About 3 months ago, they worked on my car , front and rear brakes, front and rear struts, went back last Saturday because the front brakes are squeaky, I put on almost 4k miles so far, they wouldn't test drive to hear the problem, all they did was pull one front tire off and showed me the was a leaf stuck in the caliper, stills squeaks, going to fix it myself. Very disappointed, they took no effort to fix the problem. Zero stars in my opinion read more

I took my Audi Q5 to Brakes Plus for a simple oil change, and they convinced me to get a coolant flush as well. That turned out to be a huge mistake. Major Issues After Their Service: Coolant leak started right after they worked on my car. Air intake pipe was not reinstalled properly, causing the car to lose power and stop on the road. Oil leak warning showed up weeks later, and I discovered the oil was completely empty - unacceptable after a recent oil change! They refuse to take responsibility for any of the issues they caused. This was the worst service experience ever - avoid this shop at all costs! Take your car somewhere reputable where they actually know what they're doing. read more

Brakes Plus at 9049 Preston Vineyard is a great place. Fast, courteous staff, good quality service, good value. Would highly recommend.

My daughter requested to check the brakes of her car recently because she kept hearing noise on it when driving and braking. The problem on the brakes was lingering for 15 months to address the brakes issue since we bought it to this location with no resolution. We have brought it on this location 3 times in those 15 months period. First, they change the brake pad (premium brakes pads), then the brakes rotor and again the brakes pads recently. I had questioned them about the services done on the brakes. Why do I have to pay caliper labor, rotor matching service and premium brake service within a year if they have done a good job with quality in the beginning. They just cannot explain to me well about these multiple charges and quality of their work. This poor workmanship is not acceptable. read more

"Suggestive selling" What that means to you as a consumer is you are gonna be sold for services you don't need and can't afford. Parking lot used to be packed but the mgmt changed. You will be sorry. Check the BBB before your visit. read more

I've used Brakesplus at 9049 Preston Vineyard dr in Frisco for many yrs and have always been treated kindly and their quality of service is excellent. My service I requested was to check AC and oil change. They always explain everything to me. The AC is now working again. They keep track on when for example oil change is due etc. They're honest and I trust them. Jacob is one in a million. He got 2 dead squirrels out of the hood of my car once and didn't let me pay anything . They're just amazing over there and I'll never go anywhere else. Thank you so much! read more

(Preston Vineyard Dr) They changed all of my brake pads, and did some standard procedure work on the wheels and brake system as a whole. Shoutout to Jacob, he is a gentleman and well spoken. Before I left, Jacob test drove the car with me a few times and brought it back into the shop to make a few more adjustments to the backing plate. Fantastic service from the entire team. They even gave me a discount for the inconvenience. Great team over there read more

I will go back again and again any time I need a "Real Car Technician" to look at my car. Listen to me friends.... Pleasant, great Customer Service etiquette, listening ears, Patient, Problem Solve are just a few words to describe the workers. This is the service I get every single time. And it's not even the same person, so they are absolutely doing it right. Fast efficient and prompt service. Phone calls to tell you exactly what is going on. Now that my friend is the service you will get from Brakes Plus. I love the fact that it isnt just about money and getting the next Customer in the line quickly. It's about listening and fixing the problem. I promise you, check them out and you will not be disappointed. 3 years with Brake Plus and I am never sad leaving with my car : ) read more

Brakes Plus - Auto Repair Near Me - Frisco, Texas

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Brought my car by to fix the under carriage cover. Eric quickly assessed and fixed it. 10/10 would recommend coming here. Excellent customer service. read more

very gracious, helpful, accommodating, transparent with services. would go back and recommend.

Frisco location on Preston Vineyards Saif "Ali" Nisar is awesome! Very helpful, friendly - came in from the bay immediately when I entered the shop. I came in for an alignment. Ali answered all my questions. I was surprised, they still had all my information! I hadn't visited in a while since I purchased a new vehicle in 2018 and had warranty service coverage. Now I'm back and the service is still exceptional as it was before. All were courteous, and the work was completed in a timely manner. Price was on target and there was an online coupon too! Thank you guys at Brakes Plus in Frisco, TX on Preston Vineyards. You all are awesome! read more

Such amazing and caring people here, They DONT OFFER tire service so don't go there expecting that, I had a flat and this was the closest car place that I could get to... one of the workers took the time out of HIS day to help me get back up on the road and running again which he truly didn't have to do. I might add that he was super badass too, he got my car lifted up on a downhill-slanted road, as well as managed to put the spare on for me. Very professional and exceptional establishment/work. I will be returning for other car issues. I want to give my money to people who deserve it and put in the work Well done. I didn't catch his name, But he had lots of cool tattoos and one on his calf i believe was the Joker. Thanks man, really appreciate your actions. Would recommend to anyone and everyone in the DFW area! read more

Brakes Plus - Auto Repair Near Me - Frisco, Texas

2 different occasions we took our Chevy suburban in because of brake lights not working and another was hearing a noise coming from underneath. Both times it was a simple fix. One was both brake lights happen to burn out at sane time. Abs other was there was a loose peace of metal on muffler. Both times they charged a small 30 minute labor charge. Very honest and don't rip you off like the dealership!! read more

Before you pay a large amount of money as requested to repair the car AC, you definitely should reconsider. I had a very bad experience at Brake Plus. My car's air conditioner worked fine in the front and rear seats but just wasn't cold enough. So, I came to Brakes Plus to add some refrigerant. After 14 hours of work by the technician, the front seat AC only blew out hot, and the rear AC thermostat was not powered and not working at all. The technician said it would cost $2730 to replace the car's air conditioner compressor and the rear air conditioner thermostat button. During this process, I only signed the agreement for adding refrigerant, but they overcharged me $152 for another type of testing, electrical diagnosis. They said we agreed on it and signed the contract. In reality we never did and so they weren't able to find that signed contract to prove it. So, I complained to Brakes Plus for damaging my car and charging me excessively. They did not refund the overcharged money and did not admit that they damaged my car. I had to go to another auto repair shop to repair the AC of my car. After checking, the other repair shop said that my car's air conditioner was good, the air conditioner compressor was good, and the rear air conditioner thermostat was also good. The climate control connector was simply unplugged, which prevented the AC from blowing cold air, the rear AC to have no power with no air blowing out at all. Now after plugging in the climate control connector, the car's air conditioning is working properly in both the front and rear rows. read more

I had brakes that were squeaking whenever I put the car in reverse...took the car to Brakes Plus, they were prompt, explaining what needed to be done and my options, I could not have asked for better service and now the brakes are great...thanks to the team at Brakes Plus read more

Almost two years ago I took my car to Brakes Plus on Preston Vineyard in Frisco, TX. I needed new brake pads. After that visit, I had horrible squealing in my brakes. Took it four more times to the same brakes plus and they replaced the brakes pads four times and "put on new rotors" twice. Still almost two years later, the squealing is still there. So, I learned of Caliber from a friend and it was worth a try. Took it there and JD advised me I needed new brake pads and new rotors. After Caliber took pictures of what needed to be done, I find out that Brakes Plus didn't replace my rotors four times. They only resurfaced the rotors four times rather than put on new ones. This is unethical 1) to tell me they are being replaced but only resurfacing them and 2) Resurfacing is never recommended even twice....much less four times! I also learned that if any brake work is done on a 4Runner, the parking brake needs to be reset too. Brakes Plus didn't do this. They never even mentioned it to me. While at Caliber, I also learned there was a crack in my struts and no liquid left. I had to have new Struts and shocks put on as well. I'm dumbfounded Brakes Plus or the Toyota dealership never picked up on this. Based on the pics Caliber took, it's very obvious! IF YOU HAVE A 4RUNNER, DO NOT TAKE IT TO BRAKES PLUS!!!! They do not know what they are doing. This is the second 4runner I've taken there. The first, I had new brake pads put on at a different Brakes Plus and I finally ended up just trading the 4runner in because of the squealing brake sound. After this experience, there is no doubt the issue is with Brakes Plus! Thank goodness Caliber Auto Care saved my car! read more

This is where you want to bring your car! They are very genuine and transparent throughout the entire process. I bring my car here for anything outside of tires. And I never leave with any issues. Jacob is amazing! You never have to worry about getting screwed over here. 10/10 recommend!!!! read more

Worker in her is friendly and service is fast , I really do like get oil change done here !!!!!

I am absolutely happy that I brought my car to Brakes Plus. The employees are very helpful and honest in what you are needing done to your car. The service is friendly and extremely helpful. They even offer to drive you home if your car will take longer to work on. The price is reasonable and the gentlemen will work with you on what you are needing. They not only service brakes but have the ability to work on anything minus tire replacement and body work. They offer free estimate on the spot and will not give you a hard time if you decide that you dont want them to work on your car. I am extremely happy that I brought my car here. I havnt had any issues with my brakes yet, therefore they did an excellent job. Facility is clean, and customer friendly. Their prices are better than the dealership. The service time is also reasonable. I will definitely be back if I need anything elese done. read more

I have a newer car and was going to go to the dealership for breaks but they are so expensive there, over $600 for just pads! I decided to look around and found breaks plus, where you can easily schedule an appointment online and prices are posted. Also, they are open on Saturday, dealership service is not. I was pleasantly surprised by all of the nice men that are working there! They helped me to find all the discounts and coupons possible. They even took me out into the shop and showed and explained the wear. I'm very happy with the service and prices, I will be coming back! read more

Brakes Plus - Prices - Auto Repair Near Me - Frisco, Texas

Be careful your car service here. It's my first time having transmission fluid changed in breakes plus. My experience was I will never go back again with any type of car service even they offer any type of discount because they might raise the price and then discount it. Posted here my another car transmission fluid charge for $109 from Honda dealership and here brakes plus charged $229.15, they said it's because they have to order special fluid for Acura. (This information was given after they released all of the oils so no choice for customer) Then I asked them to show me the receipt as they said they went purchased from Honda dealership but they refused and said it's not my business. How is not my business when this fluid was purchased for my car. The brakes plus website contact doesn't work, filled everything but it can't be submitted. read more

Brakes Plus - Honda dealership only charged $109 (full price no discounted) full transmission service and brakes plus charged $229 - Auto Repair Near Me - Frisco, Texas

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Had an awesome experience with Brakes Plus today! Great service, quick turnaround clean shop. Highly recommend!

I am new Texas resident and needed an affordable & honest business to work with. After many calls and reviews, I spoke to James and he provided me with excellent support over the phone. Because of this, I brought in one of my vehicles to be worked on. Overall, the pricing, customer service and just going above and beyond, both James & Joey (even the new hire Frankie) are the reasons we would highly recommend Brakes Plus to all our friends and family. Keep up the great work! Thanks again! read more

Came here for an Alignment. Ali was very helpful in getting us in and out very quickly. I will definitely be coming back in the future

I came here for a oil change and Ali was very helpful today and took care of me right away thank you definitely will be back.

I took my SUV in for a bearing replacement and two new belts. An estimate was provided, which I approved. They kindly arranged a ride home and promised to call when my vehicle was ready. A couple of hours later and the call came that my vehicle was ready. What surprised me was the news that I didn't need a new bearing after all and only a new bolt that held it all together. I had approved the work, but they saw that it wasn't needed and only replaced a bolt rather than the full job I had approved. This kindness saved me more than half the estimated and approved cost. They did the right thing and were honest when I would have never known the difference! This shop has given me great service for years and I recommend them every chance I get! read more

Brian and his team is the best. They are transparent with actually what your vehicle needs with trying to up sale. They're truly a caring and professional group of people. Truly appreciated especially in today's society of business focused. read more

Mannnnn, Honestly can't began to describe how amazing this shop treated me. I have been fighting medical bills and they truly did whatever it took to assist me so I could my brakes repaired. I use my truck daily for work and had no clue how I was going to get it done due to medical bills. But they went out of their way for me in a major way. I will use them every single time from this point forward. Jacob, Thank you from the bottom of my heart. You were amazing from the moment we first spoke to the hand shake at the end. You guys were amazing. read more

I walked in and asked about air'ing my tires! They asked me to pull up and aired them up on the spot free of charge!! Very courteous and professional!! read more

Will & the crew took of care of me and got me back on the road asap. Great service and very reliable

This place is one of the rare kind, the staff are all super friendly and helpful. I always feel like they do an excellent job of explaining the services needed. I only come here for all my car needs due to the trust I have in the service they perform time and time again. read more

The business did reach out and help me get the oil issue addressed. But still 6 hours now lost and I still have to get the fuel filter changed. read more

Really unfortunate. I was referred to this location for a quick check on my vehicle and will not be back. Upon waiting for service, political talk quickly took up between customers who were also waiting. What was more disturbing, the front desk person (Ray) engaged in the discussion. 'All women need a 9mm and it's time for Republicans to rise up' says one customer. Then dialogue about Trump and all the good stuff he's doing for the country. Followed by Rays view of former president Barack Obama - 'the only thing he did in 8 years was get new shoes and a new dog.' Loud, arrogant laughs amongst the group of 'good ol boys' erupts. I don't care about your political position - I do care that I am paying for service to a company that is bashing a former president regardless of affiliation. Supporting local is what I was doing with the referral - I would suggest you get sensitivity training for your employees to avoid further negative impact to your business...as we all know the negative experience is shared more than the positive experience. read more

If they had a zero star that what they will get from me..took my car in and they messed up My engine and they said what they did to my car had nothing to do with my engine..bullshit..I took it to Honda for them to check it and they said brake plus messed up my car...NEVER AGAIN WILL I TAKE MY CAR TO BRAKE PLUS...That tall big guy Scott and Chris are sooooo rude..all they want is your money. They need customers service training! And they are racists too..beware of this location read more

Came here on a Saturday and it was packed. They didn't even have enough parking and I had to park on the street. I had originally made an appointment for 1pm, but called that morning and was able to move it to 11:30am. They were able to diagnose for free, that I needed new brakes on both axles, which I already kind of knew. They were able to do this within an hour of when I dropped off the car. They did sell me on replacing the hardware on the calipers and gave me a $25 discount per axle on the upgraded pads. Of course the pads are guaranteed for life. They called me over the phone and the car was ready in 2 hours after that. All in all a pleasant experience. read more

Super rude employees. Asked basic questions and got yelled at by one of the techs. I will never come back to this location. Went over to Kwik Kar for basic maintenance and they were so nice and friendly. Will go to Kwik Kar from now on. Simply being nice and not yelling at customers goes a long way. read more

Not only did Brakes Plus come highly recommended by a co-worker friend, but Ray himself. And I was not let down in the slightest. Ray took care of me from the moment I stepped into the door and provided me with a pleasant, knowledgeable conversation. Often times my unique little car (I drive a Smart Fortwo) provides a challenge for some auto maintenance facilities. I had to bring in my own filter sometimes because other places didn't have them on hand. Not the case with Ray and the fellows at Brakes Plus. I got in and out in great time and at a great price. read more

BP took care of my complete brake job on my Nissan. They were very professional, helpful, and accommodating. I'll be returning for future brake related needs. Thanks Brakes Plus Custer and Eldorado! read more

I prescheduled online the replacement of brake pads and rotor repair. When I arrived, the repair technician decided to drive my car recklessly in front of the garage entrances in an attempt to check out the brakes. It was obvious that the pads were gone and metal was scraping on metal. Yet the repair technician did a hard braking with my vehicle at least 5 times, backing up and going forward, as I was counting. I witnessed the incident from the front lobby and immediately told the store representative that I was extremely unhappy with how they were treating my car. The response I received was, "I'm sorry about that." The technician NEVER apologized. The establishment KNEW, as I told them that the pads were gone, and that there was obvious damage to the rotors when I had arrived and even when I scheduled the repair online, yet they decided to abuse my car anyway. When I checked in my vehicle, I asked what the cost would be, and I was told they would tell me that after the free inspection. I was provided 3 different quotes, accepted one and they began the repairs. I also asked if I wanted the rear brakes done. I said no, not thinking that there were disc brakes in the rear also. When I got home and walked around the car, I discovered that there were disc brakes in the back, and they are in a state of also needing replacement. They never questioned my answer to not do the rear brakes, and never explained to me that they were just about to fail with almost no pad surface on the brakes. You can view the pads and rotors without ever having to move the car, yet this technician decided to test them out anyway. further reducing the likelyhood that they could be replaced. I had my cars serviced there a few times in the past, but I have decided that Brakes Plus no longer has my best interests in mind so I will go elsewhere for service. I also have a notion to create a website explaining this repair action in detail and let the world know what Brakes Plus service turned into. Thanks but no thanks! Brakes Plus! read more

My brakes were rubbing terribly! I called in and Ray said to come on in. He was awesome told me not to worry..in 30mins, like he promised, he showed me everything they had found. Gave me pricing options ..I need this kind of service being a female on a budget!!! I have used them before..never dissappointed!! read more

Brakes Plus - Auto Repair Near Me - Frisco, Texas