Great Car selection on lot amazing customer service Patrick was our Salesperson; this location was…read morerecommended to my husband & I from a gentleman that has bought cars for this Lot... Patrick was there Salesperson as well. Very strong team there they all help one another and go over and beyond for their customers. Crews Family * Lisa & Steven* Highly Recommend 10+++ rating Great Teamwork! Melrose Ave Roanoke Va ** purchased 2023 Ford Edge AWD...**

Excellent service. Great cars. App is easy to use. You get bonus points. They follow up with you…read more Great experience. Would recommend!

They are a well known established foreign makes Service and…read moremaintenance center in the Roanoke area. Extremely friendly and go out of their way towards providing the best and knowledgeable service. I have both my BMW and Porsche worked on there over the years.

Took my car in for an oil change, inspection and a general once over. They were very nice and did…read morethe work they promised. Car was ready earlier than expected. I will be using them again!

Highlander needed service check. All went well. Have used Hayley for the last three years. Always…read moreexcellent service.

Came in with a picture of what I wanted, unfortunately that 4Runner was sold, but, I got something…read morebetter, that I didn't know I wanted. I wasn't persuaded at all, I asked Jaymie for a 4 runner to drive off the lot with that day, and didn't realize I wanted some things that I would never use, and hadnt thought about the things I need/will use. She helped me find my match. Being a newly single woman I didn't realize I needed a female salesperson who understood that I had lived my life with men making decisions for me, and she didn't overwhelm me with car jargon but asked me about my life, my day to day and ultimate wants and needs for ME, and my dog! This was one of the easiest purchases I've ever made, and I'm so grateful for her. Dewey did a damn good job hiring her. She's an asset to say the least. I felt like an extension of the Haley Toyota family and am so thankful for this purchase and experience, it was seamless from to finish. Thank you all from the bottom of my heart!

Helpful. Friendly. Reasonable--- and most importantly they are also a certified Acura dealership. I…read morewas driving through SW Virginia for the holidays when my Acura TSX service light came on. Given that I was planning to drive to the OBX on the same trip, I decided it would be best if I were to have the car serviced while on my 'road trip'. Mind you: my car has ONLY ever been serviced at Radley Acura and I am very particular about my car's service. Regardless, I got what felt like a square deal: no gimmicks of more repairs that needed to be made, they fixed the recall issue on my car (a minor corrosive bolt issue) and were pleasant in doing so. Plus, the waiting room was clean and well appointed. The only downsides of this place were location: a little hard to find if you're not from the area; timeliness: we were there for nearly two hours to have the warranty 'cover' applied, have an oil filter and oil changed, and my tires rotated (we were quoted an hour). Needless to say if you have an Acura and are in the SW Virginia region--- this is a solid dealership in which you can have your car serviced.

I recently purchased a 2016 Acura ILX from Parks. I hadn't considered an Acura as my next car but…read moremy partner persuaded me to look at this car during my recent search. I'm glad I did. Working with Jim Thomas was outstanding. He defies every stereotype of a car salesman. Personable, funny, knowledgeable. I did not feel like "just another sale". I felt like a very valued customer. I left with a beautiful car and the knowledge that Jim and Parks are going to continue to be there for me as an Acura owner. I hope to drive my Acura for a long time, but when the time comes for something new, Parks has likely earned themselves a repeat customer.

I had the best car-buying experience at Priority Honda. I just stopped by because they had a used…read morevehicle I found on Autotrader, but they made everything so easy that I will be going there first from now on. It was more like having a conversation with friends than buying a car. Go for a drive, chat for a while, sign a few papers, chat some more. The vehicle was better than competitively priced, it was the best deal in 500 miles. I feel like I should schedule service to go hang out with my new friends. Okay, that's a little over the top, but seriously, just the fact that I had that thought tells you what a good experience this was. Highly recommended.

They say it's not what you do when everything is going well that counts--but what you do when…read morethings don't go as planned. This is still an ongoing situation, but I'm hopeful that, in time, relationships can be repaired and we can move forward. To start with the positive: Sam, the service manager, went out of his way to get me in for a state inspection. It wasn't urgent for them, but it was for me--especially after being reminded by Floyd County PD that driving with an expired inspection (mine had lapsed since August) wasn't acceptable. I called Priority because they've always taken great care of our Odyssey. They got me in quickly and handled the inspection, oil change, front brakes, and tire rotation--excellent work as always. During that visit, they also identified two oil leaks and a couple of non-urgent issues we planned to address later. Two weeks ago, however, the driver-side caliper seized, so we decided to fix everything at once. The repairs were completed, but on the drive home, I noticed oil leaking and smoke from it burning underneath the vehicle. By the time I got home, the leak was worse than before, and I had to add oil just to stabilize it. I brought it back in the following week. They found that the oil pan had cracked around the bolts, with a piece broken off. Their initial solution was for us to pay for a full replacement. That led to a disagreement--emotions got high, tempers flared. I'll be the first to admit it wasn't my best moment, nor my wife's. Eventually, we reached a resolution: they would replace the oil pan and complete the repair at no charge. However, we were also told not to bring our vehicles back. That part didn't sit right with me. I don't like burning bridges. As a former leader, I understand that management has to protect their team and stand by their technicians. From that standpoint, I respect the overall manager--they're doing exactly what a good manager should do. When I picked up the truck, I spoke with Van and Sam. I apologized for my part in how things escalated. I also made it clear that we never questioned Logan's ability. Out of multiple repairs, one didn't go as planned--that happens. Even the best technicians miss sometimes. I've turned wrenches myself; I know no one is perfect. My frustration came from expectations. Priority Honda has always operated at a high standard, and that's why I bring my vehicles there. When something didn't align with that standard, it stood out. At the same time, I understand they're running a business. Costs are up everywhere, and margins are tight. No shop has unlimited flexibility to absorb unexpected issues. What matters to me is this: Logan, Sam, and Van are solid professionals. They communicate well, they stand behind their work, and when something went wrong, they ultimately made it right. Every other repair they performed was done well--I'd trust my vehicle to make a cross-country trip based on their work. What I struggle with is being told not to return. I hope the conversation I had with Van and Sam opens the door to reconsider that. Because if we can't return for service, it naturally affects future business decisions--including purchasing our next vehicle, which we had planned to do through Priority. I choose businesses based on relationships. When people are honest, stand by their word, and treat customers fairly, they earn my loyalty. Sam, Van, and Logan have earned that trust. If they recommend a repair, I believe them. But relationships go both ways--and right now, that's uncertain. My wife and I are combat veterans, and I served 22 years in the Navy. When we drive from Bent Mountain to Peter's Creek Road, that's not convenience--that's trust. Over 11 years, we've had consistently positive experiences. That matters. Yes, there was a 10-minute stretch where emotions got the better of everyone. We own our part in that. But it doesn't erase over a decade of good interactions. I apologized sincerely. I acknowledged their professionalism. I even asked that my confidence in Logan be passed along to him. What I hope for now is simple: that this can be seen as a bad moment--not the end of a long-standing relationship. From what I was told, there may still be an opportunity for us to return for standard service, just not major repairs given the age of my truck. That seems like a reasonable middle ground. So now, the ball is in their court. In the meantime, I may have to look elsewhere--but I'd much rather not. I don't want to drive to Christiansburg for service when I've had a trusted shop closer to home. Surely this isn't the end. To be continued...

Ford Has Won Me Back!…read more (see Ethan in the service department) I purchased my very first new vehicle from a Ford dealership in northern Virginia - one of the proudest moments of my life honestly. After the first 12 months, recalls started popping up, and the dealership would schedule my appointments, then not perform the service, THEN mark it complete in the system... They would talk me in circles on the phone, meanwhile my brand new Explorer (2020 with ~20k miles) is running like it was built in the 90s... this went on for just over 8 months and never got resolved by them.... Hopefully someone can relate, unfortunately you understand how irritated I was and done with Ford... or so I thought. Fast forward to me needing to move to southern Virginia for work, I booked an appointment with Magic City and get this: - they actually listened to my problems - they cared about how much this vehicle means to me - they got me in in a timely manner - they actually know their recall techs and were able to give me an accurate timeline - during my vehicle's stay, they called me with a status update DAILY (shoutout to Ethan! go to him for great service!) - they returned my vehicle AHEAD OF SCHEDULE in "like new" condition, and all of the issues were actually resolved I am very happy with Magic City Ford and plan on using them for as long as I live in the area. An automobile is a big investment, and Magic City doesn't take that for granted.

this place is terrible. service department is a joke. wait over a month for an appointment that…read morethey have absolutely no plans on keeping that appointment. Had my car for over a week after having an appointment sit up 5 weeks in advance. they never touched it said there were no techs that were capable of diagnosing my brand new car. well guess what ford its been an issue for 5+ years on your explorers you know exactly what it is. the problem is none of your technicians want to do warranty work because you screw them over on the times. so you pass that bs off to your customers after they spend 60K+ on your junk suvs. magic city owner fix your service department its embarrassing to the ford name.

Another great appt for car maintenance. In on time,…read moreinspection done . A recall update also done on this appt. Appreciate all the staff and sales people for their courtesy and Hard work. Great place to buy a car and have follow-up maintenance managed. Ramsey the service manager is always in the know and keeping the work moving to get you in and out. And the staff will explain to customers any findings to get your approval for the unexpected.

Our Chevrolet was inspected and cleared by Pinkerton. A couple of weeks later would not start. It…read morehad a new battery. Towed to Pinkerton and after a week they replaced alternator. Car ran okay for a couple of weeks and then would not start again. Towed again to Pinkerton. This started a lengthy period where they tried more alternators. Very little feedback from service dept and only got response after several phone calls. Finally got a call after 6 weeks that car needed a new cable, etc but they would have to make the cable. Still not sure they ever knew what was wrong with the car, but it sure wasn't the alternator. Ended up scrapping car. Would never ever do business with them again. Always had good experience with Shelor, but definitely not Pinkerton. Buyer beware.

Updating my original 1 star review to 4 stars…read more My original review came after a frustrating experience involving the engine recall on my 2023 Nissan Rogue, confusion surrounding the warranty coverage, and ongoing issues with my infotainment system and a dashboard rattle that had existed for years. To make matters worse, multiple Nissan dealerships in California, Oregon, and Virginia either couldn't fix the problems or simply dismissed them by saying, "they all do that." After my concerns were escalated, Jim Wise, Director of Fixed Operations at Southern Team Nissan, personally got involved. He took the time to review the situation, listened to my concerns, and worked to make things right. That level of involvement was appreciated, especially after spending years trying to get these issues addressed without success. Southern Team Nissan updated the software in my infotainment system and removed portions of the upper dashboard to diagnose and address the rattle. So far, the results have been positive. The backup camera and stereo are functioning properly, and the dashboard rattle that had been driving me crazy appears to be gone. Time will tell, but the vehicle is performing the way it should right now. I also appreciate that Southern Team Nissan did not charge me diagnostic fees or repair costs for addressing these concerns. While I still believe the original situation could have been handled much better, I think it's important to recognize when someone takes ownership of a problem and genuinely tries to resolve it. Throughout all of this, my Rogue itself has otherwise been a reliable vehicle. My frustrations were never really about the vehicle as much as they were about getting longstanding concerns taken seriously and receiving consistent information. In the end, Jim Wise and the team at Southern Team Nissan succeeded where several other Nissan dealerships had fallen short. Because of that, I'm updating my review from 1 star to 4 stars. The original experience was not deserving of 5 stars, but the effort, professionalism, and willingness to make things right absolutely deserve recognition.

Apparently first team is now Southern Team. There are no signs showing where the parts department…read moreis from outside so a nice staff walked me over and rang the bell. Parts were quick and friendly. I did have a large and long box to take out and all of the staff watched me struggle opening the door. Online ordering was easy and I would use it again

Everyone working there wore a mask and the waiting area was set up for social distancing. Everyone…read moreis always nice, while making sure that the car needs.

Purchased my vehicle from First Team, 2019 Subaru CrossTrek and I love it. They have been handling…read moremy service on the vehicle from the first oil change and then I had a recall and now the second only change these people are great. I highly recommend using there service department. The service staff seems very knowledgeable with what they sell and they always seem like they want to help there customers.

When I was car shopping, they had cars listed which weren't actually on the lot. While I understand…read moresomeone may have just came and bought it that day, it was more than one car and I feel like they were probably just trying to get people on the lot. Then several employees didn't act like they knew where the cars were and time was wasted hunting for cars that weren't there. They could definitely use improvement in that area. As far as service goes, I have a 2016 Kia I bought used from another dealership. I've taken it to Hart Kia one time and they did a fine job repairing the damage. They shuttled me to Kroger, picked me up, and the repair time and communication were great. Cost of repair was reasonable.

Deeply Disappointed -- Theft During My Vehicle Purchase Experience…read more I purchased a brand-new Kia Carnival from Hart Kia October 2025 and was initially excited about the process. Unfortunately, that excitement quickly turned into frustration and disappointment when my cell phone was stolen by one of the dealership's own detailers while they were cleaning my new vehicle. What made the situation even worse was how it was handled. When I reported the theft, the General Manager, Woody, was unapologetic and offered no meaningful assistance or sense of accountability. I was left without my phone for nearly a month until the thief eventually turned it on -- which allowed me to locate it and confirm his address. It's deeply concerning that something like this could happen at a dealership during the purchase of a new vehicle, and even more troubling that the management showed so little empathy or urgency in addressing it. I hope Hart Kia takes this feedback seriously, reviews its hiring and security practices, and ensures no other customer has to go through an experience like this.