My care was exemplary for more than 10 years, however I have now moved my dental work to Oakmont…read moreFamily Dental due to a disturbing burst of anger which I encountered from Dr. Furgason after his office billed me twice for the same service & I questioned him. He flew into a rage & demanded that I leave his office when I questioned the double billing. His entire staff & all patients in his waiting room witnessed his horrible behavior.

This dental office is so amazing...! They have such integrity and are very transparent with what is…read morecovered, what isn't and what I will be paying. I love that..! Moving from Southern California to Eugene it took us awhile to find this dental office. But it was so worth the research for the best dental practice of Eugene as I truly feel that they are. Every single person here from the front office, the hygienist, to the doctors are all extremely welcoming and kind. Now the whole family goes here and they all love it as well. I highly recommend them especially if you have anxiety with going to the dentist. They are so gentle that I almost fell asleep.

I was referred to this practice after I had surgery to place the locators so that my dentures would…read moreslip right in. And I didn't know that they would be slipping and sliding out while I was eating. After numerous trips to have them adjusted I gave up and went to someone else. He is taking his time and he said that my previous dentures had been done very poorly.DUH ! Another $5,500 but I won't be removing my teeth from my sandwich anymore. I'm being blamed for their errors, like I want to pay for this again ?

I had a new patient exam at Oakmont Family Dental with Dr. Jillian Rose. Elise took me back to get…read morexrays. She made me feel so welcome and comfortable, she provided me with a warm neck wrap and a cozy blanket for my time in the chair. She was talkative, kind and explained everything that was happening. It felt good to be seen and heard while in the chair. Dr. Jill was just as kind and helpful. I never once felt out of place in the office and they didn't make me feel like a dummy with bad oral hygiene. I have scheduled further care and cleanings with Oakmont Family Dental. I highly recommend this office, especially if you might be a little nervous in the chair. They take it one step further then anywhere I have been in the past.

Great care, excellent service and very professional and competent staff! I would highly recommend…read moreDr. Matlock and staff! Teeth cleaning with Kayla is excellent and, as always, Dr. Matlock's assessment and advice is thorough, reasonable and cost effective. Any work performed by Dr. Matlock has been pain free and quality.

I had my teeth cleaned yesterday for the first time since covid. I have avoided coming to any…read moredentist because of a low pain threshold and severe anxiety. Reviews on Yelp described the staff here as kind, careful and professional and I completely agree. I have several upcoming appointments scheduled and am confident of receiving similar treatment. So glad to have found this dental office!

Yes! Best dentist I've ever been too. Lovely staff all around. I've been a satisfied patient…read morehere for 8 years.

I have been going here for cleanings for around two years and have been very happy. They offer…read moresedation dentistry (ie laughing gas) for cleanings which is a must for me. Their dental staff holds the perspective that unless something demands attention, it isn't their job to mess with it, which is something I appreciate in a medical facility. They do offer cosmetic treatments as well. Cleaning w/ gas set me back about $400.

Upsells just like a cheap oil change place. Go to him if you want to be pressured to spend a lot of…read moreextra money for unnecessary procedures.

Recently needed a crown replacement and since it has been a long time since I have needed more then…read morea cleaning or small filling I was expecting to be sore and to take a while however it was not a long visit and I experienced no pain or discomfort at all. It was so easy and the crown itself is smooth and perfectly aligned. My regular cleaning are also great. They get you in as soon as you walk in and very friendly. One time they offered a paraffin hand dip and wished they still did that during a cleaning but still five stars.

I liked the hygienist and dentists, but I ultimately left because the office staff was incompetent…read more They incorrectly billed my insurance more than once and would often bill me for work I had already paid for upon completion. At one point, a newly hired office employee called me and asked if I still worked for [name of company] and it literally only shared a first letter with my company, even though I had given the office staff a copy of my insurance card with the company name on it. This employee told me this wasn't an uncommon error and that she had been hired in the wake of multiple firings from previous staff who made a lot of mistakes. I decided to go to another local dentist that can actually figure out how to bill insurance and not hire people so easily confused. Again, the actual dentists and hygienists are fine... and hopefully the front office staff is much better than it was circa 2015-ish.

Unfortunately many of the staff are completely incompetent and extremely rude. When making an…read moreemergency appointment due to pain and then what they do to consult makes ZERO sense. Also, they completely Violated HIPAA in regards to sharing information with someone other than the patient after specifically noting in office to not share information with anyone other than the patient. I 100% should have read the reviews prior to making an appointment and would advise everyone to do the same. That all being said the gal on the phone and several in the office were extremely polite, kind, caring etc. It just takes 1 bad seed...

Wow! What an amazing experience I had with Brandi and Dr. Baarstad yesterday. I needed a repair of…read morea crown and from beginning to end I felt supported and relaxed. Dr. Baarstad took extra time to educate me on ways to change my bite (what probably caused the crown to fail). I highly recommend this office for both general and cosmetic dentistry!

To be honest, I've had some great experiences here and some confusing ones. I spent about a year…read moreand a half going here, and my experiences were generally inconsistent as far as quality of care and friendliness of the staff. There are some very nice and helpful people who work here, but I have also had confusing interactions (i.e. when they switched locations and the woman on the phone made me feel stupid for not knowing they changed offices and proceeded to fact check me with someone else in the office; even if I was wrong, this was poor customer service and generally lacked in basic etiquette). I was also quoted at the wrong price several times and was not informed that the type of filling material they use was not covered by my insurance, which turned out to be an expensive surprise. Again, there are some great people who work here, but the lack of consistency in care is just not worth it to me.

Woke up at 3am with a tooth pain issue and requested an appointment to assess the issue. 12:10PM…read morethat same day I was in the chair being examined. The examination determined that tooth was cracked in two directions and the nerve was dead. Rather than recommending a root canal with a limited chance of success, they accepted my decision to have the tooth extracted. My extraction was a little more than a week in the future. If I'm careful about my chewing and meal selection that shouldn't be an issue as the crack occurred years prior. The whole experience was far superior to my prior service provider.

My wife and I have been going to PNW for years, and my father before us, under its previous…read moreownership (though virtually all the same staff remain). PNW has been totally excellent throughout. I couldn't imagine better dentistry. Up-to-date expertise, friendly, and above all, caring.