Walked in at 315 pm for what should be a 15 minute oil change. No cars waiting. They close at 4 pm. The guy at the front desk made it clear he was annoyed we showed up. He said "waited until the last minute huh?!"....while barely looking up from whatever he was doing. I just walked out. They clearly don't need the business. read more

A huge improvement over the past 2 years. Been taking our autos there for a long time. My wife's car is a 2014 Altima and the headlights were getting dim so I bought a set and opened the hood. WTF! They're only accessible by the wheel well. Took it to them and they replaced the bulbs for free! read more

The worst service I have ever experienced. Towed the car for a battery change, they changed it and replaced other things for the battery "needed" as they said. When I picked up the car, the "check engine" light was on, the car was shaking. I took it back and they were very rude. They said that it's a separate issue and that I can bring it the next day for the mechanic to check it. I asked for the manager, who was hiding at the back, he said " we were told it's a battery issue", and this is a separate issue and bring it back tomorrow and "we will go from there". I will never be back for any service at that location. I wish I could give a negative star. read more

Outstanding business. Rick is the manager at this location. Keeps a real clean shop. Quick and courteous service. All the employees dressed neatly and uniforms, this is a class act. Great job Rick. read more

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Very nice waiting area. Tv and a separate room for kids to play. Plenty of seating. Nice staff. Can't complain. No complaints. Would recommend to others in the area. read more

The service was quick, detailed, and polite! Yes, all oil change businesses try to upsell, because that's their business. I had a synthetic oil change because it required me to change the fluid less frequently hence less inconvenience and better performance. I have nothing but praise for their service. Just learn to say no when telling you something that might be true but you don't want to pay for. They honored the Senior's pricing as well which was a bonus! Highly recommend it because of the quickness of service. It would have been a nice extra if they vacuumed out the front seat floorboard. read more

I was pleasantly happy to learn that Kwik Kar has Sunday hours as my vehicle needed an oil change ASAP. The staff was friendly and their waiting area clean. Their prices are competitive and their estimate time to completion accurate. I did notice members of staff in the outdoor bays were not wearing masks nor practicing proper distancing of each other. And inside the gentleman who was closing the sale with me also was not wearing a masks yet they require everyone who enters the building to wear masks. Please practice what your expectations are and not for the exceptions. Thanks! read more

Brutal experience to get a simple oil change and tire rotation. I usually go to another location, but this one was open today so I came. After 1 hour in waiting room (they hadn't even started yet) they came to tell me they are out of Full Synthetic so they wanted to put in higher synthetic that was $25 more. Got them to honor the price but it's been an additional 40 min and they still don't have my car oil change done (much less tire rotation). Simple oil change, nearly 2 hours. Highly discourage coming here, esp on a weekend. read more

This location is horrible. They charged my daughter for an engine diagnostic but did not complete the work. Instead they claim they rotated her tires. Why? She came in because the check engine light came on while driving and this location was close to our house. Big mistake. She had to pay for a service that was not completed (engine diagnostic) in order to get her car back. read more

Went in a couple of weeks ago to get an oil change done on my 2013 VW Passat. I've been taking my car here to get the oil done since it was purchased with no problems. Due to getting synthetic it has been on the pricey side, but this time they charged me $40 more than I had ever paid previously. When I asked about this difference the price of my oil change progressively got cheaper. Unsure if the guy was trying to take advantage of the situation as I am a 20-something year old female who doesn't know much about cars, but trying to charge that much extra and then decreasing it down seemed sketchy. On another note, when doing my oil change the technician noticed something wrong with a CV Axle on my vehicle. That wasn't the issue, the problem was when he proposed that I "ask my boyfriend" about it or "ask my dad". I didn't think that getting an oil change included being patronized these days. Wouldn't recommend, despite being a consistent customer for the past five years. read more

I was in a time crunch and needed an oil change quickly. From that moment I was greeted with pleasant, fun, professional energy. The guys there were fantastic, and the service was fast. And yes I would take my car back--more for the customer service. The staff really was awesome And changed my mood by putting a smile on my face. And as cold as it was today they did their job gracefully. read more

I went to the Kwik Kar on Preston road in Plano, went inside, inquired about an oil change. I was told my 2017 Pacifica required synthetic oil. The young man behind the counter said "the manufacturer requires synthetic oil". THIS IS A LIE. Chrysler does not make any such claim. Synthetic oil changes are double the cost of conventional oil. Most of the oil change places have adapted this lie. And it is just that, a lie, to make more money. I went to a Jiffy Lube and had a regular oil change and he even gave me a coupon. They were great. I hate being lied to I will never use this or Take 5 oil who would not honor my veteran I.D. issued by the V.A, voiding my 25% discount, and they too stuck to a lie about requiring synthetic. Seems more and more companies are telling big lies and I will not do business with any of them read more

I used to like the service here. New ownership and they don't care about me. I was told after services were performed it would require extra oil and that cost me a lot more than I had ever paid at this location. When I challenged why they said new ownership and my truck takes extra oil. I had to flag them down to explain it after they walked away from me. I was furious. My wife went there after I told her the service was poor and that I had a very bad experience. She was told a long list of things that needed to be fixed and repaired. She said yes and paid a lot of money. They changed fluid and performed services that were not needed at all. I had the car checked out in December and many items I had replaced and flushed in December at a trusted service establishment were done again today. I am furious. I will not recommend and will not allow my family to return. read more

GREAT customer service! Ask for Joe in particular. Joe went out of his way to make sure everything was at a high quality of standard. I have been coming to this shop for over 20 years now and he is one of the best! read more

I came here today, January 09, 2021, in the middle of the Covid pandemic, and all the staff are not using a mask. The guy who gets my keys and all the guys inside the work area are not using masks. By the way, the state inspection service was really fast, it took about 20 minutes. read more

Kwik Kar - Wait area. - Oil Change Stations Near Me - Plano, Texas

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PLEASE READ THIS BEFORE YOU GO TO KWIKKARI recently left a review about 10 days ago but I had to write another one because I really do not want any one else to be taken advantage of. I did receive a response email from management claiming they would "investigate" but I seriously doubt it. Basically my car is worse than ever before and my check engine light is back on. I went in with a minor problem and now it's a major issue. The worst part is that when I went to the Carrollton location on January 16 for the same issue I was told I needed a Mass Air Flow Sensor replacement which cost $389. Fast forward to April 2 when I came in for a simple tune up and guess what I was told I needed, yup you guessed it a Mass Air Flow Sensor only this time it was $428.99. Unfortunately for me I know nothing about cars and didn't realize that I had been charged for the same thing 3 months earlier until I looked over my previous invoices. Now I'm out almost $2000 because neither location fixed the problem but they took my money and the Plano location totally screwed up my car. The moral of this story keep those invoices and check them before you let these people near your car. I'll have to take mine to the dealership because I just don't have trust or faith in anyone now and I'd be paying the same anyway, but at least I know the work will be done. Save yourself time and money don't let them scam you. The level of integrity is nonexistent! I've included pics of my invoices so you know I'm serious. I know they won't do anything about my situation so the least I can do is prevent this from happening to someone. read more

Kwik Kar - This is my January invoice - Oil Change Stations Near Me - Plano, Texas

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I think this place will go out of business because of them Employees, very disrespectful way to talk with the customers, i came here today to do the state inspection, when I pulled up one of the workers walked around my car to check the tires and said you should be good the car will pass ill take the car and will do it for you , the other worker after checking everything couldn't find a reason to fail it he said you have a front tinted windows, they are light but a little bit darker than state lows so I couldn't pass it and you have to pay $25 anyway,i told him i am 100% sure it is within the state lows because when i done it I asked the to do so he said i have to go back to remove it and we will pass it , i was like why you didn't tell me before you do the inspection at least (just to change me the $25) , people please don't go there because they will find whatever reason to fail your car and not pass it read more

Kwik Kar - State inspection failed - Oil Change Stations Near Me - Plano, Texas

I have a 2002 4runner. KwikKar saved me $1200!!!Heres the story: I went to a local shop in Plano that is very clean and they have very nice amenities and they said I had $1100 in repairs needed after they did a diagnostic, I was shocked, I thought maybe 300-400 possibly. I went to get a second opinion at KwikKar where I have gotten oil changes etc.. before. They did a diagnostic (I also showed then the other auto shops diagnostic). After this they told me I needed a couple hoses fastened tighter on my radiator because they were loose and it was leaking fluid which resulted in a overheating problem...that was it!! I was a little doubtful given the gross difference in diagnostics but I've been driving the car daily a week since and the car is fine. Temperature has been perfect the whole time, driving, idling, surface streets or freeway it perfect. Thanks for saving me $1200 Kwik Kar! read more

There is zero management and communication in this place, first one of the guys that was going to charge us and right when we told him we had a coupon he was upset and left? What kind of customer services was this and someone came in saying we should of said something when we told the guy that took our car in and he even agreed that they don't have communication in that place. Place is trash! Not coming again! read more

5/5 stars for Kwik Kar! I actually went to auto zone for a headlight fix, the guy didn't know which light, didn't want to take my battery out, etc and referred me to just go to Kwik Kar to get it done. Michael was great! He was quick, efficient, and good convo! I will be back! read more

Great quick & easy oil change! My husband was impressed enough to have their service department replace our fuel pump a few days later.

I've been coming here for a long time and the service is excellent. Most importantly, I trust the work they do. Jon the GM is great and does anything he can to help out and make sure customers are happy! Just recently I had some upkeep work that would take a moment to do and Jon offered me a ride home. In fact, the company owner Joe was kind enough to give me the ride home, really nice guy! It says a lot about a company when the upper management and the owner are so incredibly accommodating. read more

After only 5 months my brand new alternator and battery weren't working. My car was dead, so I got it jumped and took it back to this Kwik Kar. When I walked in today (8/1/2020) they informed me that they were under New Ownership / Management as of that morning. Everyone was running around and things seemed to be very chaotic. At that point I wasn't sure if they would warranty anything and I almost freaked out. However, the new owner / manager assured me that even if I couldn't find the receipt he would be able to find it in the old system. They checked the alternator and sure enough it was bad. He said that does happen sometimes even with new alternators and that they would warranty it and replace it for me. I was really surprised that they got the new one ordered and installed quickly and I was back on the road in only 3 hours. Nice people and excellent service... I'm very happy and will definitely bring my car to them again should I have any future auto service needs. read more

Kwik Kar tried the most outrageous upsell ever on my wife. She took my son's car in for an inspection (was her old car but now his first car). It's a 2007 model but low mileage. The inspection failed because the center brake light bulb had burned out. It's a $4 part that takes less than a minute to replace. She overheard one of the mechanics arguing with 2 other people, one is apparently the manager, that it only needed the bulb replaced. When they went back into the office to tell her it failed, they said it had a cracked wheel (no cracks found just a pothole dent that's been there for years) and required full motor mount replacement and gave her a quote for over $2,500. When she refused, they kept pressuring her that the work has to be done now and it took her getting angry, arguing with them, and calling me at work before they would give the car back to her. We will never take any of our cars to Kwik Kar for any services again. read more

Clean comfortable waiting room and professional service for car inspections. Courteous staff and they are efficient. Surprisingly no wait this Saturday on Labor Day weekend. I recommend it to all of my family. We have been going here for years. read more

I'd like to say thank you to the manager, Joe, of this location. He reached out to me personally to inquire about the issues I had. He went out of his way to make sure that my next visit would be nowhere close to the other two. He even set up my appointment & made sure that they knew what was needing done. They did a great job. I was in & out within the hour for tire rotation & oil change. Only thing is that I still had to pay for services. After I got a message saying it would be on the house. read more

Kwik Kar - Even though my oil change & tire rotation "were on the house" I was still charged. :( - Oil Change Stations Near Me - Plano, Texas

These people are a great help and always try their bestto complete the job. You can go to this place and expecr good hospitality.

Beware ! Very shady people to do business with !!! went to do an oil change, my car was perfectly fine, got invoice from them that everything is good the next day I got stuck with my car and had to tow it back home, called mobile mechanic that came a day after, when i told him I just had an oil change that was the firs thing he was checking, I HAD NO OIL in the car!!! I called Kwik Kar , they sent tow truck, took my car to their store add oil and told me that there is nothing wrong with my car!!! they do not want to pay me back for the towing or the mechanic and basically telling me it has nothing to do with them Nate the manager do not want to give me the owners info or to connect me with them Now my car has a lick that i didn't have before and they dont take any responsibility on it ***update Mr. Joe Your answer explains a lot about the way your employees doing business When you guys did "oil change" for me you provided invoice that state my car have no issues Dont try to make it look like my car had issues, that's low As part of your employee explanation: even when you show no oil you still have enough.. that's the reason I didn't got stuck right away! It wasn't missing just a little bit oil - my car HAD NO OIL I do have all the documents and recorded call with the pathetic explanation of your employee, and your comment that supports that I WILL SEE YOU IN COURT. Sir read more

Incredibly bad service. Screws and bolts left loose, hoses under the hood removed and broken. Would not return here if it was my last choice. This place should be shut down read more

AVOID!!! This place is AWFUL. Took in my car for an oil change. They tried to up charge me on everything. I caved when they showed me my dirty filters and overpaid to change them. When I left the ac/heater was making a strange noise. I sent my husband back to confront them bc I could not deal. They refused to help. Claimed it was debris and we should vacuum it at home ourselves. I paid $150 to fix my own car broken by the very people I paid to maintain it!!??? I am super pissed. Total scammers. read more

Fast, efficient and friendly. I'll be back! No nonsense! Would recommend them to anybody.

The guys at Kwik Kar will take good care of you! They made time on a busy Saturday to take care of my A/C, which had blown a fuse, and they also replaced a blinker light and my front brake pads, and checked a few other elements, all in about an hour and for an amazing price! They made me feel heard and important, they were honest, and they were efficient. Mike and Brian personally took interest in my car's needs and made sure they were all addressed. Plus, the location is great and the waiting room is super clean and felt safe and socially distanced. Very happy to have found a place I can trust to bring my car every time in the future! read more

Have used this location for several years; but, never again. Went today for normal oil change and tire rotation. Attendant committed stated 30 to 40 minutes. After 50 minutes, the oil change was not completed. I watched 4 other customers leave or get turned away. I left with a questionable oil change that I must have checked and confirmed elsewhere; and, no tire rotation. The attendant was left by the owners to take all the negative comments and turn away customers. Extremely poor service and management. Do not attempt to go here. read more

Employees are super rude though I know the owner and he is a gentleman - I left without the service and will not return back I have been coming to this place since 2009 but may be covid has affected the brain of some employees read more

I dropped in this afternoon and wanted the mechanics to take a look at my headlights. It was maybe 10 minutes of waiting in the comfortable waiting room on a busy day, and I was able to go and see what was wrong with my car with the help of my mechanic explaining to me the issue. I trusted the info the mechanic gave me by his professional disposition and his general care for his clients. Come here for your car needs! read more

Absolutely amazing service! First time coming here but definitely won't be my last! I went in for an oil change and inspection. What's great about this place is that they actually do check your fluids, put air in your tires and they even vacuumed inside my car! I felt like I was getting the royal treatment! The air in my tires were really low, and they are about a month brand new. Jon was really great about talking to me about potential causes without pushing a sale, which I extremely appreciate. Service was quick, waiting room was cozy and all staff members were extremely nice and accommodating! read more

I brought my car in for an oil service, and they stated that all of my brake pads and rotors were worn off and recommended replacing them. I went to another auto shop for a second opinion, who advised me that the brakes and rotors are in good condition. I would have spent $645 for no reason at this place. read more

Absolutely horrible!! I've been using this place for all my three cars to stay up so to date on oil change, inspection etc for almost 2 years. Recently, I had a transmission slipping issue on one of my car. I brought it to them and the manager or supervisor there told me that it would need a rebuild and quoted me a price of $2195 for it. Just to be sure I had asked him does that include replacing shift solenoids as well and he said "Yes, everything is included". I said I will doand left my car. After almost 10 days they called me and said it's almost done but I have a bad radiator and I asked them to get it replaced. 2 days later I picked up my car and immediately noticed weird rattling noises which was not there initially. I thought the transmission was fine until I drove about 2 miles or so the check engine light came on with D light kept flashing which means faulty transmission. I brought it to autozone to check what was the actual fault code and I got P0757 which is -bad solenoid/shift solenoid stuck ON. I brought it back and they told me that they won't cover for the solenoid replacement (which they initially said that it would be included) After spending almost $2700 (transmission rebuild+radiator) I have a car that does weird rattling noises from engine area(which wasn't there before) and a check engine light with bad shift solenoids which should have been changed along with transmission. Stay the hell away!! read more

I needed an alignment after a terrible accident a few days before. This location is close to my job so I decided to leave work early to stop by. I arrived at 5pm and they looked like they had numerous cars but they were willing to fit my car in. They let me know how long it would take before anything else. Everyone was so kind and funny. They offered me drink and coffee options while I waited. I felt so comfortable. They asked me questions about my car and recent maintenance. I felt assured that they were really going above and beyond during my service! This was my first time paying for an alignment so I couldn't really tell you whether the prices were decent or not. Based on my quick google search it felt right. I will definitely be back because of the amazing hospitality! read more

I was here for a state inspection. Attending to the customer and getting the vehicle in was pretty quick. The guy who inspected my car took out the air filter, got it to the waiting area and asked me if I wanted to replace it and I said no. After driving for a day or so, I heard a different sound from the engine when pushing the gas pedal. I checked the hood and realized that they never bothered to hook back the cover for the air filter. If someone takes out something, they better put it back how it was. I Messaged you the date/ time of the service along with the details of the inspector. read more