I'd like to start by saying that this entire experience has been extremely disappointing, to say…read morethe least. I've never felt the need to leave a review of this nature before, and I gave it considerable thought before deciding to share my experience.
I purchased a truck from this dealership approximately a month ago. Before finalizing the purchase, I specifically asked whether the truck's fuel and DEF tanks would be filled, and I was assured that they would be. With that understanding, I agreed to move forward with the purchase.
Unfortunately, after signing the paperwork and returning to the truck, I discovered that it had only 50 miles of range remaining. By this point, the dealership had closed, so they were unable to fill the tank. However, my salesperson, Mark Yacobucci, assured me that he would speak with his manager about providing a fuel card or, if necessary, cover the cost out of his own pocket. Considering I live over an hour away from the dealership, making a roughly three-hour round trip just to have the tank filled was not a reasonable solution.
For reference, this truck has a 48-gallon fuel tank, which I had to fill immediately after leaving the dealership at a cost of nearly $250.
A day or two later, I gathered the remaining paperwork the dealership had requested and sent it to Mark. In that message, I also thanked him in advance for following through on his promise regarding the fuel card.
Unfortunately, that message went unanswered for approximately three weeks.
The only communication I received during that time consisted of several emails requesting that I leave a positive review of my experience. I responded to those emails asking about the fuel card I had been promised, but once again received no response. I even called and left a voicemail, which also went unanswered.
While having to spend nearly $250 on fuel after being assured the tank would be filled is frustrating enough, what bothers me most is the complete lack of communication and follow-through afterward. I was patient, understanding, and gave the dealership multiple opportunities to address the situation. Instead, I was left feeling completely disregarded.
To add to this, during the purchasing process, I had already spent approximately two hours waiting for Mark while he assisted another customer. Rather than asking to work with another salesperson, I chose to be patient and wait for him. At the time, I didn't think much of it, but given everything that has happened since, it only adds to my disappointment with the overall experience.
Ultimately, this situation was never just about the cost of filling the truck. It was about a promise made during the purchase, the expectation that it would be honored, and the basic courtesy of responding to a customer when an issue arises.
I held off on writing this review because I genuinely wanted to give the dealership an opportunity to make things right. Unfortunately, after several weeks and multiple unanswered attempts to communicate, I feel I've been left with little choice but to share my experience.
I am extremely disappointed with how this entire situation has been handled. Based on my experience, I cannot recommend this dealership, and I do not see myself doing business with them again in the future.