Often come to this Firestone and have always received good service, however recently went to have a tire checked. They came back and said I had a nail and the serviceman was repairing it. After about 30 min my car was ready. No charge, headed out. My daughter was driving my car immediately to OKC. About 45 min into her drive the tire light came back on. She called and I told her she needed to return home. I have those "run flat" tires that can be driven on for limited miles. She returned home and very annoyed I returned to Firestone. Explained what happened, and they got my car right in. I FULLY expected them to come back and tell me that I needed a new tire. These tires run about $450-$500 each. HOWEVER, the manager came back and explained that the tech who had repaired my tired had made a mistake in how he tried to repair it and because it was their fault, he was replacing at no charge! I was shocked! Absolutely no way I would have known that without them telling me. This place has earned a customer for life for their integrity and honesty. Got the tire replaced and car back to my daughter. She arrived safely in OKC and I've not had any issues since that time. Thank you Firestone! read more

I scheduled an appointment to get my Silverado's tires rotated and balanced, a full synthetic oil change and a tire plugged. I used CarAdvise for additional discounts, so all these services were extremely cheap. All of the staff were friendly and quick to get to work on my truck. Although the shop was busy, they did a great job accommodating everyone's needs and moving things along. There were only 5 seats, and they filled up fast, so people stood and waited the entire time. They also forgot to rotate and balance my tires (I wasn't charged), but other than that, everything went well. read more

It was 4 pm when I realized my tires were bad. I stopped by Firestone and Joey got me set up within an hour. New tires, with 80,000 mile warranty, really make a difference in the ride. Personally, I appreciated the clean waiting area and the American flag respectfully hung in the lobby. read more

They always take good care of my and it's one of the only places that doesn't try to take advantage of my wife or treat her like an idiot. Jackson is super nice and went above and beyond making sure my trip to Colorado was a safe one. read more

This is my new go to store! Had issues with NTB and these guys helped me fix NTB's tire sensor screw ups.... The new GM and assistant manager are extremely helpful and honest and went above and beyond my expectations! read more

Guy working behind the counter was very nice, but do not go here unless you want to overpay. Prices are much higher than everyone else for simple services like oil changes and inspections. STAY AWAY FROM THIS PLACE read more

Beware the old "DEAD BATTERY" SCAM!! My battery was working perfectly fine, I dropped the car off for an oil change, and 15 minutes later got a call that my battery was dead. BULLCRAP!! read more

I stopped by this location to have some work done. I went in and described the problem to Devin and he offered to have a look under the hood to see if it was a simple fix. I had been driving and this is Texas so the engine was hot and Devin got a burn. Rather than run in and leave me high and dry he shook it off, identified the issue and then went in and wrote up a price that was competitive and they nailed the repair. I absolutely recommend this store! read more

Long wait and horrible customer service. A tire road hazard tire repair took 3 hrs. The manager was unhelpful and sarcastic. read more

I called the day before to see if they could plug a tire. They said that they were too busy because they only had one tech working and four cars in front of me. I asked if tomorrow would be better and they said yes. I walked in the next day around 3:00 and they said that I would need to drop it off and they would be able to get to it the next day. Because today they had three techs and twelve cars in front of me. How slowly do they work? A guy named Mitch used to work there and he was super helpful or at least he seemed to be apologetic and empathetic. Today and yesterday, there was nothing. It was like the customer service guy was, "oh, well, nothing we can/will do." I think that I will go back to Discount Tire. At least they can take care of the customer on the same. read more

Straight up crooks! My 21 year old fiance has a flat so went there because we had no choice! Online the tire is $94. But as soon as we say we don't have another option it's all of a sudden $270. Plus labor. Plus tax. But it's ok. He will give us a $20 discount! The MoST expensive place to get this exact brand and size of tire.... $201!! And that's the very very top! The average is about $120. So explain me that! I will be reporting them to the authorities because this is very very much a crime! And I'm a marketing director! I WILL make sure this post goes everywhere in DFW!!! read more

Shoutout for Mitch! Randomly called them for a Tesla alignment. Since Tesla overcharges I wanted to shop around. Mitch not only owns one himself but helped me understand a bit about my issue here with my Tesla. They took a last minute appointment and were quick with the alignment. If you own a Tesla get the lifetime alignment option. It'll save you money in the long term. read more

This location seems to be consistently busy, so plan on making an appointment. Oil change, new tires, and state inspection took nine hours to complete with an 8am appointment. Facilities were pretty clean, customer service was good, auto service seems fine. No real concerns. Firestone can be pricey, but then again it seems like everyone else is about the same in that regard. read more

I waited two and a half hours for them to complete the ten minute TX state vehicle inspection, which probably would have been longer had I not followed up with their manager. read more

Devon is amazing! I was a walk in and it was near closing hours on a Saturday. I had already been turned away by another Firestone and the Eldorado location was my second stop. It was pouring cats and dogs, the car was making a horrific noise and I was desperate. Devon was on the spot and handled the problem quickly and professionally! He really turned this whole experience into a positive one. I'll be back because of how he conducted himself and represented his team. read more

I'm quite sure I'm not the typical customer of this place. My car is a 30 year old, right hand drive Honda, that was imported from Japan. I've worked on cars for about 25 years (everything from basic stuff to swapping out motors), and because of this, I'm picky about who I leave my car with. I brought my car here to have them troubleshoot an electrical issue with my air conditioning system. Unfortunately, the part I need is nearly impossible (it was never offered in any US Honda, plus its 30 years old). Luckily the head mechanic, Harrison, was willing to think outside of the box and find a solution to get my AC working again. Its easy to find a mechanic that can replace parts, but finding mechanics that are knowledgeable and comfortable enough with their own mechanical diagnosis and repair abilities to remedy this type of situation... that's hard to find. I used to take my cars to south Irving to a Honda specialist for this kind of thing, but I'm blessed to have someone in my backyard that can do this. Thanks Harrison, Eric and Giovanni! read more

Firestone Complete Auto Care - Auto Repair Near Me - Little Elm, Texas

Horrible service, 2 people milling around talking in the service bay. One person up front 5 minute wait to ask to have new tires installed that I purchased elsewhere and was told my tires won't fit their machine. ha! They are standard size nothing out of the ordinary. Just a clear cut case of this place's primary focus is sales not service. Even though I would have gladly paid whatever was required to have it done. Lost a customer good job ! read more

I had a great experience here! I had a nail in my tire and needed an oil change. They took care of both issues promptly. They were very kind and super fast. They have coffee available too and TV to watch while you wait. Chris was my advisor. read more

Firestone Complete Auto Care - Auto Repair Near Me - Little Elm, Texas

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Oil change and a state inspection taking 5 hours when I scheduled an 8am appointment? Cmon man.... Then they never called, I had to go in and wait for my turn to ask the guy if my car was ready.... (I waited an hour because of all the other frustrated people in front of me). read more

This place is the absolute worst. I got here at 12 and the guy in the front said my inspection would be done within the hour, done by 1 at the latest. It's 1:40 and he said the service manager who was inspecting my car went to lunch. It's 1:49 and I'm finally leaving and I asked how long had my car been ready and the guy at the front said honestly quite a while. My manager didn't let me know before he went to lunch and I never checked and now I'm late to work. On top of that, they failed me due to my windshield wipers having a cut in one of them which could've been replaced in past the same day if they didn't waste my time for an additional 40 minutes read more

Management team at this location ( Andrew and Brooks) both are dishonest and unprofessional individuals. On 12/18/2021, I replaced two of my rear tires. My wheels have special wheels locks keys. I gave the special wheel lock keys to the management to take off the wheels from my car and they never put it back in my car after they were done changing my tires. I was heading to Denver the next day for few months due to work. I did not realize that they did not return wheel lock key. Which I will need in case of emergency or if need to change the tire due to flat. I called the next day when I was already on the road to Denver, CO. Spoke to store manager Andrew, he ensured me that he will mail it to me in Denver the same day by fedex. Long story short, after many follow up calls and false promise to ship and at one point andrew said " He dropped it off at the fedex". When I asked for the tracking number he could not provide me one. Then Andrew leaves for vacation and I never received my wheel lock keys because he never mailed it but was lying the entire time. Finally, spoke to brooks assistant store manager. He confirmed andrew never mailed it and wheels locks key is sitting at their desk. Now this was me waiting for my keys for 17 days! Now, comes a another liar Brooks. He promised he will mail it the next day. He never did mail it andI kept on waiting for weeks for them do such a simple job for a customer who been their customer for 9 years! Both of them are liars, dishonest and unprofessional. Finally, I had to pay $100 for those wheels locks to be broken because I needed to put on winter tires due to winter conditions in Denver. Both of them put me and my family in risk of having a situation of a flat tire or driving in all seasons tires in heavy Denver snow. I kept on telling them weather is bad and I need those wheels locks, so I can change my tires to winter set but both of them did not care to risk my entire family lives and their dishonestly could have caused many lives, if I had a bad wreak in heavy snow in Denver. I will never recommend anyone to go to this specific location. Management team are liars, lazy, unprofessional and dishonest. If they can not be honest about not mailing the keys then do you think they are honest about work on your car or make you pay for things that don't really need to be repaired? Think about it! Shame on both of them to ruin company name that pays for their bread and butter. Due to their u professionalism and dishonestly, they gave a bad taste of Firestone! Shame on these two adult donkeys! read more

Called ahead to see if they had 2 tires in the size I needed for a full swap on both (30k miles on both). I arrived at 7:15am and they needed motor size and info, popped the hood and began the "process" of changing my rear tires. It is now 9:20 and they have completed 1 tire repair. They decided that the tires needed a patch instead when I asked for a full swap on both. They have now found "new holes" on my other 2 tires and need to repair all tires. I'll check back in later. Not impressed. read more

Crooks, literally, they tried to charge me 2x when i paid online and showed them the confirmation and they had the audacity to tell me they can't give me my car without paying. The guy Erick had some horrible attitude and poor communication during the whole time. I will never come back here, i hope the $77 you tried to take from me was worth a customer. I'm glad i didn't send my wife or they would have taken advantage of her. Thieves read more

Charged me $57 to change ONE low beam bulb. They originally tried to charge me almost $80. Then they had the audacity to tell me my cabin air filter had never been changed (a lie, as I had it done when I bought the car), and quote me to change it. How about I will never set foot in your ripoff shack again? $57 for a lightbulb. Y'all lost a customer forever. Hope it was worth it. read more

My car was in need of some basic repairs as well as some tires. They did quick work, didn't try to upsell me, and it was reasonable given the work that needed.to be done. read more

Went for 4 tires and alignment. They had my car 12 hours longer than originally discussed. But surprise, your battery is dead too. It wasn't dead when I dropped it off, but 1.5 days later it's bad. What are the odds my battery dies while in the care of a mechanic??? Unless management changes, I'm not going back there. Save yourself a headache, don't use this place. read more

I am a firestone customer since 2015. I visited several firestone stores but I never got the customer care I received from Jeren Barnett an amazing person who impressed me with his honesty, kindness, and professionalism. If Jeren will go from this store to any other store I will shift my cars to that store read more

I had bad experience on this branch I dropped off my car for change oil found out later they didn't this happened twice after that I stop coming also some staff are rude. read more

I made a stop to have an emergency tire repair/rotation done on my 05 Chevy. The store manager Eric Heath took direct ownership of the work I needed done and hustled my truck on a lift while I was conveniently seeing one come down. He contacted me quickly when the work was done and helped me out on saving 20$! I rarely get this kind of service and really appreciated the professionalism/sense of urgency/eye for savings. That means the most to me! Thank y'all! read more

My husband had all 4 tires replaced. All of the Lugnuts were not properly screwed in. As we were driving down the road we heard rattling. We went to check and saw the huge mistake. This could have been life threatening. Also, one of the Lugnuts had fallen off. read more

we needed a tire mounted on a wheel tonight. everyone was so nice and they did it super quick. They have a new customer for sure!

I have quit going to Firestone for a while because I felt that their service is mediocre. Early this May, I decided to go in for my alignment since I have that lifetime alignment purchased. I booked a time to go in and arrived on time, around 2pm. The guy there told me there would be a wait even I have an appointment. So my question is what is the point for getting an appt? So I sat there and waited, waited till everybody left except me. I was freezing in that waiting room and waited for 2.5 hours! I finally asked the guy what was going on and he said one truck came in before me and wanted an alignment and they were still working on it!!! Why did they work on his alignment first if they knew I was coming? He said the spot was occupied and they couldn't work on mine. They couldn't work on mine because I already paid for the alignment a long time ago???? I was furious. And the manager gave me a 40% off full synthetic oil change card saying he would honor it when I went back for oil change. Almost 3 hours later, they finished with my alignment and I found my car extremely dirty with black grease mark all over on the interior driver side of the car. I wiped it down with some wipe and luckily I could get rid of them. Then fast forward a few weeks later, I asked my husband to take my car for oil change using the discount card that the manager gave me. They too the card, no problem but they called my husband and said I had 3 tires that had nails in them. They could fix 2 but 1 need to be replaced. Since I got the tires from Discount tire, I told them I would fix them over at Discount tire. And again this is another time that I had to wait for a long time before I could get my car back. When I got my car back, my husband said they patched up the 2 tires for me (no charge) and one still needs to replace. I got home and saw the car, again the inside of the car was dirty with BLACK greasy mark all over. And what surprise me is they opened my middle storage box (between the driver and passager seats). I could tell them open it because there was again, BLACK finger prints all over the storage box. And when I opened the box, I noticed my sunglasses case was also touched or opened because I saw black finger prints all over it. My storage box seems to be searched through by the Firestone staff. And then the next day when my husband took the car to Discount tire, they said they could easily patch up that tire that Firestone said that needed to be replaced! Firestone also said I got the tire from them so they could give me some credits for that (I actually have not got tires from Firestone for a long time). *I will post pictures of the grease on my car and sun glasses case read more

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Brought our truck in to have it inspected around 9-9:30 and they told us to leave the truck and it should be done around 1:00. We came back around 3:00. They told us it wasn't ready and that it was the next vehicle to be getting pulled in. Okay, cool, we go back home. 6:00 rolls around (they close at 7:00) and we have not heard anything from them. We drive back up there because no way in h*ll we are leaving our vehicle there over night. We get there and the truck had still not moved, still not been inspected, and we were fed lies. Do not recommend this place for much. Took it somewhere else and it was done within 30 minutes. read more

I use this business SOLELY because of the mechanic Harrison! This employee has made each and every one of my experiences pleasant and left me feeling safe in my car and trustworthy of his service[s]. I cannot begin to explain how many times Harrison has done a fabulous job. He is so professional and knowledgeable and deserves all the praise. read more

I have been sitting in this little elm Firestone for 4:30 hours. It was supposed to be a tire rotation. Then it turns out that another Firestone broke the nut. This Firestone says it will take an hour to fix. They then say they will fix it and it takes them more than 3 hours. I ask what's going on and am told the mechanic was working on my car and proceeds to go work on another car. Wow! Horrible service, don't come here. read more

Came in 7 am, expected to have it done by the morning per technician. After 5 hours, came back and was told the service order was misplaced. Firestones are truly hit and miss. This is one is a "miss" I won't be back. If they don't wrap it up in an hour, bye-bye. read more

Came in on a Sunday, busy as usual. No big deal. Drop off for wheel alignment. Estimated completion time 1:45. Dropped off time on paper, 9:17. So 4 and half hours. I love 1.5 miles away so I walked home. Around 1, I head back up there. It started to sprinkle, so of course, it isn't clear and sunny. I got there and my car was still exactly where I left it. And no car in the alignment bay. Went to Lowe's, walked around the grab a bite to eat and drink. Walked back around 3ish, no car I the alignment bay. Sat there waiting until about 20-25 minutes later a guy came in and said that there is 2 or 3 cars in front of me... and he knew that I had walked there. Instead of waiting a couple hours and get mad if they don't get to it. He suggested that I go home and they will call me and then started they won't go home until they finish...... For whatever reason, I comply. Advised then to call me before they take my car in so I can head back this way. Next phone call... they tell me my car is in the bay and there's an issue. For one... I didn't get that phone call per requested... and then I get to run there in the rain. Dropped off my car at open, got my car back at closed. Nothing done but a very upset customer read more

My van started shaking while driving and the staff at Firestone found the issue quickly and changed out my tire for me. We recently purchased the van but the tires were Firestone and still under warranty! Appreciate the help! read more

This place is garbage now with the new team all I needed was 1 dang tired and when I walked in you can tell the guy didn't want to be bothered. I came in enough time for him either to say we can't do it or not. He literally wasted my time to ho outside get the size and then asked you trying to get this today. Wtf umm yeah but it's cool another location did me good. ALSO KNOW YOU SENDING ME BACK OUT WITH A PLUG AND YOU KNEW WAS LIABLE FOR LIFE. I WILL BE CALLING CORPORATE. read more

Waited for 15 minutes to get air in ONE tire while there were six guys in the store staring at us. Had to yell out for assistance to finally get air in my tire. read more