Traveling from Illinois, on my second morning in Wooster my oil light was on in my car. I added oil…read moremyself, but the car was visibly leaking oil rapidly. I took it to Valvoline to see if oil was possibly leaking from filter or oil plug. Olivia was very helpful, told me oil was leaking from oil coolant line and that I shouldn't drive it. She just charged me for the filter but not the oil, and let me leave my car there overnight until I could figure out where I wanted AAA to tow it. Very friendly and helpful to an out of towner.

I come to this valvoline faithfully.. the employees are always soo nice, and knowledgeable. I often…read morestop in between oil changes to get air in my tires and top off my fluids.. they go above and beyond. And I truly appreciate it..

An appointment was made to fix a leaking brake fluid. The source of the leak was known and…read morecommunicated to the staff. When the vehicle arrived, staff asked "did you make an appointment for this?" Yes, yes we did. It is obvious the staff was not well experienced with the vehicle we brought in and instead of saying it was out of their wheelhouse, they attempted a repair. The issue was NOT repaired. The mechanic replaced a brake line that was not leaking, was not the source of the leak, and had already been replaced recently. When driving home, the brakes failed. When we contacted the shop to let them know the leak was not fixed and that we checked and it is the same exact location of the issue we dropped it off for we were told yes they did repair it. It obviously broke somewhere else and the would look at it again but would not comp us any of the previous WRONG repair or any work toward the new repair. I understand they took time to work on the vehicle, however they didn't repair the problem and then tried to tell us they did! From now on, I will take pictures of the problem before hand so I can prove it was not fixed. We have used this shop in the past with no issue, but this experience was SO bad we will never use them again.

They work on all my vehicles. Trustworthy and good work. There are so many scammers out there, its…read moregreat to find a mechanic you can trust.

1700 for ac and a air flow sensor is wicked work guys come on now what's really going onread more

Lisa and Josh went above and beyond. Everything I requested was done in a timely manner, at a fair…read moreprice with no attempt to upsell. It's the only shop I'll use. Spectacular job!

I should have driven away when they would not give me a price until I pulled into the bay…read more Before I got a price and agreed, they started draining the oil. I felt trapped! The price quoted seemed high, but I didn't feel like I had a choice My advice Go elsewhere!

Great service, speed and competitive prices. Will definitely be back. Very helpful on a difficult…read moreto change the oil.

I have purchased 2 trucks at this dealership. Both times…read morethe deal beat anything I could obtain in Columbus by thousands. Not to mention Richie the salesman was low pressure and worked with me to get the truck I wanted. I did not have any high pressure to purchase any extras either. In summary worth the drive.

Car threw a check engine light first day. After multiple…read moretrips to mechanics and a ton of youtube videos, best case scenario is I need a new head gasket. Dealer is ghosting me. Oh, so good thing I have that power train warranty. Buyer beware, stay away! Only 70 more payments left for this paper weight.

Very..Very unprofessional..paid $510.00 for a tune-up..drove 15,000 miles..acted up..under…read morewarranty..took back..scanned again..couldn't tell me what was wrong except that it mis fired..engine..right?.. ask me about my job I'll give a definitive answer..but no..wanted overnight to scan again in morning..ok..inconvenience right?..only car i have..they could care less..just want more money ..that's the name of this game..customer always right?..not anymore..told me I needed work done that I didn't need..about another $300.00..nice try anyway..I was born..but it was yesterday ..public relations..forget it..a yelling own..absolutely..if it wasn't for customers he wouldn't have any money..i will GLADLY go somewhere else..not getting any more of my money..by the way..quit emailing me..

Good service with no pressure. Fair pricing.Staff was friendly and showed a concern for keeping my…read morevehicle service up to date.

I was traveling through Ohio and needed to front tire for my 450 I called late afternoon and they…read moresaid come in the morning no appointment needed I got there about opening time 8:00am I walked up to McDonald's came back and they were done mounting balancing and had them installed and the price was very affordable I highly recommend this business Great service

From the owner: We have certified technician's able work on all your medium and large truck and trailer tires…read more Also, we offer Road Service, On The Farm Service, and MRT retreading. Our staff has many years experience and is able take care of all your tire needs.

I purchased a new Honda Passport 18 Inch Rugged Black Alloy Wheel…read more08W18-3BM-100B. They had the best price around and fast shipping in well protected box. Good communication too. Very pleased with my purchase!

We are disappointed with our recent experience with Germain Honda of College Hills and the handling…read moreof our 2017 Honda CR-V service concerns. In December 2025, our vehicle was serviced at this dealership, including replacement of all fuel injectors. Several months later, in July 2026, the vehicle developed significant performance issues and became disabled. The dealership diagnosed the vehicle with a head gasket failure. After reaching out regarding our concerns, it took approximately two weeks to receive an initial response from the dealership. Given the seriousness of the situation and the potential cost of the recommended repair, we expected more timely communication and a more thorough explanation of the diagnosis. We requested documentation supporting this diagnosis, including any available diagnostic test results, technician notes, inspection records, or other information showing how this conclusion was reached. We were advised that no additional records were available beyond the customer invoices/receipts. Our concern is not simply that a mechanical issue occurred, as we understand vehicle failures can happen. Our concern is the lack of supporting documentation and explanation provided for a major engine diagnosis, especially given that the dealership had performed significant engine-related work only months earlier. We believe customers deserve transparency and clear communication when faced with a costly repair decision. We would have appreciated a more thorough explanation of the diagnostic process and supporting information behind the recommendations being made. We hope the dealership improves its documentation practices and customer communication so future customers can feel confident that major repair decisions are supported by clear information.

Smetzer's is the place to go for tires and brakes. I've even take a car there for tire repair!…read more Customer service is top-notch; they are always courteous, polite & friendly. They also do the repair job in a timely manner. Prices are very competitive or better than most places.

Found them to be honest and polite. 4 new tires installed quickly and ahead of schedule.read more