I went to this store to get my phone repaired and was very pleased with the professionalism of the…read moreowner and staff. I got my phone repaired with no issues. Definitely recommend this store to anyone having issues with their phone.

Customer Service... My family and I visited the T Mobile…read morestore on Route 211 in Middletown NY, due to issues concerning our account. We were advised by a representative on the T Mobile call service to visit the actual store. Fast forward, we met the manager Jennifer C who was not only very pleasant and welcoming, but extremely professional, courtesy, understanding, attentive, and friendly. She handled our issue with ease, while explaining all of the details concerning the transactions taking place. She even explain in detail the breakdown of our account and call the call service in order to rectify the issues. While she was on hold, she conversed with us, which made us feel as though our time at the office was worth while and without stress. Jennifer C is an awesome example of a manager and leads by example. Thank you Jennifer. The other employees on duty, that day... were also extremely professional, polite and friendly. Although the air conditioner wasn't working for them, that day... which made it humid inside of the store, they all seemed to be smiling. Jennifer C solved our issues and continues to work on one last issue, and I am thankful. Once again, my deepest appreciation for Jennifer C. Awesome Customer Service skills.

Outstanding experience. I had previously received an estimate of ~$4K to replace the phone system…read morein our office because the staff was having difficulty hearing clients clearly. On a recommendation, I called Greenhill Communications for a second estimate. Joe from Greenhill (owner) was very friendly, professional, and knows his stuff. Even more impressive was his integrity. He stopped by within 2 days and after looking at our phone system (which is only 8 years old) he suggested that we start by replacing a few of the phones that were problematic, not the entire system (phones, control board, etc). Phones were ordered, installed and are working like a charm. Saved well over $3,000. I highly recommend Greenhill Communications. You won't get ripped off.

From the owner: Installation and Maintenance of Nortel and Avaya Telephone Systems…read more Voice and Data Wiring

Got 2 new phones and Mike was very helpful. Great customer service skills! Need a new phone he's…read morewho you want to see.

amazing customer service, explains things as they should. Perfect employees and very respectful and…read morekind!

Great store, with EXTREMELY patient and professional representatives! When we were in to pick up…read moreour first T-Mobile cell phone they got randomly swamped with clients. All of the reps remained patient while servings customers and they kept everyone happy while waiting. Some of the customers were a bit impatient at first, but the amazing service the team provided quickly put people at ease. I've never seen service at this level in a Cell Phone store. Very impressed and highly recommend purchasing from them! - Happy T-Mobile Customer.

Workers are more interested in commissions than customer services. I sat there for an hour while…read moresomeone I have previously spoken to acknowledge that I was there had me sit there for an hour before she told me she was leaving in 20 minutes. She had to get the information in the computer so she can get the commission meanwhile there are other associates there that could've helped me. Manager showed no concern or interest didn't get me out or why can't you do to fix it? Nothing you can't give me back the hour of my life and I sat in your store now you want me to help your friend get some commission but no one being punished because you're all friends in the store. What a scam stay away from this place.

Dang the hate for spectrum & this location is insane. If like me you have no idea where it's at,…read moreit's next to Bath & Body though at night the signage does not illuminate. I had an appointment and I was in and out in like 7 mins tops!! No clue how anyone else ended up waiting more than 30 mins never mind upwards of two hours. Staff are superb, maybe if customers don't act like dicks the staff might actually have some empathy & hook you up with a special you may not have known about. The hate for spectrum service is insane too. I've had it for several years and my service needed attention when I first got it but it's been on point for several years without issue. Only reason I was even in the store was because I called about an outage and was NICE about it and rep had empathy and pointed out I could get better services for the same price I was already paying. So I had to swap out my equipment. Pro tip: If you have 800 devices connected to WiFi, you're going to have issues because it "shares" that bandwidth. The solve for that is get your own WiFi router & set the Quality of Service (QoS) settings to keep your 800 devices in check or get a tech person to set that up for you. Spectrum is providing the service and it's not their fault you have 800 WiFi enabled devices. It's like buying a car that holds 4 passenger and you cram 8pp in it then complain you're only getting 8 miles per gallon. Stop the madness!

Our modem must have imploded as our internet went out on Monday night. After failed…read moretroubleshooting, we called tech support. The agent did a quick troubleshoot with us as well and offered to send a field technician out to us. The technician came the same day, diagnosed and fixed the issue. We got a new modem and we're up and running in no time. The tech also saw areas to make changes to help our equipment and did so. Great experience and maximum effort on their end!

They never sent me a written estimate, they showed up an hour late unprepared without a ladder big…read moreenough for the job and than after all that they turned to me and said it's to hot to do the job today and got in the car and left. Unreal it's the middle of July in NJ i don't know what they thought the temperature would be.

Walked in and not a single person greeted us even tho there was about 9 workers bumping into each…read moreother. We spend hundreds a month and they treat their customers like they are at the DMV. Don't Come here, try the dolson Ave store instead. The manager here behaves like a petulant child and gives you attitude like someone from the projects. Please save yourself the annoyance and the 1hr+ wait time for the manager to give you attitude and dismiss your needs. Zero stars, nobody wanted to do their job that's why they don't look at you in the eyes the whole time you're there. Better yet, pick T-Mobile and save the hundreds Verizon over charges for shifty spotty service.

Having some issues with my iPhone 13 SIM card. Luck of the…read moredraw I got Franklin who was an expert at solving issues like mine. He had me fixed by activating the e-sim feature. This phone was on life support (SOS) mode whe I got there and in no time I was fixed and on my way out the door.