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    Kwik Kar

    3.2 (57 reviews)
    Closed • 8:00 am - 6:00 pm

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      Services - Kwik Kar

      Auto transmission repair

      Oil changes

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      Reviews With Photos

      Worst oil change place I've ever been to

      Absolutely HORRIBLE customer service. I just moved to the area and needed an oil change. Place full of employees and nobody, I mean nobody, acknowledged or looked at me. Not even the worker that walked past me in the service desk, filled up coffee and walked right past without asking if I could be helped. Avoid this place and go somewhere that appreciates their customers. ZERO STARS.

      Edgar S.

      Victor Luna went above and beyond for me when I went in to get a last minute inspection for my Tesla Model 3. He was polite, helpful, and experienced, knew exactly what he was doing, and got me in and out lightning fast. I'll definitely be coming back to Celina Kwik Kar, thanks Victor!

      Christopher H.

      Kwik Kar Celina damaged my vehicle when I brought it in for a state inspection end of October. Tech backed out too fast and clipped the front end of my car. Estimated $7K in damage. While Kwik Kar apologized, and said they would pay for repairs, they will not share their insurance or ownership information. Manager was too busy to talk to me the last time I stopped in, and never called me back after I dropped off repair estimates. Had to file a claim with my insurance as I have no one to bill repairs to and I was getting the run around with the manager. Kwik Kar will not provide our insurance company with any insurance information or ownership info either. While I prefer to support local businesses, please be aware what can happen to you at Kwik Kar Celina. Accidents happen, but they should be more helpful making their mistakes right.

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      6 years ago

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      9 years ago

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      9 years ago

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      6 years ago

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      10 years ago

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      8 years ago

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      5 years ago

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      7 years ago

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      7 years ago

      Discovered that they lost and did not replace some hardware that attached a cover pan over the bottom of engine.

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      11 years ago

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      10 years ago

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      7 years ago

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      12 years ago

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      Page 2 of 2

      Ask the Community - Kwik Kar

      Review Highlights - Kwik Kar

      “Justin and everyone here are the most trustworthy people and will not charge you for anything you don't need.”

      Mentioned in 4 reviews

      Read more highlights

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      Brakes Plus

      (5 reviews)

      Man.... With so many auto places popping up it's hard to find the trust worthy ones... but so easy…read moreto find the untrustworthy ones.... Sooo many issues... -was told "computer glitched" and my price went from $900 to $1,300 Just be honest and say you miss quoted it. -hood release latch snapped then proceeded to try and hide it with glue... Again just be honest! It's an old bird I would've understood. Trying to hide it helps no one - poorly put back together. Parts hanging loose... I can't believe it didn't damage anything! - less then 4 months later after they "fixed it" my radiator fan went out again and no warranty. So now I'm doing it myself.... Unfortunately I was excited to write the great review I was hoping to give but sadly after broken parts, bad install and now a redo on the same problem. Someone let me know when they find the honest ones!

      I would give them a zero if I could. I was looking for an emissions test. I scheduled an…read moreappointment online. I received a confirmation in real time and the morning of via email. I drove to the establishment and was told even though I had a confirmation for an appointment that they don't make appointments for emissions test. Yet there is no statement of that online and they confirmed my appointment. They told me I would have to wait three hours. I hope nobody uses them in the future. Fix your computer system and don't allow people to make appointments for services. You do not provide.

      Valvoline Instant Oil Change

      Valvoline Instant Oil Change

      (43 reviews)

      I have been a loyal Valvoline customer for years. I used another location until this Prosper store…read moreopened, and although the staff had been casual and unprofessional in the past, I continued coming because it was convenient. After my most recent experience, I will never return. I came in for a routine oil change, air conditioning service, and vehicle inspection. During my visit, I was advised that my vehicle also needed a radiator fluid replacement, which I agreed to. What I witnessed while my vehicle was being serviced was alarming. The technician working on my car couldn't get the radiator cap off. I heard him complain that it was his fifth radiator cap that day that had been difficult to remove, and I watched him strike it with a wrench to get it loose. At the same time, another employee was walking him through the air conditioning service from across the shop because it was his first time performing one. During the service, the technician cut his finger, and moments later liquid sprayed all over my windshield from the engine compartment. He simply said, "My bad, I'll clean that up," but never explained what had happened. To make matters worse, the inspection I originally came in for couldn't even be completed because no one was available to perform it. Two days later, my check engine light came on. I returned to the store, where an employee scanned my vehicle and found a P0128 code. Before anyone inspected my car, the store manager came over and immediately told me it was an internal thermostat issue and "couldn't be anything we did." Here's what didn't happen: The store manager never asked me what I observed during the service. The store manager never looked at my vehicle. The store manager never inspected the work that had been performed. The store manager never reviewed any security footage. The store manager never attempted to investigate before deciding Valvoline wasn't responsible. I filed a claim because I wanted an independent review. Instead, the store manager called me after I filed the claim, raised his voice, and repeatedly told me he had already said it wasn't anything Valvoline did. The claim was denied based on the store manager's opinion before an independent mechanic had even evaluated my vehicle. I then took my vehicle to Honda for an independent diagnosis. Honda's repair order states: "Possible thermostat failure could be due to recent coolant flush performed by other shop." The service advisor also explained that the recent coolant service may not have been properly completed, allowing air to remain in the cooling system. What disappoints me most is not just the mechanical issue--it's how I was treated. I wasn't asking anyone to admit fault without evidence. I simply expected my concerns to be taken seriously and investigated. Instead, I was dismissed before anyone even looked at my vehicle. Good customer service means listening to customers, conducting a fair investigation, and treating people with respect. Unfortunately, that was not my experience. I cannot recommend this location. Based on my experience, I would strongly encourage anyone considering this Valvoline to take their vehicle somewhere that values quality workmanship, proper training, and customer service.

      So glad I came here! I was coming to get an inspection and oil change since my sticker was a couple…read morehundred miles from needing it. Blake let me know I'm actually not up for an oil change since my car is good for 8,000. Double checked my stick to make sure and then was up next for the inspection. I appreciate Blake's honesty. I'll definitely be back here when I do need the oil change.

      Kwik Kar - autorepair - Updated September 2026

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