Cancel

Open app

Search

Valvoline Instant Oil Change

2.8 (43 reviews)
Closed 9:00 am - 5:00 pm
Updated 2 months ago

Services - Valvoline Instant Oil Change

Oil changes

Valvoline Instant Oil Change Photos

From this Business

More like Valvoline Instant Oil Change

Recommended Reviews - Valvoline Instant Oil Change

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Removal of oil filter housing assembly
Monique S.

10/15/24 Oil change at Valvoline End of November we noticed the engine light on and began to see oil spots in the driveway. 12/2/24 we had time to take it back to Valvoline to check if it was something they did or did not do. Terrell (Goat) the store manager and the Valvoline employees did a quick check inside the engine and under the carriage, and were quick to say it was not because of them, then turned the blame on a possible transmission leak due to the mess of oil the leak had made under the carriage. Since Valvoline dismissed any chance it was due to the oil change, we left and decided to take it to a mechanic. We then took the jeep to Meineke, under the impression that it was possibly a transmission leak, as the employees at Valvoline suggested. Come to find out, the manager at the Meineke, had recently fixed another car after an oil change at the same Valvoline location for customer in September (a Dodge). For this claim, the meineke manager had to physically take the oil filter housing to Valvoline to speak to Terrell. That claim went back and forth for a couple of weeks while the customer was lent a loaner car from Meineke. The dodge claim was finally covered by Valvoline after he had to take the time to drive to the Valvoline location and speak to Terrell in person. On previous calls, Terrell would not admit this incident. 12/12/24 approx 11:40 am, Terrell admitted on the call with the meineke manager, he did remember. The picture of the finger on the oil housing points out the crack that was found. The crack was seeping oil when the engine revved up - since pressure rises when the engine is revved, pushing the oil out and creating the mess it did under the carriage over the month it was driven. The crack could not be seen before its removal out of the housing. This would have happened when the Valvoline employee was screwing the oil house cap back on too tightly. Since the repair of the housing, the jeep is no longer leaking. 12/12/24 A message was sent from the claims department to have Terrell's manager to call us, but I do not believe this will help with any explanation. It would be better if Terrell's manager called Meineke. Requesting reimbursement for removal and replacement of complete engine oil filter housing assembly. Claim has since been denied by the Terrell and this Valvoline location. They will won't cover the repair approximately $1200.

Oil filter

Oil filter was so loose I had to hand tighten it after oil leaked everywhere. Live two hours away so I tightened it and came straight here. They said they would have to charge me still to do an oil change because they did not see or fix the problem even though I have pictures with the date and time. Do not recommend this place to anyone.

Oil leaking from the filter

Took my vehicle in for an oil change as I've done in the past. My vehicle ran perfectly before the oil change, however afterwards as I was on my way into work my engine started knocking aggressively. After calling Valvoline they sent their area manager out not to help and find a resolution. He was sent out to look for any non at fault factors to rid them of any responsibilities! He lied and said that he found no traces of oil leaking even though in the pics it shows oil at the base of the oil filter. Also they did not offer to pay for a tow truck to a dealership to have the vehicle diagnosed. He wanted to find a not at fault claim and run with it to save his job! Due to this my vehicle has been sitting at dodge unpaired and Valvoline doesn't care to help! They did in fact claim to pull an oil sample for testing and called me back a week or two later to say the oil was damaged in transport after I told him one of his techs poured foreign debris in my engine. Just know that if your vehicle is damaged the management or Valvoline care team will not help you and they did not resolve the issue! The Valvoline Care team is designed to save the company and release themselves from any liability whatsoever!

Inside the bay

See all

4 months ago

Business owner information

Photo of Valvoline D.

Valvoline D.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Mr. P.
0
46
22

7 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Business owner information

Photo of Valvoline D.

Valvoline D.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 2

4 months ago

Service is Slow AF. Doesn't matter the day or time. Just slow AF. Slow. Slow. Slow. Slow.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

10 months ago

Business owner information

Photo of Valvoline D.

Valvoline D.

Helpful 1
Thanks 0
Love this 0
Oh no 1

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of T D.
0
1
0

9 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

9 months ago

Business owner information

Photo of Valvoline D.

Valvoline D.

Helpful 1
Thanks 0
Love this 0
Oh no 1

8 months ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

3 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Good service and fast! Had my own oil, paid for the change and for a new filter and they sent me on my way.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

i went to the Frisco location and somebody put the wrong stuff in my oil posi. antifreeze is in there instead of oil. terrible experience.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of K G.
185
159
168

4 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 2

2 years ago

I've been to a few different locations and this one is by far the best. Efficient people working and I'm always quickly in and out.

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Valvoline D.

Valvoline D.

Helpful 0
Thanks 0
Love this 1
Oh no 1

2 years ago

Great service! Went in for an oil change today. Very fast and friendly people there. Will use again.

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 4
Thanks 1
Love this 2
Oh no 1

2 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 1
Thanks 1
Love this 0
Oh no 2

2 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 1

4 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 1
Thanks 1
Love this 1
Oh no 1
Photo of Dinah M.
52
36
81

4 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 1
Thanks 0
Love this 1
Oh no 0

3 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 1
Thanks 1
Love this 1
Oh no 1

5 years ago

The staff were quick and attentive. They also moved quickly, no long wait. Couldn't be happier with my experience @ Valvoline.

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

We're glad you had a great experience Imma, thank you for stopping by!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Angela S.
124
13
2

5 years ago

Lorenzo is great! Super fast service and so polite!!! Oil change, inspections, wipers, lights

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 2
Thanks 0
Love this 0
Oh no 1

4 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Valvoline C.

Valvoline C.

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Valvoline Instant Oil Change Reviews in Other Languages

Ask the Community - Valvoline Instant Oil Change

Review Highlights - Valvoline Instant Oil Change

Lorenzo has always been incredible at overseeing the minor details and issues with my vehicle.

Mentioned in 6 reviews

Read more highlights

Verify this business for free

People searched for Oil Change Stations 2,993 times last month within 15 miles of this business.

Verify this business

Firestone Complete Auto Care

Firestone Complete Auto Care

(14 reviews)

We brought my wife's car to Firestone Complete Auto Care for a deep scraping noise that turned out…read moreto be a wheel bearing issue. This was a scheduled 9:00 appointment and we didn't hear from them until almost 6:00. The biggest issue here is pricing and professionalism. They tried to quote nearly $1,200 to replace a wheel bearing. That same job can be done almost anywhere else for MAYBE $500 and $600 at the absolute high end. The quote felt completely disconnected from reality. What made it worse was the experience after we told them we'll do the service elsewhere. While waiting, it took them nearly an hour just to bring the car down. During that time, multiple employees were sitting around in plain view on their phones. Not working. Not communicating. Just scrolling. No manager involvement because honestly, what would be the point. The core problems here are inflated pricing, poor time management, and a lack of basic professionalism. This location wasted our time and tried to overcharge us for a straightforward repair. We will not be back, and I would strongly recommend going literally anywhere else.

I wish I could give negative stars for this business…read more First of all, I dropped off my car with a slow-leaking tire around 10am and did not hear back until 4pm only to find out - 1. my tire is not repairable due to nail also having punctured the sides --this is a lie (1) because I had my car towed to my house and the person to towed it said it was completely fixable since nail was in the middle of the Trea. 2. my treads are low so I need to also replace the other back tire for a total of $1000. --this is a second like since my car only had 30k miles and my treads were just fine. So walked in, got my keys and left... at least "air is free" which I filled up my tire so I could head over to Preston Tires in McKinney where I was promised my tire would be patched up in 15 minutes and it would only cost me $20. WHAHT?!?!??! It turned out to be completely true. I drove 30 minutes from Prosper to McKinny and boy, Princeton Tires were amazing. They are just cranking out tire repairs like they were making tacos at a taco stand. No joke, no kidding. This is the place for all tire issues going forward. So the lesson is.... These guys are complete crooks. Make it out to Preston Tires and forget all this BS.

Brakes Plus

Brakes Plus

(40 reviews)

Gave 1-Star Review for recent Extremely Poor Customer Service experience - Avoid This Location…read moreI've been a regular customer at this Brakes Plus for over a year and generally had good experiences--until my most recent visit. The service advisor, Bruce, was being Condescending and impatient right from the start while interacting with me. I came in for a standard Oil Change Plus package, which has always cost around $100-$150 (including the inspection, tire rotation, etc.). Instead, Bruce came back with a massive $2,700 estimate for a long list of "recommended" repairs and immediately started pressuring me hard to approve everything on the spot. When I asked for a printed copy of the estimate so I could get a second opinion (something any reasonable customer would do), he got visibly offended and made a scene in front of other customers. He sarcastically snapped, "Tell me please, I will give it to you"--like I was being difficult for simply wanting documentation of a multi-thousand-dollar quote. It was embarrassing and completely unnecessary. This kind of childish, condescending attitude has no place in customer service. We're paying with our hard-earned money, not running a charity for the shop (and they're definitely not running one for us). Basic respect, clear explanations, and professionalism should be standard. Despite his terrible behavior, I still authorized about $550 worth of the recommended work because my car needed it. Had Bruce been patient, explained things calmly, and treated me like a valued customer instead of acting entitled, I likely would have gone ahead with the full $2,700 job. His attitude alone cost the shop a ton of potential revenue from me. I won't be back to this location. I'll take my business to another Brakes Plus there are 2 right within 5-8miles. Management needs to address this kind of behavior--retrain advisors like Bruce before they drive away more loyal customers. Very disappointing and frustrating.

I like the way they communicate with their client ... Thank you .. Eric!!!…read moreand the staff were informative dealing with the customer

Valvoline Instant Oil Change

Valvoline Instant Oil Change

(125 reviews)

I took my car here around 3:00pm yesterday. I normally go to Take 5 but there was a 2 hour wait and…read moreI desperately needed the oil changed and coolant in the car so I came here. I waited about 15 minutes which was reasonable. The girl scanning in was nice. I asked her if they will top off coolant and fill tires because the coolant was low and my tire pressure light was on. She assured me they would and they started the service. Not once did anyone come explain pricing or how it works, give me an option or anything like Take 5 does. Then they came to replace my oil. They all looked annoyed to be there and the guy changing mine very clearly did not put coolant or any top off of fluids. They also did not even touch my tires. This is all fairly basic in an oil change but for them it must have been too much to deal with because I had to ask if they did it. Another guy had come over to the window and said yes and I asked again if he was sure to which he said, yes again. had zero wiper fluid so I knew already that they didn't just from that alone. The girl came over to ring me up. The oil change was $135 which is absolutely ridiculous. There was zero warning on the price plus it was clear they didn't bother to do anything else with the oil change. I'd honestly be shocked if they did anything at all. I'm just hoping the oil is fine. I paid and the hood was still up. The guy who said that they topped off the fluids closer the hood and told me I was good to go. I asked him if they filled up the tires and he said no. I said I asked before they started if they'd do it and they said it was included...clearly this was an annoyance to them. He said the machine wasn't working and I'd have to drive down two stalls. I was like sure that's fine...welp when I said that he just got the air compressor at the stall I was at and filled them up. I'm assuming he just didn't want to do it... Finally, I asked him again for the THIRD time id they'd topped off fluids. He said yes they should have and I told him the car was still saying it had low coolant and could he just check because I just paid them $135 to do this and I didn't want to have to come back. He finally did and...no they had not put coolant or Wiper fluid in. He very reluctantly did it and said he was always having to show people how to do their jobs. I'm assuming this happens a lot and they just hope people don't say anything. Long story short, this place is overpriced...gives no indication of how much the service is and then doesn't even do the basic "18 point maintenance check". I'm so annoyed I had to keep asking and they kept trying to make me leave before they even checked under the hood. They clearly are too busy or annoyed to deal with it. I will absolutely not be back and I would highly suggest you go elsewhere too.

I took my car to get inspection and they said it failed. Couldn't tell me why. I took to another…read moreplace 20 minutes later and the guy who ran the inspection there said the guy manually put fail engine on which will automatically fail inspection. My car passed inspection so I went back to this place to get a refund and the guy said he knows how to do inspection and would not refund my money. I would not take my car to this establishment they are a ripoff and staff is rude and don't know what they are doing. Would not take responsibility for their error. This is why they have a poor rating. Don't give them your money!

Firestone Complete Auto Care

Firestone Complete Auto Care

(89 reviews)

Often come to this Firestone and have always received good service, however recently went to have a…read moretire checked. They came back and said I had a nail and the serviceman was repairing it. After about 30 min my car was ready. No charge, headed out. My daughter was driving my car immediately to OKC. About 45 min into her drive the tire light came back on. She called and I told her she needed to return home. I have those "run flat" tires that can be driven on for limited miles. She returned home and very annoyed I returned to Firestone. Explained what happened, and they got my car right in. I FULLY expected them to come back and tell me that I needed a new tire. These tires run about $450-$500 each. HOWEVER, the manager came back and explained that the tech who had repaired my tired had made a mistake in how he tried to repair it and because it was their fault, he was replacing at no charge! I was shocked! Absolutely no way I would have known that without them telling me. This place has earned a customer for life for their integrity and honesty. Got the tire replaced and car back to my daughter. She arrived safely in OKC and I've not had any issues since that time. Thank you Firestone!

I scheduled an appointment to get my Silverado's tires rotated and balanced, a full synthetic oil…read morechange and a tire plugged. I used CarAdvise for additional discounts, so all these services were extremely cheap. All of the staff were friendly and quick to get to work on my truck. Although the shop was busy, they did a great job accommodating everyone's needs and moving things along. There were only 5 seats, and they filled up fast, so people stood and waited the entire time. They also forgot to rotate and balance my tires (I wasn't charged), but other than that, everything went well.

Valvoline Instant Oil Change - oilchange - Updated May 2026

Loading...
Loading...
Loading...