I took my Honda in for an oil change. During the process, they discovered that during the previous…read moreoil filter change, the Honda dealership had cross-threaded the filter, so that a new filter could not be put back on. I was stuck as a customer as the Honda dealership would not claim fault. Rick ordered the part and took a customer first approach to my situation. I was surprised and pleased by his customer service. I would highly recommend this place in the future.

I have been taking my car to Drivers Edge since I moved to Prosper from Bay Area in Cali. 8 years…read moreago. My car is OLD 2010 Toyota Camry! They have repaired issues, both mechanical, and driver caused ! I always go there for my state inspections, oil changes, and body repairs, of which there have been quite a few! They always give me an accurate estimate of both cost and timing of repairs. So helpful to have a repair shop that you can always count on

I have been a loyal Valvoline customer for years. I used another location until this Prosper store…read moreopened, and although the staff had been casual and unprofessional in the past, I continued coming because it was convenient. After my most recent experience, I will never return. I came in for a routine oil change, air conditioning service, and vehicle inspection. During my visit, I was advised that my vehicle also needed a radiator fluid replacement, which I agreed to. What I witnessed while my vehicle was being serviced was alarming. The technician working on my car couldn't get the radiator cap off. I heard him complain that it was his fifth radiator cap that day that had been difficult to remove, and I watched him strike it with a wrench to get it loose. At the same time, another employee was walking him through the air conditioning service from across the shop because it was his first time performing one. During the service, the technician cut his finger, and moments later liquid sprayed all over my windshield from the engine compartment. He simply said, "My bad, I'll clean that up," but never explained what had happened. To make matters worse, the inspection I originally came in for couldn't even be completed because no one was available to perform it. Two days later, my check engine light came on. I returned to the store, where an employee scanned my vehicle and found a P0128 code. Before anyone inspected my car, the store manager came over and immediately told me it was an internal thermostat issue and "couldn't be anything we did." Here's what didn't happen: The store manager never asked me what I observed during the service. The store manager never looked at my vehicle. The store manager never inspected the work that had been performed. The store manager never reviewed any security footage. The store manager never attempted to investigate before deciding Valvoline wasn't responsible. I filed a claim because I wanted an independent review. Instead, the store manager called me after I filed the claim, raised his voice, and repeatedly told me he had already said it wasn't anything Valvoline did. The claim was denied based on the store manager's opinion before an independent mechanic had even evaluated my vehicle. I then took my vehicle to Honda for an independent diagnosis. Honda's repair order states: "Possible thermostat failure could be due to recent coolant flush performed by other shop." The service advisor also explained that the recent coolant service may not have been properly completed, allowing air to remain in the cooling system. What disappoints me most is not just the mechanical issue--it's how I was treated. I wasn't asking anyone to admit fault without evidence. I simply expected my concerns to be taken seriously and investigated. Instead, I was dismissed before anyone even looked at my vehicle. Good customer service means listening to customers, conducting a fair investigation, and treating people with respect. Unfortunately, that was not my experience. I cannot recommend this location. Based on my experience, I would strongly encourage anyone considering this Valvoline to take their vehicle somewhere that values quality workmanship, proper training, and customer service.

So glad I came here! I was coming to get an inspection and oil change since my sticker was a couple…read morehundred miles from needing it. Blake let me know I'm actually not up for an oil change since my car is good for 8,000. Double checked my stick to make sure and then was up next for the inspection. I appreciate Blake's honesty. I'll definitely be back here when I do need the oil change.

I had a great experience at Kwik Kar Lube & Tune. Even though I showed up just 10 minutes before…read moreclosing, Jordan, Jacob, and Josh welcomed me with open arms and took care of me without making me feel rushed. They were friendly, professional, and worked quickly to get everything taken care of. The highlight of my visit was Travis. He went above and beyond to make sure I had an excellent experience and truly made the visit even better. It's rare to find customer service like this, especially at the end of the day. I really appreciate the entire team's professionalism and positive attitude. I'll definitely be coming back and highly recommend them!

Second visit for emissions test for my other vehicle. As stated in my previous review, it was a…read morequick in and out with the test. Highly recommend this place

best auto repair shop EVER!!!…read more they fix my brakes/rotors suspension work,etc they were professional, knowledgeable and easy on the eyes absolutely love this place

Just wanna give a shout out to Michael. My husband was hooking up the car to the trailer and the…read morefuse went out. Our running lights on the trailer were not working. Called and talked to Michael. When we got there, he greeted us and troubleshooted what fuse it was. Quick and friendly. Thank you for saving the day before our vacation.

We were members at Super Splash Car Wash in Prosper and I personally loved the convenience…read more Unfortunately, in April their car wash damaged the hood of my husband's TRX. When he brought it to the manager's attention, he was told they were not responsible for any damage. After the conversation, both of our memberships were deactivated. Today I found out that even though our memberships were deactivated, we were still being charged $71.96 a month. I'm disappointed because I really enjoyed this car wash, but I wanted to share our experience as a heads up, especially for anyone with a TRX, Ford Raptor, or other larger vehicle.

Many affordable carwash options and a friendly hard working staff made our 1st trip there very…read morememorable! No long lines were encountered and my wife's 2004 Jeep Liberty looks Fabulous!! This will be my car wash establishment from now on. Thanks again!

Everyone here is super friendly with quick and attentive service. The value is great. I drive an…read moreextra ten minutes to come here as opposed to the other local spots available. Highly recommend

Emissions testing: came in mid-morning and they got me in right away, no waiting. Took about 15…read moreminutes and I was on my way. Highly recommend.

I was overwhelmed by the generous time and service I received by the technicians…read more This location came under new management and Colby, sounds promising to lift up the location to educate patrons about services and their cars. Personally witnessed this as he helped me with my car (Nissan). The price is not comparable to any other business around, even after the pandemic that still affects the "reason" behind inflation. $57.12 (tax included for my oil change.) love it! His technicians Derek, Raul, and Steven hand in hand, team work, and supportive of one another. There were technical difficulties at the register and they all came to help to get me out asap and continue business One of them dealt with some difficult customers during my presence and accolades to them for providing service and attention to them. Note: best to make an appt at this location! I will be back because I found my new favorite car shop for everyday check ups!

Would rate 0 if that was possible. went into get an oil change and rear turn signal replaced - was…read moretold the turn signals were good (even though it was actively not working) and even have the printed report confirming that. After about a week, got a low oil notification. Called and was told "you must have a leak, you can come back and we can check it out and you can pay to add more if needed". Went to a different shop, was told they had changed the oil with the WRONG oil, they didn't change the filter, and both of my rear turn signals needs changed. Paying for a second oil change now. Also needed coolant and wiper fluid. Obviously they don't know what they're doing, or at least the crew working the day I went in didn't.

Kyle and the techs at shop 8128 kwik kar took care of my vehicle inspection really quick. I…read moredefinitely would recommend them.

I'm not a car guy. They recommended over $3K in repairs and another mechanic replaced a sensory for…read moreless than $150 and told me he couldn't find anything else wrong with it. Again- I'm not a car guy, but it feels like I got close to being taken for a ride.

Service has been quick and friendly! Faster than going to the dealership! I haven't had an issue…read morewith an inspector not being available for an inspection (which is great!), and I was able to come in for an oil change without issue on Saturday morning. They were informative and showed me my cabin filters and suggestions to replace. Great experience. My synthetic oil change for my Toyota CHR was 79.99.

This is the only place I take my car to for an oil change, inspection and tire rotation. They are…read moreso quick! Not to mention they are always SO kind!

Worked with Matthew- need my driver side mirror fixed. Went to get an estimate. Was pleasantly…read moresurprised as another place was triple the cost. The part took a couple days to get in, Matthew called me and was able to get it done within an hour. Good as new and ended up being less they didn't have to paint it. Honest and reliable! I would definitely go back

Kyle was very attentive and kind! The issues with my vehicle were resolved in a timely manner.read more