Most honest mechanic I've ever been to. Rick has a life long customer with me. I bought a used car…read moreand within days it started having issues. It needed a rear differential and Rick called me back and advised it was going to cost me more to fix it than the car was worth. Any other mechanic would have done the work and take the money. Great service, prompt and HONEST.

Great service! Awesome customer focus! Fair pricing! This local business has been around since the…read moreeighties! They do excellent work and don't waste time getting your vehicle serviced and back on the road quickly.

I have been a customer of Rays Garage since 1990..that makes a total of 34 years…read more For many of those years I operated a fleet of six (6) vehicles, all at one time, on a non-commercial application, that is to say a house hold with six (6) operators of six (6) vehicles. During these 34 years never have I felt over charged for the vast array of repairs this family owned business has provided. There is a cliche at says "you can't fix stupid"; however, on multiple occasions Ray's Garage has proven that "stupid" can be fixed when they have repaired vehicles that were mechanically damaged when one (1) of the six (6) operators did something "stupid". The level of customer service and quality work performed at Rays Garage is the only reason I have never searched for another automotive repair provider. I believe 34 years of a business relationship would lead a prudent person to realize this business is an asset to the community.

I have been taking my car to Ray's for about five years now. They are fair, fast and most…read moreimportantly, honest...just good people. My car has a lot of miles on it, and they keep it running good and operating safely. I have never had a bad experience with them. I am glad to have such a reputable business in the village.

My 2025 ford escape that I bought new had brake issues at 18k miles. Used car manager Boone Adam's…read morehad tried convincing me 18k miles on a set of brakes is normal interval and tried pushing the blame onto the driver. Not believing the story I dug deeper and spoke to a mechanic there, (Seth Kinser) informed me there was an open TSB from Ford and got it fixed under factory warranty the next morning. Highly recommend working with Seth Kinser very professional, friendly and efficient. Had I not dug deeper and listened to Boone, we wouldn't have been informed about the open TSB and would've been stuck paying the dealer over $1,000 for new brakes. Thanks again Seth Kinser.

My wife sent an email to Savannah Ammon on 4/6/26 and to George Frantz on 4/8/26 as a follow up to…read moreour purchase of a vehicle we recently purchased from them. From our previous review we are not please with the vehicle we purchased due to oil and transmission fluid under the engine and it is smoking from 1 - 30 min drive. We have a 30 day warranty for 50% off for issues and guess what, today is 4/13/26 and both Savannah and George have not replied at all with our issues/concerns. Avoiding so the 30 days run out is not customer service. If I'm wrong then why not reply to the engine/transmission issues when we just purchased this vehicle and immediately having car issues.

Had something come up with our on vacation and spoke with them and stopped by on the way home to…read morehave it fixed. It just reminded what an excellent shop they are. They've gone over the top for my wife and me a million times now, often telling us when and when not to do extensive repairs; going out of their way to track down parts at a good price; fitting us in on a busy schedule. Really I wish I could give them ten stars.

First off. when it comes to customer services I'll rate them a 2/10 they are very rude. I've…read morebrought my car there several times and, the last time I had it towed only for them to call me back letting me know they refused to work on my car. Are you an auto shop who specializes is foreign cars or not ???? With that being said again he was nasty and RUDE the codes coming up were from one issue. Again extremely Nasty and RUDE when he did call me back. I'm not sure if they are RACIST or just mean toward women. What ever the issue is I will NEVER EVER GO BACK THERE OR SEND ANYONE THERE.

These guys are true professionals and masters of their craft. Been to them a couple times now as…read morethey went above and beyond to ensure my car was treated with the upmost profession and diligence. So happy to have an honest mechanic I can rely on. These guys will be my go to and my families from this point on thanks again Copley auto and collision. You're the best.

A good friend of mine highly recommended Copley Auto and Collision for some minor body work. I…read morecould not be more impressed. The estimate was reasonable and they could repair my truck in just a few days. The actual cost ended up being much less than the estimate! It only took them a day to do the work. In addition I had just bought wipers but did not install them before taking the truck to the shop. I got a call asking if they could install the wipers! I live in Munroe Falls and Copley is about 25 minutes away. I will definitely use them for future work. Thank you for the great work and exceptional service

Zach and his mechanics are top notch. I never felt rushed. I asked a lot of questions and they…read morewere super knowledgeable. Even made some recommendations but didn't pressure me at all. Pricing was in line with what I expected to pay. I, for sure, will be using their services the next time I need work done.

Had a check engine light and trac off light that came on on a Saturday. The car was running…read morehorribly. I called Williams Auto Repair and Performance and he said he could take a look at it that afternoon. He was able to run diagnostics that same day and have my car part ordered, delivered, and fixed by the next day and all at a very reasonable price! Zach was super friendly and accommodating! Highly recommend! Thank you and will definitely be using Williams Auto Repair in the future for any needs that arise!

Still impressed by this place! Got an inspection for free, they're always willing to help out when…read moreI need it! I will continue to recommend customers your way! You've exceeded my expectations more than once!

Very disappointed with my first experience at Van's. I went in for an oil change and alignment and…read morewas presented with over $4,000 in recommended repairs. I authorized $1,600 in work described as safety-related, then got a second opinion and was told some of the recommended repairs were not even needed at that time. Everyone was friendly, but the conflicting recommendations left me uncomfortable. I won't be returning and would strongly recommend getting a second opinion before approving costly repairs. After my experience, I'm honestly surprised to see so many nearly 5-star reviews.

I recently purchased a 2018 Toyota RAV4. Lights just started coming on saying that my ABS brakes…read moreand sensory's were off. I took it in to have it looked at, and my service guy named Greg first told me that the amount was going to be almost $1200. That seemed to me to be really off since it's a pretty newer car. He called the warranty department, and checked to make sure that it was something that could be covered. And it was. I was so excited that he was able to save me so much money. I recommend everyone to go to Toyota in Akron, and ask for Greg. Summit Toyota-of Akron. Honest, and kind. Thankful.

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400…read more We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it. When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told: 1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800. 2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That's what was actually said. I verified; had the fix failed the next day I would have been given the same answer. 3) Summit Toyota believes there is no chance they misdiagnosed the issue. 4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it's important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn't later be held against the customer, right? 5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It's actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day. I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I'm out $400 and don't have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day. It's the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility. I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue. We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever.