Visited here once before for an inspection and all was well. This time came in for what we thought was a bad battery. We were right, and Firestone got us right in and even went to get a battery at a nearby location to fix ours with the right replacement. Steven was beyond helpful and courteous. He went above and beyond and we can't recommend him enough with his excellent customer service. Thank you! read more

Update: I contacted their corporate office and left my complaint. I guess the manager told them it was resolved therefore they automatically closed out my case without contacting me. This very much shows what Firestone the company is about and how much they don't care about the customer service being provided at their locations. I will never ever use a Firestone again and I'll be sure to tell others about my experience. Not to mention the manager at this location in Aubrey NEVER APOLOGIZED. And I wasn't refunded the extra money they all of a sudden charged me when they decided to place the tires of their preference on my vehicle. I hope all of them get to have the same experience I have had with this location sooner than later. read more

Firestone Complete Auto Care - An all weather tire - Auto Repair Near Me - Crossroads, Texas

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Ladies avoid this location! I went in for "lifetime wheel alignment" which by the way doesn't include balancing tires... but I digress. They came to show me a "stripped lug nut" that they obviously stripped with their tool. They then ask me if I was to replace it for $9..... I refuse and they proceed to put the damaged lug nut on which in turn damaged the bolt. He comes back to tell me I now owe $180 to fix the issue. I'm sure this is a scam they use often because they knew I was coming in for a "free service". Why promote a lifetime wheel alignment if you're going to upsell me on damages that your location caused? It's sad to see the sexism. I was the only one approached with these type of issues and there were three men sitting in the lobby with me. I'm well aware at how these type of places try to take advantage of women. I'll be taking my business to a female owned operation in the future like Honest1 in Castle Hills. read more

Tyvin is really patient and understanding, very great worker overall. He deserves a raise for sure!

My husband went to get two new tires on our car and we were told that it would take an hour and a half at most to get them on. Yea no. It took over 4 hours! How does it take you 4 hours to put 2 tires on. How unprofessional and the service was terrible. Don't waste your money and time here. Highly don't recommend taking your car here for anything after the experience we had. read more

We were out of air and able to get some for our 6 hour trip, got free in time of need, total lifesaver!

I hate to jump on the 1-star pile, but I've been here before and it was always OK but this time my experience was inexcusable. I drove in for an inspection at 10:00 AM and was told at the front desk it was first-come-first-served unless you had some service done at the same time, then you could make an appointment. I agreed to the upsell and was put in their system as a 4:00 PM appointment. I came back at 4:00 and a different staff member informed me that inspection time slots could never be reserved and removed that operation from my order, then explained that my service would be performed after all the other tickets in line ahead of mine. I asked what an 'appointment' meant and he said that it was an appointment to be put at the end of the queue. I walked out. read more

BEWARE THE MGR & STAFF!!!! This week took my car in for a $40+ Oil change and was told the oil drain plug was striped and it wasn't the them WTH - ARE YOU SERIOUS! I ask to speak with the mgr he was not there, had to leave my car. The next day spoke to JEFF the mgr and he proceeded to tell me at was not the mechanic that caused this but now was going to cost me $380+! I had my car towed back to my house! This will be posted on every Social Media site and a letter to the corporate office! WTH - ARE YOU KIDDING ME! HOW DO THEY DO ANY BUSINESS!!! read more

WLZSIIC (Would Leave Zero Stars If I Could) Had an 0900 appointment, @ 1630 they still had not touched my vehicle. Their excuse for the delay was that there were vehicles from last night that were still in the garage. Needless to say we picked up our vehicle and are looking for another place to go. You should, too. Will be forwarding this review to the corporate account. read more

I used to come here and never had problems. I'm not even the type to leave bad reviews, I just go on about my day. But this is ridiculous and it should be known. I came here a year ago with an appointment and had to wait a little over 4 hours for just an oil change due to them not having a filter for my car. I brushed it off since my car was new. I decided to try them out again today. I made an appointment online last night, received my email confirmation and got here and I'm told it'll be 3 hours before I'm even in. Supposedly my appointment "didn't go through" even though I have my email to prove it. The people are nice, but I cannot fathom waiting this long for an oil change. It's completely ridiculous. WITH AN APPOINTMENT. I will go anywhere but here next time I need an oil change. read more

Don't waste your time with this location. Twice I have made an appointment in advance online, and brought my car here for an oil change. Both times they never confirm the appointment, so you end up having to wait for hours. Save your time and money, and take your car somewhere else. read more

I have take my vehicles into this location twice now for a service check and each time they call late at night explaining there is something major wrong with your vehicle. This last time the mechanic called and said there was a hole in the radiator and for $600 he could replace. I told him to do nothing more to the vehicle. I then took the vehicle to the dealership where they confirmed there was not a hole in the radiator. I will never go back to this Firestone location. read more

Giving this place 3 stars since they are responsive and initially estimated a 2-3 hour wait but had my service complete in only 1-1/2! I'd recommend. read more

Firestone Complete Auto Care - Bae needs an Oil Change.......and a wash :) - Auto Repair Near Me - Crossroads, Texas

Clint is a great Manager and has a great team.I always leave happy after they service my Cadillac. Thank You Clint and team John (The Rev Series) read more

I called them before I came for an oil change. They told me it would be no problem. I parked my car at noon. I came back at four and my car hadn't moved from the spot I parked it in. I went inside and said it would be done within an hour. They took advantage of me not waiting in the waiting room. I walked across the street for some lunch. The man who took my car in wouldn't look at me when I came in. I would not recommend this place due to costumer service issues. They also didn't fix a fan issue in my moms car. Providence Village automatics found a pile of leaves mice had gathered in there when Firestone told her they didn't find anything. They didn't even try to look. Just bad all around. Won't be using again. I'm sorry I even took my car there today. For them to take advantage of me. read more

I don't even know why I try this location, this is the second time I've been burned by this one. You have my truck for five hours for an oil change after telling me it would only be two hours max, i call after 4 hours and you tell me "it's being pulled in now, 30 minutes". I show up an hour later to have you tell me that it still hasn't even been pulled in the bay yet and that you've been busy. There were two cars in the shop when I showed up you just forgot. This all comes after you tried to fail my inspection for tires when the wear bars were clearly below the tread line and I called your inspector out on it. This store has a bad reputation in all the neighborhood pages surrounding it, now I see why. read more

** AVOID this Place if you can**!!! Horrible customer service and careless crew. I gave them three chances because of how close it is but I will no longer support this location. 1 visit - they forgot to rotate my tires 2 visit - they forgot to tighten my wheel!!!! And it if wasn't for me not sure what would have happened. 3 and last visit - took the car to get the oil changed and tires rotated. Called and got an appointment scheduled dropped the car off at 8:41 and was told to comeback at 11am. Gave them and extra hour and showed up at 12:10 - car was not ready.. they simply overlooked it and tried telling me that they have been busy. There were no apologies and no one offered to resolve the situation the shop manager didn't even come and address the situation just shrugged his shoulders. DO NOT WASTE YOUR TIME AND GO TO A DIFFERENT LOCATION!!! read more

Firestone Complete Auto Care - Auto Repair Near Me - Crossroads, Texas

I have tried to contact you several times to find out the status of my refund. The 380 store in Frisco had my car for over three months to fix an exhaust issue that they previously repaired. After three long months and several lies later stating they were waiting on part, taking it to other places to fix. They informed us two weeks ago they could not fix it and they were refunding us over 2000 back which was the cost of the repair. Now I still have not received my email. I have asked the area and the regional manager to call me back. No response now your customer service stated it will be another 48 hours until I hear from someone. I have already gone to the local media to see if they can assist with this complaint since I cannot get a response from your company. We are a family trying to survive and I need this money to get the car fixed correctly since this store is overpromised and under-delivered. I am going to every social media platform plus the news to get my voice heard. I was supposed to get an email to provide my bank information so I can get the money faster and I still have not received an email. We have been customers of Firestone for 30 years and this is the worst service I have received and now I will be taking my business elsewhere. Sad about how poor the customer service is and no one will listen to consumers. read more

I took my car here and someone took $20 out of my counsel. I called the manger he said he will get it resolved. I never heard from anyone

I went there to get a State inspection right at opening time. I asked how long it would take and the guy said about 1 1/2 hours leave the car with us. They certainly don't want new business. Really poor! read more

Called them this afternoon last minute due to some damage to the underneath of my car due to driving through a flash flood last night. They told me they would take a look without an appointment and to come on by. Turns out it was an easy fix. I was in and out in 15-20 minutes and they didn't charge me anything. And they let me take before and after pictures. Highly recommend based on the experience. read more

Horrible location with uncaring staff. I got a call last minute saying they need to reschedule me for tomorrow's afternoon with no explanation. What is the point of making an appointment? They could of at least be mindful and call me with time so that I could of taken my Bussiness somewhere else. Never will try this place again. read more

We've spent hundreds of dollars at this firestone over the years. I am due for an oil change and state inspection. You cannot schedule state inspections on their website so I called in. I was asked to hold and was put on a silent hold for 3 minutes, the phone then picked up and the person hung up on me. I tried calling back and they answered and hung up again. I will not be scheduling any further services with this location and scheduled elsewhere. read more

Bent my new rotiforms, mounted 2 of my directional tires backwards onto directional wheels, and scratched up the faces. Honestly the manager and his employees are a bunch of morons who I wouldn't trust with my property again read more

Honestly, I don't know about other clients but the 2 times I came here, customer service has been great. The guys who came to talk to me were super honest about the sevicies I didn't need to do and recommended me to wait. Anyway, price also was on point. Will definitely come back here and I do recommend it. read more

Scheduled a Simple oil Change a day In advance for 11am. Dropped it off early at 10:25am. Was told it should be ready at 12 or 12:30. So I show up at 12:25pm, hasn't even been pulled in yet. Would take another hour to get done. So what was the point of scheduling a head of time ? This place is slow, when I walked back in and when they were about to pull my truck in, they asked what I wanted done to the truck. So when I dropped it off and told you, just means you took no notes, didn't look at the notes from online either. Needless to say I will not be coming back here. read more

I came in to have an oil change done on my car and I had an excellent experience. I love how easy it was to schedule an appointment ahead of time so when I arrived they got to work on my car right away. I was in and out in 30 minutes. I would highly recommend Firestone. read more

We went to Firestone to get a new Interstate battery as our old one wouldn't take a charge any longer. It took over an hour to get the battery installed & at checkout they tried to charge us $25.99 for checking the electrical system. I complained & they backed out that charge. Since then a number of neighbors told me of their bad experiences at this Firestone at Crossroads. People have been told they need new tires when they don't, they were charged $110 for an oil change when the car dealership only charges $40 etc. It appears that this business is greedy and doesn't have the best interest of their customers at heart. read more

Outstanding customer focused service!! We hit something on the freeway and my husbands run flat tire was split open. He drove on it for almost 30 miles before we realized that it was flat. As we were driving, we passed this Firestone and decided to pull in and see if they could help us. It was 5:45 pm and they closed at 5 pm. After my husband walked in and explained the situation the manager offered to help. Clint recognized we were 30 minutes from home and had already driven on the tire for some time, so he and Jimmy found the same tire and stayed to get the tire changed. I am so grateful for their assistance tonight. If you need service, I highly recommend them - Clint and Jimmy will take great care of you! read more

I truly believe the 5 star reviews on here are manufactured by the workers themselves. There isn't a snowballs chance in hell the positive reviews are organic. Service is slow as cold peanut butter and the workers are truly incompetent more specifically Ray and Clint. They'll lie and deceive you to get you to spend money there. Really sketchy and low integrity place. read more

Forget this place. Made appointment 2 days in advance, took time off work, when I got there they said I'd have to wait an hour and a half before they would even look at it. I should have believed the other reviews that said the same thing, never again. read more

First off the map is wrong - this is on the opposite side of Denton near Crossroads and Aubrey. But they were awesome for us when my car died and had to be towed in. They stayed open on a Saturday until we got there (around 8pm) and had it fixed by 1:00 on Sunday. Zach was so helpful the whole way through! Really grateful for nice, speedy service! read more

We live 23 miles away from this Firestone location. Clint, the manager of this location, worked at the location near my home in Plano for the past several years and took excellent care of our family's vehicles. We tried to go to the Firestone location closest to our home, but did not have the excellent customer experience like we've always had with Clint's stores. I called to find out the location where Clint managed, and even though it was a 40 minute drive in morning traffic, we made the decision to take our Infinity to his store in Crossroads. As always, we were very pleased with the work that was done, and we trusted that our car was serviced to our expectations. Even though we drove past three other Firestone locations, two Discount Tire locations, and countless oil change and brake repair locations on our drive to Clint's store...we would do it again next time. Thank you to the staff at the Crossroads Firestone for a great experience! read more

Clint is the epitome of excellent customer service. I always take my vehicles to this location, and I have not had any issues until recently. I was dealing with a gentleman that I had never dealt with before. I didn't really mind, because I expected them to be thorough and communicate as well as their leadership. I had my vehicle worked on, and I felt like I had been slighted by their lack of communication and how a situation was handled. I was so disturbed that I reached out for assistance, from management. He attentively listened to my complaint, and he reassured me that he would do whatever in his power to rectify it. He was diligent in keeping his word and calling me with information, as soon as it was readily available. Firestone was unable to fix the issue, but they made sure that I was able to get it to a place that could fix my vehicle. Even with the misunderstanding that took place, I will still continue to patronize this location. I believe that Clint is knowledgeable and a man of integrity. Hopefully, the other employees are observing, taking notes, and applying what is being taught. read more

I have been coming here since it opened. Because I don't believe in car payments, I drive an older car that requires extra TLC than normal. This Firestone does everything perfectly. If I need a weird part that isn't exactly "on the shelf", they find a good priced source, acquire the part, and do excellent work to keep my car on the road. All normal maintenance like tires, fluids and inspections are done with attention to detail. I recommend this location. read more

I dropped my vehicle off one morning to be worked on for quite a few things. I won't go into specifics but when I went to pick up my vehicle I made it a total of 10 yards before the check engine light came on. It was getting close to closing time though so they said I could leave it to be fixed in the morning or bring it back. I bring it back the next morning (a Saturday) and after sitting for more than 2 hours I am told they replaced a solenoid with the wrong one earlier but did not have the right one and would have to get one. So I drive it home and wait. 4 hours later they get it and call me. It takes maybe 45 minutes to get it fixed. I initially paid quite a bit for the repairs so I wouldn't expect to pay for something they said was already fixed right? They have this little guarantee thing posted on every table "if for some reason we fail to fix your car right the first time, then we'll remedy it at no cost to you". NOPE I get it all for the low price of Full price. I still have error codes present as well but they said they assumed it had something to do with something else they fixed and didn't see them after they wiped the codes. This place is fairly new but I hope you get a better experience than I did. read more