Deeply Disappointed -- Theft During My Vehicle Purchase Experience I purchased a brand-new Kia Carnival from Hart Kia October 2025 and was initially excited about the process. Unfortunately, that excitement quickly turned into frustration and disappointment when my cell phone was stolen by one of the dealership's own detailers while they were cleaning my new vehicle. What made the situation even worse was how it was handled. When I reported the theft, the General Manager, Woody, was unapologetic and offered no meaningful assistance or sense of accountability. I was left without my phone for nearly a month until the thief eventually turned it on -- which allowed me to locate it and confirm his address. It's deeply concerning that something like this could happen at a dealership during the purchase of a new vehicle, and even more troubling that the management showed so little empathy or urgency in addressing it. I hope Hart Kia takes this feedback seriously, reviews its hiring and security practices, and ensures no other customer has to go through an experience like this. read more

Came in to check out one of the vehicles they had on the lot. Not a single person acknowledged me we sat there for about 10ish minutes. I just was stared at which was fine because it's their loss honestly because they had the exact make and model I've been searching for, but they lost my business from poor customer service. read more

Well, just stop by to check out an Explorer on their lot and left out with it 2 hours later! This is the 4th vehicle that I purchased from Hart Motors. Their sales staff is top notch and very friendly and helpful. I do see many bad reviews on their Service Center, but I can not speak about that part of the business, but I do recommend their sales force! read more

I bought a car for $15,600. They said brand new tires. I looked didn't realize the back of one was dry rotted. Salesman has made 3 appointments for me to bring it in. Then tells me each time no one is here to look at it. "Had to leave early or Called in sick. It's literally almost 2 months now and it happened again yesterday. Also before I purchased I saw dent and scratches They fixed dent and I had to bring it back for scratches. When I came back they did the same thing....personnel not here" After twice I gave up. What a shame, I thought they were reputable. Foolish me. They saw me coming. Sixty seven years old women buying car with saved and scraped together money, shopping alone. read more

I moved to VA about a year ago, took my new 2021 GMC to this dealer and it was giving an emissions engine light since. Recently, took my truck to the original dealer and realized a hose was loose. I've had diagnostic multiple times to "fix" this issue but it never appeared to be corrected. After communication with my original dealer, I learned this company purposely made that hose loose to keep me coming for service. Hart motor is a racist, out-dated dealer. The staff is orange and piss poor and had no capabilities for new and adVanced vehicles. STAY AWAY FROM HART MOTOR in SALEM VA... read more

Dropped my car off for some warranty work at 8:30 am. Drove around woth my dad for hours waiting. At 2 I called and was told they were down several techs and wouldn't be able to fix it today. I waited two weeks for this oppointment and drove an hour and 20 to get here. No loaner car so I could leave it and was told "You should have made better accommodations" by the service manager. Zero accountability, worst service I've ever had and they didn't even do anything... 0/10 would never recommend. read more

This is the worst service I have ever seen.I do not want to give them one star.I had used there service department twist and both times been horrible.The sales people are nice but there service manager John and Heather do not know what service means.they try to charge me for diagnosis twist and the warranty pays for it if under warranty and they charge $ 250.00.They try to charge me for the freon.They want skeptical an appointment just drop off let you wait all day not given you a car can even set up an rental after 7 days of me getting a rental car let you know they can not get the part to a month later.Now the part is here and still no set appointment just drop off my truck set there for 2 hours before they took it in no call to 3pm that the part was wrong or broke.I could go on and on but I will contact the better business bureau and there there ceo read more

Just bought a used Mazda CX-5 from Hart Motors in Salem and I couldn't be happier with my car buying experience from start to finish... Easy process, great deal on the Mazda and they gave me more money for my trade in than any other dealership in town. I dealt with Greg Hart and he was knowledgeable and really cared about my car needs and the fact that I had to get the deal done in a quick time frame so I could be home to pick up my son from school! Hart Motors is #1 and I would highly recommend them if you're in the business of shopping for a new or used car! Jody read more

Nice when taking your money. Car passed inspection. Left worse than before I went there. $1600 and now I have to. pay to fix.

When I was car shopping, they had cars listed which weren't actually on the lot. While I understand someone may have just came and bought it that day, it was more than one car and I feel like they were probably just trying to get people on the lot. Then several employees didn't act like they knew where the cars were and time was wasted hunting for cars that weren't there. They could definitely use improvement in that area. As far as service goes, I have a 2016 Kia I bought used from another dealership. I've taken it to Hart Kia one time and they did a fine job repairing the damage. They shuttled me to Kroger, picked me up, and the repair time and communication were great. Cost of repair was reasonable. read more

I am in the market for a 2018 GMC truck! I reached out to Hart Motors via Facebook. They provided me with all if the information i asked for on GMC financing offers. They even offer military discounts! No pressure, very professional, i am looking forward to working with hart Motors! read more

Went to Hart Kia to buy my 2022 Telluride that I ordered back in July. I saw 2 scratches on the hood as soon as I walked up to the vehicle..... Which would have been an easy fix. I mentioned them to the salesman and he went in to tell his sales manager. My aunt happened to be in the sales room at the time and overheard the conversation that took place. The sales manager, Jayson Lynch, said "it's probably nothing. I'm not dealing with that. Go find out how much she's putting down and shut her down." When the salesman came back out to speak with me I told him we were certainly starting off on the wrong foot. I asked who the general manager was and I was told he didn't know. Of course I immediately found out who it was thanks to their own website. I was then told by the salesman that the GM was not available and I would have to talk to Jayson. In the meantime....Jayson came out and used all the elbow grease he had on the scratch that he couldn't rub away (that was "probably nothing") and then drove it into the shop. Eventually I'm sitting in the office with Jayson, the salesman, and 2 other people I wasn't introduced to. I assume at this point that Jayson has been told I asked who the general manager was and he very rudely asked me what the problem was. When I repeated the conversation that was overheard he immediately became defensive and even more rude and told me that she was mistaken and he had 4 deals going on and that is not what he was talking about but he would refund my deposit but he was the only one that was going to sell me a car at MSRP. Of course I told him to give me my deposit back and he was NOT the only dealership I could purchase from at MSRP. I apologized to the salesman for losing the sale and left. It's a shame that they would have had that conversation in the show room in front of other customers and after finding out that it was overheard to not even be apologetic or even the slightest bit nice. I do NOT recommend this dealership just because of the rudeness of the sales manager, Jayson Lynch, at this location. He was arrogant and extremely rude....which is extremely surprising given the lack of available vehicles to sell these days. I'm aware that the dealership lost nothing by me not purchasing this vehicle but I personally was not going to spend over $50,000 with a dealership that was so rude and mean even after waiting 6 months for it to come in. My Aunt called the president of this family owned business and told him if our experience and he very nicely defended Jayson Lynch and said he was probably stressed and actually told her that it was HER fault for even telling me about the conversation! The lack of professionalism and common courtesy left a very bad taste in my mouth. I do not recommend Hart motors or Hart Kia based solely on their lack of concern for customers and they are rude and down right hateful!!!! read more

Since we purchased our vehicle brand new from Hart, we decided to look there first when thinking about upgrading. The used cars we viewed did not look fully detailed and had alot of wear on the interior. We were offered pennies on our vehicle that we purchased there and had serviced through their dealership. Our counter offer was not seriously considered and the vehicle price was not negotiable. I guess repeat business due to consumer loyalty is a thing of the past. While in the sales office we over heard a salesman complaining about a couple he was assisting about being to picky with the vehicle they were interested in. Had higher expections or we were more naive during our first purchase with Hart. read more

I bought a 2016 Jeep Patriot from Hart Kia in July 2017, this weekend I found out the battery in the car is from a junk yard and it only has 45% charge! Shame on you Hart Kia. That's very cheap to sell a vehicle 1.5 years with 18,000 miles with a bad battery. Very disappointed. read more

NO SERVICE,Plus got charged for warranty work! KIA Corporate made them refund 1 service charge! They give the court system Favors!

Everyone is so kind and helpful. A wonderful service experience! Betty and Jenny take care of me and are especially helpful with my mother. They always listen and are extremely knowledgeable. Great service! read more

Well I had high hopes for Hart GMC. I was quoted a price on a used Acadia which was in my price range. They even offered to let me drive it over the weekend. Well I came to pick it up and the quoted price of $12970 jumped to $14900. As you can imagine a $2,000 increase was shocking. Now the worst part they confirmed it was in fact listed at $12,970. It was going through inspection in their shop and they came up with $3500 in "repairs." Convenient right!!! Call me old fashioned but I stick to my word! I wanted to support a local business but now I'll be looking elsewhere! read more

I scheduled a service appointment for my car at 8:30 am. I called at 1:30pm because I hadn't heard what was wrong with my car and was told my car hasn't been looked at. When I asked what about my 8:30 appointment they told me that they don't do appointment. I called again at 3:30 was on hold for 20 minutes for someone to tell me my car is ready. I then asked can you tell me what the problem was and got placed on hold again another 5 minutes. When I picked up my car it was after 5:00 pm. While waiting to pay another employee walked in and asked female employee about a car that was there early. The female responded that the problem was going to take longer than the lady could wait and she didn't know why the customer was spending $12,000 on that piece of junk. First of all we as customers have the right to spend $1.00 or thousands of dollars on our cars. If an employee is going to talk about customers that way what are they saying about all their customers. My opinion is this service department needs some customer service training or new employees. I will NOT be returning there for service of my car. read more

Took my car here to fix a simple problem with the fan. Was called and told air filters and timing belts needed to be replaced. Having had this done before elsewhere, and assuming the price would approximately be the same, I said to go ahead. Was also told three of my tires were dry rotted and had to be replaced, while one looked fine. I thought this was strange, because I bought them all at the same time and they had been regularly rotated and aligned, and I had never been warned before that there was any problem with any of my tires. I told them not to bother with the tires. I was shocked when I went to pick up my car and saw that I had been charged right at $700.00 to replace 2 air filters, transmission fluid, and 3 timing belts. $700.00 is not exactly "go ahead and tack that on too" peanuts. It would have been NICE if this company had exhibited a little courtesy and given me a quote beforehand, so I could have told them I'd take my vehicle somewhere I wasn't going to get fleeced. Instead, I was given a quick and dirty speech about drastic problems that just HAD to be addressed, and given no price quote. As far as I can discern, my tires are fine; thank goodness I thought something was strange about their diagnosis and knew better than to have them replace my tires as well. Who knows how much they would have charged for that. I took my car here to have a fan motor replaced, which I expected to be charged $200-$300 for, and left $990.79 lighter in the pocket. If possible, I would recommend you go elsewhere if your car needs serviced. read more

I have brought my 2004 Saturn ION on four times and each time is is still not fixed. It idles high, I cannot imagine its that hard to fix. I have done everything suggested and still no improvement.I have paid over $250 for absolutely nothing. When I took my car to Salem preowned, things like this never happened. Now I have to take it to GMC and the service is terrible. I definitely wouldn't recommend to anyone. read more

My husband and I have had the absolute worst experience with this company's service department and would never recommend them to friends or loved ones. After submitting a BBB claim that was left unresolved, we find that they do not care about their customers and do not own up to being incorrect or causing problems to vehicles. We took our car there for a recall repair only (no previous problems with it) and 2 hours after we drove off their lot, broke down in the middle of traffic, not once but twice. We took our car back there thinking they would check it out and see what had happened, and they repeatedly gave us false information and without even looking at the car told us it was the battery. After purchasing a $120 battery per their advice, 2 days later we broke down in rush hour traffic yet again. We went back to Hart yet again to have our car looked at this time. They looked at the car over the next few days and first told us our TPS switch was bad and would cost $450 to repair. We were absolutely not happy with that answer as we had NO issues with our car before bringing it in to them for a recall repair. The very next day, we were told by Brian at the front desk that it was not our TPS switch it was our Alternator and it would cost $346. So, first we were told it was the battery $120 and 2 days later it was NOT. Then the TPS switch that would have cost $450 then we would have had to turn around and pay ANOTHER $346 to fix the alternator because the TPS information was also not true! The guy behind the desk had to go tell the mechanics what to look for?? Because all they did was put it on the computer and never actually looked at the car. We were forced to have our alternator repaired there because our car was not running. So, here we are $446 later after a free recall repair. They don't care about their customers and the service staff is incredibly rude. I would never go back there. I'll drive 40 minutes to Shelor before I ever take another car to Hart Motor. I would also never purchase a car there because of our terrible experience. I would advise anyone to go elsewhere to have their vehicle serviced. For more information on the details of our terrible experience, please see our BBB complaint noted under unresolved complaints. read more