Absolutely terrible experience. My truck came back 2 quarts low after an oil change, and a cracked rim I brought in to be welded wasn't touched at all. Instead, they slapped on 15-20 wheel weights--some stacked on top of each other--as if that counts as a repair. Refunds were issued, but that doesn't fix the poor workmanship, wasted time, or the serious safety risk. I wouldn't trust this shop with basic maintenance, let alone anything important. Corporate needs to step in--this level of service is unacceptable. read more

Great service every time. They walked me through any issues step by step and explained in detail everything that was going on

These guys got me anytime i have issues with my wheels. I recommend . Check them out. Good service and affordable prices read more

Amazing quick service! I had a nail in my tire and it could not be patched, so had to buy a new tire. Lorenzo & team got me back on the road in 20min. Thank you!!! read more

Big Brand - My new tire! - Auto Repair Near Me - Aubrey, Texas

Car inspection, cheaper and quicker than any other place I've been to! Will be trying them for other services too..

The guys at Big brand do a fantastic job maintaining my cars. I brought all four of my cars here for service and they are fast, fair priced and do great work. I highly recommend them. read more

amazing service!! Lorenzo helped me out and was very knowledgeable and made this experience smooth and comfortable! Will recommend to friends read more

I have been going here for all my maintenance needs. I can't begin to tell you how happy I am with their services. And the staff are a fantastic group of guys. I am an actual customer and I don't kiss brownies. Haha​ read more

Great service! My go to spot for all My Car Care needs! I own a car rental company and Big Brand Tire takes care of all my vehicles ensuring all my customers have great driving vehicles. Thanks again you guys for the great service! read more

Went here last year and purchased four 24" tires for my SUV and paid extra (an ungodly amount by the way) for the warranty. I went in last week and they told me they no longer service 24" tires due to them getting rid of the equipment. They offered no other remedy or assistance. So basically they screwed me out of the warranty I paid extra for. I DO NOT RECOMMEND THIS PLACE! read more

I would not recommend. To charge $50 to mount and balance a tire is steep. I was pressed for time otherwise I would have gone somewhere else. read more

After a problem, they made it right. I will be a returning customer! Hope that this clears up the matter.

The place is clean. The staff is professional and fast. Location is convenient! Definitely recommend! Go see them!

My tires were low because of the change in weather. I thought I had a leak. I was in and out in less than a half. They put air in my tires and sent me on my way. No charge read more

Excellent! I'm so grateful to Luis and his entire team. What great service! I was truly impressed and will definitely be back.

If you are a woman do not go here. They will try to take advantage of you at every turn. I came in to get a standard oil change and was charged for synthetic, I showed a coupon to the guy who checked me in that included a free tire rotation that they did not do, and he came out showed me a practically white filter (that I changed myself not that long ago) and recommended I get a new one then told me my battery was bad. Whatever that means. He acted annoyed when I said I didn't want a new $300 battery and had to go outside and yell at the mechanics to not change my battery because I'm pretty sure they were getting ready to change it before I said yes or no. This place used to be good but has seriously gone downhill. I should not have to be on guard to get simple car services done and not be taken advantage of. 0 stars. read more

Brought my car in for an alignment and was very pleased. The service was great. They got me in and the alignment was completed. Couldn't be any more pleased. read more

Lorenzo and Luis provided amazing service and took great care of my truck. They are my preferred car care shop I go to for everything. I highly recommend them. read more

The guys at Integrity car care are the best. Honest and reliable. Get all of my car work done there. Tires, rims, tune ups, suspension all done there and for an affordable price. read more

This place is TERRIBLE and you should not go here for any reason. I went in to have them add a Bilstein 5100 leveling kit to my truck which included rear shocks. Well, they put the shocks on my brand new F-150 upside down and when I went to have them fixed/flipped, they said that they wouldn't do it. Why? No idea. But do not go here, it's under new management and not an honest or trustworthy place to take your vehicle anymore. Crazy that their name includes "Integrity" HA! read more

Do not take your car here. There is something underhanded going on. We took our 2007 Jeep in for a rattle in the front and $4000 later we had even more problems caused by them. The car isn't even worth much more than that. There is so much wrong with this place that I can't even describe it. Not to mention they charged us twice for several repairs. We did get our money back though. Just a bad place to do business with. We are trusting people generally but we were wrong in choosing this repair shop. They certainly don't even know the definition of integrity. Be careful if you use them for anything. read more

Went in today to get my tire patched. Service was fast and price was very fair. Will definitely come back.

I've used these guys for numerous things from full synthetic oil changes, tire rotations to replacing power steering hose and putting wheel spacers on for me. They are very honest and will work with you. I've not had any issues with them at all. I will continue to take my truck here when I need work on it. read more

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Be sure to check the tires that they put on your car. I mistakenly did not do a walk around or check the age of the tire. While they fix my other wheel . I was driving down the freeway tire blew out causing about $2,500.00in damage to my vehicle. Other than this mishap and their guys "being new and not knowing, they need to check the dates on tires." It's a great shop! read more

Big Brand - Auto Repair Near Me - Aubrey, Texas

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We have gone to Integrity Car Care for a bunch of different things - brakes, oil changes, air conditioning flushes, etc. They are extremely fair with their prices, super friendly and very efficient. Every person who works there is kind and knowledgeable. As a woman I appreciate that they don't treat me like a dummy just because I don't know a whole lot about cars! They're honest and thorough. Good wifi, free coffee, nice waiting area. read more

I recently moved to Aubrey and on the drive here we had a check engine light turn on in our Volvo. I read some reviews on yelp and gave integrity a call to see if they could check it out for me. They were closing early because of the coronavirus so I went right over. The gentleman working were very nice and helpful. They ran the diagnostic test to pull the code for free which is fairly standard with most shops. The waiting room was nice and they even had fountain drinks if you wanted something... here is where the problems started After they pulled my code they went over the one code that pulled and told me I would need a new thermostat and a sensor as well as a coolant flush. Easy stuff I thought. Then they quoted me 116.52 for the parts and 464.80 for the labor so 623.42 total. I was shocked. I asked the man if this was hard to do and he told me no it didn't take long and I could bring it back on Monday. I went straight to my car and started watching YouTube videos and realized this service took less than 30 minutes total to do. I drove over to an auto parts store and talked with the owner and he told me the parts were under 20 dollars. He gave me a couple places to call. I called and received quotes from 3 places all for under 120 dollars total. I ended up taking it in this morning and getting it fixed for 80 dollars. I waited while it was fixed and start to finish it took under 30 minutes. Integrity was trying to charge me 8 times that and charging 929.60 dollars an hour for labor!! I know things are tough because of the coronavirus but I honestly believe they were trying to take advantage of me because I am a woman and because business is slow. I would never recommend anyone to come here and I will be notifying the bbb for price gouging during this trying time. read more

I have been taking my cars here to be serviced for a few years. Always honest and helpful. Recently I was told by another shop I needed to replace something on my truck. I had Integrity order the part in and when it came time to put it in their diagnosis was I did not need it. Instead of putting the part in anyway Mercedes called me and was honest about the situation and offered a refund for the part and labor I had already paid for. Great place to take your vehicle in my opinion. read more

Dropped car off and was led to believe my car would be fixed that day.... I had to call shop myself @ 2pm and get the ol "yours is next".... yeah it wasn't. I called back around 4:30 and spoke to Brandon, my car wasn't look led at all day- they had to scramble to get it diagnosed at that late hour. I was advised my original rep Jordan should have told me there was no way the car would be seen that day. Although I appreciate the apology and being honest, I really didn't like being strung along that the fix that wasn't happening. My time is valuable and not being upfront with your customers just really pisses people off. I would have likely gotten it fixed someplace else. I have gone here previously for a fix and I've used the shop just up the road in crossroads. Just be aware that you ask real specific questions about when and how long it will take them to do the work, else you may get strung along. read more

My car wasn't broken into, the employee Jacob Slade made me feel very comfortable and reassured me he would take good care of me, while all a long he was the thief . He stood me up 3 days in a row than stole from me, what kinda person does that. If they hire mechanics like that; what does it say about them. I will never trust them again, I feel violated and taken advantage of!!!! read more

They over promised and under performed. Did not complete a service which I paid for, saying that they had to order another part. No communication after one week and said they could not find the part. Seems like they forgot to order it and they dropped the ball. read more

My brakes needed to be changed and on short notice they were able to get me right in. The customer service was excellent. Mercedes was very thorough and set clear expectations and they didn't overcharge. I highly recommend Integrity Car Care. read more

As I am currently waiting in the building for my car to have it's work completed, I have nothing but good things to say about this shop. They have been quick on getting me informed on what my Jeep needs, their price points are hard to beat compared to some other shops that I've been to, and the work seems more than sufficient compared to other shops I've brought my vehicles to. I have never been so impressed by a maintenance shop like I have been here. Will definitely be returning here for future work! This is a team I am happy to trust with my vehicle and would recommend you do the same as well. read more

INTEGRITY is a word that shouldn't be thrown around often. this is especially true in the Auto care industry... Integrity Car Care is a name that's fitting in this situation!!! Great honest working staff.. 1 Saturday, not so long ago, I drove up on minutes before they close with an alert about my tire pressure & although it was almost time to go, they patched my tire, explained to me in detail that I had 2 long nails in my tire & they didn't even charge me!!!! great place, we use them all the time & highly recommend read more

I went in for an oil change and the service was satisfactory. Nothing really wowed me. Employees were friendly. What did freak me out was that Covid-19 does not appear to be a concern at this location. Not one employee was wearing a face mask nor were any of the other 3 customers who were inside the store. Most seats and chairs were separated by less than 3 feet. There didn't seem to be any awareness being made or effort to keep customers and employees safe. read more

Friendly service which is why I'm going to give them at least 3 stars, but knowledge of actual AC issues is not there. I reported that my ac is running cold but just not putting out the air volume. Told them from my research and talking to a friend that owns 4 dodge trucks had the same problem. The condenser in the dash is plugged. I get a phone call saying the condenser checked out find. Soooooo there first and only fix was to put more Freon in and dye to see if it leaking..... ummm Freon doesn't make the unit blow harder just colder. They wasn't much help after that. Well on to the next place as I'm on a time crunch and moving out of the area and need to have working AC read more

I brought my car in for an oil change and I was told I needed new brakes right away and the rotors needed to be turned.I decided to have to husband do the brakes and when he took them off he saw that they were nowhere near ready to be changed. They were almost as thick as the brakes we had just bought to replace the ones they said needed to be changed. They were dishonest. read more

Recently I had to get my brakes fixed. Their service is the best. The work performed turned out to be a quality repair. I would 100% recommend them. Their manager made all my worries go away. Thank you Integrity Car Care. read more

Integrity is in the name and that is exactly what they have. Amazing service. Affordable prices and willing to work with you in any way possible. Cheapest front end alignments around too! read more

We found a nail in our tire tonight at 5:25pm and integrity closed at 5:30pm. I called to see if they could help us and they said to come in, they'd stay to help us. They were so nice and helped us get our tire patched with no complaints. We're thankful for y'all! Thank you again! read more

Great guys. They helped me seat a stubborn tire bead that has been driving me crazy, and did right before closing without complaint. Super appreciate the good will shown here. read more