An appointment was made to fix a leaking brake fluid. The source of the leak was known and…read morecommunicated to the staff. When the vehicle arrived, staff asked "did you make an appointment for this?" Yes, yes we did. It is obvious the staff was not well experienced with the vehicle we brought in and instead of saying it was out of their wheelhouse, they attempted a repair. The issue was NOT repaired. The mechanic replaced a brake line that was not leaking, was not the source of the leak, and had already been replaced recently. When driving home, the brakes failed. When we contacted the shop to let them know the leak was not fixed and that we checked and it is the same exact location of the issue we dropped it off for we were told yes they did repair it. It obviously broke somewhere else and the would look at it again but would not comp us any of the previous WRONG repair or any work toward the new repair. I understand they took time to work on the vehicle, however they didn't repair the problem and then tried to tell us they did! From now on, I will take pictures of the problem before hand so I can prove it was not fixed. We have used this shop in the past with no issue, but this experience was SO bad we will never use them again.

They work on all my vehicles. Trustworthy and good work. There are so many scammers out there, its…read moregreat to find a mechanic you can trust.

Very..Very unprofessional..paid $510.00 for a tune-up..drove 15,000 miles..acted up..under…read morewarranty..took back..scanned again..couldn't tell me what was wrong except that it mis fired..engine..right?.. ask me about my job I'll give a definitive answer..but no..wanted overnight to scan again in morning..ok..inconvenience right?..only car i have..they could care less..just want more money ..that's the name of this game..customer always right?..not anymore..told me I needed work done that I didn't need..about another $300.00..nice try anyway..I was born..but it was yesterday ..public relations..forget it..a yelling own..absolutely..if it wasn't for customers he wouldn't have any money..i will GLADLY go somewhere else..not getting any more of my money..by the way..quit emailing me..

Good service with no pressure. Fair pricing.Staff was friendly and showed a concern for keeping my…read morevehicle service up to date.

A great experience again today at 4 Star! Russell and his team always provide excellent service at…read morefair prices in absolutely the cleanest repair shop I have ever seen -- and an atmosphere so respectful, I would not hesitate to take my grandkids along. My car is 16 years old, so it's needed a lot of help. They never try to sell unneeded repairs. If a part is replaced, they always show it to me and explain the problem in detail. They've even provided small fixes at no charge! I've recommended 4 Star to many friends, who are now loyal customers. Trust. Reliability. Confidence. That's why I won't take my car anywhere else.

Four Star Auto Service is staffed with wonderful helpful people. They had a great relationship with…read moremy father and have been so generous with us since our father's death. I highly recommend this fine establishment!

1700 for ac and a air flow sensor is wicked work guys come on now what's really going onread more

Lisa and Josh went above and beyond. Everything I requested was done in a timely manner, at a fair…read moreprice with no attempt to upsell. It's the only shop I'll use. Spectacular job!

This shop did work on my car the part failed in 1700 miles . The younger man who is taking the…read morebusiness over is rude and does shoddy work. They replaced an outer tie rod on my car which failed in 1700 miles and when i called them to work out a plan his answer was "i doubt that" A 3rd party Mechanic looked at my car and told me to take it back to get my money back. When confronted with bad work their response is not to make it right but try to find a way to make it your fault. I spent $3000 here and there are issues with every part of the repair. The transmission work they did is also failing. If you have an issue with their shoddy work their solution is to hang up on you b/c business is good. As long as this man can run off the reputation built by those no longer doing the work he will take your money and leave you out to dry.

If I could give negative stars I would. Mechanic is very rude and disrespectful to their customers…read more They deliberately ignored customer phone calls in front of me. Saying "I don't want to talk to them". They were incredibly rude to me when I asked for an estimate as to when my car would be fixed. Saying "they'd get to it when they get to it."

If I could give 0 stars, I would…read more DON'T DEAL WITH THIS DEALERSHIP unless you want to waste your time and money. Not quite sure how this scammy, shady dealership has a 4.5-star rating when all they do is scam people. They sold my dad a lemon (a Ford F-150) for $18,000, and he has had NOTHING but issues with this piece of junk. Not even four months of owning this garbage vehicle, and the transmission goes out. I have heard now from others that this dealership knowingly sells vehicles with mechanical problems and now my dad, a VETERAN who is also disabled and on fixed income, has to eat $18,000 and/or get a new transmission that could cost up to $7.5k. Awful business. Buyer beware. Seriously. Go anywhere but this useless place. (PS: They then had the audacity to respond to my Google review and LIE and say that they offered my dad to bring in his truck for a diagnostic test -- which they NEVER did. So not only are they scammers and shady, but they're also liars. Guess that tracks!)

Buyer beware, my husband bought a truck from Pallotta and he's paying over 18k for it and he's had…read morenothing but problems with it. I do not recommend buying from them. I noticed someone else mentioned that they knowing sell vehicles that have problems with them. Do not buy from these crooks.

Mazda of Wooster goes above and beyond! I bought my Mazda CX5 and I've been back for every checkup…read moreand issue! They were easy to do business to and they never stopped their care and consideration for me as a continued customer! How they treated me on walking in looking for a car never changed this entire time! They always know my name, they make you comfortable while you wait! And their wait times are so so quick! They offer free wifi and refreshments! They even push for local adoption of shelter pets! They do offers for low adoption costs and etc. throughout the year! In fact, they have a sweet furry mascot to make sure everyone is having a good time Their work is exceptional. I've spoken with their crew that services the cars and they are happy, time permitting, to answer any and all questions! They video your entire work order, so you can see everything that is done, no swindling here! They don't torc your bolts and round them out, they do a great job! They do a check over, as well, and give you a sheet to see anything from tire tread to brake inspection and more! This place is awesome! I won't go anywhere else! Their prices are competitive for the service they provide!

update: they lie about resolving the problems they cause. they scratched my car admitted it! they…read moreoffered to fix it. when i go to have it fixed they change their mind.

I made an appointment and left work early only to find out they would not honor the appointment…read more They said the number I called was the main scheduling number and I needed to call them direct. I reluctantly rescheduled and had 4 new tires installed. When I drove the vehicle, it had a horrible vibration. I brought it back for rebalancing, they rebalanced (no charge) and it still had a vibration. I then took it to another tire shop and they said all 4 tires were 2.25 to 3 ounces out of balance and they were able to get me back on the road vibration free. I do not recommend tire choice.

My car is now leaking coolent and overheating my car was perfectly fine before I went in there and…read morenow it's all messed up and not driveable not really sure what's going on.