Avoid this location. The staff is very rude and impatient. They seem unable to look into patient records from even three months ago. An example of the staffs attitude follows: Employee: "I need to put a credit card on file in case Medicare doesn't cover your whole lab cost." Customer: "Are you going to send me an bill or how am I going to know that my card was charged?" Employee: "Well if your account shows a charge from LabCorp than we charged the balance to your card. That is how you can know." read more

Absolutely zero point in checking in considering they have no system of order for how they call people back. When I asked how long until I go I had waited 1.5 hours they said "it is what it is right now". Funny.. how do I set my watch to it is what it is? Cool. Rude attitude employees, if you have a choice don't come here. read more

Horrible location. Team members are unfriendly and robotic. They act like you are an inconvenience to them. Phlebotomist drew my blood and placed the tubes in her lab coat. I wouldn't think this is a standard procedure when drawing blood. Great way to lose or contaminate the sample. Lab area is wide open with other patients and staff coming and going and no curtain and no privacy. read more

Had THE BEST experience this morning taking my toddler (21 months) to have her blood drawn! We arrived at 7:10 or so. Although the office was hard to find, it was entirely my fault for not knowing the building number or suite. So once I looked at that information everything was a breeze! When we went inside it was completely empty. The 4 names on the sign in sheet had already been highlighted and seen. We signed in and sat down. My daughters name was called right away. I didn't catch the name of either women who helped us but they were incredible! Especially with an upset little girl. We were in and out in about 20 minutes. I DEFINITELY recommend this location to anyone and everyone! We will only go here when lab work needs to be done. read more

I'm amazed at the bad reviews! I went to the Gilbert office on Val Vista and couldn't have been treated nicer. My doctors office was unable to do my blood test so they said to go to Labcorp. I had many bad issues that day with the doctors office and was happy to go anywhere else. Both women at Labcorp Gloria and Kelle were wonderful!!!!! They took care of me right away and were beyond helpful. If I need any labs done this is the place I would go to. Thanks to both of you for everything!!!!!!! read more

Staff is unprofessional. They do not greet you with a smile and when asked questions, they answer with an attitude. Should be fixed. Also, I suggest you make an appointment so you do not have to wait for a long period of time. read more

Long story... but basically the Office Manager at this location is not very friendly. The first visit, she could not read one of the tests on my lab slip so would not draw blood and expected me to follow up with the doctor to get the name of the test. The second visit, I waited 45 minutes and was still not called up the the desk. When I asked where I was in the queue (mentioning that other people who came after me were going before me and maybe they had appointments) she told another patient that I was rude and embarrassed me enough to cry, so I left and went to another location (where I was in and out in less than 30 minutes). read more

This place is a joke. 2 hour wait is the average. Was poked 4 different times before she could get a vein.

I had a 9am appointment today at the Val Vista office. I waited over an hour past that time. I was fasting and by the time I got in I was dizzy and shaking. I asked for some juice or something with sugar and was told they don't have anything like that. I'm amazed that they have two stars, and sorry I have to give them even one. Thanks to the receptionist who found two mints to give me. My last trip there. read more

Went in for blood drawn for a physical on 9/28/1800. A week later I came down with a bacterial infection. The nurse who drew my blood did not wipe the injection site with a disinfectant before the blood being drawn or afterwards I will never go there again and suggest that anyone that uses their services, please make sure they disinfect you before and after inserting the needle. Here it is Feb. 2019, and I still have the bacterial infection in spite of prednisone and anti biotics. read more

I guess I should've read the reviews first. Apparently many people have had the same interaction I've had with the office coordinator/front desk woman. I approached the counter to ask a question and was told repeatedly to check in at the kiosk. Thank you ma'am I know how to read I just had a quick question. As I sat there and waited I watched her talk to others with the same condescending attitude. Save yourself time, don't come here. read more

As soon as we walked in we were greeted and got blood work and so forth . We were out in less than 15 min. The female that attended us was amazing. read more

I took my son here who has a severe phobia of blood tests and I'd spent days convincing him he needed to go. I told the Receptionist and the Lady taking the test. Thinking they would discretely take his mind off it as others in the past have. She instantly tapped his veins and said 'you've got nice big veins, I'm going to take 4 vials of blood' My son thought about the big juicy veins and big vials filling up' as anyone would and instantly passed out. I'm giving them a 3 Star because of the way the Receptionist dealt with it in calm professional manner after the incident and because the person taking the blood continued to do so after he'd passed out - He wasn't going to go back if they weren't completed then. Unfortunately he does need another set of bloods but now down right refuses to get them done. read more

I will never go here again. The way the two cranky ass employees handled my 1 year old daughter was horrendous. She was screaming in pain and I was asking them to stop yet they wouldn't. Worst customer service I've ever experienced and worst patient treatment. My poor daughter. read more

I wish there were negative numbers. This place is a joke!. Appointments aren't kept. You are sent to seats already occupuied by another patient. Front desk coordinator is incompetent although & has been here 10 years. Maybe they should train her. But there was time for them to enjoy their Starbucks! Kiosks handle all the registration. What is it they do but keep putting people off & giving "10 more minute" excuses every time asked how much longer? Finally saw a tech at noon for an 11:15 appointment. Asked for a mask since someone in the lobby was hacking up a lung. Nope. Not provided. No sanitizer by the kiosks which are covered in germy fingerprints. Oh and no one was out sick to account for the lengthy delays. Ridiculous. Unacceptable. Rude. Incompetent. read more

Unbelievable!!! Horrible service and im shocked at how blatantly obvious it was that if you were a younger male , you got red carpet attention and flirting, the women that walked in, it was very cold and just lack of any type of service ( this was based on the 1 person at front desk) but this is the most important role in healthcare / lab facility like this. When one enters an establishment, this is the first person you come in contact with. I wouldnt have posted this but it was literally jaw dropping to me .... DO NOT go here if you don't have to.... read more

I've been to several Labcorp locations in Phoenix, Tucson and surrounding areas. This is by the far the cleanest and friendliest one! The people were so helpful, coming into the lobby to help people check in and fill out paperwork. My doctor forgot to send over my order and the lady working the front desk was so nice and understanding about it and gave me the fax number ti get it sent immediately. Then the phlebotomist was super friendly and apologized for me having to wait and it wasn't even their fault. Very professional, proficient and quick. I will only use this location from now on, even though I live more than 30 minutes away! read more

Sister needed blood work, and the wait was (not exaggerating) and hour and a half for the freaking check in. Not just to go to the back. The front ladies at the desk were condescending and patronizing to pretty much every person they spoke to, especially the lady with the short hair and glasses at front desk. She was wearing a headband the day we came 02/14/2020. We got there before 8:30am, and there was a lady who cane in at 9:20 who got in before my sister. There were several people who were checked in and even called back before my sister was even checked in (yes we checked in on the kiosks then they call you up front, and then you get called back). Fucking ridiculous. read more

I went to this location to have my blood drawn Monday. I was seen by a very young phlebotomist. I told her where my veins were normally found and she immediately said, "no, I don't like that" without even giving it much of a glance (or feel). Now, I'm not a phlebotomist but I've been married for 30 years to a man that has been a laboratory technologist for 29 years, now lab manager who runs a hospital lab. When in school it was my veins he practiced on. I'm not leery of needles and I learned alongside him. This girl stuck me 2 times, both leaving bruises. She wiggles that needle all over and claimed she couldn't get blood because, "you must be dehydrated". No, I'm not and no, you just didn't stick that needle in the correct spot. I know most bruises are the fault of the patient, however this one was not my fault whatsoever. Lucky for this girl I'm not squeamish with it comes to needles. I will probably return to Labcorp strictly due to convenience but if I see her coming I'll have my husband teach her the correct way of drawing blood. read more

Labcorp - Bad stick. - Laboratory Testing Near Me - Gilbert, Arizona

First of all I am deathly afraid of needles. That is my phobia. The gal that took my blood was very understanding and super sweet. The lady at the front desk was very kind and unlike some people in other locations had a personality. Overall my experience was great. Hopefully I wont have to go back but if I do I hope to have the same experience. read more

Zero star, the front seat red lady is rude, we are waiting uring cup for a long time .

Ok, nobody likes getting a blood draw but this was definitely the worst experience I've ever had. I've had a lot of blood draws over the years including one where I passed out while pregnant and I'm no longer squeamish about it. This was still by far the worst experience because thankfully, people were kind and caring when that happened. To start, the 3 front desk staff waited as long as possible to acknowledge my existence and there was only one other person waiting. Then, the lady rudely told me I would need to bring paperwork in for the next time since my dr had sent the order electronically. After that, I waited at least 15 minutes while they all chatted. The people working the desk also turned out to be the same people drawing blood too which was strange. Finally, an old woman weakly called my name and then she never said one word to me as she proceeded to take my blood. She didn't confirm my identity, birthdate, nothing. I've never had that happen before so now I'm uncomfortable and nervous. Also, usually, I am asked if I have a preference which arm. Since she didn't speak, I asked her to use my left arm. Still, no words, just seemed irritated at my request. She didn't do a terrible job at the actual draw but still said nothing! I mean, it was awkward! And then when I walked out by the front desk, the lady there actually leered at me! I felt like I was in a creepy episode of American Horror Story! Finally, to top it off, even though the actual blood draw didn't hurt, my arm hurts/aches up to my shoulder worse than any I've had before. If you hate people this much, I can't understand why you would choose a job "helping" people instead of working in a lab hidden away from the public. Don't go here unless you want a terrifying Halloween-type experience. read more

I called on Friday to pay my LabCorp bill, and I had to turn my credit card off after the third freaking time they charged me for the same bill on the same day. A 4th attempt tried to go through after I turned it off. This is absolutely ridiculous. LabCorp, you owe me money, and this better be taken care of asap. read more

The absolute worst service I've ever experienced in my life! They drew my blood and then lost the requisition so by the time everything got figured out the blood was too old! Being a difficult draw to begin with this is very frustrating as they were unable to complete the original requisition. I ended up going to Sonora quest for the remainder of the requisition so now that the first blood draw at labcorp got lost, I have to do it for the third time in a week! Ridiculous! read more

This place is the worst. The receptionist at the desk is stubborn and does not listen. I have been going for weekly and monthly lab work from several different doctors who sent the DATED orders with what tests they want done and when. The orders are sent to me also and when I told her the labs I needed, she said "I have the doctors ordered and these are the tests you need" the labs she was trying to do WERE NOT WHAT THE DOCTOR WANTED. she persisted to argue with me saying "the doctor sent the orders and I am looking at them right here". It so happens my doctor is right next door to the lab so I left and went there to clarify. I told my doctor the labs they claim they have an order from him on and he looked it up and told me, "NO, THAT IS NOT WHAT I SENT THEM! They are a bunch of idiots!. I had them copy the orders and I took it Back to LabCorp and showed them, and all she had to say was please be nice, I am nice to you. The point is that I know what I am supposed to get from the lab and they are so stubborn, they won't listen when I tell them that the labs are wrong. They also wanted me to put a credit card on file and I refused due to the fact I have satisfied all the deductibles and copays and do not owe anything. I don't know why they can't read the request dates for the lab orders and they constantly make me go across the way to get the orders and won't listen to me. THEY ARE THE MOST INCOMPETENT AND UNPROFESSIONAL PEOPLE I HAVE EVER SEEN. AND THEY ARE STUBBORN AND RUDE WHEN THEY ARE PROVEN WRONG. read more

I am a cancer patient and have been to this location many times to have my blood drawn. Unfortunately this is the closest one to my home. It's never fun to have your blood drawn but this place is never staffed and never has a sense of urgency. They call back one patient every 15 min. It's ridiculous. I have made appointments and it never matters whether you do or you don't. I wish they cared about customer service but since they know patients have to get their blood drawn they don't care read more

Lady at the front desk blurted out "Check in at the kiosk" before any words came out of my mouth lol. I then proceeded to say I was checking to see if my doctor faxed over the order before I checked in.. she just shook her head and checked the computer and then the fax machine and handed me the paper. 6 people in front of me, waited about 45 minutes as expected for a walk-in, the lady that drew my blood was really nice and did a good job so 5 stars to her. read more

Unprofessional staff, Terrible experience and won't return to this location ever again. Phlebotomist had no clue what she was doing! I can tell she was inexperienced! Do not recommend this location to anyone ... read more

long wait, and once I was called up one of the secretaries accused me of falsifying an order form (very loudly in front of 15+ people in the waiting room) when in reality my doctor just hadn't filled it out correctly. I hope the rest of the staff isn't as rude and unprofessional as this woman was but I can say I will not go back. read more

Painful experience. Rude and uncaring staff, more than an hour wait WITH AN APPOINTMENT!!!!

Worst service ever! Wait times are absolutely ridiculous. No communication from the employees on how long you will be waiting or how much longer you will have to wait. Waited for over an hour with no one saying a word to me! Then an employee comes to the front desk to announce they will be starting lunches and the triple booked wait will now be even longer. And for walk ins..... exponentially longer. If you need to walk in don't plan on anything else for the rest of your day. You'll be sitting there waiting all day. Works well for those of us fasting for blood work! Improve your service model LabCorp. Because it currently SUCKS! What a joke! read more

I walked in and signed the list then asked the woman at the desk about the electronic sign in. Clearly she DID NOT want to be there, with her poker face she just pointed, spoke not a word. NICE start. I signed in, obviously there was some issue as the lab tech was signing people in while "Po face" sat doing something!? My appt was at 8:30 so when it was 14 mins AFTER my time I went and asked Po face how late they were running, with the same miserable face she said "5 MINUTES." Really but its already 14 mins PAST my time. I needed to do a urine sample, alas NO CUPS. So i asked Po face and was given 1 cup. So Labcorp clearly some of your staff are miserable, can't say hello or even be polite, in addition they are clearly NOT keeping an eye on any clock, they shout out your name Yes FULL NAME(Ever heard of HIPAA) Supplies of cups and staff seem to be POOR. I finally got called 29 minutes late(and I had an appt) Have your staff ever been trained to let CUSTOMERS KNOW they are running late(It's not difficult) Please tell me why the hell I would think of going to that place ever again? read more

This is the worst place! As you approach the counter they just growl Check in at the kiosk! If you have trouble with it they are no help. Watched a lady try for 20 min. before anyone helped her. If you like surly employees who are no help in your time of vulnerability this is the place to be! read more

Not friendly at all at the front desk. They take an hour when there are only 10 patients waiting for labs and only call someone back to see the phlebotomist every 20 minutes, when it doesn't take but 5 minutes to draw blood. Sonora Qwest is a much better choice. Avoid this rude business. read more

When a patient goes to have lab work it can often be a result of an illness. It would be nice for everyone to be treated with kindness and compassion, you will not receive that from the receptionist at this location. She was unprofessional and condescending. read more

MAKE AN APPOINTMENT!!!!!Lobby was full of people complaining about how long they were there (walk-ins over an hour) The lady at the front desk got a little nippy when people kept trying to give her paper work didn't seem very happy but was not rude. I had an appointment was in and out of there in 15 minutes. The lady who did my blood work was very friendly. read more

Probably had one of the rudest people I've ever seen working the desk. Waited for 20 minutes past my scheduled time just to have them send me away because I needed a doctor's order when I called them the day before and they said I did not need one. In those 20 minutes I heard the woman at the front desk berate anyone who dared try to get in on a walk-in basis, telling them she was triple booked and was packed to the gills with appointments. There were 5 people in the lobby including myself. Where exactly were all these triple booked appointments? They also were going to charge me $50 more than Sonora Quest charged me. It's a $30 test (out of pocket) that they wanted $80 for. I will never step foot in one of their labs again. read more

Got there before 7am and the older lady who works the front desk is extremely rude .she opened the front door no good morning or smile on her face just a growl and "sign it at kiosk" .If you're that miserable find a different career! However the girl that drew the blood was nice.i do feel sorry for the older folks using that kiosk because that woman is no help what so ever! read more

The staff was extremely rude and unhelpful. The wait time after having an appointment was over 30 minutes. Do not go there.

Do not come here ever! Lady for lack of a better word is the most unprofessional person I have ever met! She has ZERO customer service skills. Even with an appointment you wait a long time. read more