Took in two pants to be hemmed and they did a great job! I love how it turned out. It was a great price, and I appreciated the one-week turnaround, since I wasn't in any kind of rush. Will definitely come back! read more

Needed same day hem of my jumpsuit. These ladies are awesome, skilled, polite & timely. New customer right here.

Quality of their services has definitely decreased in the past year. This is significant since their customer service was already pretty poor. They act like it's your fault when they can't find your already paid for clothes. I even told her the pants behind her were mind but she practically insisted I was someone else and that I owed an additional $40. Finally realizes the mistake she made, and didn't even apologize. Just awful. read more

I had my daughters Prom dress altered here and they were so sweet, professional and did a wonderful job! I'll be definitely be returning.

A disaster. I brought two new Eton dress shirts ($250 per) to get the sleeves tailored. I specifically said, "I need these tailored so the cuff shows properly when I wear them with a suit." She agreed and at no point did she say, "bring these back with your suit jacket." I picked up the shirts. Yesterday, I tried one on with my suit (a tailored to be clear). The cuff up my wrist. Tried the other one on -- same story. I now have two Eton shirts, purchased to wear with suits, that can't be. I brought the shirts back. Lanna's mom take a razor and opens the cuff (after I tried them both on with the suit coat to show how they ruined the shirts) to see if Lanna left enough seam allowance. Of course not -- because the cuffs were almost a half-inch too short. The mother calls Lanna. A few minutes later, Lanna pulls up. She immediately tries to find ways to blame *me* for why the cuffs are too short. My tailored suit has sleeves that are too long! Indeed, she starts mocking me for not bringing the suit jacket in -- when she said nothing about it when she measured shirts in the first place. They're slow and expensive even if when they don't ruin your garment. And if they do ruin your garment, they will blame you and mock you. You really can't find a *worse* place to take your clothes. read more

Too expensive, poor quality work. Won't go there again. I sent my daughter's school uniforms to be hemmed with no cutting or removing any fabric. The job was horrible! It was a skort, the front skirt part was hemmed but the shorts behind were not! Another hem came loose I had to sew it back up myself! It was over $80 for this crappy work. read more

Brought my suit and pants to get altered before I leave on a work trip. Ms. Nguyen told me she could hem the pants and alter the suit. When I showed up 1 week later she told me she did nothing. I was compeltely frustrated because it was my favorite suit that I was going to wear for my work trip. I just don't understand why she didn't tell me on Monday when I showed up why she couldn't alter it. I would avoid this place at all costs! I still paid $15 for the pants, which after looking at it, I don't think Ms. Nguyen did any work on it as it is still baggy on me. read more

I needed a zipper repaired on a piece of clothing urgently for work, and the tailor really came through. The woman who helped me, who handles the alterations, could see I was in a tough spot. She assured me it would be ready in an hour, and true to her word, it was completed on time. I wouldn't normally suggest putting such pressure on someone, but I truly appreciate her quick and effective service in my time of need. read more

They tore my friend's wedding dress right in the center! The lining was longer than the dress itself, and when they attempted to fix it, it ended up crooked. When we asked for a refund, they refused! Their behavior was rude, uncooperative, and completely unprofessional. Avoid them for alterations! They're thieves! read more

THEY STAINED MY NEW WITH TAGS BRIDESMAID DRESS. I brought a brand new dress from a bridal shop directly to Lanna's. I asked for a quote to ONLY shorten the hem, and I thought it odd that she made me try on and mark the hem before she would give me a price. Additionally, she quoted me $20 more than what she was charging another bridesmaid with the same dress. Regardless, I decided to appreciate the small biz owner hustle and agreed to have her hem the dress. When I returned to pick up the dress, Lanna's assistant asked for my ticket and rifled through many items. She found it, and it was not covered in the protective plastic as I had left it. She hung it on the pick-up rack, and I went to fix it on the hanger as it was just sloppily hung by one of the straps, not zipped up, and just looking like the least amount of care had been taken after they had hemmed it. As I was doing this, I noticed what looked like an oil stain on the front of the dress, likely from the sewing machine. I pointed this out to Lanna and the assistant and (VERY long story short) they said they didn't see a stain, then they said they didn't make the stain, then they said they would give me $10 off the $60 bill because of the stain. They kept me there for 30 minutes arguing with me and asking me to wait for Lanna's daughter to arrive (why? i don't know). I finally agreed to leave it there for them to have it cleaned. It was cleaned when I picked it up, but once again just haphazardly slung over a cheap hanger with the straps coming out of the loopholes. No discount for the trouble and no apology. It was extremely stressful as I didn't know what I would have done if I had picked it up and found it still stained. This location looks pretty busy, but don't be fooled, they probably don't have the name of their business on the building for a reason!! You will only see "ALTERATIONS" on the outside. read more

Lanna Alteration - Stain was much more obvious in person. This dress was brand new with tags and covered in plastic when I dropped it off - Sewing & Alterations Near Me - Claremont, California

Just an absolute perfect job on sewing the numbers and name plate and super fast turnaround read more

Lanna Alteration - They did a GREAT job on my jersey numbers and name plate .... and super fast turnaround - Sewing & Alterations Near Me - Claremont, California

Genuinely the saddest excuse for tailoring i've ever seen. If you can't fix my jeans, just SAY THAT instead of ruining them. Look at the picture and ask yourself if you'd pay for someone to hand you this and act like you're stupid for being shocked. my goodness...! instead, go to My Boutique Alterations in Upland. Look at how seamless of a job they did in repairing this stitching nightmare! i'm not one to post reviews, but i felt compelled by the sheer terror of this tailoring job coupled with the complete disregard and flippancy given to me when i questioned a quite obvious careless job. read more

Lanna Alteration - Lanna Alterations version of fixing a popped seam - Sewing & Alterations Near Me - Claremont, California

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Terrible service and ruined alterations and chose not to fix them. Don't trust them with anything that you want done the right way.

Only take your clothes here if you'd like for them to get ripped and stained. These women are rude and hostile. If you point out flaws in their work, they simply IGNORE you and walk to the back of the store. It sounds ridiculous but it actually happened... when I demanded that they correct their mistake or issue me a refund, the two women working their LAUGHED while speaking to each other in their language. read more

I'm disappointed with the alterations I received. One of the first pairs of pants I had hemmed here came back with an approximate four inch difference between the two legs: they over-shortened one of the legs by a significant amount. I took it back and I don't know how they fixed it but they did. I thought it was an honest mistake so I continued to bring items here for minor alterations. Recently, the hems of two other pairs of slacks that I brought here unraveled while I was at work. I had them hemmed here less than a few weeks ago. Not only that, they cut the legs so short for the hems that they can never be taken out in the event that I lose some weight and take in the waist - there was no reason for them to do this. I had to take both pairs of slacks to a different place to repair the unraveled hems. I wasted a lot of time and money taking so many items here that have to be redone somewhere else. I will not return. read more

Very disappointed and unsatisfied with my experience with this shop, before going I knew it was a locally owned business so I wanted to support it, but after being charged $100 to have my jacket hemmed and zip altered, I was sure the work would be done well. The day I took my jacket in, I was very clear on what I wanted to be done to the jacket, and they lady even gave me 2 weeks waiting time. I just went to go pick it up today and the jacket still wasn't complete hemmed, and there we're still stings on it that I wanted removed. Definitely not coming back for the absurd prices and service. read more

Left a new blouse for a very simple alternation for sides under the arms. Though the alteration seemed acceptable they totally disrespected my garment. I brought it in on a hanger and they gave it back to me wadded up in a plastic grocery bag. The piece was completely wrinkled and un wearable unless I get it professionally pressed. I will never use this place again. Carolyn DeKoven read more

I had my MOH dress altered here for my sisters wedding, the dress was very large and long and they did an excellent job at fitting it perfectly for me! I will be taking another dress here soon for another wedding. My family also has taken jeans and other clothing and are always happy, nice owners and quality work in good time. read more

They ripped my daughter's wedding dress right in the middle of the front! The lining of the dress was longer than the dress & when they fixed it, it was crooked. When asked for the money back they refused! They are rude and uncooperative, unprofessional and downright abusive! Do not take your alterations to them. Thieves!!! I can't post without a star, even 1 is to much it should be zero!!!!! read more

Took my wedding dress here and paid almost $600. Such bad job was done that I had to take it somewhere else and have them undo the job that was done here and fix it. Had to pay $800 at another alterations place. read more

BEWARE**** Save yourself time and aggravation. Avoid this place. Terrible work and awful customer service. I dropped off 3 items. 1 item I needed the next day and they agreed to have it ready. I explained exactly what I needed and the time I was going to pickup. The older lady at the counter agreed. I returned the next day to pick up my pants. When I got home, I realized none of the alterations I had requested were made and they took my money. I went back to the shop to show them the problem. After going around in circles with the daughter, they so called fixed it on the spot since I needed them for that evening. I was late to my appointment since I had to wait. I also noticed that night. That the elastic on the ankles of the cargo pants were never replaced. I paid for all three items at the time I picked up the pants, but wasn't in a rush for my dresses. I returned a week later and was told I didn't pay. I went back and forth again with the older woman and the daughter. I agreed to pay but felt I was being scammed. I was charged $30 for sleeves to be shortened by 2 inches on one of the dresses! The face that I paid twice for a service was insane. I walked knowing that I will never use their sub-standard cheating service again. Anyway, this place is unprofessional, poor quality ( I've had way better tailoring/alterations in the past), poor communication, charge too much for low skill level. Do yourself a favor and avoid the hassle, go somewhere else! read more

This place was amazing! I had a coat that needed to be tailored on the cuffs and not only was the price fair but the work was immaculate! I recommend this place to anyone read more

Came here over the weekend because I needed to get a suit tailored for a wedding coming up the following week. I was charged $35 to shorten the sleeves on the blazer, $20 to taper the pants, and $10 to hem the pants. I was told that my suit will be ready by the following Saturday, which is the day of the wedding. I asked if I could pick it up on Thursday or Friday, but they said I could pick it up Saturday morning, which should be fine. I was asked to pay up front. A little weird because the person in front of me didn't have to pay up front and could pay when they received their altered item the following week. The two ladies that helped get me fitted were very nice and helpful. I plan to update my review once I get my altered suit, but so far so good! read more

Lanna Alteration - Sewing & Alterations Near Me - Claremont, California

I called a million alteration places asking for the impossible. I asked if they did alterations to bathing suits and if they could have it done same day (day before 4th of July). Everywhere said no to both requests as expected. I almost gave up, but decided to call Lanna's. She was also referred by another place I had called. She gladly said yes to both requests! The price was fantastic! The service was fantastic! The bathing suit fit PERCECTLY! So happy! Thank you!! Update: came here again 4/10/21 still equally happy as the first time! I bought some bell bottom flowy "hippie patterned" pants. The fabric is super soft. They were just too long and I hoped they'd be able to help me out by hemming this kind of material. Turned out amazing. She even asked me how tall the shoes I'd be wearing would be so they wouldn't look too high or too low. So knowing I was wearing platform sandals she suggested to make them floor length and that was the right move! Very pleased again! read more

I needed to have two formal outfits altered for an event scheduled two weeks out. Kate Nguyen, one of the employees, took my measurements, determined what was required, and oversaw the alterations process. My outfits were ready as promised a week before. They were nicely modified and professionally altered. Except for one small button that needed to attached, the work was complete and very well done. The price was reasonable. At the event, I received lots of compliments! read more

I came here last minute the day of my friends needing a alteration for a wedding who that I was in that same day. The lady at the front was so kind and I really appreciated her. They were able to do it in just a couple of hours and did a great job at fixing my dress. (I would not recommend waiting last minute ever to fix a bridesmaid dress ever but I appreciated Lana alterations for helping me out) read more

WE CAN'T BELIEVE IT...This was our go-to spot, but since one of the daughters moved to Texas, this place went downhill. The owner and the younger girl kept arguing with us about length, saying it might be how I hung the curtains, so I removed them from the wall and measured them on the ground as you see in the picture attached. After I returned, they did everything to convince me they could fix the length. I'm not the most savvy with alteration, but my wife wanted them to touch the floor, which would mean the hem would be smaller on one side. They kept trying to fix the length, but I declined. Here is where the story gets interstating. I asked about payment being refunded, and they went postal saying I'm rich, I can afford it, but this is about business ethics. I can't believe that after 10+yrs of coming back, this young girl had the nerve to speak to us like that. We obviously got upset and snapped back, saying we would not be returning. Not once did anyone apologize for ruining our new curtains. The young lady followed us out, yelling, "Don't ever come back." ZERO CLASS! We tolerated the lack of customer service for years, but it's time to move on. read more

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during appointment it was quick & to the point..upon receiving my clothes the lines weren't straight. go elsewhere,, $25 to hem a dress a few inches up, not the best price for your buck and not the best quality read more

Great little locations at the boarder of Claremont near Pomona . She is fast and gets your measurements correct ! She fixed two dresses for me that came from the UK. Thank you ! read more

Lana and her team are always attentive. They deliver as expected and never disappoint.

Good alterations although a bit overpriced. I will return as there aren't a lot of other options around.

I brought my grad dress and a pair of jeans and they were able to tailor both of them perfectly in a few days for only $55. I am so satisfied with both products and I 100% recommend them! The only con was that I called ahead to get a quote but whoever answered couldn't really communicate that to me so I went in not knowing how much it would be. Also note that the hours on the business card and the sign outside their business are both wrong. I would call before going so you don't end up waiting like i was. read more

Very pleased with everything and encourage everyone to support this small business! They took out some cups on a vintage bathing suit and made some other minor alterations on other outfits, all for a very reasonable price. read more

Took care of tailoring my suits when I needed them yesterday. They do an excellent job and very flexible.

I took my wedding dress here for alterations and they did a fantastic job. Today I am going to take several pairs of jeans to be hemmed and I know they will be done with the same level of care and detail as my wedding dress was. read more

0 Stars!!!! There should be a rating that says THE WORST, DON'T COME HERE!!! Extremely rude service from mother/daughter. The mother yelled at me over the phone then hung up on me. They tried charging more than the agreed amount yet they ruined my drapes. Nothing was altered to the specific measurements! Every panel was completely off from the next by 3-5". I even brought another curtain as an example and they didn't come close. They wanted to charge me after their hack job and had the nerve to make me feel guilty saying I didn't appreciate what they did. You're absolutely right! I don't appreciate your rude service when I'm handing you my money and your work is atrocious! While waiting in their store a man came in complaining about his pants being hemmed incorrectly. Another man came in asking for one drape panel to be altered and the response was "we don't do drapes"!!! What? You don't do drapes yet you took my money and expected more for your shoddy job? You're right you don't do drapes! You obviously don't know how to alter anything!!! read more

They where great I brought in a romper that was ripped and she sewed it right on the spot

I've taken a good bit of stuff to the ladies at Lanna in the last couple months and they've always given me great service. Actually I picked up a bundle today of a mixture of a suit, some jackets and slacks. All are fitting and looking great. Always a prompt one week pickup and always on time. As a vintage enthusiast I have to have someone I can trust to not hurt my vintage garments, and after taking a 98 year old tuxedo jacket to them to be taken in and seeing it come back fitting perfectly with no tailoring mistakes, I can confidently say that they're reliable even with older garments. Good value and fair pricing I think, and never had a bad experience with rudeness or lack of welcoming. The ladies are great. Props to Lanna! read more

Great shop saving my favorite Jean jacket by replacing the sleeve linings. Enter on driveway behind building (off Indian Hill) to swing around and park in front. read more

I love this place! Great prices and everything they've done for me has been beautifully done and fast too.