I visited today 05/23/25, as my 16-year-old daughter booked me an appointment for my birthday for a facial. Hoping for a relaxing and professional experience, but unfortunately, it fell far short of expectations. The service was not only subpar--unenjoyable and inattentive--but I also discovered that some of the staff may not be properly licensed, which raises serious concerns about safety and professionalism.There was a noticeable lack of attention to detail and customer care especially because the owner had her toddler running all around the place and not only that he was screaming at the top of his lungs, not only did the child went inside my room-space but also my daughters (since she decided to get a facial last minute.) opening our curtains screaming for his mommy (owner) extra loud. I left feeling more stressed than when I arrived, which completely defeats the purpose of a spa visit especially on my birthday. I would strongly urge owner to ensure all staff meet proper licensing requirements and to improve the quality of customer service, including herself. She was not accommodating at all. They don't even have water available for customers for after service.As a licensed professional I couldn't recognize any of the massage movements I was getting from the lady (Sarai) that was doing my facial, not effleurage, petrissage, tapotement, friction, or vibration. She didn't ask me if I was allergic to anything, which I am. I have extra sensitive skin and rosacea, she did use products on my face that had fragrance and caused temporary tingling but nothing too severe, thankfully. As soon as she started, I questioned if she was licensed because she did not put a headband over my head to protect my hair (which is the first thing they teach you before you start a facial service (aside of sanitation and infection control.) She did the bare minimal for extraction, she didn't tilt my nose one bit, mainly she removed little peach fuzz. Later in the service, she put a facemask on me after cleansing me about 5xs and lathering my hair with all kinds of gels which left my hair line all around musty, said she would go change the water and left me for about 20 mins. Any licensed professional knows that when you have a client with a facemask on you should massage the neck, clavicle area, shoulders, arms etc. but we not nothing of that (not me or my daughter, she was in the room next to me), we just laid there for 20 mins or so until they (I say "they" because me and my daughter had the same experience.) came back, by then I was already irritated because the kid was screaming at the top of his lungs for couple mins, I couldn't relax not one bit, my head started pulsing right away it was just too much.I don't understand how the owner thinks having her kid running around screaming is ok. Later, when I got up to change after my service was over I looked around the booth for a license and there was one with the name "Anna" but she told me her name was Sarai so when I went to the front the owner had 3 kids in the lobby extra loud, I proceeded to ask her if Sarai had a license and she immediately went on panic mode, she (owner) said, "she does have one", it's in the other room, I asked if I could see it, she (owner) then left, came back and said it wasn't there. She, (owner) then proceeded to open a messy drawer from underneath the front desk and started looking for her license, I reminded her that by law every employee offering service must have it next to her work area, she (owner) insisted she had one but didn't have it with her. she then got a little notepad and started noting stuff down. She referred me to the state board website and told me to look her up, but she wasn't giving me accurate information. I asked her if Sarai was new because I could tell she wasn't experienced and she said, "yes, this is her first job, she's been here about year." but what didn't make sense is that the owner showed me a picture of a the license from her camera roll with the name (Sarai) but the license didn't have a Sarai's printed picture, and not only that the licenses has been active since 2017 and she,(Sarai) was unaware it expires in 5 days (at that point Sarai was in the lobby with us.) Her and the owner were going back and forth about the placement of the license, so that made things even more suspicious. I told her I knew all licenses must have a picture, and she said maybe it's different because things changed after covid. But upon research on the state board website and my friends that are licensed in the state of CA., all licenses must have a picture, so they might have FAKE licenses. Also, the paper the license is printed on looks like reg, printer paper.... everything was super sketchy. I reminded her (owner) that if state board walks in she, and everyone working without a license can get fined. She also apologized for her crying child and said she didn't have a babysitter. Everything was super chaotic, she gave me the Mother's read more
