Original Review - "This place should not use Sichuan to describe its food.
The Dan Dan Mian is Dan Dan Mian mixed with Re Gan Mian.
The woman owner shouldn't be in the service industry, based on how she values their customers."
In response to the owner that replied (on Google), I will go into more detail of our recollection of the evening:
I had been extremely excited to come to Kwei Fei, it has pretty good reviews and appeared to be some of the more authentic Chinese food available in the region. My husband and I came in on a Friday night. We arrived towards the end of the evening rush, we waited 30 minutes for a table and were either last or next to last to be seated for the next half hour. We were patient and only asked once how many people were ahead of us.
During seating, I sat in a puddle of water on the chair. This was enough water to soak through my clothes, causing me great discomfort. The hostess was notified and I attempted to dry myself as much as I could with the napkins provided. She used the napkins to dry the chair. It was not possible to dry my clothes enough to rid myself of the discomfort.
This completely threw off my evening. My excitement was literally dampened by what happened. The hostess apologized, but her attitude was mostly dismissive of the issue as something that was neither her (or the restaurant's) fault and was not something that I should have been bothered by. I understand that she probably does face many horrible people that attempt to get a free meal by causing some accident.
In no way did myself or my husband cause my chair to be wet, nor have we ever posted a review for a restaurant in the past or asked for a restaurant to provide us with something for free. However, I am accustomed to restaurants acknowledging their accidents and offering something to offset the evening. If a server accidentally spills water on a patron, a good restaurant will attempt to correct the now negative emotions of the patron with some offer.
Had the hostess offered us something, a free drink, a free appetizer, a coupon to come back a second time, almost anything, I would have felt that the restaurant valued my enjoyment enough to be worth my business. If it was drinks, we would have refused since neither myself nor my husband drink alcohol, but the gesture would have been recognized and the evening would have been different.
Instead we were met with a consistent line of apologies with an apathetic tone. I was infuriated that a place I was so excited for was ruined by negligence and an apparent lack of value for me. I did confront the hostess in that I expected to be valued. I recall her clearly saying "I'm not giving you anything", in response to me saying that I don't feel like an apology is enough. I do not recall asking for anything, but considering that it is a standard in good restaurants, perhaps I did.
We decided that we wanted to try the food anyways, after all that was why I came. The food had strong flavor which could be said to be inspired by Chinese food with similar ingredients, but the balance was off. The spiciness was too strong compared to the sourness for one dish, the green beans were basically pepper, and the Dan Dan Mian lacked moisture and the right flavors to be Dan Dan Mian. All the while, I'm sitting in wet clothes knowing that leaving will cause me even more discomfort in the chilly weather.
We finish eating and I'm still extremely upset. The hostess didn't speak to us the remainder of the time, and the waitress accomplished the bare minimum tasks of her job. I wanted to express my anger and my extreme frustration, so I poured the remainder of liquid from one of the dishes on the table and the chair, ensuring that it affected no one else. My husband informed the waitress as we left to make sure it did not bother any future patron.
I then arrived home and left the only negative review I've made for a restaurant. I couldn't have been more disappointed in the service. They might be inspired by Chinese food, but they have a lot to learn about Chinese service, or even American service. read more