They do not allow an outside pre-purchase inspection and will not share service records, even if…read morethe vehicle was bought and serviced all its life at a Berglund facility. The 149 point inspection is subjective to say the least. No warranty on a vehicle costing over 20k so that would have left me very vulnerable with no recourse. Not reassured by the back and forth discussion that ensued. Your purchase will be your risk, beware.

I needed a car urgently. Before I took my seatbelt off to exit my car and go look at their cars,…read moreBuddy Davis was standing beside my car. He was very friendly and knowledgeable and showed me some cars then we test drove two of them. They had what I was looking for. He had answers to all of my questions and even put gas in my new, used suv. He explained and pointed out all of the options the vehicle came with. My overall experience at the Franklin Road Berglund Used Car Super Center was very pleasant. All three people I interacted with were kind and professional and they supplied me with coffee while the financing arrangements were being made. Coffee is always a plus. I do recommend this dealership to others and Buddy Davis specifically. Scott W. Roanoke, Virginia

Great Car selection on lot amazing customer service Patrick was our Salesperson; this location was…read morerecommended to my husband & I from a gentleman that has bought cars for this Lot... Patrick was there Salesperson as well. Very strong team there they all help one another and go over and beyond for their customers. Crews Family * Lisa & Steven* Highly Recommend 10+++ rating Great Teamwork! Melrose Ave Roanoke Va ** purchased 2023 Ford Edge AWD...**

Excellent service. Great cars. App is easy to use. You get bonus points. They follow up with you…read more Great experience. Would recommend!

Very unprofessional..! The worst dealing I've every had!!! I called about a car. Told them I was…read morecoming traveled 2 1/2 hours and avrived before they opened. Sign papers to test drive and then was informed that a person called after me put a hold on the car and wouldn't arrive until 2 pm. There was NO deposit from anyone. Who ever heard of such BS?!? This dealership never offered to hold the car for me! What a crock so don't be fooled at first come first serve! My money wasn't good enough and yours won't be either..! SHOP SOMEWHERE ELSE!

Just bought vehicle #4 from these guys and they are consistently fabulous to work with! We so…read moreappreciate the extra effort they take to help us be pleased with our purchase. Fabulous customer care and excellent vehicles. Honest as the day is long! We'll be back!

Glen was fantastic! He and team made the busingg process seamless! I would HIGHLY recommend…read morepurchasing you next vehicle from their huge inventory of fantastic vehicles ! Thank you so much Glen for the outstanding experience Kristin B.

Thanks for the help in obtaining my new car. I am enjoying it very much. have not figured all the…read morebuttons yet! Glenn was a big help!

This place is honestly one of the best places to buy a used car from, he has been in business for…read moreover 24 years and the rav4 I bought from him has been absolutely wonderful. If I have to buy another used car in the future I will definitely be coming back.

Beware! If you are financing, this dealer may not give you the title, which you will need in order…read moreto register the car. The dmv sends the title back to them, but they have repeatedly withheld it, wasting the buyers' time bc they have to go back and demand the title.

Let see where do I begin with this one? I'll start with saying all of his cars are garbage and not…read moreto mention the owner is very rude and you can obviously tell when you meet him he does not care for Americans or any other race but his own. He thinks he can talk to people the way he wants but you shouldn't be rude back to him. I Could go on and on for days! I bought a car from him probably 3 years ago at the other location. I liked the car the inside and outside was nice. I noticed he did not want you to test drive his cars very long.i drove the car around for a couple of minutes and decided i wanted to buy it,around one week later it started jerking and doing crazy things while I was driving and then shut off. I took it back to his shop and one of the guys working there was very rude yelling at me that I could not bring it back.he never told me that it was hybrid. I had to find that out from a different Mechanic . when I called and asked him about it him and his friend tried to lie and say that it was a different kind of hybrid that it did not use electric, which was a lie! The owner did finally let me trade and gave me an option of other cars in my price range.i decided to take an suv and got another piece of garbage. 3 years passed and i needed a work car so i looked around for weeks and couldn't find anything. My husband out of all people said let's just go to that shop that we went to before he was obviously talking about Best auto sales they had a new location with more of a selection. I couldn't believe it I found a car that I loved and that was a Buick lacroseee. It was red and had tented windows,new tires but had literally 60 codes come up when I put it on the computer. So I took it back to him and the paper with all the codes and he let me pick out something different but told me he was gonna take $1000 from what I paid him for the red car that had all the problems. I start driving the Acura that I traded the red car for very nice car. I love it, but it needed a Cadillac converter and other problems were wrong with that.Car. I gave up trying to keep up with the car. It was problem after problem after problem so I did not pay my payment for one month. My father passed away two weeks ago. This man has no sympathy whatsoever he was blowing up my phone. I tried to explain to him. I was at my father's funeral and he did not care his reply to me was it's not my fault that your father passed away then a couple days later I get a text saying he had been to my house three times and one night to pick up my car and it was not here. He Sent me a picture of the house that was not even mine and told me he was calling the police to report his car stolen lol. Yes I was financing the car, but it was still in my name as well. He makes up lies to try to get you to pay or to try to scare you to think they're gonna come get your car. He is a joke!! When you get a car from him you have to wait hours to do the paperwork because he's in and out of the office while he's working with you. When I bought the last car from him, my husband was with me and he was speaking Spanish, and the owner of best auto sales told him to be quiet. Do not interrupt. That was very rude, and my husband was the one that had all the cash in his hand for the car. This is the worst place you could ever buy a car from. He is very disrespectful. His workers are very disrespectful unless you want someone to rob you for your money do not go here. The last time I test drove the most recent car his helper went with me and told me there was only certain places I could go, and the interstate was not one of them because their insurance did not cover that!! Liars!!!