I can't hate on Best Buy, love the franchise and staff is always dope when I visit. Most dates…read moreinvolve dinner and getting to know each other. For me date night is picking up a copy of Mario Kart to thrash the Mrs and talk smack! Haha!

Today, I visited Best Buy to have my screen protector replaced. I originally purchased the screen…read moreprotector at Best Buy specifically because I was sold on the benefit of lifetime replacement, including installation. Unfortunately, my experience today was extremely disappointing. An employee named Oliver, who was working at the register, informed me that there would be an $8 charge for the replacement. I asked whether this was a new policy, as I had never been charged during previous replacements. Rather than professionally explaining the policy, Oliver laughed in my face and responded that it was not new. When I questioned why I had never been charged before, he laughed at me again and simply walked away. The $8 charge is not the issue. The issue is the disrespectful, dismissive, and unprofessional way I was treated. As a paying customer who chose Best Buy based on the benefits I was promised, I expected a basic level of courtesy and an explanation of the policy, not to be laughed at and brushed off by an employee. Customer service is a major reason people choose to shop at a physical store rather than online. Experiences like this are exactly why customers lose faith in brick-and-mortar retailers and take their business elsewhere. Employees who interact with customers should understand that treating people with respect is a fundamental part of their job. Because of this experience, I have no intention of returning to this Best Buy location, and I will seriously reconsider shopping at Best Buy altogether in the future. I would appreciate a response from management or corporate addressing this incident. I am not looking for special treatment or an argument over $8. I am asking for accountability and for customers to be treated with basic respect. I hope Best Buy takes this complaint seriously and addresses the customer service concerns raised by this interaction. A disappointed customer who expected better from Best Buy.

We had rented a washer and dryer set and a couch set last May when we moved into our house. Up…read moreuntil this month we have always made our payment. Not always on time but made it if I'm being transparent and honest. We had trouble with the couch from the start. It broke twice and twice they tried to fix it. Finally after it broke again we told them we wanted something else. This took almost a month and they didn't roll anything over. Today we decided we weren't going to be able to make the payment with Christmas coming and only me working. So I told Todd who I can only assume is an employee at my local Middletown NY store. He repeatedly asked how I was making the payment to which I replied we don't have it we need to give give the stuff back. If we had the payment we would just keep it. His reply to me was "your such fucking pieces of shit". Excuse me? I have worked in customer service my entire adult life and not one no matter how upset with a customer I may have been have I EVER called someone any kind of name. Arron's as a company should be ashamed to hire these kind of people and if that's the kind of people working for this company I will never in my life come back. I'm not some fucking piece of shit. I'm someone who hit hard times.

This Aaron's is the worst to ever do business with. Rude isn't even the word for them. I have NEVER…read morebeen spoken to by the staff there as I did yesterday, I am returning my stuff and will never do business with Aaron's again. So anyone looking to do business with this location read any comments you can on them and believe me it will change your mind. And I believe is this new management is the problem.

Went here about a week ago to get a simple cartridge swap done on my basic Audio Technica…read moreturntable. Decided to go on Tuesday since it was their late day. I arrived there about 30 mins before their close time but unfortunately they had some issues that caused them to close early. Anyways, I spoke with the owner John and he said he was gonna return in an hour so I decided to grab something to eat then head back since it was a decent drive from my house. Took a little longer than an hour, but things happen. When John got there, he gladly changed the cartridge for me on the spot (during after hours) and I hung out there while listening to some music on his killer setup. He was a very friendly guy that got the job done in 30 mins and for a reasonable price. My advice is to call before you go to make sure that they're open but they're a great little shop that has plenty of experience (27 years worth!) I'll definitely be returning I'm sure for all related repairs/audio purchases.

Personal service and a good hang with other audio lovers. They have an in house expert who will do…read moreexcellent maintenance on your turntables and needles. Also have a nice selection of records to go through while you wait

I don't love making returns but it is an absolute breeze at this store, there is a lovely lady…read morenamed Crystal that has been almost every time I've needed to return something and she is always upbeat kind and helpful and there is also a gentleman there quite often whom is also extremely helpful and friendly. This may be a weird thing to write a review for but whatever. They are awesome.

Went to this Target on Friday evening to pick up a few items and my meds from the CVS in the store…read more I was advised, upon entry that their registers were all down and they could only accept cash payments (the system had been down since the night before). No problem, CVS gave me some of my most critical meds to tide me I over. I returned on Saturday to find that the registers are still down and they're accepting cash payments only now for going in 48 hours. There's no explanation for the problem or estimation for restoration of service. This is very sad in the 20th century when businesses are pushing for cashless transactions and then cant't maintain the systems necessary to support them. I also just went looking for more information and found the store's local Facebook page. The page had posts from today but all were about sales or marketing. No updates were posted about the situation at the store. No advice to customers about what to do about online orders or Target Circle rewards that can't be used. I've been to this store twice in two days and before I come back tomorrow it would be nice if they posted whether their problem is resolved. I'm definitely calling ahead before leaving my house next time.

I went to this store to get my phone repaired and was very pleased with the professionalism of the…read moreowner and staff. I got my phone repaired with no issues. Definitely recommend this store to anyone having issues with their phone.

Customer Service... My family and I visited the T Mobile…read morestore on Route 211 in Middletown NY, due to issues concerning our account. We were advised by a representative on the T Mobile call service to visit the actual store. Fast forward, we met the manager Jennifer C who was not only very pleasant and welcoming, but extremely professional, courtesy, understanding, attentive, and friendly. She handled our issue with ease, while explaining all of the details concerning the transactions taking place. She even explain in detail the breakdown of our account and call the call service in order to rectify the issues. While she was on hold, she conversed with us, which made us feel as though our time at the office was worth while and without stress. Jennifer C is an awesome example of a manager and leads by example. Thank you Jennifer. The other employees on duty, that day... were also extremely professional, polite and friendly. Although the air conditioner wasn't working for them, that day... which made it humid inside of the store, they all seemed to be smiling. Jennifer C solved our issues and continues to work on one last issue, and I am thankful. Once again, my deepest appreciation for Jennifer C. Awesome Customer Service skills.

Purchased your teeth whitening strips. They may have worked, but they wouldn't affix to my teeth!read more

Very fun to browse but their stuff is too gimmicky for my tastes and there is nasty rumors about…read moretheir frog tanks.

I had a really great experience at this location and especially with the worker "Kyle". He was…read moreextremely helpful to my mother and I in upgrading our phones. I returned a couple weeks later to trade in our old phones and my mom unfortunately ended up erasing her new phone instead of old and Kyle did a great job of helping us fix it and not stressing out in the situation while I was stressing out. I can't thank him enough for his help and kindness.

A few days ago I walked into the store and an extremely rude man told me I could not be helped as I…read morehad a business plan. He further stated that I leave, very rudely and quite loud! He also said no one knows about business plans and they can never be changed in any way. The only reason I went there was Verizon phone costumer service service was just horrible! I went over to the store in Goshen and was surprised at how wonderful they are there! Close the Middletown store since it is really a waste of salary for those rude employees!

One is scoring this store high. Talk about I'm professional misconduct this store has it all the…read moreway through the manager which makes it a statistical processing issue. My issue was simple I inserted the Sim card wrong in my new tablet drove 35 miles each way to go to the store be told they can't do it I can't fix it they can't remove it and I had to go into the mall paid to have it removed and yet he mobile of prizes himself and customer satisfaction in T-Mobile need to take a look at the store and see what dissatisfaction in all the way to the manager Victor including the associate that assisted me when he wasn't wearing no name tag refused to give me his information and directed me to the manager with an attitude I'm not unprofessionalism. What a horrific experience. So is the T-Mobile store I paid to have my Sim card removed and had to fix my own problems and deal with it on my own without any support from T-Mobile and her associates thanks to the store and Victor

The majority of employees in this stores come across as incompetent. In less than 24 hours, I was…read moregiven so much wrong information by two different employees. It's so frustrating when you pay for a service and their is negligence. Though it's a farther drive, I will only go to Nanuet for my needs moving forward.

Although I'm not always crazy about T-Mobile as a corporation, I have to say that Zach Degennaro…read moreand his team at this store did a great job in helping me. He was patient and kind and genuinely gave great customer service.

Horrible customer service here. Walked in the store no one greeted us. Then when the guy was…read morefinished with another customer he acknowledge us and I told him we were new customers to transfer service in store and was automatically told we don't do that here. What does that even mean? Customer service said you do. Fucking horrible don't waste your time. I would give 0 star if I could.