Outstanding service at the Crossroads location! Patrick Adams and his team provided expert advice and a quick tire repair with a level of professionalism that is rare to find. They were friendly, efficient, and truly cared about my safety. If you need tires in the Aubrey/Crossroads area, this is the place to go. Earning my business for life read more

Discount Tire is a great place to get your tires. I get mine all the time but this one time this numb nut Michael did not do what I asked him to do. Told him specifically to use the lift on the car and he turned around and told his workers to use the hand jack. Almost bent my frame if I didn't run out there and stopped the guys. It was not the guy's fault they were told by Michael. read more

Great communication! Had tires in when promised. Very professional staff. And most importantly, no issues with the install! Will go back.

I typically don't write reviews, either good or bad, but I would like to call out the exceptional service provide and the Cross Roads, TX location, and specifically the service and care provided by a young man named Austin. I went in today, or I should say my car "limped in" and was in dire need of new tires. Austin was attentive and went above and beyond to assist me in getting my tires, at the best possible price as well as providing recommendations and feedback. Austin provided more than a 5 star service, and the guys in the shop were like a Nascar Pit crew, had all four tires removed, replaced and balanced and had me out the door in 40 minutes. If you want or need tires or general tire assistance, this is the team and location to count on. This is where I will continue to go and recommend in the future. Thanks Austin and team!!! read more

We have been coming to this location for almost 4 years. It's the only place we take our vehicles. This past weekend I purchased tires for my SUV and the last few days they've felt off. My sensor went on and my car just wasn't feeling right. Scheduled an appt to get it looked at and had Logan help us out. Let me just say he was EXCELLENT. Personable, friendly and just listened to my complaint/worry. Turns out something happened with the stem of my wheel and it may have sliced the new tire. He got them replaced and I was out the door in less than 30 minutes. It's service like this that keeps us coming back and recommending this location. Thanks fellas!! read more

I have had an issue with a tire. It's so easy to have them check the air pressure at no charge. What I didn't expect was when I called and said I needed to order a new tire (because it was deflating again) and they told me to come in first. They wanted to make sure it couldn't be fixed . I got there before closing time and they fixed it. Again at no charge. I am a hippy at heart and I'm so glad another tire doesn't go into the landfill. It is rare to see customer service like this. I will definitely be giving them my business anytime we need to buy new tires. read more

needed tires rotated. horrible dont go to this discount tires! they said they would do it for free. nope he wouldn't do it. LAZY. Don't recommend this one read more

This location just gets it! Discount tire is an amazing company and the cross roads location takes that formula and makes tiny improvements in each aspect. We will continue to drive from far West Prosper for that! Thank you! read more

Discount Tire - Receipt - Tires Near Me - Crossroads, Texas

The team at Discount Tire replaced the two front tires quickly and were reasonably priced. Being relatively new to solo car maintenance, I appreciate their honesty and the great service I receive. Thank you! read more

Waited over 10 minutes to get air in my tire and no one came over. And there were several workers that walked by and did nothing.

Best location around! Very helpful staff, provide great service and genuinely want to help.

These guys took care of me once again. In the past years, they've have always been great at answering questions and price matching if needed. I dropped my key off thinking they might have needed an hour but a text came back in 30 minutes saying done. read more

Thanks Matt for making this lady feel at ease and like she's appreciated as a customer! He's the manager there and definitely embodies these characteristics. I first noticed him when I was waiting in line and no one had greeted me even after five minutes so I was not so impressed but then he came from out the back and made sure to acknowledge me and tell me that someone would be right with me. Granted one guy was on the phone and the other was with customers but Matt definitely has leadership qualities bc he probably saw the mug on my face and somehow said what needed to be said a lot sooner! "Hello, we'll be right with you"... What transpired next was even worse: I felt like the guy who was helping me was trying to just "sell me" on two new back tires without really listening to my concerns (it's been a long journey with the last place I purchased 4 new tires from). I was there regarding the two new front tires I'd just bought at another discount and felt that it was peculiar that the other store didn't mention me needing the two back tires replaced as well. I didn't really trust his judgement or advice so I told him I'd get a second opinion elsewhere. I asked if he thought it would be a good idea to put the new tires on the back because I've heard that before when getting new tires put on and he agreed that yes it would be. So then I was asking myself why was it that "I" the customer had to bring up this point vs him the expert. I think at that point I just threw my hands up and said I'm just going to go somewhere else. Another attendant checked me out and gave me my keys and it was then that I had the inclination to ask for a managers assistance. Just wanted to double check everything with somebody else before I left unhappy. Well let's just say he turned everything around I ended up purchasing the tires because he thoroughly listened to me and informed me on everything that I wasn't quite understanding before. Thanks again Matt! Oh and now she's running smooth as a babies bottom haha! They shakiness is 100% completely gone!! read more

Discount Tire - Waited for longer in line than I would've liked but at least I was able to fully read this awesome print lol - Tires Near Me - Crossroads, Texas

This used to be the best tire service in the world, now it's 'buyer beware'. They went to a commission structure years ago, ever since then they will say anything to get you to buy tires. My wife had a screw in her tire "too close to the sidewall to repair it" (their favorite line), then stated we needed to replace the other 3 tires to match it - her vehicle was only 5 months old at that point!! Still new-ish tires! Yesterday I had a nail in my tire "too close to the sidewall", so we needed to order a brand new tire because mine is 'rare' but there's also going to be an additional $30 fee for shipping it from a different store. We were in the $100 range if not more. I then went to a mom and pop tire place who totally repaired the same tire for $15. They said that Discount Tire brings them a lot of business because of stuff like this. Cross Roads isn't the only Discount Tire location that does this but they do it a lot. You've been warned. read more

Purchased new tires from Tire Rack and had them installed at this Discount Tire. The mounted and balanced the tires. I drove out very happy at first with their fast service and convenience. Later that week I took my car on the freeway. It was vibrating badly at high speeds of 80+ mph. Yes I like to drive fast I drive a Nissan 370z. I took my car back to this location and told them about the vibration at high speeds. They looked at it and told me nothing was wrong. However, it still was vibrating at high speeds over 80+ mph. Finally I took it to Firestone down the street and they balanced the tires. That fixed the vibration problem. Their service techs did NOT do a good job balancing my tires. read more

I came to this store to get a repair done on my drive-side tire which had a nail in it. Tim was my advisor and he did a great job addressing the issue. He was able to get my car in and the team was able to patch the tire at no charge. Everything was done in roughly one hour. Kudos to Tim and team for a job well done. Would highly recommend going here if your tires are in need of repair. read more

Discount offers an appointment but it's dependent upon being waited on when you arrive. I followed their recommendation on being 10 minutes early, then waited in line 15 minutes before speaking to anyone. It's not that they were short staffed, rainy afternoon not many customers, but both service guys were busy selling to people who didn't even get tires that day. Would have been nice if they even acknowledge my presence or if you could check in electronically when you arrived without waiting for a salesman. read more

Had my tires rotated... went smoothly until I realized they didn't put my wheel lock key BACK in the car. Was in the middle of nowhere a month later. Got a flat and couldn't change it since the wheel lock key was still at DISCOUNT TIRE3 hours away. Had to get a tow truck. Wait 3 hours pay over $100 for these morons mistake. SLOPPY AND POOR QUALITY. read more

I pulled into the parking lot 3 minutes before the store opened, and an employee came out to address me in the parking lot. service was fast and very professional. I'be been a satisfied Discount Tire customer for 15 years, but this location and store are the best I'be encountered. highly recommended. thank you. read more

I debated whether or not to post this because I quick tire rotation is difficult to find, especially for free. It's your typical Discount Tire but it beat the urban sprawl to the area so nothing is around but a gas station, a medical office building, and a liquor store. Service is fast, friendly, and depending on your need.... FREE. read more

Discount Tire - Hells YES - Tires Near Me - Crossroads, Texas

Shredded a trailer tire SW of Denton en route to a Horse Show. Pulled off into a parking lot, changed out, and Yelp'ed this Discount Tire Store. Called, and they were ready read more

Discount Tire - Two on two to go! - Tires Near Me - Crossroads, Texas

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Matt Grymko and his team are outstanding!! Came in today to have a flat fixed I had over the holiday weekend and they got me right in and took care of it with no delays read more

Want to say thank you to the manager Matt. Set us up with a great set of tires, military discount, in and out in 45 mins. No b.s. like some of the tire shops. Just a genuinely great place to go when you're ready for new tread. We will return. read more

Discount Tire - Tires Near Me - Crossroads, Texas

Friendly, inviting, helpful, quality work and very timely. Very impressed with the professionalism and customer service and experience.

If I could give 0 stars I would. They would not fix my flat bc they said the nail was in the side wall - which is was not. Tried to sell me new tires and sign me up on a store credit card. If you don't want to fix flats that's fine, but don't advertise that you do. And then lie to get out of having to do it. Employees are rude and only trying to get you to spend as much as possible - not actually help you. I went to Cruz tires down the street and had my issue taken care immediately and without hassle. read more

Terrible service. I was told they would have me out in 45min, that was over an hour ago. I don't mind waiting but I've been sitting here for over an hour and they haven't even pulled my car back. I won't come back to this place. read more

I highly recommend discount tire and this location. The staff is friendly regardless of how many people are in the waiting room. My flat tire was caused by screw in the tire. They repaired it, checked my other tires, and there was no charge. Way to go customer service. read more

I have spent a lot of money here over the years buying tires for multiple cars, trucks and trailers, it's not good business not to greet customers when they come in for air wait for 20 minutes then left. Updated due to new process for air check read more

Had my tire ready to purchase and install after another location called them. They had the tire installed and ready to go in about an hour. Every technician I saw interacting with customers was friendly and professional. read more

We had a situation happy where communication comes into play.and the crew plus the manager(michael)for it all straighted out and got the situation taken care off,i really do appreciate the crew at this location because jeff,jason,michael,and all the associates are excellent,and even though sometimes people have situations like mine was we got it all ironed out and eveynody happey. Lesson I learned talk to one person only not 5 they will mess you up every time,also make notes on what was told t0 u so if you or others question the price that you will have something to fall back on,instead of looking like a ass read more

Thank you Tire This is going to be officially where I go buy my tires. This service is great the prices are right but overall the service thank you guys read more

These guys are great. Good advice on tire selection, and they stand by their products and labor. Been taking our cars here for several years. The guys at this location are very professional. read more

Very helpful, put 4 tires on my car in a very timely manner. Not sure what tires i needed but they helped me pick a kind, and listened to my needs. Very knowledgeable read more

Great place to get your tires. The customer service is always excellent. They don't try and nickle and dime you for tires. Seth was also fantastic! Everything he did for me was quick and easy! He's a true asset to the company! Thanks! read more

I had sadly caught a nail in my tire, so I decided to stop by Discount Tire by Crossroads due to there excellent reviews. Those reviews don't lie either! Matt, I believe the manager, had gotten me in quickly and answered any question I had. He was so helpful! And just overall nice. Will definitely come back just for the amazing service! read more

We went to Discount tires today to get 4 new tires. The tires had been ordered for us. I was very impressed with the level of professionalism. Everyone that Helped me did an outstanding job answering all of my questions. Once my car went into the garage and onto the lift, the speed and efficiency with which my tires were removed and the new ones mounted, balanced and installed was superfast and efficient. I will certainly highly recommend your store to as many of my friends as I can. In 45 minutes My car was completed. Thank you. It was very refreshing to see such great service!!! I will come to your store anytime I need anything to do with tires for my car. read more

Will never do business there, again. I bought a set of tires. When I went in for a regular rotation within the first year, they wouldn't do it because I needed 4 new tires (at $800), even though the new tires were only 10 months old. I had been getting regular rotations but I was assured that these new tires would last longer and that I'd get an $80 rebate for buying all 4. I bought the tires. I also got my alignment done down the road while I was at it. New tires + alignment. However, the main company refused to honor the rebate. After many emails and phone calls back and forth, never got my $80. They acknowledged that they owed me $80 yet only sent me $30. I grew tired of exchanging emails and charged it to the game. Still, had the tires rotated. Went in for another rotation this month--9 months and 15,000 after purchasing the tires--and refused rotation because I needed to buy another set of tires. In other words, couldn't get the free rotation unless I paid another $800 for a new set of tires. I would receive no credit toward the new tires. And, it was my fault for not getting tires rotated frequently enough, which I had. Granted, the tred looks a bit warn but nothing terrible. I might be wrong (and I'll admit it if I am) but I believe that their products should last longer than 9 months and 15,000 miles, I'd think. I shouldn't be needing to buy 3 sets of tires in three years if I get wheel alignments and regular rotations between 6,000-10,000 miles. Likewise, the company should stand behind their offers so that customers get the rebates promised. read more

Thank you so much Discount Tire! We were having a super horrible day...battery problems in one car...tire problems with the other. The guys at Discount not only hooked me up with some awesome tires for a great price but they helped supply some tools so that we could install our new battery! Great job guys! Thanks again! read more

I had a tire that was going flat fast and I headed straight to Discount Tire. I was greeted with amazing customer service even though I got there just 15 min before closing. It was prompt and they have great prices!! read more

Bought tires there a few times for wife's car and my truck. always been quick and affordable. They techs stayed late one time on memorial day weekend to do a balance on my truck. super cool. will go again. read more