1. Auto Alley

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Roanoke, VA

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Auto Alley

5.0 (1 review)
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6 years ago

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First Team Nissan - First Team Nissan

First Team Nissan

(22 reviews)

Updating my original 1 star review to 4 stars…read more My original review came after a frustrating experience involving the engine recall on my 2023 Nissan Rogue, confusion surrounding the warranty coverage, and ongoing issues with my infotainment system and a dashboard rattle that had existed for years. To make matters worse, multiple Nissan dealerships in California, Oregon, and Virginia either couldn't fix the problems or simply dismissed them by saying, "they all do that." After my concerns were escalated, Jim Wise, Director of Fixed Operations at Southern Team Nissan, personally got involved. He took the time to review the situation, listened to my concerns, and worked to make things right. That level of involvement was appreciated, especially after spending years trying to get these issues addressed without success. Southern Team Nissan updated the software in my infotainment system and removed portions of the upper dashboard to diagnose and address the rattle. So far, the results have been positive. The backup camera and stereo are functioning properly, and the dashboard rattle that had been driving me crazy appears to be gone. Time will tell, but the vehicle is performing the way it should right now. I also appreciate that Southern Team Nissan did not charge me diagnostic fees or repair costs for addressing these concerns. While I still believe the original situation could have been handled much better, I think it's important to recognize when someone takes ownership of a problem and genuinely tries to resolve it. Throughout all of this, my Rogue itself has otherwise been a reliable vehicle. My frustrations were never really about the vehicle as much as they were about getting longstanding concerns taken seriously and receiving consistent information. In the end, Jim Wise and the team at Southern Team Nissan succeeded where several other Nissan dealerships had fallen short. Because of that, I'm updating my review from 1 star to 4 stars. The original experience was not deserving of 5 stars, but the effort, professionalism, and willingness to make things right absolutely deserve recognition.

Apparently first team is now Southern Team. There are no signs showing where the parts department…read moreis from outside so a nice staff walked me over and rang the bell. Parts were quick and friendly. I did have a large and long box to take out and all of the staff watched me struggle opening the door. Online ordering was easy and I would use it again

Enterprise Car Sales

Enterprise Car Sales

(11 reviews)

I have purchased cars from several different reputable car dealers in the Roanoke/Martinsville area…read moreover the past few years, only to find they can not compare to the Enterprise Car Sale options or staff members. Enterprise's web site offered cars from around the country; thousand and thousands to choice from; not the few hundred usually found at the dealership. And their listed sale price is exactly what you can expect to pay; no commission schemes or haggling involved. The staff patiently assisted me over several weeks of test drives with different cars and made recommendations about what they thought I would like most out of their fleet of cars based on features and prices that worked for me. Nathan and Amanda searched for finance options that fit my budget. Amanda even helped me switch my car insurance from the trade-in to my new Ford Fusion. When i noticed several small scratches on my new cars rear bumper, Amanda had the rear bumper painted and the car washed and waxed before I picked it up. Not to mention she gave me a color pen to fill in any scratches that might occur in the future. Like I said, the staff went above and beyond my exceptions with ease and delight. Thank you Enterprise Car Sales for your time and efforts; courtesy, professionalize and honesty can be hard to find these days but it is something I found here. Your efforts sure have made a difference in my life because I love my new car!!!

Great Car selection on lot amazing customer service Patrick was our Salesperson; this location was…read morerecommended to my husband & I from a gentleman that has bought cars for this Lot... Patrick was there Salesperson as well. Very strong team there they all help one another and go over and beyond for their customers. Crews Family * Lisa & Steven* Highly Recommend 10+++ rating Great Teamwork! Melrose Ave Roanoke Va ** purchased 2023 Ford Edge AWD...**

Auto Alley - usedcardealers - Updated October 2026

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