Worst experience ever. Purchased 2 chandeliers with one of the sales 3 days ago and purchased a clock and an display elephant. All brand new inside box went home, all broken! Elephant with no tusk and clock is not running after I put battery in. Changed a second clock, still not working!! Sales rep promised a certain time the chandelier will arrived and schedule the installer to come on that day. The chandeliers did not arrived and the sales told me to contact the installer myself to arrange time with them! Customer service is absolutely ridiculous and I spent over $2000! Will return everything and never go there again! What a shame for new homeowners in Dublin who wants to purchase something for remodel! read more

Definitely as good as it gets. My wife and I were returning from the Yosemite area where our 2nd home is under last stages of construction. We had some last minute issues with lighting and needed a LP location; google sent us to the Dublin store. We came in with low expectations BUT Jodi & Mike were absolutely fabulous in resolving our issues completely! We live in Marin County but will continue to visit this location as we pass thru to the foothills. They are creative, helpful, pleasant and very eager to help. Wonderful folks! read more

I have built several homes and used lamps plus. They have a good selection and I havent been able to beat their prices. I live about an hour away from this store. I knew my order was in and was driving through town but they were not opened for another hour. I called and explained I was in town and they opened 1 hour early so I wouldnt have to wait or make a special trip back. Amazing customer service! Thank you. Nadine K. read more

This review is more for their obnoxious Star Employee MARY than for the store. I actually quite like the store & have been a loyal customer for over 6yrs & have not only spent thousands of dollars here, but have referred many friends & clients to them as well. Unfortunately, I've worked with Mary before out of sheer politeness & It's not the first time that she was loud & condescending. However, her dreadful behavior this time pushed me to write this review. When asked how old my house is/dimension of the kid's rooms, she told me that she was the "expert" & that my house is "extremely old with very small rooms" apparently 'smaller than her house'; Wow! Wait for it...next, while waiting for her at the counter I went to use the restroom. Since it was dirty & didn't have seat covers, I used the one next to it. When I stepped out, Mary was standing outside the restroom & loudly announced with a stern face "that restroom is not for customers". The store had other customers at this time & I hesitantly told her why I had to use the other one. She said "you should have told us instead of using the other one". Well Mary, you see my dear, I'm pregnant & didn't pay attention to the sign on the second door in a rush but all the customers standing right there sure paid attention to your scornful behavior. It's shocking that you would try to publicly humiliate a customer who is spending $2000 under 20mins in the store you work at. It was hugely embarrassing & honestly; I could have given her a piece of my mind & walked out without purchasing anything but didn't want to cause a scene or take any more stress in my condition. So, I purchased the lights, cancelled the fans & calmly left. I'm not sure if I'll return which is a pity because I do like the store & their products but I sincerely hope that the owners/management pay attention to their customer's reviews so that others don't get treated this way. read more

Positives: Selection is large and diverse. Prices are ok, but shop online and you can do a lot better for the same products. Cons: Watch their so called "sales." They mark prices up the week before so that the sale price is just the normal price. Their customer service leaves a lot to be desired and the sales people are overly aggressive. They work on commission.....and it shows. Summary: It's nice to have a local store as an option, but they could do a lot better and I don't go here unless we are in a bind or need something on the spot. read more

While I was shopping at the Lamps Plus store a very handsome statue caught my eye. I could just picture it on my mantle. I only had about $100 cash on me, but I figured I might as well as ask one of the store associates if there was a sale or if I could get a discount on the statue. I really didn't want to leave the store without it. Instead of a "no, I'm sorry" or "that will go on sale in x weeks", I was told, "You're no designer. We only give them discounts." It felt so horribly insulting and unprofessional. This was a store I loved and have spend several hundred dollars in, but the prices of everything have jumped up to the point where you need a small fortune before you walk in the door and the crass staff don't care about their customers. read more

Aaron is awesome!! And so is the manager on duty Sunday March 29th--sorry I didn't catch his name. We came in for one type of lamp--which we didn't like when seeing it in person. Then we saw the perfect lamp for a problem area in our home and both Aaron and his manager took care of us. The lamp was on back order and we wanted it that day. Instead of citing the rules they took care of us. We were so impressed and we will be back and soon. These two men and everyone working that day at Lamps Plus Dublin could do customer service seminars. What a pleasure to shop there. read more

Good place to browse and buy for your lighting needs. You will always need to find a sales associate to assist you, they will never come to you. You're pretty much ignored the moment you walk in. Good selection of lightings, decorative wall arts and furnitures. read more

I reviewed this store before, and am updating my thoughts on the business. Unfortunately Aaron and John have relocated, but Clara is still on staff. Also very helpful and polite are Marilyn, Jodie, and Mike. Still a great place to explore for home decor. Be sure to look through catalogs if you don't see the ideal piece on the showroom floor. There are a bazillion more options! read more

Purchased some gorgeous light fixtures and was helped by Zee. She is patient and kind and very knowledgeable on all their products.

Went to get some new lights for our store's front window. They have a good selection and the prices are pretty good. Had to take two of the lights back because they wouldn't fit. No problem with the return. I checked in while there and found a yelp offer of two free lights. read more

I had a very pleasant experience shopping here. They had many choices, and the staff were very nice and patient. When I found my car was too small for all the pick up, a gentleman worked there even help me deliver the lights home. read more

Went in to pick out light fixtures for a bathroom after researching online. Very helpful staff helped us find potential fixtures that would work and printed the details for us to take with us and review. Informative and no hard sell. I will buy from them. Laying asphalt that day so most of the parking lot was out of commission. Had to traipse in from a business parking lot nearby. read more

Jodi Held at Lamps Plus provides THE BEST customer service. She goes above and beyond. She has great energy, and she just plain knows her stuff. A major pet peeve of mine are people who aren't knowledgeable about their job. You will not have this problem with Jodi. She knows her products and where they're located in that humongous store! I bought a chandelier from her a couple of months ago, and has since, brought a friend to check out lighting for his new home. She was more than helpful, and he ended up finding exactly what he was looking for. Be sure to ask for Jodi! read more

Worked with Jodi Held on vanity lights, Fanimation ceiling fans and Tech Lighting for my dining room. Jodi was fun and fast to work with. Extremely helpful to identify options and final pricing from suppliers. Make an appointment first before going in. They are busy on weekends. But definitely ask for Jodi!!! read more

Good variety but a bit cluttered. A sales associate approached us to see if we needed help so we asked if she had a particular pendant light we were looking for by giving her the product name and number we got off the site. Her response was "yea I don't know what you're talking about if you're just giving me that...what does it look like?" The attitude was unnecessary and not helpful. She could have asked if we had a picture so she could better assist us, but instead pointed us in the general direction of where all the pendants are located and walked away. Amazon and Wayfair sell the same products at the same prices but without the attitude and lack of customer service. read more

I would like to thank Jodi and the staff at the Dublin Lamps Plus for helping me with a distressing situation I found myself in. I had ordered two chests at a different store online, one was damaged, so I ordered another, and it came in damaged. Jodi helped me by having a chest delivered to the Dublin store where the staff could handle the entire process. It came in perfect, and we are delighted. Thank-you Jodi for your understanding and help. Very much appreciated!! Jackie L. read more

I was in your store yesterday because of a problem I was having with a track light in my kitchen. The two spotlights on the track were working fine but apparently the transformer for the hanging lamp was defective. At the request of the retired electrician who was helping me, I ordered a new transformer from Amazon and when that didn't seem to be working, I ordered another. That one didn't seem to be working either and the electrician was stumped. I then took the newest transformer and the rest of the hanging lamp to your store to see if anyone could help. Rachelle (sales associate #7406) told me that they didn't have a repair department but asked me what was wrong to see if she could help. It turns out the solution was very simple - the new transformer required a LED bulb, not the halogen bulb that was used for many years. I am soooo happy to have my treasured hanging light (a Murano glass millefiori style) back in working order! Thank you so much, Rachelle, for taking the time to listen to my issue and using your expertise to solve the problem with a $6.99 part!! read more

Tons of lighting options at competitive prices. If you're considering buying a light at one of the big box stores I'd stop by here first to comparison shop. You'll find they have 5x the selection with a variety of price ranges. Sales person was courteous but you do have to hunt one down. I'd strongly suggest going during a weekday versus weekend. Stopped by one weeknight and was in/out in 15 minutes since I knew what I wanted. read more

I visited the store and got very good service. You guys have very good services and employees like mary Sakhizada who was very helpful thank you read more

If you order from this company, the service is great and they advertise "free shipping.' Watch out - it's only one way. Returns are paid for by you, and you cannot take the lamps back to a Lamps Plus store. read more

I can't say enough about the personal assistance I received from this store, or the quality of merchandise they offer. In the past two months, I've purchased new kitchen pendant light fixtures, 3 new hall light fixtures, a new entry way fixture and assisted my Senior neighbor in purchasing a bedroom chair! Regarding the chair: not only did they have quite an assortment to choose from, but they also have a female employee in the store who will deliver it to your home (locally) for a nominal fee, and then she offered to assemble it from the box as well. She did an excellent job of both and my neighbor and I were most appreciative. As for the light fixtures: they had some instore, and some I had to order via catalog. The store manager who assisted me over phone arranged to have catalog items delivered to my home at no add'l charge. This little bit of personal assistance and savings made my day. This is the type of above the norm assistance I look for that makes me want to tell everyone to frequent this particular store and help keep them all employed. And the pendant lights at my kitchen sink are so different and unique and MAKE the space, that I actually like to linger at the sink and hand wash the dishes just to enjoy the lights!!!! read more

Yesterday, we took a task lamp to Lamps plus to see if they could repair or replace two broken halogen bulbs. The lamp had been a birthday present to my husband last year. I had knocked it over the night before and broken the bulbs. I was blown away when they quickly took the lamp into the back room, replaced the bulbs and took it back out to our car for us (it's sort of heavy and awkward to move). Did I mention that they did all this for FREE! What great customer service! You just don't get that anymore! Thanks LampsPlus! read more

Lamps Plus of Dublin, especially Marilyn, the General Manager, earns a 5 star rating from us! Last week they installed an expensive chandelier at our new home in Danville. The installation was difficult due to the height and slope of our ceiling, the weight of the chandelier, and the complexity of the wiring. Unfortunately there was a technical problem during the installation that required a second installation attempt on another date which was ultimately successful. We want everyone know that the customer service we received from Marilyn was simply spectacular. She assured us that the installation glitch would be taken care of promptly and to our satisfaction. She was right. Then, to our surprise, she offered to significantly reduce the original installation quote to compensate us for any inconvenience we may have experienced. However, we were very pleased with her attitude and helpfulness, and the installation did get done, so of course we insisted on paying the original estimate in full. Thank you Lamps Plus. read more

My home had to be rebuilt following a major house fire last year--a life changing experience that cannot begin to be described! During my search for replacements for just about every material possession I'd previously owned and lovingly collected over many years' time, my contractor suggested I check out the LAMPS PLUS store in Dublin, CA for my lighting fixtures. (Since I live more than 50 miles away, it was a bit of a trek. But, because I have ultimate confidence and trust in my contractor, I made the initial trip...and, then continued going back and back!) First of all, what a great store! So many choices of lighting fixtures PLUS a lot of other fabulous things including great accessories as well a bit of furniture--and, all very well merchandised! Although I dealt with several pleasant associates over multiple visits, I worked mostly with AARON CANEPA. What a knowledgeable, professional and genuinely good guy! Primarily because of AARON'S great service (and long-suffering patience with me :)), I bought--either directly or through my contractor--nearly all of my lighting fixtures from the Lamps Plus store in Dublin, CA--and, all but one fixture was purchased from AARON specifically. Due to no fault of Lamps Plus, I was disappointed with just one product--a set of pendants that were hand crafted and they therefore, understandably, had some aesthetic inconsistencies between the 3 globes. I e-mailed AARON a picture of them and asked him for his suggestion for a solution. (2 of the 3 were close enough that I could have lived with them if necessary...and, I could fairly easily have been persuaded to pay to replace the 1 that bugged me most...) AARON responded immediately and then went FAR beyond my expectations in working with his vendor to replace all 3 globes at no additional cost to me--that is, he ordered 3 new globes so I could select the best 3 of all 6! (He could probably have made several much more profitable sales in the amount of time he took to make me a satisfied customer--THIS IS NO SMALL THING--I also work in retail...I know of what I speak!!!!) So, WOW! This is what I call EXTRAORDINARY customer service! Because of AARON, LAMPS PLUS has earned a customer for life. And, since I'm an 'overachiever', I've already personally brought several friends to the Dublin store & have told many friends including my Facebook community about my great experiences and will continue referring folks to LAMPS PLUS and to AARON CANEPA in particular!! read more

Lamps Plus carries a very large inventory of lighting fixtures, and their prices are quite competitive. The Dublin store has given me good service, and they stand by their products. I just had a problem with a bathroom fixture, at least a year out of warranty. I called our sales person, and he replaced the fixture at no cost. I opted to pay for installation, and they did a fine job and a reasonable price. read more

Called to get some information regarding the energy saver/CFL light bulbs for ceiling fans. The lady who answered sounded very bothered that I asked this question since she was unable to answer some simple specific details of the light bulbs they carry like wattage, lumens, mini or micro based screw bulbs. I asked her if there was someone available that had the answers to the questions (that could be found by looking on the box) I had she abruptly placed me on hold. When she came back on the phone she started to list the details listed on the light bulb box and then after 1 more question for her to elaborate on one of the details, she said "well I do 't know about all that" and pretty much shut down the conversation. Wow! Great customer service (sarcasm) Lamps Plus. Just lost a customer. read more

We went to Lamps Plus in San Ramon for lighting for the front of our house. Mary was professional and very helpful with choosing lamps that were the correct size and style for our house. She gave us ideas for wiring and we are very happy with the lamps she suggested! read more

We came into the store and were immediately welcomed by Jodi. She is so attentive and helpful, Lamps Plus is lucky to have an employee like her! Jodi was very helpful with helping me order new crystals for my chandelier and was overall just really nice to talk to. Employees like her with that kind of customer service is rare now a days, so thank you again, Jodi! read more

We moved and were looking for new lights. The store employees were very helpful and approachable especially Mary. She helped us find what we were looking for and recommend you ask for her assistance. read more

Lamps plus has great selection and real good customer service. Mary was able to help find what we were looking for and did a great job.

I bought new home in San Ramon and we want to know how to start buying lighting for our home. A friend said to go to lamps plus and ask for Mary. She really was very knowledgeable helped us with size of light and fan that we need. She looks like she was one of management all other sales person was asking her for help she was very Calm answering them and helping us. We got what we want and we are going back to see her. Thanks Mary. read more

I love the lamp plus in Dublin and I love the customer service there,all the workers are nice ,specially Jodi gold helped me a lot I'm very thankful. Thank you Jodi gold. read more

I bought a standing lamp with two adjustable reading lamps from here. After only a few months it started to have problem. It automatically turns off after you turn it on only a few seconds. Called store...no help because we did not buy their warranty. The service is very bad here. Actually there is no service here. I would not go to this store to buy anything again. read more

Where should I start....They're rude, unprofessional and just plain clueless! I went here last month looking for a replacement bulb that the hardware stores were out of. The nice guy at OSH suggested I go here and that they were open late. I rushed over....around 7:45pm. There was 1 customer at the counter and she was being helped so I stood behind her and waited.....and waited.....and waited. 15 minutes pass and sales reps are wandering past me. I figured they must be very busy. A line forms behind me and a few minutes later a gentlemen whose name I cannot remember now, decides to come help out. However he has no concept of how a line works and starts helping people from the end of the line. I was stunned and attempted to let him know there were others waiting before the people at the end of the line. Sadly the people at the end of the line did not admit there were people that should have been assisted prior to them. I finally get assistance, I show him my burned out bulb and he happily runs into the back room and comes back to tell me he thinks he found a match...."Yes, this one is pretty close...it should fit" So, I have him take it out of the box so we can look side by side. It's not even close. He asks if I would like to just buy it and try it. WTH!!! Who has extra time to buy things and test them and go back and forth. It's a lightbulb and this is a specialty store. He should know better. Horrible service and so unprofessional! read more

Forget about ordering online or shopping at big box stores for any of your lighting needs ... head straight to Dublin and ask for Jodi Held, lighting consultant!! She knows her stuff and offered me the BEST EVER customer service. I am glad to give her a shout out on Yelp. Yes, she is that good!! Love the store, too! -count me in as a big "fan" (as in ceiling) read more

Ask for Jodi! She's concise, professional, friendly, and incredibly thorough. We are picky consumers too. We bought lighting for 4 rooms on Black Friday weekend. Not only did she help us find what was in stock, she also consulted us on how to order from Lamps Plus online. Then, she made sure our store pickups and deliveries met expectations. We really enjoyed working with Jodi. read more

Lamps Plus in Dublin is our go to store for lamps and fans. We've purchased numerous lamps and fans from them over the years. Why? Great service and selection. When my wife and I need a fan or any kind of lamp we go to Lamps Plus in Dublin. they have a wide variety of fans and lamps to chose from. Lamps Plus has quality products at very good price points. We are very pleased with the selection and service we receive from Lamps Plus. read more

Thank you so much Mike Goodrick for your excellent service at your store. He has helped me with a few purchases at this store, and has gone out of his way to be helpful and efficient! read more

Went to Lamps Plus to look at Ceiling Fans, Juan, the manager was very knowledgeable and helpful on ceiling fans. However when we went back to order the salesperson helping us said the fan Juan recommended is not out yet, Looked at other fans and ordered 5 fans, 3 were over $500 each so not low end fans. Was told they would be in 7-10 days. Two weeks later called and asked status, was told some of the fans have arrived. When I went to pick up the ones that have arrived, I asked the status of the others, was told "we can't check status on Saturday, call us Monday". I called Monday and was told they would check and call me back, the only call back I got was, special order department hasn't returned my call yet". When I got home I called to check again and was told, we can't check status at night, you should have called during the day, DUH, guess what i tried to do. I put my order number in their website and it gave status as no such order. Tuesday I talked with Juan and he said my missing fans were in the store. I asked why their customer service sucked so much and all he did was say I am sorry but the district manager would contact me, of course that did not happen. The fans in question were shipped on March 14 per the shipping invoice and "arrived" March 25 per the store. What would I have liked, when I called Friday they should have checked the status, on Saturday when I asked they should have taken my name and number, checked the status Monday and called me, etc. I can get better service from Amazon and the big box stores. read more