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    Clothing alterations

    Clothing mending and repair

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    Sam’s Cleaners - Perfect replacement!

    Sam’s Cleaners

    (53 reviews)

    I rarely leave negative reviews, but this experience was disappointing enough that I feel obligated…read moreto share it. I brought in several Crate & Barrel curtain panels valued at approximately $900 for dry cleaning. Because of the cost of the curtains and the fact that they were in excellent condition, I specifically asked the owner, Sam, about potential risks before signing the waiver. During that conversation, Sam told me that pilling was a possibility, but he also stated that he had never personally encountered a situation where a customer's curtains experienced an adverse outcome from the cleaning process. He reassured me that everything would be fine. At no point did he mention shrinkage as a potential risk. That distinction is important because if I had been informed that shrinkage was a realistic possibility, I would not have proceeded with a nearly $400 dry-cleaning service on $900 curtains. I would have simply replaced them. Unfortunately, after cleaning, the curtains no longer matched in length. Panels that previously pooled slightly on the floor are now hanging approximately 3-5 inches above the floor, and the lengths appear inconsistent from panel to panel. In addition, the curtains appear to have been pressed improperly. The fabric no longer hangs straight. Instead, the sides appear narrower near the top and wider near the bottom, creating a noticeable billowing or hourglass effect. When I raised this concern, Sam acknowledged that the pressing issue was human error. I should note that I was unable to pick up the curtains for approximately a month due to a medical emergency. However, the condition of the curtains upon pickup does not change the fact that the shrinkage and pressing issues occurred during the cleaning and finishing process. What ultimately prompted this review was not just the outcome, but how the situation was handled. I spent approximately 20 minutes on the phone with Sam attempting to discuss the issue calmly and professionally. Rather than addressing the specific concerns I raised, he repeatedly insisted that I had been warned, despite the fact that shrinkage had never been mentioned. The conversation frequently drifted into broad generalizations about waivers and customer responsibility rather than the specific facts of what had been disclosed to me before I signed. When I explained that there is a meaningful difference between being warned about pilling and being warned about shrinkage, he maintained that shrinkage fell under the general umbrella of possible damage and that he could not be expected to list every potential outcome. I disagreed. When a customer specifically asks about risks, they deserve enough information to make an informed decision. I also found it unreasonable that I was told I could receive either a $50 accommodation for the shrinkage issue or have the curtains re-pressed to correct the acknowledged pressing error--but not both. These are two separate issues. One relates to the cleaning outcome, while the other relates to admitted workmanship during finishing. Perhaps most disappointing was being told that providing any additional accommodation would essentially amount to "running a charity instead of a business." After spending nearly $400 on the service and receiving curtains that no longer fit or hang properly, that comment felt dismissive and unnecessarily insulting. Had Sam simply acknowledged that shrinkage should have been discussed, shown some empathy, and worked collaboratively toward a reasonable solution, I likely would not be writing this review. Instead, I was left with damaged curtains, no meaningful resolution, and a conversation that left me feeling unheard and blamed for an outcome I specifically tried to avoid by asking questions upfront.

    Earlier this week, I brought in my new jeans and requested a 2-inch original hem. I recently picked…read moremy jeans back up and was really happy with the results!! Flawless execution, to a point where you can truly feel the attention the detail & appreciate the skills needed for this kind of service. So I'm very fortunate to have this business close by. PRICING: Totally fair. I was pleasantly surprised to have been charged $25 for an original hem. To my understanding, it's more labor intensive compared to a standard hem. Sam helped me from the intake and even recognized me during my pickup. He's kind, polite, a real stand up guy running an honest business.

    Smart Dressmaking & Alterations - Bridesmaid's dress

    Smart Dressmaking & Alterations

    (284 reviews)

    I found this place by accident I had a dress emergency. Where I needed to wear a dress and the only…read moreissue is the back. I brought it over and she was able to save it! Make it flexible and not something I would trip. For the value of saving it and not getting a whole new one I think it's perfect. She's also super nice and understanding since it's a complicated situation got it done in a week. Service requested * making a custom dress fit. Price 200$

    I cannot say enough amazing things about this dressmaker. Don't search come here. Susan and Jenny…read moretruly brought my vision to life in the most beautiful way. I came in with my own fabric and just an image of what I wanted for both the shirt and dress for our wedding and they turned it into something even better than I imagined. The entire process took about 6 weeks, and throughout that time Jenny and Susan were incredible. They guided me every step of the way, kept me updated, and were always responsive via text, which made everything feel so easy and stress-free. Very flexible for when I can come in too.I drove 90 minutes for fittings on two separate Saturdays, and it was absolutely worth it. By the third fitting, everything was perfect, I took it home and couldn't have been happier with the final result. Their attention to detail, patience, and dedication to getting everything just right really shows. If you're looking for someone who can take your idea and turn it into something stunning, this is the place. Highly, highly recommend! Fabric plus work was $2000 compared to god knows how much for something I probably would just accept. This is true art and Jenny Susan I hope you're here for years to come.

    Lannie's - sewingalterations - Updated August 2026

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