I took my car here after getting a flat while driving on 220. Was greeted by Aldin and told him…read morethat while I was having the flat fixed I was interested in getting new tires all together. He took a look and told me he could do all 4 but I really only needed 3. It was refreshing to hear him be honest instead of just saying I needed all 4, because I for sure wouldn't have been able to tell!!! Decided on 3 and will come back for 4th. Asked him to also change oil, do an alignment and change an out head light. He asked me when I needed the car by and I asked him if it could be ready the following day? It's been my experience that car work takes a while! He said "Oh no, I mean when do you want it by today?" WHHAATT!? He quoted me a price and I was SO relieved with his quote because I figured it would be AT LEAST double. Also asked him to take a look at a window that was stuck down. He was extremely accommodating and listened to all of my concerns. I went to work and within a few hours he was calling with an updated. The work was almost completed but he had found another issue and told me where I would need to take it to be fixed, as it was a body issue that they did not do there. My car was ready by my lunch break another hour later! When I went to pick it up he showed me the body issue and explained it to a clueless car idiot like me and answered all my questions. I didn't end up getting the window fixed but they went above and beyond by taping it up for me until I do! Kathy then checked me out and explained everything that I was charged for and was so knowledgeable and warm that I just wanted to give her a big hug!! The whole team here, made what was potentially a very stressful and expensive day, easy and rather painless to my wallet! I will return for the window and my other tire soon and will make this my car repair and maintenance home! Thank you sooooo much to the whole team!!!

I have had multiple bad experiences here. This is the last time I take my car to this place. You…read morecan not make an appointment and even if you do, you will have to wait 4 to 5 hours for something as simple as an oil change. I called two nights ago to let them know I'd like to get a basic check up for a trip and that id be picking it up at 5pm. I dropped off my car last night and I arrived after work (they had over 8 hours to look at it). My car was still parked where I left it. IN 8 HOURS HAD NOT BEEN TOUCHED. The moment I showed up, their excuse was. They have been busy. NEVER AGAIN!

I had a tire installed at this location about a month ago and recently discovered they installed…read morethe WRONG tire size on my vehicle. My 2018 Chevy Malibu Hybrid requires 225/55R17, but they installed 245/45R17. This is a safety issue. I only discovered the issue after getting a flat and checking all of my tires. When I contacted the store to have it corrected, both the manager and assistant manager were dismissive, rude, and hung up on me multiple times. They insisted their system was correct and refused to take responsibility. I also went to the location with a flat tire and was told there would be at least an hour wait despite there being minimal customers, and no assistance was offered while my tire was actively losing air. I ended up having to leave and attempt the repair myself. I have filed complaints with the Better Business Bureau and the National Highway Traffic Safety Administration due to the safety concern and lack of accountability. I strongly recommend double checking any work done here, as this experience raised serious concerns about both service quality and professionalism.

Took a car in for an inspection and, boy, did they see this grey-haired, female, senior citizen…read morecoming. My husband suggested this place because it was on a main road near my regular shopping spots. The result: an estimated $2,000 in repairs before it would pass. I told them to slap the rejection sticker on it and we made an appointment with a very reputable but out-of-the-way garage. All it needed was a couple of new tires. What a rip joint!

Bought 4 New Uniroyal Tiger Paws and The Service was Great! NTB Had The Best Price & Locations &…read moreHours! The Service was Great & The Staff were Friendly & Knowledgeable!

Not like they use to be. Not very friendly or helpful. Maybe they are just too busy…read more They have also gotten more expensive for what they do. I won't go back.

In desperate need of service as we are on a road trip! Stopped by just before closing and was…read moregreeted with care, professionalism and hotel recommendations. We came back as the store opened and Eric greeted us warmly and the crew took great care of the car. Prices appeared reasonable and the tires were in stock. Another recommendation allowed for us to have a hearty breakfast before hitting the road! We appreciate the customer service and military discount!

Last Monday I had one of their inspections done. It said I needed a few repairs. I said to order…read morethe parts and let me know when they came in. I didn't hear from anyone on Tuesday, so I went by. At that time I was told that all the parts were in (by the manager) and to drop it off on Wednesday. I did and they said it would be ready by between 2 and 4. I called at 4:30 and was told they had the best guy who was also the inspecter working on it and it would be either tonight by close or Thrusday morning. I called at 9 this morning and was then told that none of the work had been started because they didn't have one of the parts. Worst customer service ever. I love being lied to by people who I am paying. Completely inept. Do not ever use this location for anything. If you choose to do not believe anything the manager says, as he is unable to tell the truth.

Berglund Luxury Roanoke dealership truly exceeded my expectations! Carol Thompson, my salesperson,…read morewas friendly and knowledgeable, making the buying process seamless. Thank you Carol for providing exceptional service! I can confidently say that my experience at Berglund Luxury Roanoke dealership left me more than satisfied. Not only did I find a car that I love, but the entire process was smooth and stress-free. From the initial test drive to the final paperwork, everything was handled efficiently and with great attention to detail. I highly recommend Berglund Luxury Roanoke dealership to anyone in search of a good vehicle and excellent service. Don't settle for anything less than the best - visit this dealership and see for yourself why their customers are so satisfied. With their wide range of quality cars and exceptional service, you won't be disappointed!

I am from out of town and brought my Volvo XC70 there for AC service when my AC died in the first…read morehour of a 6-hour road trip from eastern NC to Roanoke in June 2024. I had already done 5 hours without AC, and I was looking at 6 more until I would be able to get back to eastern NC where I was staying for a longer time. They could have easily denied me service because they were all booked up, but they graciously scheduled me right away and fixed my AC in less than two days. It is over a month later, and the AC is working better than ever. THANK YOU Berglund Luxury Roanoke Service for fixing my AC so quickly and efficiently.

Willie Wells, took care of us during the process of buying our RDX. He allowed us to take our time…read moreto thoroughly examine the car. Mr. Wells, specifically looks out for his customers. The finalized buying process took place at the Mercedes dealership. The staff there were helpful. They were not too extremely pushy (us knowing they want to make more on vehicles they sell). In the end we walked away with a very fair priced (according to KBB) vehicle. The customer care at both locations we're great.

I came here for an oil change and attention the the brakes. I arrived at 10am. They told me it…read morewould take 90 minutes, and they just needed to order the car parts from I'm guessing another location. It's 3:00 and I am still waiting for my vehicle. They did give me a 10% discount, but that $50 doesn't make up for 6 HOURS of waiting. The woman managing the shop was doing her best to keep up, however I still think this is unacceptable service. Disappointed.

Went for inspection, like we do every year. This time,had rejected insp.,took car to mechanic,…read morefixed what they said was wrong, still rejected, something to do with tie rods, which mech said were not broken, jiffy lube petty woman said she didn't care what mech said she was not going to pass insp til I got tie rods fixed, what are we supposed to do. Someone has to better regulate these ppl. It's nothing but them deciding whether they like you, never a prob with the men, just petty women, get them out of there.

Tim RIDDLE of Berglund Volvo is THE BEST! His customer service is TOP NOTCH ! Tim is gracious,…read moreefficient, thorough, professonal and always, accomodating. Tim can fit me /my Volvo in when it works for my school teacher schedule which I so appreciate. I totally trust him with my car(s). I've been a Volvo customer here since 1987 when it was West Motors. Tim Riddle and his above excellent service is why I keep buying cars from them .

just moved to Roanoke and own two volvos that have always been dealer serviced. don''t bring your…read morecar here for service. Charged me $480 for an oil change, diagnosis of the engine light, and telling me it would cost $1200 to repair the power seat drive. the oil change cost break out came to $160. Seriously, stay away, you've warned.