"Caveat Emptor" Went to Fix-It with Fred for a needed oil change and the air conditioner was…read moreblowing warm air. Dropped the car off told them the problems and mentioned, when braking, the car pulled a little to the left. Later they called with a diagnostic fee which seemed a little high but wanted it fixed. Someone called back the next day told me they had changed the oil and recharged the air conditioning and found leaks at both Schrader valves which they replaced (part of the diagnostic fee I imagine) and I needed $2000 worth of brake work, (front pads and rotors, rear shoes and drums, front calipers, BG brake system service). My response was, "that is a third of what the car was worth, put it back together and the car will be picked up. A total of $2875.81 of work and parts were declined by me. " Just to be on the safe side, two weeks later the same vehicle was taken to another auto repair shop to have the brakes checked, their receipt says "Inspect brakes, approximately 50% -OK". The brakes are working fine. There is probably a large gap as to what is needed for vehicle repairs and what the manufacturers suggests and how much money you have.

Fix It With Fred is a phenomenal auto service business. 100% transparent, their prices are…read moreamazing, their attention to detail is second to none. I have taken my cars to Fred for over 20 years. I drove my 2006 Elantra to 304,000 miles, mainly because Fred maintained it for most of its life. My 2023 Elantra has 50k on it and was recently serviced by Fred. I had a fuel induction/injector cleaning service (I think that is what it is called lol) and the car is running as good as the day it was brand new. I highly recommend Fred and his crew. They are amazing and their prices are fantastic.

This shop did work on my car the part failed in 1700 miles . The younger man who is taking the…read morebusiness over is rude and does shoddy work. They replaced an outer tie rod on my car which failed in 1700 miles and when i called them to work out a plan his answer was "i doubt that" A 3rd party Mechanic looked at my car and told me to take it back to get my money back. When confronted with bad work their response is not to make it right but try to find a way to make it your fault. I spent $3000 here and there are issues with every part of the repair. The transmission work they did is also failing. If you have an issue with their shoddy work their solution is to hang up on you b/c business is good. As long as this man can run off the reputation built by those no longer doing the work he will take your money and leave you out to dry.

If I could give negative stars I would. Mechanic is very rude and disrespectful to their customers…read more They deliberately ignored customer phone calls in front of me. Saying "I don't want to talk to them". They were incredibly rude to me when I asked for an estimate as to when my car would be fixed. Saying "they'd get to it when they get to it."

Totally unimpressed. Sat there for THREE hours for them to change a time (that was "free" because…read moreit was under warranty), charged $300+ to put said tire on and "align" them. A week later, find out that the "alignment" they did was causing ALL tires to wear on the inside ("cupping"). Will never go back. Insanity. Never again.

We were traveling through on vacation. We had a slow leak on a truck tire. They got us in and it…read morewas leaking around the rim. Fixed it. Did not charge us!!! Thank you guys!!!

Terrible business.Very pricey.If you're looking for a business where you will have piece of mind…read moreabout the workmanship being done don't consider this place. It's seems they do a good job on preying on people who are not knowledgeable about getting repairs done on their vehicle.

Long review but very worth the read…read more Used there website to book an appointment for tires and a alignment. Email stated someone would be in contact with me in one business day to 25 hours. 2 days later no reply. I called the 3rd day and asked about my appointment I put in for an they had no answer as to why no one contacted me. No big deal I get it. My problem is with the next part of this story. I set an appointment over the phone, show up for appointment. They had the tires I requested in stock at a fair price. I asked for an alignment since I always get an alignment with any new set of tires. I get informed my truck is done and ready. Awesome, the guy rights up the work order an I pay the bill. The full bill for tires and the alignment. After which I get informed that they couldn't do the alignment an that I need ball joints and rear control arms. This would of been very important info to have before paying. Now they have to refund me my money for the alignment they could not be performed. I'm asked next if I would like a price quote for the repairs. At this point absolutely not. You can't inform me before finishing my vehicle that I need repairs an that you can't do the alignment? But you'll gladly charge me for it before reviewing your paper work. Needless to say I left livid. Once cooled off I walked around the truck at home to inspect the tires. Found all four my wheel covers destroyed, scratches, and cracks! You can see where they over tighten the outer wheel balancing nut into my rims and completely ruined all 4 of my rims. Unbelievable!!! I absolutely can not believe this place gets away with this kind of work. I've heard very high things about them. All of which is a lie. Stay far away from this place if you value your vehicle.

As a longtime Barberton firefighter, I know how important it is to have people you can trust when…read moreit comes to taking care of your vehicle. I've been coming to Big Mike's Automotive for years, and one of the biggest reasons I keep coming back is Amanda. Amanda is an outstanding Service Manager with incredible people skills. She's friendly, professional, honest, and always takes the time to explain what's going on without making you feel rushed or pressured. She genuinely cares about her customers and goes above and beyond to make sure you're taken care of. Great customer service is becoming harder to find these days, but Amanda delivers it every single time. She's a true asset to Big Mike's Automotive, and it's because of people like her that I wouldn't hesitate to recommend this shop to my family, friends, or fellow firefighters. Thanks again for always treating your customers right!

Everybody was very nice and considerate. They were very prompt arrive when they said they would…read more not leave until they totally they had to do. Bus was told Akron Peninsula Road down to Canton.

Good, honest service at a good price. Got brake pads done without any issues. I do wish they would…read morebe able to give an estimated time it will be done. It's more of a drop it off and we'll work you in and call you when it's ready.

Great customer service! Love this place have been taking my car here for 14 years if so. Ben is…read morealways fair and honest!

This man has been a great mechanic. Always able to fit us in when something goes wrong. Fast and…read morereliable and so friendly. I would recommend this business hands down. Price is very reasonable. The quality of his work is outstanding.

This place always looks out for me. I got my exhaust repaired there and saved a ton of money…read more Another shop wanted to replace my whole exhaust and Mike was ale to cut out the bad section and put in a piece of pipe that saved me a lot of money.

Still taking my car here two years later. I don't really understand the negative reviews I've seen…read morebecause I have never experienced any kind of unprofessionalism from this place. The employees have never sat in the office and gossiped about anything. The front desk girl is very nice and friendly and does talk to you but she is not gossiping. The quality of the services they provide and the prices can't be beat. Anytime I bring my car in for a specific issue they fix it. I've never been given the run around or felt like I was being taken advantage of as a female. A lot of mechanics take advantage of women and try to charge us more thinking we don't know any better but this place doesn't do that. I was taking my car to Vandevere and paying 100.00 for an oil change when Ken's charges me 45.00 for the same service. Also it takes them maybe half an hour versus three hours at the dealer. You can't please everyone but this place has way more positive reviews than negative and I definitely recommend taking your vehicle here.

I've been taking my cars here for years. Always an honest place, they never try to oversell a…read moreservice. I trust Ken and Shawn to always take care of me and my vehicles.