Ken was very knowledgeable about the RV. He was patient with questions we asked. Very good experience.

Daniel very helpful; came in on day off to ensure final sale. Scott gave thorough review of van workings and ensured we understood

Bought an RV from La Mesa RV and during our walk-through was told everything worked. Told there was no problems with the RV and come to find out the refrigerator doesn't work and now they want to charge a deductible to have it repaired. Why would I buy an RV knowing that things are broken on it. Avoid this place at all cost. read more

Fantastic experience from start to finish. We purchased our RV via phone and email and very happy.

Customer service is superb, highly recommended . The entire team is fantastic, helpful and professional. We will definitely buy again at this location. read more

Bought a slightly used Class B van from Phoenix La Mesa. It has been 6 weeks and still no license plates. I contacted the AZMVD. I was told La Mesa never submitted paperwork. They charged me $2800 in taxes and license but no record of me buying the rig? I have called them and left messages for John but he does not call me back. Starting to feel like this is a common problem with them. I have called their service tech too to ask a simple question and no return call. read more

2nd Motorhome we purchased from LaMesa. pleased with ev so far. Ken was great to work with!

Braxton did an excellent job very knowledhe able and professiona! Thank you for taking the time to answer all my questions.

I purchased a very low mileage Winnebago Travato travel van the end of July 25. Worked with Gabe in Mesa and then with Mark the Sales Mgr. in Phoenix since the van had a paint issue. Both were great to work with. I quickly got the paint issue taken care of. But on my first trip I discovered other issues. 3 of the 4 tires were causing significant vibration (out-of-round) and 3 of the 4 large side windows that Winnebago installs had dropped about a half inch and leaked. The van was out of warranty but after getting a case number from Winnebago on the windows and discussions with James the Pre-delivery Mgr., Dominic the Service Mgr. and eventually Holly the Lead Service Advisor all was resolved at no extra cost to me. They paid to replace all 4 defective tires and had their Service Dept. remove, shim and re-seal all 4 windows (per Winnebago 'good-faith' coverage). I was initially very disappointed but La Mesa RV managers and Winnebago did all they could to fix the issue and make me a very satisfied customer. read more

La Mesa RecVan - Phoenix - RV Dealers Near Me - Phoenix, Arizona

Awesome experience from first contact to purchase. Scott did a very thorough walk through.

my wife and I purchased a 2022 tiffin allegrobus 45opp from them last year and it has had several problems that were supposed to have been fixed before we took delivery of the coach Ian Johnson the general sales manager got involved and has been a nightmare to work with using vulgar language yelling at me slamming his hands down telling me it's not their problem it's mine and all the care about is sales. Now he blocks my calls and refuses to make things right they have had my unit in their custody for over 7 months of the year I've owned it every time the try and fix something they break or damage something else they refuse to give us our money back so we can get another unit that hopefully doesn't have these issues they continue to work on it and pick up the bill cause its their problem but don't want to compensate us for our 7 months of loss usage they had a company move it to another location to try and fix the problem and that company damaged more things inside the motorhome and slept in our bed left their pillow and blankets in our bed lamesa didnt have it cleaned and sanitized my wife and I spent a day cleaning it and hired a company to steam clean all the surfaces it has been the wiret decision we have ever made to by an rv from lamesa phoenix location. read more

Finance was easy and quick and the walk thru thorough. They swapped mstresses and camara from my old rig and set up the hitch.

La Mesa RV Center sold me a 2023 "rolling brick". Nothing works properly and the RV caught fire. The dealership has taken none of responsibility, and the fire happened on their property. They are the worst company I have ever dealt with, Period. Buying an RV from La Mesa is the biggest mistake of my entire life. I should've gone to any other dealership in the entire United States. Do not come here for any reason. They are awful people. Consumer Beware. read more

Disappointing Experience with Service and price gouging ! I dropped off my 2019 Storyteller van on Tuesday, July 23, expecting a few hours for a diagnosis. By Friday, I had no update, so I called and left a message for my service rep. I finally got a response on the following Tuesday, where I was informed that they only update clients once a week to make things easier for their workload--not exactly a commitment to customer service. Three weeks later, they finally communicated with Volta and diagnosed the issue. I was informed that I needed a new inverter and received a jaw-dropping quote of $10,500. When I expressed how unreasonable this was, they "reduced" it to $8,000. After doing my research, I found that the part from Volta costs only $3,200. When I brought this up, I was told that even if I purchased the part myself, La Mesa would still charge me the full $8,000. I ended up buying the part directly from Volta, but it took another two weeks just to have it installed after the part arrived on October 4. When I raised these concerns with management, I was told they always charge a minimum of 80% markup on parts, regardless of the cost to the customer. I am extremely disappointed in the entire process and their approach to customer service and pricing. I would not recommend anyone to do business here. read more

Awesome to work with... everyone from sales to service has been top notch!! This is not our first purchase with Phoenix La Mesa and will not be our last. read more

If we could do negative numbers, we would. In October we traded RVs because our RV was damaged in New Mexico and we had to get back to TN. Due to a show they were having that weekend, we were treated like peons because we didn't want a huge Diesel. We had a half ass walk through and now our hot water tank has frozen/ruptured and needs to be replaced because we were told it was waterless and didn't need winterized. We were told getting a license plate would be easy - they do out of state trades all the time. We are still trying to get that accomplished and it is NOT easy. We are STILL trying to get that accomplished. We absolutely will NEVER deal with them again and highly advise people to go elsewhere. They have not returned our calls asking for help in getting the license plate issue resolved. read more

We bought a used RV from la mesa in Phoenix. The first trip we had to replace batteries, toilet, air conditioner and the slide quit working. They repaired the slide. Two weeks later we tried to use it and the slide wouldn't work again. We paid for all these repair except for the repairs on the slide the first time. After the third try to take a trip we unable to use again due to slide not working. read more

We purchased a slightly used RV at their show at State Farm Stadium. During the delivery process at the dealership a few days later, we were told that they just did an oil change on it. Once we got it home I noticed that it had an old dirty oil filter. Of course, they pointed fingers at their different departments. Finally, the service person said that they could do an oil change but they are booked for weeks out. These guys are super friendly at the shows but once you buy they don't give a sh$t about you. Never again La Mesa! read more

The only 5 star ratings is for their sales department. The service department is the worst. We have owned our Entegra for a year now. We have had to bring it in every time we use it 5 times now. Every time we need to get something fixed they tell us they have to get it OK'd from Entegra. Then they tell us after having it for three to four weeks the warranty was denied. So they don't fix it. I have sent our service rep several videos of the problems but I think it's too much work for him to go to bat for us. We have found a small dealer in Phoenix that has a 3.9 rating not a 2.1 rating that said they will get everything taken care of without a problem. National Indoor RV Center. I wish you could give a zero rating. read more

we liked our sales guy micky. but it stopped from there. service is a nightmare. there are problems they caused, they refuse to fix. our trailer has been at their service department longer than we have had it at our house. they promise things and go back on them. read more

Mildred in the Tucson store, who schedules rigs for repairs, needs to go. She kept talking over me and over me while I'm trying to explain to her, that we want everything fixed at one time instead of making the long trip there twice. Brand new rig with issues. She was rude and hung up on me. I have reported her to their corporate office through email but I will be calling them about her, tomorrow. In my day, i would have gotten fired for treating a customer the way she did me, not to mention her hanging upon me. This should not be tolerated! read more

In May of 2024, they sold me a 2024 Winnebago Revel they represented as being "New". After taking delivery I discovered numerous areas under the vehicle where equipment was previously installed and then removed. They showed me a picture of Revel they had at another location that had all sorts of accessories mounted up possibly for shows or whatever. I returned a few days later and they told me that unit was gone but offered me the one I eventually bought for $10,000 less. Since taking delivery I have had nothing but problems with the battery and/or the inverter. Specifically, the coach A/C will not run after 10 of 15 minutes of use and shuts down, When the unit is running, the A/C works just fine. I have been told after three attempts to get it repaired under warranty that the system isn't designed to handle the kind of heat we experience in Phoenix. Yesterday, 5/2/2025 I tried to run the A/C while it was 92 in Phoenix and again, it shut down after 10 to 15 minutes of use. My thoughts are if it can't handle 92 degrees what is the point of having an A/C ? In addition to the above, a hood hinge had to be replaced due to improper closing technique. I did not notice this immediately but discovered the hood was misaligned from pictures I took of it while it was still on the lot. That cost me around $300 to get fixed. Also, I had to get a front end alignment because it was tracking horribly going to and from Flagstaff and this was not covered under warranty costing me around $900 at Arrowhead Mercedes. I had to have the awning repaired as well as a leak under the sink which were covered under warranty. Those repairs were done by RV Renovators in Mesa, AZ. I think they sold me a Demo unit as being new because of all the areas where I found evidence of equipment being installed and then removed before I took delivery. My thoughts are that the unit they sold me was the same one they showed me pictures of earlier with all the accessory lights and bumper installed. If they were using it as a demo and they turned all that equipment on at the same time, could ii have damaged the electrical system ? The hood hinge was caused by improper closing per the body shop, they said they see that often on Sprinters. The front-end alignment, who knows but I shouldn't have had to pay for it. Im going to bring this somewhere for a fourth attempt to get the electrical system up to par so it does what it is supposed to. Does anybody know a good Consumer Fraud or Lemon Law attorney? All this said, if you do decide to do business with La Mesa, I highly recommend getting a thorough inspection of your unit even if new before you accept it. NOT A HAPPY CAMPER Pun intended. read more

Sold our RV to La Mesa RV on 3/27/25. They "asked" if they could use our AZ plate to drive it to California and that upon arrival they would remove and return the plate to us the next day. They proceeded to utilize the plate throughout northern California for over a month, racking up tolls, that have now come back on us. It is now 6/9/25 (2-1/2 months later) of trying to get our plates back and tolls paid. We're now getting 2nd notices of non-payment for multiple tolls. They (Jerry Jensen, (Operations Manager), Greg (did the buy transaction) and Tom (drove it to CA)) "promise" a lot and DO NOT DELIVER. They blamed their "delivery guy".... THEIR employee...and stated "we don't do that". They take ZERO accountability. Will NEVER do business again with this company. read more

La Mesa RV in Phoenix gave me a once in my lifetime experience that I will never ever forget. It was serious business made simple by the best crew, starting with Brenda, my saleswoman extraordinaire, Scott , the sales manager, Craig, Brenda's stunt double, and Michelle, in finance, with whom I could have spent the afternoon with, just talking. These are just the first crew in my crew of crews that earned honorable mention for their work. It was Brenda however, that started the ball rolling. She answered my call, told me that the 2023 Winnebago Micro Minnie I wanted was on the lot in Phoenix and it was at a priced lower, with upgrades, than the exact same model we were about to purchase elsewhere. The best part was that it took less that two hours for Scott to call, congratulating me, and letting me know that Carmen in the delivery department would soon be calling to set up my deliver date and time. That happened way sooner than expect AND he put any concerns of mine to rest while I had to wait for my schedule to clear. And it did! Mary and I picked her up today! But wait! There are a few more people that were involved in my extraordinary experience. Within a few minutes upon our arrival from our epic journey from our home in San Leandro, Ken, orientation Guru, met us in the lobby and quickly escorted us to see what we had been waiting so long to see. Our brand new rig! That thing can't disappoint! It's so cool got chills when I laid eyes on it. Ken was the perfect delivery person. We had watched every YouTube ON YouTube about our rig. But all of those were just a warm up for the real deal walk through with Ken. Ken took us to an unexpected and highly delightful NEXT LEVEL of explanation, demonstration, and our favorite part about Ken, he made it FUN!!!! It's supposed to be and Ken, I can't tell you how much your delivery meant to us and me especially. You too your time and showed me details I would had to figure out the difficult way. You are a true service professional and I know a thing or ten about service. Carmen (man, I hope I spelled that right), you're next. You hooked me up with a crew of good mechanics who readied my new truck for the trailer. Jacob, had my trailer stabilizer kit installed in short order, put our new plate on, and that was it! Sounds simple? It was! It was my all time favorite ever experience anywhere. Why? Well, they facilitated the next chapter of my wife and my life's next chapter and nothing on planet Earth could possibly be more exciting that this! It is late, I am tired, but all of you needed to see how happy you made one guy and his wife. Thank you. You never know, we might return one day sooner than later for our next RV! read more

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Watch out for this RV business Their service department is the worst They are so slow and inefficient You make appointments to have rv serviced But they don't look at it for 1.5 weeks at least But they will tell you if you don't pick up when it's done they will charge you for each day I should charge then for the weeks each time I drop it off and nothings done They cause more problems while the rv is sitting there Last time I dropped off, nothing fixed, everything has to be ordered, and left with more problems than I brought in. They broke my key, they broke my control monitor , and they marked up my floor This has been the first year of hell dealing with them Once this work is done, if ever, I will never go back here And as I plan my retirement and think of upgrading my RV I will never purchase from them again. La Mesa you should be ashamed of yourselves read more

I don't even know what to say besides, first don't buy a Class B Entegra Ethos LI as it's filled with problems . Air conditioner is pretty awful. Now for sales, they will pretty much tell you what you want to hear to get you to buy, ask more questions and I'm sure their noses will start looking like Pinocchio. It's what they don't say that screws you. Don't waste your money on any of the extras. Special services and what not unless you take the time in the financing office read everything they are trying to convince you. I seriously don't know how the people who work here can sleep at night. Do your homework there's a reason they are getting 1 star reviews. Now for service, my rig has been in twice for the air conditioner and the last time it took 5 weeks to get a new one put in after waiting for 4 weeks to diagnose. New air conditioner is still not good enough to keep the van cool under 90. read more

Do not buy here! Going on almost a year of purchasing our RV and it has been in the shop ever month since we've owned it for issues that were brought to their attention before purchasing and were on the bill of sale. Worst customer service they tell you what you want to hear until you sign your contract and they can care less after that. All the negative reviews are true!! read more

Had a wonderful buying experience. I would highly recommend La Mesa RV. They answered all of our questions thoroughly and found us exactly what we were looking for. read more

La Mesa is the worst at supporting what they sell. They put all the effort and customer service into selling you the rig, but then absolutely fail at supporting you after the sale. Our rig is still under warranty, but we've only been able to get it in once in the entire year we've had it. The repairs they did were of poor quality, and must be repaired again. Don't waste your time with La Mesa or Thor. Check out the "I Hate Thor" YouTube channel... https://www.youtube.com/@IHateThor read more

Once again, La Mesa has done us wrong. Do not go to this place. We purchased our RV and a screen on one of the windows was missing. We were told it's ordered and when we tried to follow up, they either put it on another RV or told us they couldn't find it. Multiple times we've had discussions about the missing screen. Now we're reminding them again and they've told us it's too late. Clearly there is documentation of the missing screen. We've paid for it! Where is it? Do not buy here or go here. They will have you sign and make promises. Oh sure, we'll get you the missing screen that you paid for. Service is horrible. (just look at my earlier post on the incorrect air conditioner installation) read more

They will sell you a broken RV and not repair it, even if you report all the defects and damages immediately. Our RV was sold brand new to someone from their dealership and they traded it back in to them and then we bought it. We went on a trip and couldn't get the Murphy bed up without dismantling the entire system, turns out they didn't even screw the mechanism back into the sides and wall! The screws were all over the floor, rolling around! This is the only dealership that's ever touched this RV... Pam was great but she didn't take care of us when these issues came up... we are young and would have been customers for life! $130,000 purchase and they couldn't even put it back together properly... read more

So, it has now been another 18 days - We were told they were going to order pieces but no confirmation. When you call service if they do not answer it rings and then hangs up. Over the last week we have called over 20 times and had the phone just hand up. Called the switchboard and left a message and were told we would get a return call- 2 days later- nothing. Called the service manager and was sent to voicemail. Bottom line- La Mesa RV Sales lied to us. LaMesa RV Maintenance has done the same thing TAKE your hard earned money SOME WHERE ELSE! read more

They won't let you look around ... without running your credit. Its a hard pressure sales environment and I cant do business like that.

Bad! Do not buy from them! Worst company to deal with ever! 8 months later and never got our broken bed in half. We are honeymooners and had to sleep separate beds..cotton boards broke first night. New RV! Doors did not lock..would not take phone calls! Stay away! read more

They do not carry the right brands and never have enough inventory Hard to find help or support read more

This is my message to Phoenix Crusier RV. Save yourself some headaches and heartaches avoid La Mesa at all costs I purchased an 2100 from La Mesa rv. I purchased it with their commitment that you would provide them with the upgrade for larger display and sirus. That did not happen I brought it in for service multiple times. Refrigerator it was not working for very long on LP. They said working fine. Each time I have been in there for service I have had to return it as it was never right. I had outside warranty mirror replaced and they screwed up dash and didn't hook up turning indicator. I called awhen I returned home and they said they would put it right. I explained i was not keeping it in town after extended trip and they said no problem. The service worldwide found the leak that had been there since beginning la Mesa is the worst. We like the RV and recommend it with the caviar not to buy anything from la Mesa. I tried to schedule and appointment and earliest was nov29th. Too late for our trip. I stopped by service rv and they fixed generator, turn signal and Lp leak in a few hours. I suggest you find another dealer. And to matters worse when I said I wanted to have the mirror corrected, their response was we only guarantee our work for 90 days!! read more

The delivery mngr JAMES LAMASTER. The magical technique FRANK. Plus the never forget many thanks to the receptionist that answers your phone calls. Thanks for the extremely service and personal service you provided for my motorcoach and my puppy Quincey. We bought our coach cuz of the service we got from sales staff. You want a team of very skilled-people to keep your vacation adventures on a smooth track. Very grateful to you. Thanks. read more

Do not go there They will not honor any deals you make with them and you will end up paying a lot more read more

Highly DISAPOINTED with La Mesa RV 7525 W. McDowell Rd. I do not even know where to start. After paying $64,546.00 in cash + another $3,990.00 for extra insurance, we never been treated so poorly!!!!!!!!!!! 1. After 3 days in the 2021 Crossroads Cruiser, we woke up to 2 inches of water from broken water line behind refrigerator to the icemaker. 2. How do we know it was the line to icemaker? After many unsuccessful attempts & many unanswered messages left to contact La Mesa RV we had to contact the makers of refrigerator to figure out how to get the icemaker working. The service people did not turn on the water to icemaker. 3. Which brings me to turning on the water outlet value to the icemaker, my husband reached under the kitchen sink to turn valve and the board under cupboard fell because there was one staple holding the board up. 4. Hot water tank will NOT work with electric ONLY propane. Who knows why I can NOT get anyone to answer the phone? 5. Which brings me to the so called "We'll Be Here After You Leave Today!" flyer. For the first 120 days after you purchase RV from La Mesa RV they will continue to provide support at toll free phone number. This is a laughingstock!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Never answer the phone & now all the sudden they will be out of office till the 12th of July. Why, so they can run the 120 days out. Bought this 2021 Crossroads Cruiser April 30, 2021. We are now at 40 days as of July 10, 2021. 6. A/C unit in living room/kitchen is NOT cold. 7. Gas lines run down the bottom of the frame so we can NOT block up the RV. 8. Why would we need to block up RV you ask? Because electric levelers in the middle will NOT work. Keep getting an ERROR Code. Yes, I have called. 9. And this brings me back to the 120 days we are here for you. We were told by the salesman that just because we live in Flagstaff, AZ they have a mobile unit to come fix this $64,546.00 RV. Outright lie!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! No names mentioned the lady on the phone yesterday July 9, 2021 told me their mobile unit will cost us $149.00 for the first 50 miles & then $1.00 per mile after that. Do they realize we live 145 miles +? So let me get this right $249.00 for LA Mesa RV to honor their warranty for a brand-new RV. I AM APPALLED!!!!!!!!! Wait folks it gets better. 10. Sewer pipe outlet is put on crooked. Husband had a time hooking sewer up. Yes, we have had an RV for years, so we know what we are doing. 11. Bathroom sink has a drip, make sure you do not leave the drain closed. Or we are going to flood again!!!! 12. Molding by the door was never fixed, we asked multiple times. How hard it to put a couple of staples in the molding? Apparently, extremely hard. 13. Satellite system will not work with the dish system. Why? I can NOT get any answers from anyone. 14. La Mesa RV had a whole month to get this 5th wheel ready for us before we picked it up. We had an appointment at 9 am in morning. We had to wait another 3-4 hrs. for them to get it ready. We have a business also, but apparently our time means nothing to LA Mesa RV. 15. Electronic recliners will NOT work unless I unplug them and reset them. The recliner gets stuck into the up position. LA Mesa RV should be ashamed in the way they have treated us!!!!!!!!!!!!!!!!!!!!!!!!!!!! Keystone should be ashamed of having LA Mesa RV as one of their dealers. Keystone should cancel their contract with LA Mesa RV, with this kind of service we would never treat our valued customers this way. For the price we paid for this RV we are HIGHLY DISSAPPOINTED! Never, ever go to LA Mesa RV for a new RV you will get the shaft in the end but only after they receive their money! Updating to date 12/14/21 on the new 2021 Crossroads Cruiser made by Keystone. 16. Had a water leak under 5th wheel, Guess what, Keystone did NOT even attempt to hook up the drain pipe on shower also noticed absolutely NO INSULATION UNDER 5TH WHEEL!!!!!! I AM SURE THERE IS MORE TO COME!!!!! Sadly, disappointed in LA Mesa RV 7525 W McDowell Phoenix AZ, Sherrie Williams read more

This is in regards to my neighbor that just returned from a summer away. They have a 2023 35' RV from LaMesa and when he went to set the jacks to level and unload etc the jacks wouldn't drop. We looked in the side compartment and hydraulic oil (red in color) everywhere. When he bought the unit he also bought a 6 year warranty. He called them and a woman answered after he explained what the issue was she said "not our problem take it to Ford. Putting the legwork on him to call Ford explain the situation and see how to get it there. I'd of told her have someone come and get this by tomorrow morning or you'll hear back from my attorney, your product, your warranty. read more