It was awful! Worst customer service I have ever received. Made an appointment with them well…read moreahead. Dropped car off and was told it would take one to one and half hours. Went back after two hours and all of my tires were removed and no one was working on my car. Told another twenty minutes and it took another 1 1/2 hours sitting in the waiting room. Then after buying four brand new tires, I was told I then owed for valve stems. They were not polite or sorry about their terrible scheduling. This is the Orrville store. I will never buy tires from them again.

I was at Flynn's yesterday getting some work done and I must say, or I should say I cannot say…read moreenough about these guys and how nice they are when they are just swampted with cousters! Good work and a nice word for everyone with a full waiting room. They still take a second and tell each customer they will be right with them. fantastic group of guys. I would never go anywhere else for tires or anything else!!!! Very good at their job and they love their customers and it shows!!! Thanks guys! You all are the very best as always!!!! Judy L Fiscus

We had a bungy cord puncture our tire. He was nice and fixed it that evening so I could make a…read moredoctor's appointment. the shop is two doors from our house it is convenient. Prices are comparable to other shops. We took our car back for an oil change, he called Ford to make sure he was using the right oil. Very service oriented

Roth Auto does a great job with domestic and import auto repairs, from simple to complex, the staff…read moregoes the extra mile to make sure that I am completely satisfied with the work that they perform. My last three visits were excellent with my three vehicles and I take my mother's Toyota there as well. The Roth's appreciate the fact that I want the most life out of my vehicle as possible and they help me reach those goals. Professional and efficient communication keeps the repair process moving with your choice of email, text messages, or phone calls. I have a high degree of trust in Roth's with their well lighted property and convenient parking and drop-off locations. Honesty and integrity are words frequently used by other repair facilities but Roth Auto delivers!

Both my vehicles were in need of great repair, and I was concerned a mechanic would take advantage…read moreof the opportunity and gouge me for thousands! Roth's was a breath of fresh air. Honestly, kind well priced business. I will never go anywhere else. Thanks Roth's

I purchased a wonderful car from Steve at Bob Snyder Auto Exchange. After searching for over a…read moremonth for the right car I finally found it. Steve was absolutely fantastic. I asked him to put the car on a lift before purchasing so I could see everything I wanted to see. He was very accommodating. I am 68 years old and have never had the pleasure of working with such a righteous person as Steve. I flew into Cleveland and made my way to the dealership. The car was better than advertised. I drove the car almost 500 miles home and it was so much fun and 2 weeks later the car is perfect. I took the car to a shop at home and they were amazed how nice everything is for a 16 year old car. Thank you Steve an may God Bless You.

I recently bought a used 94 Mustang Cobra from Steve at Bob Snyder Auto and I can say it was one of…read morethe best car buying experiences I have ever had. Steve was the consummate professional and his passion for vehicles shows through. I hope to do business with him again in the future and wholeheartedly endorse Bob Snyder Auto Exchange as one of the best dealerships in Ohio!

Professional, exceptional service from the gal who took my call to the Driver, Jon, who picked up…read moremy car all with a reasonable rate. I wouldn't hesitate to call again, if needed.

So thankful for this service. We drive a hybrid and if anything gets turned on it shuts down…read more It's an anti theft protection feature. My husband forgot to turn the lights off and we called TNT towing and they saved us

I went to drop off my Toyota Tundra for a door handle repair for the next day and Leach's had not…read moreordered the part. When they tried to find one, they could not. They are also not COVID 19 safe. I cancelled and won't be back.

Excellent service. Reasonably priced. They worked with my Toyota extended warranty and resolved…read morethree issues that Wooster Volkswagen, Toyota couldn't. Over two years, they fixed every problem I had the first time.

I bought my first and last car at this dealership in May. How I wish I had read these reviews…read moreprior to making the purchase. I spent hours waiting for the finance department to present the paper work I needed to sign. When they took me in the back room to sign I noticed that they were charging me almost $3,000 more than the salesman's quote. When I asked about it the finance guy got defensive and rude rather than taking ownership of the issue. I told him I was going to step out of the office and he had 10 minutes to get the salesman back in the room and resolve the issue or I was leaving. When I came back to the office the monthly interest rate was lowered and the loan amount was lowered reducing the payment by $100 per month. Against my better judgement I bought the car. I felt like I was put in a position that I had to act like a jerk to get the issue resolved. Three months later the engine seized up for my daughter, who bought the car, and we had to have it towed to a repair shop. They evaluated the car and said the engine was shot and needed rebuilt or replaced. I remembered talking to the sales guy at Serpentine who showed me the carfax Warranty Check when I test drove the car. He pointed out that the drive train warranty had 38 months or 18,000 miles remaining and that should give me some peace of mind. So I followed up with a Hyundai dealership and Hyundai corporate customer service who told me that warranty only applies to the original owner. However, it turns out there is a known problem with certain Hyundai engines and I might get some help from them. Let's hope. Needless to say, I don't trust this dealership.

I will not purchase another vehicle at any serpentini dealership. I will not list in detail my…read moreexperience with the personnel in the finance department although when asked for details why they are included an extended warranty that I did not request, I was met with hostility and very aggressive behavior. The woman threaten that the sale would need reapproval if the warranty was going to be removed. I signed everything and then had to cancel the next day and wait a month for a refund check. However, the warranty total was financed in the loan so I'm pretty much screwed with that. The Q on the emblem of the Equinox fell off within a week. I've had the car a month and it is completely out of alignment and I am waiting on them to schedule this this to be fixed this week (I have taken it to be serviced with a different dealership).