Great Car selection on lot amazing customer service Patrick was our Salesperson; this location was…read morerecommended to my husband & I from a gentleman that has bought cars for this Lot... Patrick was there Salesperson as well. Very strong team there they all help one another and go over and beyond for their customers. Crews Family * Lisa & Steven* Highly Recommend 10+++ rating Great Teamwork! Melrose Ave Roanoke Va ** purchased 2023 Ford Edge AWD...**

Updated review -- 2nd time buying a car here and I will never ever come back. Devonte delivered the…read moreabsolute worse experience ever. They censored my review on google reviews. Message me if you want to hear the full story. DO NOT GO HERE. ESPECIALLY!! Horrible experience.

Wayne's is expensive, but you only need to take your import in ONCE. They are extremely honest…read more Been dealing with them for 30 years. Honda, Hyundai, Nissen

Just the best! We have worked with Wayne's for years. They have always treated us well and have…read morebeen honest about work and timelines. For the peace of mind and value, we will continue using Wayne's.

They figured out in a couple of hours what another dealer who had my car for two days couldn't…read more Patti the service advisor was great as was the parts department. They offer a shuttle service and I appreciated the ride back. I also appreciated they didn't try to take advantage and sucker me into repairs I don't need

Bryan and Matt were great during the entire buying process. They were very attentive and…read moreaccommodating and knowledgeable. They made the process seamless from start to finish. Highly recommended for your next vehicle purchase

I recently purchased a 2016 Acura ILX from Parks. I hadn't considered an Acura as my next car but…read moremy partner persuaded me to look at this car during my recent search. I'm glad I did. Working with Jim Thomas was outstanding. He defies every stereotype of a car salesman. Personable, funny, knowledgeable. I did not feel like "just another sale". I felt like a very valued customer. I left with a beautiful car and the knowledge that Jim and Parks are going to continue to be there for me as an Acura owner. I hope to drive my Acura for a long time, but when the time comes for something new, Parks has likely earned themselves a repeat customer.

Worst car buying experience ever. We purchased a 2025 Acura MDX in the middle of May. We were not…read moretold upfront. They work with a 30 day so we had to pay another month on our trade. Two weeks later we got a call from had to come back in to do paperwork because he did not do all of the paperwork correctly the first time. My name was misspelled as well, but he did not correct that. A week later, the sales manager called and said he needed our VIN number for our Honda so we conquest money. Finally on June 17, the vehicle funded. But it took another eight days for our to be taken care of. We are still waiting on an equity check from them, and now the sales manager and general manager will not reach out to me and speak with me anymore. I would highly recommend not going to this dealership.

They say it's not what you do when everything is going well that counts--but what you do when…read morethings don't go as planned. This is still an ongoing situation, but I'm hopeful that, in time, relationships can be repaired and we can move forward. To start with the positive: Sam, the service manager, went out of his way to get me in for a state inspection. It wasn't urgent for them, but it was for me--especially after being reminded by Floyd County PD that driving with an expired inspection (mine had lapsed since August) wasn't acceptable. I called Priority because they've always taken great care of our Odyssey. They got me in quickly and handled the inspection, oil change, front brakes, and tire rotation--excellent work as always. During that visit, they also identified two oil leaks and a couple of non-urgent issues we planned to address later. Two weeks ago, however, the driver-side caliper seized, so we decided to fix everything at once. The repairs were completed, but on the drive home, I noticed oil leaking and smoke from it burning underneath the vehicle. By the time I got home, the leak was worse than before, and I had to add oil just to stabilize it. I brought it back in the following week. They found that the oil pan had cracked around the bolts, with a piece broken off. Their initial solution was for us to pay for a full replacement. That led to a disagreement--emotions got high, tempers flared. I'll be the first to admit it wasn't my best moment, nor my wife's. Eventually, we reached a resolution: they would replace the oil pan and complete the repair at no charge. However, we were also told not to bring our vehicles back. That part didn't sit right with me. I don't like burning bridges. As a former leader, I understand that management has to protect their team and stand by their technicians. From that standpoint, I respect the overall manager--they're doing exactly what a good manager should do. When I picked up the truck, I spoke with Van and Sam. I apologized for my part in how things escalated. I also made it clear that we never questioned Logan's ability. Out of multiple repairs, one didn't go as planned--that happens. Even the best technicians miss sometimes. I've turned wrenches myself; I know no one is perfect. My frustration came from expectations. Priority Honda has always operated at a high standard, and that's why I bring my vehicles there. When something didn't align with that standard, it stood out. At the same time, I understand they're running a business. Costs are up everywhere, and margins are tight. No shop has unlimited flexibility to absorb unexpected issues. What matters to me is this: Logan, Sam, and Van are solid professionals. They communicate well, they stand behind their work, and when something went wrong, they ultimately made it right. Every other repair they performed was done well--I'd trust my vehicle to make a cross-country trip based on their work. What I struggle with is being told not to return. I hope the conversation I had with Van and Sam opens the door to reconsider that. Because if we can't return for service, it naturally affects future business decisions--including purchasing our next vehicle, which we had planned to do through Priority. I choose businesses based on relationships. When people are honest, stand by their word, and treat customers fairly, they earn my loyalty. Sam, Van, and Logan have earned that trust. If they recommend a repair, I believe them. But relationships go both ways--and right now, that's uncertain. My wife and I are combat veterans, and I served 22 years in the Navy. When we drive from Bent Mountain to Peter's Creek Road, that's not convenience--that's trust. Over 11 years, we've had consistently positive experiences. That matters. Yes, there was a 10-minute stretch where emotions got the better of everyone. We own our part in that. But it doesn't erase over a decade of good interactions. I apologized sincerely. I acknowledged their professionalism. I even asked that my confidence in Logan be passed along to him. What I hope for now is simple: that this can be seen as a bad moment--not the end of a long-standing relationship. From what I was told, there may still be an opportunity for us to return for standard service, just not major repairs given the age of my truck. That seems like a reasonable middle ground. So now, the ball is in their court. In the meantime, I may have to look elsewhere--but I'd much rather not. I don't want to drive to Christiansburg for service when I've had a trusted shop closer to home. Surely this isn't the end. To be continued...

I found a 2012 Honda Pilot on the Priority Honda of Roanoke's website before it had pics of the…read morevehicle on their website and contacted them about the vehicle on Nov 3, 2025. I have been contacted by a member in the Internet Department who informed me they just got the vehicle in, and it was going through the inspection process. We set an appointment for Nov 7, 2025. We were contacted by the Sales Manager on Nov 6, 2025, saying the vehicle hadn't been through their inspection yet and would not be ready on the 7th for our appointment. I contacted the Sales Manager on the 7th to make sure the vehicle wasn't ready for our appointment. The manager informed me that it has gone through the inspection and is waiting on parts, but it still isn't available to look at. And he will contact me when it is ready. On Nov 11, 2025, I received an email saying the vehicle was ready to be looked at. I contacted the Sales Manager about the vehicle, and one of the Reps got back with me. He informed me that the part came in later than expected, and the vehicle still wasn't ready. He told me he would keep me updated, and I told him if it was ready the next day (Nov 12, 2025), we could come look at it. I reached out about the vehicle again on Nov 17, 2025, and was informed that the vehicle was sold. They replied, "Hey, unfortunately, that vehicle sold before it ever hit the lot. Someone else was really on top of that and filled paperwork out as it was being prepped." So I would take my business somewhere else because if a dealership can't keep their word about having you come look at a vehicle, they probably won't keep their word about the vehicle you plan to buy.

The people that work in service just lie to you and they do not know anything about vehicles, they…read morejust do whatever and say whatever to get you out the door, this the best part they didn't fix the problem and on paper it looks like they replaced parts that they didn't replace. Don't ask for a customer courtesy car unless you bought a Lincoln. You will be wasting your time. I wish I had never gone for repairs here not only am I out a car I paid out of pocket for a rental, a trained technician should have been able to repair my car in 1 day max, it's going on a month and they refuse to listen to what customers are saying about their cars to help identify the problem. My advice is stay away unless you have deep pockets.

I work for a healthcare company in Roanoke. Our CEO purchased a vehicle from Magic City. The buying…read moreprocess was ok, the Sales Rep was not very knowledgeable and the process was not smooth, but it got done. Now the vehicle has a frontal collision sensor error. This vehicle has 19,000 miles. I set up an appointment to get it looked at, we had to wait 5 weeks for the appointment. Once at the appointment I was told we may have to pay a $199 diagnostic fee. Since it is still under warranty that seems weird. If there was an issue if negligence then obviously would pay this charge, but ask up front. The vehicle set in the lot for 3 weeks and no one looked at this vehicle. My boss called multiple times and was told it would be difficult to diagnose, but would you not have to look at it to determine if the repair would be difficult???? By the way every time the vehicle starts he gets a notification, so we know it had not been moved. Long story short he went and got it and still has this problem. I know everyone is busy, but come on 8 weeks and it was not even looked at. AVOID TRAGIC CITY MOTORS If you expect any service, even under warranty. Pathetic!!

Another great appt for car maintenance. In on time,…read moreinspection done . A recall update also done on this appt. Appreciate all the staff and sales people for their courtesy and Hard work. Great place to buy a car and have follow-up maintenance managed. Ramsey the service manager is always in the know and keeping the work moving to get you in and out. And the staff will explain to customers any findings to get your approval for the unexpected.

Outstanding service very respectful professional. Dealership is a clean area to walk into easy…read moreparking but the people that work there is extremely professional Mister Austin, the one that was the service writer for the service that I had done on my Escalade very very respectful, professional,. Hey send but Mr. Roland definitely needs to be promoted or whatever because he just totally respectful and professional and just overall kind earned my business. I'm only going to Pinkerton for a new car sales or buying another vehicle or getting all of my service done at this car dealership.

Apparently first team is now Southern Team. There are no signs showing where the parts department…read moreis from outside so a nice staff walked me over and rang the bell. Parts were quick and friendly. I did have a large and long box to take out and all of the staff watched me struggle opening the door. Online ordering was easy and I would use it again

Over the lifespan of a car I've spent thousands on maintenance. It's an investment and one I'm glad…read moreto do. I won't though be spending that at First Team Nissan. Here's the story: New Nissan. Needs an oil change. And so I called First Team. I then experienced two folks in a row who were both snarky and seemed to have other & better things to do. I don't post reviews on Yelp often but when I do it's simply because the customer service was poor. I don't expect much and will often extend quite a bit of grace. But, two times in a row in a span of seconds is just not acceptable. It's 2024. Having basic business manners shouldn't be cutting edge. It's the bare minimum.

When I was car shopping, they had cars listed which weren't actually on the lot. While I understand…read moresomeone may have just came and bought it that day, it was more than one car and I feel like they were probably just trying to get people on the lot. Then several employees didn't act like they knew where the cars were and time was wasted hunting for cars that weren't there. They could definitely use improvement in that area. As far as service goes, I have a 2016 Kia I bought used from another dealership. I've taken it to Hart Kia one time and they did a fine job repairing the damage. They shuttled me to Kroger, picked me up, and the repair time and communication were great. Cost of repair was reasonable.

Deeply Disappointed -- Theft During My Vehicle Purchase Experience…read more I purchased a brand-new Kia Carnival from Hart Kia October 2025 and was initially excited about the process. Unfortunately, that excitement quickly turned into frustration and disappointment when my cell phone was stolen by one of the dealership's own detailers while they were cleaning my new vehicle. What made the situation even worse was how it was handled. When I reported the theft, the General Manager, Woody, was unapologetic and offered no meaningful assistance or sense of accountability. I was left without my phone for nearly a month until the thief eventually turned it on -- which allowed me to locate it and confirm his address. It's deeply concerning that something like this could happen at a dealership during the purchase of a new vehicle, and even more troubling that the management showed so little empathy or urgency in addressing it. I hope Hart Kia takes this feedback seriously, reviews its hiring and security practices, and ensures no other customer has to go through an experience like this.