For a sweet treat, I think this little place tucked on the B concourse is a real hit (B19, to be precise). But sheesh! My humble recommendation is to work out their ordering system. People congregate and get stuck after ordering, trying to get coffee, when it's busy. There's no room to move around others who have ordered and are getting their coffee. At the same time people are trying to approach the counter to pick up their orders. It's just too disorganized imho. Also, what I didn't like was the woman screaming out orders. That's your system? Screaming when ordered are ready? It was really disconcerting. To top it off, customers were scolded by another employee telling customers to make sure we're listening for our order number. I think they really need to figure out a better system. Put fewer people on the register and put more people assisting customers and managing the dining space around your order counter. It was all just very confusing and not a pleasant experience. I hope this feedback is instructive to the owners or the manager to look at system improvements to the employee and the customer experience. It's not the customer's fault if they have nowhere to go to wait for their orders. So I hope you give this some thought. read more

This place holds a special place in my heart! We ordered the HAVE TO tomato bisque and Ceasar salad! Both absolutely delicious. And left with a bevy of pastries! I've been coming to La Madeleine in different states for over 30 yrs. In Houston when I was a regular customer. When I moved to a state with no La Madeleine the owner would personally ship my order to me monthly! Fantastic place. And as always such a cute place! Always welcoming and relaxing read more

I grew up on La Madeleine and where I live now doesn't have it, so I enjoy grabbing some nostalgic food here whenever I travel through PHX airport. I was a little disappointed the chicken salad doesn't have hot chicken like a regular location. It also doesn't have the same flavoring and spices. It's just cold bland chicken on top of your grab and go salad. My husband really enjoyed the French dip sandwich - crispy bread and piping hot with the sauce. It is noticeably pricier than a regular location, but well it's an airport so...I'm just glad to have the food options. French dip took maybe 7 min to make, and there wasn't really much line. read more

Best Croque monsieur sandwich I've had in forever. Also had the cheesecake. I was pleasantly surprised and almost said it was great for an airport restaurant but it was just great - period. Glad I had to wait for my flight. read more

The food was good, particularly for airport food. The service was super fast! Best of all, our server/cashier Guy was a true gem. He was so charming and upbeat, it really made our day. We had the croque monsieur with ham, it was crispy and delicious. Our teen had the tomato basil soup and declared it good. We shared the lemon coconut cake which was good but very sweet. Would definitely stop by again! read more

La Madeleine PHX: Term 4 B19 - Beverages area - American Near Me - Phoenix, Arizona

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Fast food gets really old when you are traveling. Thank goodness for this gem in the Phoenix airport. I've never been to this part of the terminal, but I was captured by the effervescent sound of a young man letting travelers know that they had "real" food. I chose the chicken crosaint sandwich. It was amazing! And Darius, the voice of the "real" food was a delight. I will be back. read more

La Madeleine PHX: Term 4 B19 - Darius is in the red shirt! - American Near Me - Phoenix, Arizona

I'm traveling for work and stopped here for lunch before flying back to Hawai'i. YUM! Great sandwich! The service was great, and enough seating to sit and eat comfortably. read more

We loved Guy, our point person at the register. From his friendly Bonjour! to his offering to personally deliver our tea and sandwiches, he turned an otherwise mundane airport experience into a party. Epic cheesy grilled cheese loved by my son, had to tip twice. We'll be back. Anyone wanting to learn how to treat stressed out airport travelers should take a master class from Guy. Magnifique! read more

La Madeleine PHX: Term 4 B19 - Grilled cheese, extra cheesy! - American Near Me - Phoenix, Arizona

Waited 20 minutes for waffle that tasted like funnel cake and food poisoning. 13 hour flight ahead of me pray for mine arsenhöle oh nein!!!

Nice cozy atmosphere especially during the winter time with the fireplace running which add an ambience to your breakfast or meal.

Tyra was wonderful to us! Made a tired family with littles feel special! The turkey croque monsier was delicious! The portion was great too! Such a cute little French spot in the airport! Next time we'll get some dessert!! That cheesecake looked amazing! read more

La Madeleine PHX: Term 4 B19 - Literally the last bite because we ate it so fast! Yum! - American Near Me - Phoenix, Arizona

Had the BEST food and customer service at this La Madeleine! We have never experienced such pleasant employees at an airport restaurant. They went above and beyond for everyone and our food was delicious! Faith, Khalid, Becca and Celia were all impressively nice, and they're happy attitude was contagious! Go eat here! read more

I came in looking for a late night treat and was greeted by a friendly helpful person Tyra. She is soo sweet and caring and very very patient with me and all my questions. She did everything she could do to please me with her wealth of information about the menu. I know I was being annoying but she never changed her attitude and was kind the whole way through the transaction never wavering in her hospitable attitude. I wish everyone in customer service was like her. Hope to see you again Tyra you made my night !! read more

Last night I had a quick layover in PHX. I had only 19 minutes to grab something to eat. The easy choice was to wait in the line at the Golden Arches, but next door was La Madeleine. No line, so I gave it a try. It was late, so unfortunately pasta and chicken salad was no longer available. I had the Croque Monsieur with ham. OMG, this sandwich was SPECTACULAR! It was so good I thought, "I have to give these guys a review." They promised it would take only 10 minutes, and it did. It came with my choice of chips or a banana. So much better than other airport food. I highly recommend! read more

This is a great pastry shop located in the Sky Harbor airport in Phoenix. They have a large selection of pastries, and the staff is amazing. The staff suggested a great pastry, and they warmed my pastry in the oven. If you're looking for a pastry or something to eat at Sky Harbor Airport, this is a great option. read more

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The ONLY thing better than the sandwiches (which were PHENOMENAL) was the the service we got from Alex! WOW!! Im in the service industry and RARELY get service like what he delivered! This was so far beyond any "airport meal" I've ever had. DON'T MISS THIS RESTAURANT!!! You'll be sorry!!! Alex... if you ever decide to leave the sunshine of Phoenix, you have a job waiting with me Calgary! read more

On an early layover so we stopped in for breakfast. I had the croque monsieur and my husband had the yogurt parfait and a croissant. The sandwich was fabulous and the parfait was yummy and fresh. They even made my husband a special coffee that he likes. The service is really what I am writing about. So friendly and personable. Very hard to find that level of authenticity. Thanks for starting our day of right, La Mad!!!! read more

Food was good at the Airport level. I liked the turkey monsieur croquet. More than that was the service. The staff was friendly and cared as if they owned the business. I always appreciate the pride and attention to detail people have for what they do. read more

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When you ask the staff if their Croissants are fresh and they acknowledge they just came out of the oven and you get what tasted like a day old roll, it's hardly worth the $6 bucks. As a back-up, I ordered a Palmier and that too was a terrible example of a french pastry. le Madeleine should be embarrassed and ashamed to serve such garbage. read more

Don and the Crew were Amazing!!!! The food was delicious and the environment was clean and fun! What abreath of fresh air! This restaraunt is like an oasis of pleasure in the middle of the Phoenix airport !!!! All the people at work in this restaurant are like family and HAPPY!!! Thank You !!! read more

Nicest people that I've ever had in an airport restaurant!! Food was delicious but it wouldn't have mattered because they were so nice!! read more

Bartholamew and his team were absolutely amazing and they made everything to perfection! Everyone was super helpful and genuine and made sure I was taken care of! I highly recommend the food here read more

La Madeleine PHX: Term 4 B19 - a plate with a grilled cheese sandwich and a bowl of soup - American Near Me - Phoenix, Arizona

Extraordinary friendly staff and excellent food! I had the French dip, fresh and hot. So delicious! I'll be back again!!!

We were very impressed with the service and the food. All the workers out front were friendly and helpful. Working at an airport means meeting people who are too tired and too stressed but they genuinely tried to be helpful. Our sandwich and quiche were hot and tasty. read more

If you're in a hurry in the morning and want pretty tasty breakfast sandwich. Oh! They also serve lunch, but I haven't had the chance to try it yet. I do recommend the Breakfast Croissant. It's bacon, egg, and cheesy goodness. Cooked very well and all the flavor was there! Also got an iced coffee with almond milk and sugar-free vanilla flavor added. When your options and time is limited, stop by La Madeleine. read more

La Madeleine PHX: Term 4 B19 - Breakfast Croissant $10 and Iced Coffee $4 - American Near Me - Phoenix, Arizona

Food and service were amazing. Khalid made sure that we got the freshest food even though we ordered pre-made items and everything was delicious. The staff were laughing and seemed to genuinely enjoy working there which made it such an enjoyable experience. Will definitely make a point to go there whenever I'm at the PHX airport. read more

Food was awesome. Spoke with GM, Bartholomew, and he is the most polite attentive person. Great food and great people what else could you ask for while in between flights. Highly recommended read more

I ordered a$4.95 chocolate croissant and didn't receive one. Grilled cheese is flavorless

I am enjoying the most luscious plain cheesecake! The customer service is great as well especially thanks to the kindness of the manager, Tyra. Thank you for making my day! read more

The food and the customer service were amazing. The manager, Tyra, is so sweet. When our Canadian cards wouldn't work she gave us our meal on the house for mothers day. Talk about kindness :) Also, the beat soup and sandwiches. You won't leave hungry! read more

My aunt had the French dip and enjoyed the hot au jus. One of the nicest group of customer service counter hosts and chef I've ever encountered at an airport. read more

Coming through PHX after roaming the airport given our 3 hour delay. The gentleman at the front counter just lit up our day with his positivity. It's rare that someone greets you with that type of energy and personality these days. What a crew they have and bravo! Will seek this place out again next time I'm coming through. read more

I walked out. Manager is a moron and doesn't know how to handle a line. I sat their for ten minutes while he counseled a lady on bread sticks or a roll just to have her buy nothing and then ask me "what are you waiting for?" To pay for my food..... read more

La Madeleine is a quick dining option if you find yourself in Terminal 4 of Phoenix Airport. It's a bakery/cafe so most of its menu includes baked goods, such as sandwiches, croissants, and pastries. You would think a bakery would at least have decent bread for its sandwiches, but I was pretty disappointed with the ham sandwich I ordered ($9.57). The bread was stale so the sandwich overall tasted dry. Perhaps they didn't have fresh bread that day, but for a bakery, that's not a good sign. I did get a side caesar salad, which tasted fine, but I would not order a sandwich in the future. read more

La Madeleine PHX: Term 4 B19 - Ham sandwich with side caesar salad ($9.57) - American Near Me - Phoenix, Arizona

I used to work for LM under a different franchise. I miss the pasta. I arrived ridiculously early before my flight and decided to make my way over here. Busy this evening. There is a good selection for quicker meals. Sandwiches and the dessert case available to grab before your flight. I decided to sit down and order the pesto pasta with extra sauce. I can't give four stars because it kinda bugged me that I didn't get a breadstick-what comes with all adult pastas-I got the half of a bread bun for sandwiches in place of a breadstick. So one off for that. Also the tables feel very flimsy to be honest. But what matters is the food. The pasta is delicious. Sauces were hot once handed out to me. Breadstick/bun was hot as well. So I can't discount them too much because the staff here is working it hard and it's an airport location of a chain brand. On busy days they probably run out fast. Even the manager is jumping in. A tall man in a red shirt, helping declutter and clean up tables. So everyone is swinging hot and doing a great job. Soda station is clean and stocked. It's an airport, so the bathroom review goes to sky harbor (it's clean). Hot coffee checked 3 times by staff while writing this (!). They are working hard tonight and myself, and many others sitting here would agree we're happy with the food and the service. Thank you. read more

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Had the french dip and my friend had the pesto caprese and they both were amazing! Definitely a must try if you are traveling through or to Phoenix. read more

Not sure how French this place is. They serve pasta, sandwiches and pastries. Worked out well since I needed to fuel up and did not have a lot of time before my flight. read more

Ooo la la! This is a hidden treasure that I will go out of my way to eat at whenever I am at PHX airport. We just got off a 4 hour flight and we're looking for a place to eat before our next flight and this friendly guy Bartholomew had a tray of croque sandwiches and offered us samples. We all took a bite and immediately went in the restaurant. Bartholomew recommended the croque sandwich paired with their tomato basil soup and it was delicious! We will be back again for sure! read more

Layover in Sky Harbor led us past this restaurant looking for family dinner after a long east coast flight. Croque monsieur was fresh and tasty, cream of mushroom soup on point, and French Onion soup tasty. Manager gave us a tip that their chocolate chip cookies had just come out of the oven -- ON IT!! All left very happy and full. Will seek out this location next time we're passing thru Phoenix. read more

So we were passing by and this place just stood out! Bartholomew gave some samples which were magnificent and we popped in. We got our food and it was delicious following Bartholomew's advice we got some tomato soup to dip our sandwiches in. He even brought us free cookies which I highly recommend, there was a lot of good flavor and the texture was the good kind of soft, not too soft and not too hard. Overall this place deserves its five star reviews and I'll be back whenever I'm back in Phoenix. read more