1. L'Occitane en Provence

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Torrance, CA

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L'Occitane en Provence

3.3 (12 reviews)
Closed • 11:00 am - 7:00 pm

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8 years ago

I'm not at all happy with the service at the Del Amo store. Taking my business back to the El Segundo store.

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Facials facials facials, let's make it smooth again. Zap zap…read morezip zip, let's make it bright again. Claire's recs are honest, but she keeps it real again. Custom package may be your best bargain. Cost may be pricey, but results are evident. Trust the process and your skin will be clear again.

The worst facial I have ever received . Don't advertise on Groupon if you have a problem with…read morepeople booking with Groupon . I feel like because you're getting a discount for the service they give you the worst service imaginable . I came in today , and immediately the front desk was trying to have me purchase additional extractions or a different type of facial that is more expensive , she said " you have acne this facial isn't suited for you" I told her kindly I actually don't have acne , I have a dermatologist and yes I do have acne scars but I have not a single active pimple or skin that needed many extractions . She said they would only do extractions on my nose and lips and I said that was perfect for me . They take me to the room and leave the room so I can change out of my shirt . MIND YOU THIS IS A 60 MINUTE FACIAL . I paid for a 60 minute facial which means I expect 60 mins worth of service . It took her 5 minutes to come back to the room . There was no sink for her to wash her hands and I didn't see her put on hand sanitizer . She washed my face and then applied an exfoliator that felt like tree hut scrub . She then left the room for 10 more minutes at this point we have only gotten to exfoliation and she already hasn't been on the room for 15 minutes ..... she comes back and puts this ultrasonic device that is usually used for extractions , she put no pressure and no extractions nor dead skin was taken off . She then gives me the shittiest facial massage . No technique , no pressure , just slathering thick cream on my face this goes on for about 10 minutes and then she slathers a mask on me and leaves for the rest of the appointment . I laid there for 15-20 mins just wondering where she left . Usually during a mask , estheticians will find something to do like a scalp massage or anything really that is providing a service in that downtime . She comes back takes off the mask and this point I'm really upset . I try to walk out the door , and the front desk harassed me about a tip I told her it was the worse facial I have ever received I will definitely not be tipping . Not only am I going to dispute this with my bank but I am absolutely reporting this place to the board of Estheticians. There is no way this lady went though any formal training . You guys should be ashamed of yourselves for this SCAM . You should t have to scam people out of money . Definitely did not receive the service i paid for .

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I can't say enough good things about Jenny. She really takes the time to look at your skin at the…read morestart of every session and adjusts everything based on what your skin needs that day. Nothing feels cookie-cutter -- it's completely personalized every time. She's super gentle, really knowledgeable, and just has a very calming, comforting vibe. She also uses high-tech equipment from Korea, which makes the whole experience feel next level and not something I could just do on my own at home. I'm just getting into skincare in my mid-forties (so she definitely has an uphill battle with me), but I always leave with my skin glowing. And, as a bonus, I get the BEST sleep of my life during my 90 minute sessions with her. If you want someone who really knows what they're doing and actually cares about your skin, go see Jenny!

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L'Occitane en Provence - cosmetics - Updated October 2026

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