They were not upfront with me about their "15 min and only one topic to discuss" business model…read morewhen I made my appointment. I ask for a pcp and they told me they did that. I expressed my frustration at the lack of transparency regarding this to Katie the NP I was scheduled with as I had taken time off work for the app and needed to discuss both migraines and tapering off trazodone. She lacked empathy and was very rude insisting I had to pick one to discuss. I walked out as that is not the quality of care I'm looking for and felt very misled!

This was the only ZoomCare location in town offering appointments. I arrived a few minutes late (I…read morewas on bike and got held up behind a train), and they cancelled my appointment even though the office was completely dead. ZoomCare is usually better than nothing, given the limited healthcare options in town, but turning scheduled patients away when your office is not even busy is an unacceptable policy for a "healthcare" facility in my opinion.

I've been a patient at this office for about 18 months, and it started a little rough, but has…read moreimproved there Greatly. First, they listened to constructive criticism and improved their processes and seen an influx of more capable and caring staff. My GP, Patricia Trublood has been the best care I've received while living in Eugene. She carefully studies my medical history, acts as a hub for all of my specialists, listens intently, stays on top of my case and celebrates my wins. Her dedicated assistant Elena extends the same level of care. Same goes for Griffith, their Nutritional expert.

Update: After sharing my feedback via link to a survey One Peak texted me this morning, I was…read moreimmediately called by the clinic's Practice Supervisor, Martanique. She genuinely wanted to hear about my experience. She listened to me and validated my feelings and the reaction I had to the Trazadone Rx and then asked if I would be willing to meet with another Dr. that takes a more natural approach towards treatment. She was very professional and caring and an asset to this clinic. I was excited for my first appointment with one peak after hitting 40 and just feeling "off" in a number of ways from slowed metabolism, to irregular periods, and just overall changes that I wondered might possibly be due to hormone levels. Upon scheduling a telehealth appointment, I received the standard-issue new patient packet to complete with all of my personal information and history. The packet also asked me to list my preferred pharmacy and reason for my visit. The appointment finally came around and initially it was an office staff member who logged on to check me in. She asked me number of questions that had already been answered in my new-patient packet, including my preferred pharmacy, but I thought, NBD, she's not the Dr. and may not have access to that information. Finally, the provider, Lauren Sadowski, logged onto the call and again asked me a number of questions about myself that were already included in the new-patient packet as well as the preferred pharmacy question **again. Next she asked me the reason for my visit so I shared with her my concerns and that I was interested in getting my hormone levels checked in case that had something to do with my recent (ish) struggle with weight gain. From there she asked me how much sleep I was getting so I explained that I'm a light sleeper and that it's because I have a young daughter and sort of feel like I sleep with one eye open ever since she was born just in case anything happens in the middle of the night. She then asked if i'd ever taken any medications for sleeping and I shared that I had not taken anything stronger than benadryl and referred to the above reason: I have a young child and worried that if I was taking heavy sleep medications it could disable me from waking promptly or being able to drive in the event of an emergency, to which she replied that I didn't need to worry about that because if there ever was an emergency, my adrenalyn would kick in and I'd wake up. I thought,"hmm.. kind of a wing-it approach to sleep medications and their side-effects, but ok". She then told me she was prescribing me a drug to help me sleep (un-requested) called Trazadone. So, before the call ended I looked up the medication on my phone and was a little surprised to read that it was a popular antidepressant that boosts serotonin levels. I was almost scratching my head on the zoom call because never had she asked, or had I shared that I was feeling depressed or that my mental health was poor. And was a little weirded out that she was so quick to prescribe me something that, by definition, would alter my serotonin levels whether or not drowsiness was one of the popular side-effects. Then she scheduled me for four more appointments with no real answers on what could be wrong with me other than her epiphany that i was obviously tired. So, we ended our call and I was handed off to another scheduler for the next wave of appts when I was, again, asked (4th time now) what my preferred pharmacy was. Not that it mattered because they ended up sending the Rx to the wrong place anyway. I let the incorrect pharmacy know that I would not be filling the Rx and just this morning called to cancel all the follow-up apts that were made for me. I had high hopes but what this visit was missing was the appearance that anyone cared or had any interest in paying attention to details when moving me through their systems. I logged in to talk about one thing and was prescribed a medication that treats something TOTALLY different. I then dug a little deeper and realized that while these positions are filled with Physician Assistants who are legally able to prescribe drugs, that doesn't mean that they have as much experience or educational training to diagnose and prescribe as a Dr. does which is a little scary once I started thinking and wondering about all the other drugs they have started patients on that they don't need. Anyway, that's just my two cents. Overall opinion is that these employees are lacking attention to detail, personalized patient interactions and care and overall experience.

Nurse for Dr. Serena? I think her name was . iv only had her once. Anyway the nurse was extremely…read morerude, short inattentive and impatient. I love my Dr merts.

I love this office! I'm so glad I did some research and found Dr Amy McCarthy. She is the best…read moredoctor I've ever had. She honestly cares and has great bedside manor. Her nurse, Sheryl, is great too. All the office staff are always friendly and helpful. I never feel like just another patient when I visit. I want to get pregnant again just to see these wonderful people again. :)

I saw this Dr. about 15 years ago, give or take, when he was @ Oak St. Medical., Eugene. In the…read moreseveral visits I had with him for my Fibromyalgia, he never ever once listened to my lungs or heart (& I have COPD). He sat in the opposite corner of the room, What? This was so uncomfortable! Well, the practice itself, Oak St. Medical, + all their affiliates, says it all. No, I'd run the other way as a new patient. I did!

Doctor Andrew Gilchrist has been my primary care provider for about a year now, and I have never…read morebeen more satisfied. Dr. Gilchrist has a profoundly sane approach to patient care including empathy, humor and access. I am able to reach my doctor any time, and receive a response almost immediately. He is available via text always and is also quite easy to schedule with. I have never (never!) had to wait to see him. Beyond being very knowledgeable, easy to talk with and amazingly kind, Dr. Gilchrist also provides a level of care that is incredible. He has dropped off prescriptions for me, been proactive with insurance issues and worked diligently to find me other providers, such as physical therapy, who are equally good. Concierge care may require new thinking at first. Paying a subscription rate on top of insurance can seem prohibitive, but when given the level of care and contact, it's actually quite a bargain. Dr. Gilchrist has seen me several times a month, as well as offered referrals, text consults and encouragement, all within my monthly cost. No copay, no additional fees, and of course all services that he refers too work with insurance as usual. It's an easy win- and genuinely adds to my health and well being to be part of his concierge practice. I would encourage anyone to get in and see Dr. Gilchrist! He's the absolute best!

Med pusher on my first virtual appointment. No conversation at all. "You should clean up your…read morediet" before even asking me about my diet.

Looking for great doctor? You found him. Now make an appointment…read more The staff is great too. They will bend over backward to get and keep you in good shape.

I can't describe here how much I appreciate this doctor and everything she brings to the table…read more Even though I have insurance. I still pay a monthly membership fee to her because I'm able to go to her with anything that comes up by email with some photos or description and she helps me. Best of all, she's always right!

The office staff is helpful and prompt. I have several issues being looked at all at once. My first…read moreappointment with Dr Rizvi was difficult, but could be attributed to pain. Just had a follow up and I appreciated the fact that she acknowledges the emotional frustration and not getting answers right away. I like that she's willing to explore the culprit of my symptoms.

I would give ZERO stars, if possible. Dr. Jane Neary was my doctor at McKenzie Family Practice for…read morea couple of years, and she is the absolute WORST! I've seen some bad doctors throughout my life, but I have yet to meet anyone who has the level of disrespect, apathy, incompetence, and laziness as Neary does. She should not be allowed to even "practice" medicine. She misdiagnosed me at least twice (can't even properly identify rosacea). If she couldn't find what was causing a health issue, she wouldn't look into it any further. She would just shrug her shoulders. She clearly does no research, doesn't keep up on current medicine, and doesn't ask her colleagues for their professional medical opinion. Basically, she wants you out of her office as soon as possible. The last straw for me was when I made an appointment with her, asking for help because I had lost a lot of weight due to a very stressful, traumatic life experience. I basically wanted to get some labs done to ensure that my health was still in relatively good condition, find a healthy way to gain the weight back, and I also explained to her what I had been going through. She immediately tried pushing anti-depressants on me... Just a band-aid to the issue (for which I was seeing a psychologist to work through). I have tried 4 different anti-depressants in the past, only to find that they made everything worse, including my health. I respectfully relayed this information to Neary, and she was instantly angry that I didn't want to take the anti-depressants. I told her how sick they made me, and she said in a very cold, unprofessional, and disrespectful manner, "Well you look sick already!". After that appointment, I was rightfully upset by what had happened. My doctor was supposed to be my advocate, not a mean jerk. I am better at writing what's on my mind than speaking it, so I wanted to calmly collect my thoughts and politely relay them to her. I let her know that I felt disrespected during the appointment and that I need to be able to openly communicate with my physician in a respectful, safe, and compassionate environment. After that, she immediately dismissed me from her practice without any advance notice. She knew I was in the middle of seeking treatment, but rather than apologize for her incredibly unprofessional behavior or make the situation right, she left me out on my own with no primary care physician. She also made a point to accuse me of having an eating disorder when she knew damn well that I do not and never have had one... Especially since part of the reason I made the appointment in the first place was to ask about a going to nutritionist so that I could put weight back on in a healthy way. I've never been so insulted by a so-called "medical professional". Stay far, far away from Neary. She is an absolutely awful person and negligent "doctor".

Dr Neary is a compassionate physician who encourages patients' communication and engenders trust…read more She's calm in demeanor, which makes a huge difference to a patient who's upset and/or frightened. When there's a true crisis, Dr Neary goes far out of her way to assist a patient, spending a great deal of her time in relieving the patient's mental anguish as well as the physical symptoms. Her assistant, Leah, is a knowledgeable, personable gem of a human being, too.

False advertising! They offed free testosterone testing but did full lab work and now they are…read morecharging me 500. Then when I called to talk to someone they said a manager would call but they didn't. Now I am fighting collections. Stay away from them they don't care about you only money.

Excellent care for men. The office staff is professional and friendly. I'm pleased I did my…read morehomework and found OMC for my TRT.

I have been seeing Dr. Phillips and the Neuro Spine group since early 2012 for my back issues. In…read moremy opinion Dr. Phillips is an incredible doctor, first class, and has incredible bedside manner. Dr. Phillips is passionate about his work, and it shows. He treated me like family and heard my cry for help. Without hesitation he outlined a plan of action to address my pain and correct the injury. He is the best doctor I know of and he has earned my trust. Thanks to Dr. Phillips and the Neuro Spine, I am pain free and enjoying life! Tommy Skipper

I had a wonderful experience with Dr. Greg Phillips. He was great at explaining the procedure,…read moreaddressing my concerns and answering my questions. It all made me feel very comfortable before the procedure. After the procedure, I was back to normal activities right away and the follow up from Dr. Phillips office was awesome. I would highly recommend Dr. Phillips for all your pain management needs.