Great service department. Vehicle has a transmission issue,…read morethey did a check and I got a quote for the repair.

Amazing customer service. We were in and out quick for an inspection. We will be back for sure!read more

I scheduled an appointment to get my Silverado's tires rotated and balanced, a full synthetic oil…read morechange and a tire plugged. I used CarAdvise for additional discounts, so all these services were extremely cheap. All of the staff were friendly and quick to get to work on my truck. Although the shop was busy, they did a great job accommodating everyone's needs and moving things along. There were only 5 seats, and they filled up fast, so people stood and waited the entire time. They also forgot to rotate and balance my tires (I wasn't charged), but other than that, everything went well.

It was 4 pm when I realized my tires were bad. I stopped by Firestone and Joey got me set up…read morewithin an hour. New tires, with 80,000 mile warranty, really make a difference in the ride. Personally, I appreciated the clean waiting area and the American flag respectfully hung in the lobby.

I had an inspection done by Meineke. I walked in without an appointment and was taken right away…read more It was a fast and easy experience. The front desk coordinator was efficient and professional. I appreciated everything they did to make it an easy positive experience.

They started work in car before authorizing any charges or work. They already drained the oil and…read moretook off oil filter. Informed them the work was not approved/authorized and they said we will try to put the old oil back in car (who knows what debris and junk was in the collection container). They loosely put the oil filter on. Drove car straight to Walmart and got oil change done and saved $140. Walmart said the filter was very loose and would have caused oil leaks. Don't go here.

Nice folks, quality work, shoot ya straight! They were able to get me in quickly for an alignment…read moreand returned my vehicle in decent time. Price was standard.

I needed the oil changes on my Class C RV. It is 450 triton v 10 engine. Fifth Gear in Aubrey was…read moreable to do this for me. I made multiple calls and other places could not help due to the RV's weight. They also did a very thorough, complimentary evaluation if the brakes and other chassis items. The front office was polite and patient with all my questions. Something came up where I could not go get my vehicle for several days. They were gracious and locked it in a secure yard until I could pick it up. I will not hesitate to return there for service.

I had a great and honest service for an oil and filter changed…read moreBefore I bought tires and they were good quality I like this place, they seems honest

We have been loyal customers for years, which makes this experience even more disappointing. Over…read morethe past several months, we've discovered that our family was repeatedly charged thousands of dollars for repairs that either did not solve the problem or, in some cases, appear not to have been completed at all. The most recent repair was going to be well over $5,000. When we questioned paying for work previously that didn't fix the issue, the story suddenly changed and we were told the repair would be free. After having the vehicle looked at elsewhere, we learned the problem had never actually been fixed, and we were fortunate that the situation didn't result in a vehicle fire. Trust is everything when it comes to auto repair, and unfortunately that trust has been completely broken. It's frustrating and heartbreaking to realize that a business we supported for so long treated us this way. We would strongly encourage others to ask questions, get second opinions, and carefully review any recommended repairs.

A battle ground between who said what and who's responsible for the delay of repairs to my vehicle…read morewhich prompted me to have to take matters into my to my own hands after 3 weeks of my car just sitting being ignored. All while I'm paying for a rental. Don't worry, my insurance review is next. The biggest problem I had with this place is "Doug" who was my service advisor, never made initial contact to keep me updated on the status of my vehicle. It wasn't until I stirred up Concern with my insurance did I even know or find out that Doug was assigned to my claim. Ashley, the phone receptionist was the one relaying all the messages. VERY unprofessional. This wasn't one of even TWO attempts at trying to find out the status of my car. Then, once I decided to abort business and have my car towed to a new location did I realize they stole parts off my car. They threw in replacements which weren't even the same car brand. When I brought this to their attention they had NO idea what I was talking about. Furious, I reached out to corporate and was told someone would get back to me within 3 business days. Guess what, they never did. I did hear back from the store manager in which he said he would replace my headlight (that they stole which are $3,000 per headlight) and guess what? Crickets! I even attempted to reach out to check the status of the headlight replacement and nothing! I don't know what kind of scam operation these guys are running, but I'd stay FAR away!!!

Recently got in an accident, took my car to this location due to statements of vehicle being…read more"drivable" but I wasn't comfortable driving long distances. After a week of my car being in the shop I never heard from them, no estimate was posted on my insurance claim so I reached out to my insurance for an update, they didn't have one so we contacted the location for some answers. The receptionist at crash champions clarified to my agent and made us aware that my car was notated a total loss by the person working on my car. Mind you, car is a 2019, drivable car. No air bags went off and they didn't have the decency to update me or contact me a week from repair to let me know. Took my car to another location for a second opinion. Fortunately, in less than a week, I got the news my car is repairable, unlike what was defined as a total loss. Unfortunately, I don't have anything positive to say. I didn't appreciate the lack of communication.

I like the way they communicate with their client ... Thank you .. Eric!!!…read moreand the staff were informative dealing with the customer

Gave 1-Star Review for recent Extremely Poor Customer Service experience - Avoid This Location…read moreI've been a regular customer at this Brakes Plus for over a year and generally had good experiences--until my most recent visit. The service advisor, Bruce, was being Condescending and impatient right from the start while interacting with me. I came in for a standard Oil Change Plus package, which has always cost around $100-$150 (including the inspection, tire rotation, etc.). Instead, Bruce came back with a massive $2,700 estimate for a long list of "recommended" repairs and immediately started pressuring me hard to approve everything on the spot. When I asked for a printed copy of the estimate so I could get a second opinion (something any reasonable customer would do), he got visibly offended and made a scene in front of other customers. He sarcastically snapped, "Tell me please, I will give it to you"--like I was being difficult for simply wanting documentation of a multi-thousand-dollar quote. It was embarrassing and completely unnecessary. This kind of childish, condescending attitude has no place in customer service. We're paying with our hard-earned money, not running a charity for the shop (and they're definitely not running one for us). Basic respect, clear explanations, and professionalism should be standard. Despite his terrible behavior, I still authorized about $550 worth of the recommended work because my car needed it. Had Bruce been patient, explained things calmly, and treated me like a valued customer instead of acting entitled, I likely would have gone ahead with the full $2,700 job. His attitude alone cost the shop a ton of potential revenue from me. I won't be back to this location. I'll take my business to another Brakes Plus there are 2 right within 5-8miles. Management needs to address this kind of behavior--retrain advisors like Bruce before they drive away more loyal customers. Very disappointing and frustrating.