An appointment was made to fix a leaking brake fluid. The source of the leak was known and…read morecommunicated to the staff. When the vehicle arrived, staff asked "did you make an appointment for this?" Yes, yes we did. It is obvious the staff was not well experienced with the vehicle we brought in and instead of saying it was out of their wheelhouse, they attempted a repair. The issue was NOT repaired. The mechanic replaced a brake line that was not leaking, was not the source of the leak, and had already been replaced recently. When driving home, the brakes failed. When we contacted the shop to let them know the leak was not fixed and that we checked and it is the same exact location of the issue we dropped it off for we were told yes they did repair it. It obviously broke somewhere else and the would look at it again but would not comp us any of the previous WRONG repair or any work toward the new repair. I understand they took time to work on the vehicle, however they didn't repair the problem and then tried to tell us they did! From now on, I will take pictures of the problem before hand so I can prove it was not fixed. We have used this shop in the past with no issue, but this experience was SO bad we will never use them again.

They work on all my vehicles. Trustworthy and good work. There are so many scammers out there, its…read moregreat to find a mechanic you can trust.

Very..Very unprofessional..paid $510.00 for a tune-up..drove 15,000 miles..acted up..under…read morewarranty..took back..scanned again..couldn't tell me what was wrong except that it mis fired..engine..right?.. ask me about my job I'll give a definitive answer..but no..wanted overnight to scan again in morning..ok..inconvenience right?..only car i have..they could care less..just want more money ..that's the name of this game..customer always right?..not anymore..told me I needed work done that I didn't need..about another $300.00..nice try anyway..I was born..but it was yesterday ..public relations..forget it..a yelling own..absolutely..if it wasn't for customers he wouldn't have any money..i will GLADLY go somewhere else..not getting any more of my money..by the way..quit emailing me..

Good service with no pressure. Fair pricing.Staff was friendly and showed a concern for keeping my…read morevehicle service up to date.

1700 for ac and a air flow sensor is wicked work guys come on now what's really going onread more

Lisa and Josh went above and beyond. Everything I requested was done in a timely manner, at a fair…read moreprice with no attempt to upsell. It's the only shop I'll use. Spectacular job!

This shop did work on my car the part failed in 1700 miles . The younger man who is taking the…read morebusiness over is rude and does shoddy work. They replaced an outer tie rod on my car which failed in 1700 miles and when i called them to work out a plan his answer was "i doubt that" A 3rd party Mechanic looked at my car and told me to take it back to get my money back. When confronted with bad work their response is not to make it right but try to find a way to make it your fault. I spent $3000 here and there are issues with every part of the repair. The transmission work they did is also failing. If you have an issue with their shoddy work their solution is to hang up on you b/c business is good. As long as this man can run off the reputation built by those no longer doing the work he will take your money and leave you out to dry.

If I could give negative stars I would. Mechanic is very rude and disrespectful to their customers…read more They deliberately ignored customer phone calls in front of me. Saying "I don't want to talk to them". They were incredibly rude to me when I asked for an estimate as to when my car would be fixed. Saying "they'd get to it when they get to it."

I highly advise against anyone, specifically women, going here for service. I went in for an oil…read morechange and was treated like an ignorant piece of meat. When they figured out that their "jokes" wouldn't make me laugh, they told me how "scary" I was and how my husband is a "poor guy" having to deal with a woman like me. I have a sense of humor, but I draw the line when it turns into sexist, degrading comments. I left shaking and uncomfortable. This type of treatment is unacceptable and has no place in the modern world.

This is a wonderful family run business. Honest and thorough in every way. I left my credit card at…read morethe car wash and they had it in the drawer for me! Another time my brake line broke when I was vacuuming my car on a Sunday night! It's owner who was in his 80s took me home and had me leave it there till morning. So kind to me. Good people, great service! Highly recommended!

If you are looking for a new/used vehicle and wanted to be treated the way a customer should be…read moretreated, you need to visit Pallotta Ford. Honesty, integrity, follow through, that is what you get at Pallotta Ford. They have a fantastic staff, and Mr. Pallotta takes personal accountability to ensure all of his customers walk away with a great experience. If you are in the Cleveland area - check them out!!!

This dealership is as shaddy as they come. They knowingly sell cars that have mechanical issues…read more They will even clear codes on issues with a vehicle to sell to you as if nothing is wrong with the vehicle. Everyone from the salesman, to the business manager, to the service manager are all shady. Do NOT buy a vehicle from this dealership. We bought a vehicle a week and a half ago from this shady dealer and already have had to sensor lights come on. Have a print out showing they tried to clear the codes on the vehicle.

Mazda of Wooster goes above and beyond! I bought my Mazda CX5 and I've been back for every checkup…read moreand issue! They were easy to do business to and they never stopped their care and consideration for me as a continued customer! How they treated me on walking in looking for a car never changed this entire time! They always know my name, they make you comfortable while you wait! And their wait times are so so quick! They offer free wifi and refreshments! They even push for local adoption of shelter pets! They do offers for low adoption costs and etc. throughout the year! In fact, they have a sweet furry mascot to make sure everyone is having a good time Their work is exceptional. I've spoken with their crew that services the cars and they are happy, time permitting, to answer any and all questions! They video your entire work order, so you can see everything that is done, no swindling here! They don't torc your bolts and round them out, they do a great job! They do a check over, as well, and give you a sheet to see anything from tire tread to brake inspection and more! This place is awesome! I won't go anywhere else! Their prices are competitive for the service they provide!

Bought a used car and our sales guy was Orion. Transaction/ paperwork was smooth. We were done with…read morepaperwork, and they handed me the keys. About 10 minutes later they called me and asked me to come back because they forgot to get the deposit. Fast forward not even 24 hours later & the check engine light came on & it has a bad catalytic converter. Called Orion and he offered no solutions, said we bought it "as is" and they could not help. Said we could bring it in and we would have to pay for it to be fixed. THEN had a mechanic look at it, and it had absolutely no oil in it.. at all. Poor service. Poor follow up. Would absolutely not recommend.

My GF and I work about an hour and a half away out in Wooster, and after we clocked out today we…read morewalked outside to find that we had a flat tire. After checking for slash marks (as we work with a lot of crazy people), we realized we ran over a piece of metal that simply deflated our tire, and it was time for me to change a tire! All we have is a donut, so our long drive home on the interstate was going to be pretty sketchy, and we would be stuck dealing with this tomorrow. I was not too happy about the prospect of driving 50 MPH the whole way home, but what could we do. It was about 6:50 PM and everywhere in Wooster was closed, but we noticed that Monro closed at 7, so we figured we would stop and ask if they could help. The older fella behind the counter was super nice, and told us he'd hook us up no problem. They took the tire, patched it up, aired and balanced, even staying about 15 minutes after they closed to make sure we got home safe. I started to worry, as we never discussed price, but when we were given the bill 15 minutes later, it was totally a good deal. I would highly recommend this place to anyone. I would also recommend not working an hour and a half away from work, but what can you do. Thanks Monro!

I made an appointment and left work early only to find out they would not honor the appointment…read more They said the number I called was the main scheduling number and I needed to call them direct. I reluctantly rescheduled and had 4 new tires installed. When I drove the vehicle, it had a horrible vibration. I brought it back for rebalancing, they rebalanced (no charge) and it still had a vibration. I then took it to another tire shop and they said all 4 tires were 2.25 to 3 ounces out of balance and they were able to get me back on the road vibration free. I do not recommend tire choice.