Gave 1-Star Review for recent Extremely Poor Customer Service experience - Avoid This Location…read moreI've been a regular customer at this Brakes Plus for over a year and generally had good experiences--until my most recent visit. The service advisor, Bruce, was being Condescending and impatient right from the start while interacting with me. I came in for a standard Oil Change Plus package, which has always cost around $100-$150 (including the inspection, tire rotation, etc.). Instead, Bruce came back with a massive $2,700 estimate for a long list of "recommended" repairs and immediately started pressuring me hard to approve everything on the spot. When I asked for a printed copy of the estimate so I could get a second opinion (something any reasonable customer would do), he got visibly offended and made a scene in front of other customers. He sarcastically snapped, "Tell me please, I will give it to you"--like I was being difficult for simply wanting documentation of a multi-thousand-dollar quote. It was embarrassing and completely unnecessary. This kind of childish, condescending attitude has no place in customer service. We're paying with our hard-earned money, not running a charity for the shop (and they're definitely not running one for us). Basic respect, clear explanations, and professionalism should be standard. Despite his terrible behavior, I still authorized about $550 worth of the recommended work because my car needed it. Had Bruce been patient, explained things calmly, and treated me like a valued customer instead of acting entitled, I likely would have gone ahead with the full $2,700 job. His attitude alone cost the shop a ton of potential revenue from me. I won't be back to this location. I'll take my business to another Brakes Plus there are 2 right within 5-8miles. Management needs to address this kind of behavior--retrain advisors like Bruce before they drive away more loyal customers. Very disappointing and frustrating.

I like the way they communicate with their client ... Thank you .. Eric!!!…read moreand the staff were informative dealing with the customer

Great service, the assistant manager was very helpful and provided advice that was beneficial…read more highly recommended

I took my car here around 3:00pm yesterday. I normally go to Take 5 but there was a 2 hour wait and…read moreI desperately needed the oil changed and coolant in the car so I came here. I waited about 15 minutes which was reasonable. The girl scanning in was nice. I asked her if they will top off coolant and fill tires because the coolant was low and my tire pressure light was on. She assured me they would and they started the service. Not once did anyone come explain pricing or how it works, give me an option or anything like Take 5 does. Then they came to replace my oil. They all looked annoyed to be there and the guy changing mine very clearly did not put coolant or any top off of fluids. They also did not even touch my tires. This is all fairly basic in an oil change but for them it must have been too much to deal with because I had to ask if they did it. Another guy had come over to the window and said yes and I asked again if he was sure to which he said, yes again. had zero wiper fluid so I knew already that they didn't just from that alone. The girl came over to ring me up. The oil change was $135 which is absolutely ridiculous. There was zero warning on the price plus it was clear they didn't bother to do anything else with the oil change. I'd honestly be shocked if they did anything at all. I'm just hoping the oil is fine. I paid and the hood was still up. The guy who said that they topped off the fluids closer the hood and told me I was good to go. I asked him if they filled up the tires and he said no. I said I asked before they started if they'd do it and they said it was included...clearly this was an annoyance to them. He said the machine wasn't working and I'd have to drive down two stalls. I was like sure that's fine...welp when I said that he just got the air compressor at the stall I was at and filled them up. I'm assuming he just didn't want to do it... Finally, I asked him again for the THIRD time id they'd topped off fluids. He said yes they should have and I told him the car was still saying it had low coolant and could he just check because I just paid them $135 to do this and I didn't want to have to come back. He finally did and...no they had not put coolant or Wiper fluid in. He very reluctantly did it and said he was always having to show people how to do their jobs. I'm assuming this happens a lot and they just hope people don't say anything. Long story short, this place is overpriced...gives no indication of how much the service is and then doesn't even do the basic "18 point maintenance check". I'm so annoyed I had to keep asking and they kept trying to make me leave before they even checked under the hood. They clearly are too busy or annoyed to deal with it. I will absolutely not be back and I would highly suggest you go elsewhere too.

Efficient and professional service. Handy location. The staff are friendly and they go out the…read moreway to assist

Lorenzo took care of me. Fair and the work gets done right. I will go there again…read more Make sure you know what you want and work with them.

I drive an Audi Q5 and They do an amazing job every time! They answer all my questions and help…read moreeducate me as I wait for my car. I highly recommend!!

I had an inspection done by Meineke. I walked in without an appointment and was taken right away…read more It was a fast and easy experience. The front desk coordinator was efficient and professional. I appreciated everything they did to make it an easy positive experience.

Awesome service at a great price! We've been bringing our…read morecars here for various services over the last 4 years. They always give great car washes, good service, and do quick car inspections. Last week on Monday, I had the pleasure of working with their Service Manager, who just went above and beyond, as did the rest of his team. He ensured everything I needed was taken care of, communicated everything upfront, saved me probably $1500 or more by not taking my car to the dealership, and even called me a driver to take me home so I didn't have to wait at the shop. Excellent customer service, above and beyond! As I mentioned, they always do a great job, but this was truly exceptional. Thank you for being a "one-stop shop" for us and just right down the street. You certainly have customers for life in our family!

Let me start by saying I live an hour away now. My Doctor is still in the area and decided to stop…read moreby and get my Grand Cherokee detailed. Was hoping Carmelo was here but he was off today. They did a good job. I had them hand wash, wax and clean out the inside to include vacuuming and windows. A few misses, as I have beige leather interior that shows a lot of scuff marks. They got most but missed a few. Some nook and crannies could have had a little more detail but overall turned out nice. They spent an hour and 30 minutes for $215.00. I'll bring my Dodge Ram in a few weeks.

I scheduled an appointment to get my Silverado's tires rotated and balanced, a full synthetic oil…read morechange and a tire plugged. I used CarAdvise for additional discounts, so all these services were extremely cheap. All of the staff were friendly and quick to get to work on my truck. Although the shop was busy, they did a great job accommodating everyone's needs and moving things along. There were only 5 seats, and they filled up fast, so people stood and waited the entire time. They also forgot to rotate and balance my tires (I wasn't charged), but other than that, everything went well.

It was 4 pm when I realized my tires were bad. I stopped by Firestone and Joey got me set up…read morewithin an hour. New tires, with 80,000 mile warranty, really make a difference in the ride. Personally, I appreciated the clean waiting area and the American flag respectfully hung in the lobby.

Couldn't have been worse! Brought car in for an oil change and inspection. Got it back with a check…read moreengine light and multiple error codes. I opened the hood to check the oil and the engine cover was just sitting there sideways. I immediately went back in and notified the front desk, they had a mechanic look at the codes. Mechanic thought it was the battery or alternator but checked both and were fine. He then tried to reset the error so I could drive it and see if it went away. So I drove it home and it immediately came back. I returned the next day to have it looked at and they took 4 hours to call and tell me it has multiple errors and they suggested I take it to another shop to be fixed and assured me they didn't do anything wrong. I took it to a new shop and they found the issue instantly. When they replaced the oil filter they stripped a wire harness and shorted the electrical system. Have video and pics of the damage. $600 later everything works fine again. I don't ever plan on taking my car here again if they don't make this right.

Kyle and the techs at shop 8128 kwik kar took care of my vehicle inspection really quick. I…read moredefinitely would recommend them.

Great service department. Vehicle has a transmission issue,…read morethey did a check and I got a quote for the repair.

Amazing customer service. We were in and out quick for an inspection. We will be back for sure!read more