I don't get the negative reviews. It was pretty standard lol…read more I hate needles and stuff and the lady that did my sample was great close to home but definitely busy. Can't fault them for that though.

- Had a confirmed appointment - Arrived on time…read more- Checked in per protocol on iPad - Name called within minutes to come back, sat in chair - Told our information wasn't on file, even though doctor office confirmed they sent it. Patient must have done something wrong?! WHAT?! We have ALWAYS gone to Quest, was turned away and told to go downstairs to LabCorp (which was closed) Called Health insurance -- they confirmed yes Quest, they tried to call location and no one answered (they said this is also typical) Called Doctor office - they confirmed yes Quest, labs sent. Health insurance opened grievance, seems this location is under investigation for bad practices. When they get busy and don't want to look up paperwork they just lie to patients, turn them away, and waste their time. I reviewed my account online and found that BOTH of my children had their birthday altered by 1 day. HOW ODD. This data discrepancy would definitely cause a mismatch in systems preventing correct records from being pulled. I hadn't touched my account in over a year and the last appointment was flawless --so what happened between June 2025 and now? Tried calling the Menifee Quest location this morning to report data discrepancy and verify if 2nd paperwork attempt was successful, no answer, when you select the menu option for "more help" it tells you to go to their website and HANGS UP. Save yourself the trouble, find another location, this one is severely mismanaged.

I recently switched my PCM and asked my new doc to run a panel of routine lab work to make sure…read moreeverything is running smoothly. I usually get sent to Quest Diagnostics or LabCorp, so this was my first visit here. It was a great experience! You'll find West Pacific Medical Laboratory on the ground floor in a building of medical professionals. The parking lot can get crazy packed, but it's big enough, and there's always a spot somewhere. Be sure you have your doctor's orders with you. I walked into an empty waiting room where I checked in on the kiosk, and Anna was running a one-woman show. She was great. Got me in and out in minutes. There were 2 other people who came in after me, but they left after me since I was chugging water to get that last sample out, lol. I had to go back the next day because apparently, the lab wasn't able to get the results they needed. Again, it was fast, and I left within minutes. Anna is a true professional. She poked me once each day and got what she needed. Last time I went to the other place, the phlebotomist missed 3 times before having someone else do it. I was bruised and purple for about 2 weeks, smh. Thank you Anna!! I highly recommend this place if you need labs done. They have multiple locations and no appointments are needed. Just walk right in! =)

Ok so I figured out why they always seemed to be closed when they shouldn't have been - they moved…read moreto the next building over. My doc office gave me the old address, the old phone number doesn't work (I called headquarters and they gave me the info). I walked into the CORRECT office (finally!) and it was nice in there, no wait, friendly service, very professional. The girl explained that the old building refuses to take down their sign on the door and every time they put up a sign on the door saying they've moved, the maintenance takes it down. I can understand how this would be frustrating, and definitely not their fault! But they really should reach out to all the doctor offices in the area to notify them that they have moved so they stop sending patients to the wrong place. Second time in a row I arrived at or just before 12:15 (on my way home from work). The sign on the door says closed 1230-130 for lunch (not 1200). Also the paperwork I have says the same. When I call they cut it off so it won't even ring or they immediately disconnect. Posted is a screenshot of me having called 4 times between 1210 and 1216 because the door was locked, every call was immediately disconnected. VERY UNPROFESSIONAL. I wonder if the owner is aware of these practices and Xlong lunch breaks i'll go to another office, they're not getting my $.

I went to this location for the second time and was treated really well. Both times I was brought…read morein without a problem. Both times I gave blood without fail. The rep stuck me on the first time both visits. No problems, very satisfied. Bravo quest

They are usually good here. I came by to pick up specimen containers to be used at home. Little did…read moreI know the wrong container used was not going to be excepted after filling it and paying them at another office. They gave me the right one to use at other office but is long drive from my house. Now at this office they want me to wait all over again as a walk in??? I told 2 blood takers here what happened and they said "We are not here to debate you"! Maybe I should start going back to their competition Lab Corp? My wait is supposed to be more than an hour! This really is not fair!

It's all AI you can't speak to anyone They send you a bill…read moreto pay in 10 days I have no clue for what this could even be fraud you can't speak to a human at all they can't get your info correct with the AI they have HORRIBLE

First time visiting this location since it is right down the street from my house. Clean, quaint,…read moreand easy to access. Made an appointment online and was seen on time. My phlebotomist Tracy was wonderful! Not only did she take her time explaining the instructions of an at home testing kit that I needed to complete (at some places you feel rushed), she also made me feel super comfortable during the blood draw and instructed me when to make a fist, when she was going to insert the needle, when to release the fist, and guided the entire process (some phlebotomists give you no warning and just dig it right in!). Quick, efficient, and minimal discomfort! I didn't even feel the needle being removed. :))) This is huge for someone who has a phobia of needles!!! Thank you quest diagnostics off of antelope!!!!

Jeanette provided awesome service! She was very friendly and got me in and out in minutes! Because…read moreI was a walk-in this time around, I did have to wait about 15 minutes in the lobby, but it wasn't bad at all. This Quest Diagnostics location is very convenient with lots of parking. It's right off the 215 freeway off the Scott Road exit (across the street from Albertson's). I'll continue to come to this location forever my blood draws. Great service and the employees are friendly. Thanks again, Jeanette!

Texted me at 430am to push my appointment 1 hour later I…read morehave MS, and that is unacceptable. They did their best to make it right, and I d very much appreciate that. Thank you and I will see you again, thank you. P.S Especially the nice young lady that opened the place up. She is so cool.

Can you please fix your X-ray machine? it's been weeks and I cant drive to another location…read more it's very inconvenient.

Waited a hr for them to tell me they need don't take my insurance- could've at least told me that…read morebefore making me wait a hour. I was the only person even there.

Came to this location to kill 2 birds with 1 stone. Had to get an xray of my neck and my right…read moreforearm. This Sun City location is in a shopping center right off the 215 fwy. Been to a few of their other locations and they are always very quick and professional. Had my paperwork from my doctors to get the xrays done. I like that they don't require an appointment. I walked right in on a Friday, mid day and they had staff at the front desk masked and ready to assist me. Some medical offices close for lunch, so it was nice to see this place doesn't do that. The lady who helped me asked for my ID and paperwork, then had me fill out a few forms. I sat in the lobby after returning the forms to her. About 5 minutes after that, I was called to the back room by one of the techs. Once I was in the room, she was fast and positioned me where I needed to be, moved me a few times and got what she needed. I was in and out of that room within 4 minutes! I recommend California Imaging & Diagnostics for sure. They have always been great to work with, never had any hiccups here. Will keep returning if I need them again!

This place is heavily unorganized. I called ahead of time and asked what time they closed. Spoke to…read morea lady and said 3:45 is the last patient because of COVID. I show up at 3:45 maybe a minute later and she said that they closed at 3:30pm and that FedEx had already left. Pathetic child like communication. They could have told me 3:30pm the first time and I wouldn't have came all the way from LA. Spoke to the office manager Juan. He made me repeat myself 4-5 times. If that's a manager then that explains why this place sucks. He said he would have made an exception if he was there and he surely was there and made no exception. Instead he was being a rude j**k. Shoot the 7 minutes we argued on the phone, he could have let me pissed in a cup but instead he felt like pissing me off. Would not recommend this place to anyone. If I was an employer, I would rather my employees piss dirty than to send them here. This place was just sold to some other company and looks like everything went to s**t. I requested my company to send me elsewhere other than this sh**hole with a bunch of sh**heads.

Very nice Chinese lady that i go to , good massages she a very good friend now and when I go to.read more

I was a drop in on Friday afternoon, had a Great experience with X-ray…read more Appreciate the technition(not remembering her name)

This visit was for an ultrasound scan to follow up a finding on the CT of two weeks ago. When I…read morearrived at 8 AM, I was asked to fill out a few sheets of personal information. Immediately after that, the ultrasound technician collected me from the waiting room and took me into the ultrasound room. Her name is Kim. She made me comfortable on the table and then meticulously conducted the ultrasound of my thyroid. I appreciate that Kim is highly-focused and very experienced in these matters. The entire experience was comfortable.