Gave 1-Star Review for recent Extremely Poor Customer Service experience - Avoid This Location…read moreI've been a regular customer at this Brakes Plus for over a year and generally had good experiences--until my most recent visit. The service advisor, Bruce, was being Condescending and impatient right from the start while interacting with me. I came in for a standard Oil Change Plus package, which has always cost around $100-$150 (including the inspection, tire rotation, etc.). Instead, Bruce came back with a massive $2,700 estimate for a long list of "recommended" repairs and immediately started pressuring me hard to approve everything on the spot. When I asked for a printed copy of the estimate so I could get a second opinion (something any reasonable customer would do), he got visibly offended and made a scene in front of other customers. He sarcastically snapped, "Tell me please, I will give it to you"--like I was being difficult for simply wanting documentation of a multi-thousand-dollar quote. It was embarrassing and completely unnecessary. This kind of childish, condescending attitude has no place in customer service. We're paying with our hard-earned money, not running a charity for the shop (and they're definitely not running one for us). Basic respect, clear explanations, and professionalism should be standard. Despite his terrible behavior, I still authorized about $550 worth of the recommended work because my car needed it. Had Bruce been patient, explained things calmly, and treated me like a valued customer instead of acting entitled, I likely would have gone ahead with the full $2,700 job. His attitude alone cost the shop a ton of potential revenue from me. I won't be back to this location. I'll take my business to another Brakes Plus there are 2 right within 5-8miles. Management needs to address this kind of behavior--retrain advisors like Bruce before they drive away more loyal customers. Very disappointing and frustrating.

I like the way they communicate with their client ... Thank you .. Eric!!!…read moreand the staff were informative dealing with the customer

Service has been quick and friendly! Faster than going to the dealership! I haven't had an issue…read morewith an inspector not being available for an inspection (which is great!), and I was able to come in for an oil change without issue on Saturday morning. They were informative and showed me my cabin filters and suggestions to replace. Great experience. My synthetic oil change for my Toyota CHR was 79.99.

After 10 years of using this location for Oil Changes and most vehicle maintenance I won't be going…read moreback. The quality of work has slipped significantly. Sloppy and caused damage to my vehicle. I would not recommend.

LD is not open on the weekends. It is a supreme inconvenience to someone like me who works in…read moreDallas yet I come here happily. Their high ratings are more than well deserved. I never feel like I'm being taken for a ride here, so to say. Trust is important when you're dealing with cars and the high bills that any typical repair generates. For the little things like oil and filter changes, they are quick. In and out, usually within an hour. For the big things they do a good job of going through issues and options with you. Easy 5 star for me!

I was introduced to this business through their postcard ad in the mail. I went in for a oil change…read morewithout a reservation and they were able to squeeze me in. Staff was super friendly and they even filled up my windshield washer fluid. Will definitely be back! Happy to have found them.

Beware!!!! I went in for inspection and oil change! They stripped the oil plug and the owner told…read moreme they did it! Then he proceeded to tell me it would be $225 an hour (estimate up to 5 hours) to remove the stripped oil plug (that they stripped)! When I said no I'm not paying to fix something YOU broke. Then, the owner proceeded to tell me that my car was not safe to drive because when they stripped the plug it caused an oil leak! Then, he backtracked and said they didn't strip the plug! He said it must have happened the last time my oil was changed. They did my last oil change! I took my chances and left and drove over to another service station. The owner of KwikKar is dishonest. He changed the story after I left my review on Kwik Kar. You read, you decide look at the other 1 star reviews. how he always blames the customers. He accused me of a DIY on my own car. I'm a 57 year d woman. I do not work on my own car! He's dishonest!

My 22-year-old daughter brought her vehicle in for an AC issue and was quoted nearly $700 just for…read morediagnostic work. I chose to get a second opinion and took it to NTB on Eldorado and Lake Forest where the problem was fully resolved for $350. Based on this experience, I'm very concerned that your technician may have attempted to overcharge or take advantage of her situation. That's extremely disappointing and has led me to lose trust in your business. We won't be back ever again

They told me they had replaced spark plugs in a 6-cylinder car which I was told at AutoZone later…read morethat it was never done, just beware

Fuck this place, the worst customer service I've ever experienced times ten. I asked for…read moreclarification on why I had fail my inspection because of a gas cap and the manager Alfredo tried to fight me. Was a surreal experience

If you're looking for an auto shop you can actually trust, Authority Automotive is it. From start…read moreto finish, the team was friendly, professional, and easy to work with. They were upfront and fair with pricing--no surprises, no pressure, just honest recommendations. The work was done quickly without cutting corners, and everything was explained in a way that actually made sense. It's hard to find a shop that checks all the boxes--friendly, fair, honest, fast, and reliable--but this one truly does. Highly recommend and will definitely be coming back!

Great experience! They swapped out my rear shocks, quoted a fair price, and stuck to it - no…read moresurprises. The job was done in one day as promised, with easy drop-off and pickup. I'll definitely be back!

I had a great experience at Kwik Kar Lube & Tune. Even though I showed up just 10 minutes before…read moreclosing, Jordan, Jacob, and Josh welcomed me with open arms and took care of me without making me feel rushed. They were friendly, professional, and worked quickly to get everything taken care of. The highlight of my visit was Travis. He went above and beyond to make sure I had an excellent experience and truly made the visit even better. It's rare to find customer service like this, especially at the end of the day. I really appreciate the entire team's professionalism and positive attitude. I'll definitely be coming back and highly recommend them!

Second visit for emissions test for my other vehicle. As stated in my previous review, it was a…read morequick in and out with the test. Highly recommend this place

Jose is always helpful and takes time to explain to me what needs to be done to my car! I…read moreappreciate him so much ! Thank you

I love this place. My regular mechanic is Jose and he's a very honest man. I went in because my…read moretires were unevenly wearing I wanted to see if there was more than alignment needed. They had me go to a different place to get an alignment check, to make sure all the parts are correct and proper and if so then to do it wherever as they're the same price. I went into brakes plus and they tried to sell me about 900 dollars worth of services/product. I brought my paper with all the things they said it needed and they checked it all out. None of the parts bent or need to be replaced. I very much appreciate the honesty here, and would suggest any ladies looking for a non threatening and honest mechanic, to definitely check this place out.