Celiac's beware. After an enjoyable dinner one night I decided to try their online delivery that is on Lady Gregory's website. While ordering it kept giving an error that the delivery time had changed and I had to start the order over. Well unbeknownst to me it didn't take me back to the same menu which was the menu with the gluten-free items. When my order processed I no longer had chosen gluten free items. And they offer many of the same items on both menus. I had no idea until I was half way through my meal and my lips were getting numb and tingly and I was developing sores on my tongue. I immediately stopped eating and contacted the restaurant. No one answered the phone so I sent an email asking for verification that what I received was gluten free. I continued to try and figure it out on my end too but wasn't able to access the online menu until the next day when they were offering delivery again and was able to piece together what happened and confirmed what my body already told me, I didn't get gluten free food. The operations manager David Balzer emailed and called. I can't take calls during work. So I emailed back. Explained that I figured out what happened and he confirmed I was correct I didn't receive gluten free food. And proceeded to pass the buck that I should notify DoorDash of issue with their app. I explained I didn't order through DoorDash. Had I this wouldn't have happened because their lay out is different and very clear, it doesn't time out. I wish I had known or realized it was on DoorDash because again I wouldn't have gotten poisoned AND because I have dashpass I wouldn't have been charged a delivery fee! But I digress. So I proceeded explaining because it is on their website, issue with their online ordering portal and it isn't easily deciphered when it times out and takes you back to the menu page. So I requested a refund. I paid $50 to be poisoned and throw out half the meal. When I get glutened I have symptoms for weeks ranging from GI issues, pain, migraines, eye pain, severe joint pain, and debilitating exhaustion to name a few.
He doesn't respond to my email but calls next day. I respond to the email saying I received the message. I cannot take calls at work and that we can take care of this via email. No response. I follow up. AGAIN he calls. Mind you it's middle of the day so anyone with comkin sense knows the person is at work. Again I respond by saying I can't take calls at work. I am on the phone all day and the last thing I want to do when I'm done is make more calls. We can resolve this via email. This is ny preferred form of communication.
It's ignored. I email again saying because you have not responded should I assume you are refusing to refund me? His response is that he has made a couple of calls to me and that he is more than happy to discuss this over the phone.
Refusing to accommodate my preferred form of communication only further inconvenienced me. I said I have already told you we can resolve this via email. I will not be calling you. The level of unprofessionalism is astounding. I requested not to be called and he continued to call and refused to do anything about the fact they made me sick.
I missed work today because I am still sick and it's been 8 days and I'm still suffering. Migraines, eye pain, sensitivity to light, nausea and debilitating exhaustion. And this "manager" thinks it's a good idea to further add to my load by having to call him! WHY!!!?? Do your job and answer the email like a professional and take responsibility for your online portal that is mobile friendly but not mobile optimized and has issues. No need to further frustrate and inconvenience a customer by calling them when they SPECIFICALLY asked you not to! Especially during work hours and when she is sick! This clearly is a bs power move to try and intimidate me because I am a woman. There is no excuse for this behavior. read more