I had a great experience with Dr. Houston and his staff. I got a cleaning, a crown, and a filling…read more The hygienist was great. Very thorough. The dental assistant who assisted Dr. Houston during the crown and filling was so personable and made me feel relaxed and comfortable. She even brought me a blanket to cover myself with because I was cold. Dr. Houston is very professional, highly educated and yet is warm and easy to talk to. He used 3D imaging for my crown, and man, it is a perfect fit! His office is clean and modern. I would highly recommend Dr. Houston to anyone looking for a dentist. I am so glad I found his office.

Zero stars if possible. Smiles By Houston is cosmetic dentistry in marketing only…read more I was a patient for several years with positive experiences until I needed front crowns replaced in 2025. Given their "cosmetic dentistry" branding, I expected artistic skill and patient-centered care. What I received fell drastically short, resulting in poor aesthetic outcome, misleading chart records, and unprofessionalism. Dr. Houston referred me to their lab, Creative Dental Designs, where my preferences for shape and shade were dismissed at both appointments--first on September 4, 2025, then on September 24, 2025. I specifically needed gumline color matching to address erosion-related discoloration. On the final visit, the lab technician Denise casually informed me that while making my crowns, she had dropped one on the floor where her dog tried to swallow it, that she put her fingers in the dog's mouth to retrieve it, then continued the work. She said it like it was funny, relieved she'd saved the crown. I was expected to accept a crown that had been in a dog's mouth as perfectly fine. When I called Dr. Houston's office on September 29, 2025 to express concerns about the lab's indifference and hygiene standards, they defended the lab. They acknowledged temporaries could last 2-3 months, yet kept emphasizing risks pressuring me to proceed despite my reservations. My only alternative, they said, was paying more for their other lab to redo the crowns--which they admitted would "not look as good." At placement, they waited to show me the crowns until mid-procedure when I was reclined under harsh light with temporaries already removed. Dr. Houston and assistant Alicia insisted they "looked incredible" and "matched perfectly at the gum-line." They do not. The crowns are noticeably brighter than my neighboring teeth, lack color matching at the gum-line, and feature a strange solid grey area at the bottom--clearly visible in the attached photos. When I raised concerns post-procedure, office manager Monique told me "it is on you" because I accepted the crowns. No apology, no accountability. Most seriously, when I reviewed my chart notes, I found statements attributed to me that I never made and my complaints were omitted. This is beyond poor customer service. I've since reported the lab to the FDA and the dentist to the Oregon Attorney General. This dismissive attitude wasn't new. Our health is connected to dental health, yet staff at Smiles by Houston would change the subject when I brought this up; their answer was "use fluoride". Anyone who values integrity over charm will be disappointed. The office looks nice, they smile a lot, but it is surface-level.   There was one exception: Bridgette the hygienist, who was genuinely caring and wise. I witnessed staff casually dismiss her when she spoke honestly about non-superficial matters, which suggests they tolerate the truth only when it suits them. The high staff turnover (dismissed by Monique as "people come and go") makes sense now. When you have to fact-check your dentist's chart notes, you aren't receiving healthcare anymore--you're being managed to protect their liability. I will have to pay to have these crowns redone by a dentist who actually has artistic skill. Multiple other dentists agreed the crowns were technically acceptable but cosmetically disappointing. Save yourself the time, money, and violation of trust. Find a dentist who values your health as much as your payment. They exist--this is not one of them.

My care was exemplary for more than 10 years, however I have now moved my dental work to Oakmont…read moreFamily Dental due to a disturbing burst of anger which I encountered from Dr. Furgason after his office billed me twice for the same service & I questioned him. He flew into a rage & demanded that I leave his office when I questioned the double billing. His entire staff & all patients in his waiting room witnessed his horrible behavior.

I've now been to fergason for 2 wisdom tooth extractions. I can't really compare him to many…read moredentists.... as I've only ever seen 2. But what I think everyone wants is good dental care and minimal pain. Would be nice if it were cheap, too. But that doesn't seem to be the world we live in. I've received awesome care during my extractions/filling/cleanings. Today has me in some pretty good pain (pulled a really stubborn upper wisdom today), but that's to be expected, I think, when you've pulled a tooth and a chunk of bone comes with it. All things considered though.... I feel great and the staff/dr were all outstanding, as usual.

Kind, compassionate & thorough…read more Dr Megan & assistant Ellie & hygenist Lauren are all excellent.

I genuinely cannot say enough good things about Dr. Jill…read more I had a dental emergency late at night after an accident knocked one of my front teeth significantly out of place. I was scared, in pain, and had absolutely no idea what to do. I left a message through their emergency line, and Dr. Jill personally returned my call within minutes. She immediately jumped into action and went incredibly far above and beyond for me. She calmly walked me through what to do step by step (over the phone), stayed with me while I got my tooth back into position, checked in repeatedly about my pain and bleeding, reviewed my medications with me, answered every question I had, explained exactly what symptoms would mean I needed to go to the ER, and made sure I understood what follow-up care I would need. What struck me most was how incredibly kind she was. I was panicked when this happened, and she never once made me feel rushed, embarrassed, dramatic, or like I was inconveniencing her. She was patient, reassuring, knowledgeable, and genuinely cared about making sure I was okay. By the end of the call, my tooth was back where it belonged, my pain had significantly improved, and I had gone from being terrified to feeling like I understood what had happened and what I needed to do next. What makes this even more meaningful to me is that I wasn't even an established patient of Dr. Jill's or the dental office's. It was late at night, she had never met me, and she simply heard that someone was frightened and needed help and did everything she could to help me. That kind of humanity is rare, and I will not forget it. If this is how she treats someone she had never even met before, I can only imagine how well she takes care of her patients. Thank you, Dr. Jill. Truly. You were an absolute angel to me tonight.

Great care, excellent service and very professional and competent staff! I would highly recommend…read moreDr. Matlock and staff! Teeth cleaning with Kayla is excellent and, as always, Dr. Matlock's assessment and advice is thorough, reasonable and cost effective. Any work performed by Dr. Matlock has been pain free and quality.

I had my teeth cleaned yesterday for the first time since covid. I have avoided coming to any…read moredentist because of a low pain threshold and severe anxiety. Reviews on Yelp described the staff here as kind, careful and professional and I completely agree. I have several upcoming appointments scheduled and am confident of receiving similar treatment. So glad to have found this dental office!

Yes! Best dentist I've ever been too. Lovely staff all around. I've been a satisfied patient…read morehere for 8 years.

I have been going here for cleanings for around two years and have been very happy. They offer…read moresedation dentistry (ie laughing gas) for cleanings which is a must for me. Their dental staff holds the perspective that unless something demands attention, it isn't their job to mess with it, which is something I appreciate in a medical facility. They do offer cosmetic treatments as well. Cleaning w/ gas set me back about $400.

Upsells just like a cheap oil change place. Go to him if you want to be pressured to spend a lot of…read moreextra money for unnecessary procedures.

Recently needed a crown replacement and since it has been a long time since I have needed more then…read morea cleaning or small filling I was expecting to be sore and to take a while however it was not a long visit and I experienced no pain or discomfort at all. It was so easy and the crown itself is smooth and perfectly aligned. My regular cleaning are also great. They get you in as soon as you walk in and very friendly. One time they offered a paraffin hand dip and wished they still did that during a cleaning but still five stars.

I liked the hygienist and dentists, but I ultimately left because the office staff was incompetent…read more They incorrectly billed my insurance more than once and would often bill me for work I had already paid for upon completion. At one point, a newly hired office employee called me and asked if I still worked for [name of company] and it literally only shared a first letter with my company, even though I had given the office staff a copy of my insurance card with the company name on it. This employee told me this wasn't an uncommon error and that she had been hired in the wake of multiple firings from previous staff who made a lot of mistakes. I decided to go to another local dentist that can actually figure out how to bill insurance and not hire people so easily confused. Again, the actual dentists and hygienists are fine... and hopefully the front office staff is much better than it was circa 2015-ish.

Worse care I have ever gotten for any medical/dental care. I am an RN so I know what expectations…read moreshould be. I was called Friday before the consult on Monday and told I had a $50 copay and I could pay it over the phone. I found out from my insurance company I have no copay for consults. I get to the appointment and am told that I am required to have a specific x-ray, that cost $400 that insurance doesn't pay for, before they will see me. My dentist told me he could have done it for free and sent it to them if they had requested it. I saw Dr. Thomas Mirchel, the oral surgeon. He was the rudest provider I have ever seen both personally and professionally. He came in and told me that he didn't know why my dentist had sent me to him. That I should just get my tooth pulled and add to my partial. I ended up having to have another consult. I went to Oregon Oral Surgery, Eugene OR. That oral surgeon gave me three different options for my tooth and treated me with kindness and respect. Aspen Dental is all about the money and forget patient care. It's like a dealership's auto repair who up cares you all the time.

Wow! What an amazing experience I had with Brandi and Dr. Baarstad yesterday. I needed a repair of…read morea crown and from beginning to end I felt supported and relaxed. Dr. Baarstad took extra time to educate me on ways to change my bite (what probably caused the crown to fail). I highly recommend this office for both general and cosmetic dentistry!

To be honest, I've had some great experiences here and some confusing ones. I spent about a year…read moreand a half going here, and my experiences were generally inconsistent as far as quality of care and friendliness of the staff. There are some very nice and helpful people who work here, but I have also had confusing interactions (i.e. when they switched locations and the woman on the phone made me feel stupid for not knowing they changed offices and proceeded to fact check me with someone else in the office; even if I was wrong, this was poor customer service and generally lacked in basic etiquette). I was also quoted at the wrong price several times and was not informed that the type of filling material they use was not covered by my insurance, which turned out to be an expensive surprise. Again, there are some great people who work here, but the lack of consistency in care is just not worth it to me.

Woke up at 3am with a tooth pain issue and requested an appointment to assess the issue. 12:10PM…read morethat same day I was in the chair being examined. The examination determined that tooth was cracked in two directions and the nerve was dead. Rather than recommending a root canal with a limited chance of success, they accepted my decision to have the tooth extracted. My extraction was a little more than a week in the future. If I'm careful about my chewing and meal selection that shouldn't be an issue as the crack occurred years prior. The whole experience was far superior to my prior service provider.

My wife and I have been going to PNW for years, and my father before us, under its previous…read moreownership (though virtually all the same staff remain). PNW has been totally excellent throughout. I couldn't imagine better dentistry. Up-to-date expertise, friendly, and above all, caring.

We love Dr. Ward and his team! They are endlessly patient and kind with our son, and it has been…read moreincredible to see the progression in my son's mouth. Palate expansion and braces have helped reduce mouth breathing and oral sensitivity, and correct misalignment. My son initially had a severe gag reflex, and they were compassionate and creative in their responsiveness and ability to find ways to continue providing care. Every step of the experience there has been positive! The front desk staff is warm, welcoming, and so accommodating, and the waiting room is comfortable and has toys and books to entertain my other kids. The assistants are friendly, knowledgeable, and somehow create a pleasant and relaxed atmosphere even when every chair in the office is filled and i know they've been booked solid all day, we're running late, my 4 year old is dysregulated, and my 10 year old is gagging and throwing up on them. That last part only happened once and then they skillfully pivoted and have provided alternate options for impressions, etc., since then. Dr. Ward takes the time to listen not just to me, but to my son, and to work together on treatment planning. It is clear that he is a parent in the way that he is unphased by developmentally appropriate behavior that some adults find difficult - hyper kids, unresponsive shy kids, super sensitive kids, etc. He takes everything in stride and seems to really care that each patient is comfortable and has the best outcome. He's also been conservative in his approach, not over treating and waiting for necessary development to occur before each next step of treatment. My son has been really motivated to earn coins, and stayed committed to his oral hygiene as a result, despite tooth brushing having been a struggle for him previously. We are so grateful to all the providers and staff at Ward Family Orthodontics!

I brought my kids here for their orthodontic needs because I also came here when I was in high…read moreschool, so where between 2001 and 2003 and had such an incredible experience. They seemed to have only gotten better, their service is amazing, and value is top notch. They're also such an incredible friendly staff and it feels like a family type situation when you come in, not very clinic like. I highly recommend!