Service is Slow AF. Doesn't matter the day or time. Just slow AF. Slow. Slow. Slow. Slow.read more

I have been a loyal Valvoline customer for years. I used another location until this Prosper store…read moreopened, and although the staff had been casual and unprofessional in the past, I continued coming because it was convenient. After my most recent experience, I will never return. I came in for a routine oil change, air conditioning service, and vehicle inspection. During my visit, I was advised that my vehicle also needed a radiator fluid replacement, which I agreed to. What I witnessed while my vehicle was being serviced was alarming. The technician working on my car couldn't get the radiator cap off. I heard him complain that it was his fifth radiator cap that day that had been difficult to remove, and I watched him strike it with a wrench to get it loose. At the same time, another employee was walking him through the air conditioning service from across the shop because it was his first time performing one. During the service, the technician cut his finger, and moments later liquid sprayed all over my windshield from the engine compartment. He simply said, "My bad, I'll clean that up," but never explained what had happened. To make matters worse, the inspection I originally came in for couldn't even be completed because no one was available to perform it. Two days later, my check engine light came on. I returned to the store, where an employee scanned my vehicle and found a P0128 code. Before anyone inspected my car, the store manager came over and immediately told me it was an internal thermostat issue and "couldn't be anything we did." Here's what didn't happen: The store manager never asked me what I observed during the service. The store manager never looked at my vehicle. The store manager never inspected the work that had been performed. The store manager never reviewed any security footage. The store manager never attempted to investigate before deciding Valvoline wasn't responsible. I filed a claim because I wanted an independent review. Instead, the store manager called me after I filed the claim, raised his voice, and repeatedly told me he had already said it wasn't anything Valvoline did. The claim was denied based on the store manager's opinion before an independent mechanic had even evaluated my vehicle. I then took my vehicle to Honda for an independent diagnosis. Honda's repair order states: "Possible thermostat failure could be due to recent coolant flush performed by other shop." The service advisor also explained that the recent coolant service may not have been properly completed, allowing air to remain in the cooling system. What disappoints me most is not just the mechanical issue--it's how I was treated. I wasn't asking anyone to admit fault without evidence. I simply expected my concerns to be taken seriously and investigated. Instead, I was dismissed before anyone even looked at my vehicle. Good customer service means listening to customers, conducting a fair investigation, and treating people with respect. Unfortunately, that was not my experience. I cannot recommend this location. Based on my experience, I would strongly encourage anyone considering this Valvoline to take their vehicle somewhere that values quality workmanship, proper training, and customer service.

I had a great experience at Kwik Kar Lube & Tune. Even though I showed up just 10 minutes before…read moreclosing, Jordan, Jacob, and Josh welcomed me with open arms and took care of me without making me feel rushed. They were friendly, professional, and worked quickly to get everything taken care of. The highlight of my visit was Travis. He went above and beyond to make sure I had an excellent experience and truly made the visit even better. It's rare to find customer service like this, especially at the end of the day. I really appreciate the entire team's professionalism and positive attitude. I'll definitely be coming back and highly recommend them!

Second visit for emissions test for my other vehicle. As stated in my previous review, it was a…read morequick in and out with the test. Highly recommend this place

I was in and out for an oil change in under an hour, prices were amazing and will be coming here…read morefrom now on!

Just wanna give a shout out to Michael. My husband was hooking up the car to the trailer and the…read morefuse went out. Our running lights on the trailer were not working. Called and talked to Michael. When we got there, he greeted us and troubleshooted what fuse it was. Quick and friendly. Thank you for saving the day before our vacation.

Many affordable carwash options and a friendly hard working staff made our 1st trip there very…read morememorable! No long lines were encountered and my wife's 2004 Jeep Liberty looks Fabulous!! This will be my car wash establishment from now on. Thanks again!

We were members at Super Splash Car Wash in Prosper and I personally loved the convenience…read more Unfortunately, in April their car wash damaged the hood of my husband's TRX. When he brought it to the manager's attention, he was told they were not responsible for any damage. After the conversation, both of our memberships were deactivated. Today I found out that even though our memberships were deactivated, we were still being charged $71.96 a month. I'm disappointed because I really enjoyed this car wash, but I wanted to share our experience as a heads up, especially for anyone with a TRX, Ford Raptor, or other larger vehicle.

Everyone here is super friendly with quick and attentive service. The value is great. I drive an…read moreextra ten minutes to come here as opposed to the other local spots available. Highly recommend

Emissions testing: came in mid-morning and they got me in right away, no waiting. Took about 15…read moreminutes and I was on my way. Highly recommend.

Would rate 0 if that was possible. went into get an oil change and rear turn signal replaced - was…read moretold the turn signals were good (even though it was actively not working) and even have the printed report confirming that. After about a week, got a low oil notification. Called and was told "you must have a leak, you can come back and we can check it out and you can pay to add more if needed". Went to a different shop, was told they had changed the oil with the WRONG oil, they didn't change the filter, and both of my rear turn signals needs changed. Paying for a second oil change now. Also needed coolant and wiper fluid. Obviously they don't know what they're doing, or at least the crew working the day I went in didn't.

Took Honda Civic Sport for oil change and noticed the oil level on dipstick was nearly a quart low…read moreafter oil change at this Walmart location. Made sure to check the level before driving off and because oil level seemed lower than expected after previous oil change service at the same location. Technician topped it off to the correct level and noted that they had looked up the wrong engine (which had a lower oil capacity) . Hence, the reason they didn't fill to correct level. The lack of any quality control, supervision, or expertise on something as simple as an oil change is perplexing.

Couldn't have been worse! Brought car in for an oil change and inspection. Got it back with a check…read moreengine light and multiple error codes. I opened the hood to check the oil and the engine cover was just sitting there sideways. I immediately went back in and notified the front desk, they had a mechanic look at the codes. Mechanic thought it was the battery or alternator but checked both and were fine. He then tried to reset the error so I could drive it and see if it went away. So I drove it home and it immediately came back. I returned the next day to have it looked at and they took 4 hours to call and tell me it has multiple errors and they suggested I take it to another shop to be fixed and assured me they didn't do anything wrong. I took it to a new shop and they found the issue instantly. When they replaced the oil filter they stripped a wire harness and shorted the electrical system. Have video and pics of the damage. $600 later everything works fine again. I don't ever plan on taking my car here again if they don't make this right.

Kyle and the techs at shop 8128 kwik kar took care of my vehicle inspection really quick. I…read moredefinitely would recommend them.

Service has been quick and friendly! Faster than going to the dealership! I haven't had an issue…read morewith an inspector not being available for an inspection (which is great!), and I was able to come in for an oil change without issue on Saturday morning. They were informative and showed me my cabin filters and suggestions to replace. Great experience. My synthetic oil change for my Toyota CHR was 79.99.

After 10 years of using this location for Oil Changes and most vehicle maintenance I won't be going…read moreback. The quality of work has slipped significantly. Sloppy and caused damage to my vehicle. I would not recommend.