Worst store ever! Stay far FAR AWAY FROM THIS ESTABLISHMENT! I went in today at 1pm to upgrade from Android the new iPhone and I was assigned Freddy to help me. Well Freddy was new but w.e I happily got my phone and paid $400! However when it came time to switch my information everything went down hill and fast! First the phone was transferring which apparently takes 1 hour...fine. however in the middle of the switch, the system froze.then Freddy began to complain saying that "he doesn't do this" and that "this isn't his job" he also said " I don't have an iPhone I don't know what I'm doing this"...I express my concerns to the manager on duty today and he pops is head in for two seconds and runs to the back and never returns! Then Freddy continues hoe so called venting. And says " that he doesn't even know about phones, that he worked in a restaurant before this and he isn't tech savvy " well sir why the hell did the hire you to work IN A PHONE STORE?! I got extremely pissed as I've now been in t-mobile for 2 plus hours! Finally everything is finished however my messages didn't transfer...Freddy annoyed beyond belief that he has to do his job he is now pissed.this is UNREAL! So I ended up waiting 5 hours total for my messages to be transfered only for the manager to return from the back and say "oh yeah messages don't transfer from Android to iphone"....meanwhile Freddy never ever disclosed this information ....I've been waiting here dealing with rude incompetence for no reason! I didn't even eat lunch! This is 100% unacceptable.the manager didnt even care since this is an independently owned business. You can't even complainto corporate. However my reviews will go on all platforms! Oh and the manager gave me the owners number whom I suspect is another employee and not really the owner. Just shaddy business all around. I understand it's a pandemic and you need bodies to work but hire someone that atleast knows wtf they are doing, or train your employees better..or actually have your manager umm I don't know MANAGE HIS STORE! THE MANAGER NEVER ONCE STEPPED IN AND NO ONE APOLOGIZED TO ME FOR THE LONG TIME THIS ALL TOOK OR FOR FREDDYS RUDNESS OR INCOMPETENCE! JUST HORRIBLE ALL AROUD! GO TO ANOTHER STORE AND DONT WAIST YOUR TIME HERE! I CALLED CORPORATE AND COMPLAINED ANYWAY WHOPEFULLY THE COMPLAINT GOES TO THE ACTUAL OWNER OF THE STORE! Also they are not 100% covid compliant! They are not cleaning chairs between customers etc read more