The guys at Big brand do a fantastic job maintaining my cars. I brought all four of my cars here…read morefor service and they are fast, fair priced and do great work. I highly recommend them.

Great service every time. They walked me through any issues step by step and explained in detail…read moreeverything that was going on

Fantastic customer service, honest recommendations, and fair prices! I've been here several times,…read moreand will definitely be back! And if you're a Costco member, you get 15% off!

100% perfect experience. Wonderful staff with excellent service…read more I will be a repeat customer for life!

Often come to this Firestone and have always received good service, however recently went to have a…read moretire checked. They came back and said I had a nail and the serviceman was repairing it. After about 30 min my car was ready. No charge, headed out. My daughter was driving my car immediately to OKC. About 45 min into her drive the tire light came back on. She called and I told her she needed to return home. I have those "run flat" tires that can be driven on for limited miles. She returned home and very annoyed I returned to Firestone. Explained what happened, and they got my car right in. I FULLY expected them to come back and tell me that I needed a new tire. These tires run about $450-$500 each. HOWEVER, the manager came back and explained that the tech who had repaired my tired had made a mistake in how he tried to repair it and because it was their fault, he was replacing at no charge! I was shocked! Absolutely no way I would have known that without them telling me. This place has earned a customer for life for their integrity and honesty. Got the tire replaced and car back to my daughter. She arrived safely in OKC and I've not had any issues since that time. Thank you Firestone!

I scheduled an appointment to get my Silverado's tires rotated and balanced, a full synthetic oil…read morechange and a tire plugged. I used CarAdvise for additional discounts, so all these services were extremely cheap. All of the staff were friendly and quick to get to work on my truck. Although the shop was busy, they did a great job accommodating everyone's needs and moving things along. There were only 5 seats, and they filled up fast, so people stood and waited the entire time. They also forgot to rotate and balance my tires (I wasn't charged), but other than that, everything went well.

I brought my car to them for a check engine light and they told me I needed a new part that was…read moregonna cost me $400. So I asked if I could supply my own part since it would only cost $100 and just pay for the service they said yes. I bought the part and called to make an appt and they said we don't use customer supplied parts.... So now I'm stuck with a part that I have no idea how to put on because of their advice. 100% do not recommend this company the only thing they care about is padding their own pockets.

After many years of giving this company our business, we just found out that they recommended 2k…read moreworth of work that did not need to be done. We took our vehicle in because we suspected an issue. They confirmed what we suspected but also said we had another problem that needed to be addressed. Sticker shock caused us to get a second opinion from an independent mechanic. He too confirmed the initial issue but told us there was absolutely nothing wrong with the other parts Meineke said needed to be repaired. Get a second opinion before you spend money here. Better yet, find a trustworthy mechanic so you don't get swindled. Trust broken - we will NEVER give them our business again.

Nice folks, quality work, shoot ya straight! They were able to get me in quickly for an alignment…read moreand returned my vehicle in decent time. Price was standard.

I needed the oil changes on my Class C RV. It is 450 triton v 10 engine. Fifth Gear in Aubrey was…read moreable to do this for me. I made multiple calls and other places could not help due to the RV's weight. They also did a very thorough, complimentary evaluation if the brakes and other chassis items. The front office was polite and patient with all my questions. Something came up where I could not go get my vehicle for several days. They were gracious and locked it in a secure yard until I could pick it up. I will not hesitate to return there for service.

I had a great and honest service for an oil and filter changed…read moreBefore I bought tires and they were good quality I like this place, they seems honest

Thank you so much to the guys who helped me put air in my faulty tire after Discount told me it…read morewould be an hour 1/2. Y'all made my day and helped me drive home safely

A battle ground between who said what and who's responsible for the delay of repairs to my vehicle…read morewhich prompted me to have to take matters into my to my own hands after 3 weeks of my car just sitting being ignored. All while I'm paying for a rental. Don't worry, my insurance review is next. The biggest problem I had with this place is "Doug" who was my service advisor, never made initial contact to keep me updated on the status of my vehicle. It wasn't until I stirred up Concern with my insurance did I even know or find out that Doug was assigned to my claim. Ashley, the phone receptionist was the one relaying all the messages. VERY unprofessional. This wasn't one of even TWO attempts at trying to find out the status of my car. Then, once I decided to abort business and have my car towed to a new location did I realize they stole parts off my car. They threw in replacements which weren't even the same car brand. When I brought this to their attention they had NO idea what I was talking about. Furious, I reached out to corporate and was told someone would get back to me within 3 business days. Guess what, they never did. I did hear back from the store manager in which he said he would replace my headlight (that they stole which are $3,000 per headlight) and guess what? Crickets! I even attempted to reach out to check the status of the headlight replacement and nothing! I don't know what kind of scam operation these guys are running, but I'd stay FAR away!!!

Recently got in an accident, took my car to this location due to statements of vehicle being…read more"drivable" but I wasn't comfortable driving long distances. After a week of my car being in the shop I never heard from them, no estimate was posted on my insurance claim so I reached out to my insurance for an update, they didn't have one so we contacted the location for some answers. The receptionist at crash champions clarified to my agent and made us aware that my car was notated a total loss by the person working on my car. Mind you, car is a 2019, drivable car. No air bags went off and they didn't have the decency to update me or contact me a week from repair to let me know. Took my car to another location for a second opinion. Fortunately, in less than a week, I got the news my car is repairable, unlike what was defined as a total loss. Unfortunately, I don't have anything positive to say. I didn't appreciate the lack of communication.

Gave 1-Star Review for recent Extremely Poor Customer Service experience - Avoid This Location…read moreI've been a regular customer at this Brakes Plus for over a year and generally had good experiences--until my most recent visit. The service advisor, Bruce, was being Condescending and impatient right from the start while interacting with me. I came in for a standard Oil Change Plus package, which has always cost around $100-$150 (including the inspection, tire rotation, etc.). Instead, Bruce came back with a massive $2,700 estimate for a long list of "recommended" repairs and immediately started pressuring me hard to approve everything on the spot. When I asked for a printed copy of the estimate so I could get a second opinion (something any reasonable customer would do), he got visibly offended and made a scene in front of other customers. He sarcastically snapped, "Tell me please, I will give it to you"--like I was being difficult for simply wanting documentation of a multi-thousand-dollar quote. It was embarrassing and completely unnecessary. This kind of childish, condescending attitude has no place in customer service. We're paying with our hard-earned money, not running a charity for the shop (and they're definitely not running one for us). Basic respect, clear explanations, and professionalism should be standard. Despite his terrible behavior, I still authorized about $550 worth of the recommended work because my car needed it. Had Bruce been patient, explained things calmly, and treated me like a valued customer instead of acting entitled, I likely would have gone ahead with the full $2,700 job. His attitude alone cost the shop a ton of potential revenue from me. I won't be back to this location. I'll take my business to another Brakes Plus there are 2 right within 5-8miles. Management needs to address this kind of behavior--retrain advisors like Bruce before they drive away more loyal customers. Very disappointing and frustrating.

I like the way they communicate with their client ... Thank you .. Eric!!!…read moreand the staff were informative dealing with the customer

I live in MA and found SmartDots online a couple of years back while searching for a gate to allow…read morea mower to pass through. Since then, I have purchased 2 Automower 430xh's, 2 smart gates, some cool skins, and a bunch of accessories. The pricing was very competitive, the mowers were fully updated before they were sent and the shipping was fast. The service SmartDots has provided has been impeccable. Very responsive, thorough, and they go the extra mile to ensure they keep a customer happy. I recently used them for a remote software update service. Ash sent me everything I needed, accommodated my crazy schedule, and made the process very simple. My mowers are now running the latest and the greatest and the cost was very reasonable, especially considering I didn't have to leave my house to do it. I HIGHLY RECOMMEND sourcing all your automower needs from SmartDots and having them provide ongoing service updates. I look forward to remaining a customer for years to come. Frank

From the owner: SmartDots is revolutionizing outdoor and indoor maintenance with cutting-edge automation. From our…read morerobotic lawn care systems, including the versatile Yarbo Core—designed for mowing, snow blowing, leaf clearing, and more—to advanced residential and commercial floor cleaning solutions, we make property upkeep effortless. With features like obstacle avoidance, live monitoring, and auto-recharging, our systems enhance efficiency, security, and convenience. Whether maintaining athletic fields, solar farms, corporate campuses, or your home, Smart Dots delivers tailored, eco-friendly solutions that save time and elevate every space. Simplify your life with Smart Dots—innovating maintenance, indoors and out!