I had been locked out of my phone and was incredibly frustrated, but the service I received was…read moreoutstanding. They were patient, knowledgeable, and walked me through the entire process until my phone was working again. They took the time to answer my questions and made sure everything was resolved before I left. Excellent customer service, and I truly appreciate their help. Highly recommend!

Very well and fast! Fixed my screen less than 5 minutes! Owner has a very cute and friendly dog…read morename goby!

The battery in my phone was almost dead. I called them, and was able to set up a "same day". I…read morewalked into the shop and there was a lot of people. Leading me to assume that I was going to be without my phone for a day. The counter girl asked for my email and said it would be about 30 minutes. The kid doing the work confirmed that yes, it would take about 30 minutes. So i handed my phone over and did some shopping. I came back about 30 minutes later, and sure enough. The repair was complete. While i was waiting in line to pick up my phone. The Tech kid was explaining to customer when its a good time to replace the battery, and when to get rid of the phone. Found their conversation enlightening. I paid the $80, with a thank you, and out into the world i went. The only knock I would give them is the credit card "surcharge". Which I was told about at the very beginning. So if you go there to get your phone repaired. BRING CASH... I will definitely be a repeat customer.

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

My phone had slight moisture inside, causing a blue hue and screen glitches. After that was fixed,…read moreI still had pixel issues that needed a screen replacement. Mark was incredibly fast and responsive and even came to my location to repair it. When replacing the screen, we discovered a short circuit that needed extra attention. He took my phone to the shop, fixed it, and later brought it back to me. That level of dedication truly meant so much. Such a lifesaver!! Thank you for going above and beyond and for your care and attention in helping me get my phone fixed. Highly recommend!

Mark was very responsive and helpful when I was asking for a quote through yelp and offered to…read morecheck it out to make sure I even needed the screen replaced first. I did actually need it replaced and he was so fast and had the best price out of some other places one of my friends called for me (since I couldn't make calls with a broken screen). I have another phone with a jacked up screen, so I'll be back to get that one fixed here too. He also is super friendly and SOOO patient-he had to listen to my family members calling me on speakerphone (who were freaking out because my broken screen/phone was sending SOS messages to them and they all kept calling thinking I was kidnapped at the phone repair store) ‍ Mark was so kind and was helping to reassure my family that they are doing the right thing by checking on me even though I was getting a bit frustrated. The SOS messages had started a day before I even got to the repair store, so I was really over it by that time. Thankfully, I'm not kidnapped and I have a perfectly working screen now, which is how I can leave this review. Yay! He's the best, highly recommend!

Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

A great, honest repair shop for your electronics…read more.. Had to have the battery replaced on my vintage 6th Gen iPod Nano. The work scope snowballed a bit, but they troubleshooted and came up with very practical solutions along the way. Thought they were very honest, up front, and charged a very fair price for the work. Good communication by the tech as the work progressed. So yay, just in time to take my "elevator" and oldies music on my upcoming 11 hr flight!

I called to see how much it would be to replace a laptop battery. They asked if I was a member…read more I said "no." Gave them make and model. The quoted starting price was 690 dollars up to 900. Seemed insane from what I had found online for replacement. The representative said that that is what Apple charges. Called Apple. Getting in done tomorrow at the Apple store for $160.00. Go elsewhere or at the very least, get another bid.

If I could give him 10 stars I would. Anyone giving him less than 5 stars is a I*^& with a stupid…read moreax to grind, and probably did not put their trust in him. Despite changing my Facebook credentials often, it kept being hacked. When I went to delete my Facebook account altogether, it hit the fan, my email got locked, etc. After losing 10 lbs in three days while freaking out, I reached out to Kahana at Mac Made Easy. He casually said, "Just come by anytime, and I will take care of everything." Being a former New Yorker, I was quite skeptical. I arrived, and instantly, his calm demeanor lowered my blood pressure by 100 points. I gave him my list of things I wanted him to do with all my iPads, phones, and devices. I.e., full diagnostics, factory resets, security systems, etc., then factory resetting everything. After that, I secured the main device and had him reinstall everything. I was ready and expected to spend thousands of dollars. He calmly spent a while asking me a bunch of questions. To make a long story short, he told me that he could do everything I asked, but he had a different solution. He started to explain what he wanted to do. I then asked him to talk to me as if I were 10 years old, then realized a 10-year-old knew more than I did, so I told him to speak to me like I was his grandfather. Again, to make a long story short, he fixed everything and secured my systems, iPads, phones, and devices at literally a tiny fraction of the price I was ready to pay. HE IS MY HERO. He would not even accept a tip; I had to shove it in his top pocket. IF YOU EVER NEED APPLE PRODUCTS, REPAIRS, ETC., I 1000% RECOMMEND MAC MADE EASY. KAHANA IS THE BEST. No more flying to Oahu to buy devices and going to the continent for service. He also conducts classes and offer any services that I would need,

They were more efficient than the Kailua location. My husband and I go here now. Guys are…read morefriendly and knowledgeable. I like that they offer suggestions on what I need for my car.

I seen a post of Facebook about Chen's Store. I got super excited because I've been wanting to save…read moresome pictures in this laptop that I had for many years. Called Jeffery (owner) spoke to him and told him what kind of services I wanted. I just wanted to save my pictures I told him. He said ok, come at 1. He does only appointments because of covid. I got there, parking is a little hard to find but I parked by Goodwill. I paid a $45 diagnostic fee. He said he will look into the laptop more and if there is anything else that needs to be done he will call me. 20 minutes goes by and he tells me this computer still good!!! You want to save it or just save pictures. I said whaaaaat save it, how much it that gonna be?? Anyways, I got a new hard drive with a bigger GB, new charger for laptop (I lost the original one), newest windows update, practically a new laptop!! All of this for $300. And I got my laptop back by 3:30. I'm thankful and very happy happy happy!! Having my pictures saved was everything, but to have my laptop working new is a miracle. Mahalo Jeffery and wife!!

Excellent, fast, honest repair of my laptop. My computer was completely locked up. Chen told me…read morewhat the cost would be, gave me options on the repair, fixed it within two hours and provided me with thorough instructions. Definitely recommend and would use his services again if needed.

I visited this store today to request a return for a product I purchased at the Waikiki location. I…read morehad specifically asked for a glass protector for the back of my phone, but instead, a film was applied--and it wasn't even put on properly. When I brought this up, the representative called a manager over the phone and told me I had to go back to the Waikiki location to resolve the issue. I asked if Tricked Out Accessories was a franchise or a corporate chain, hoping I could return the product at any location, but instead of an answer, I was just told to go back to Waikiki and speak to a manager. Now, I have to drive all the way to Waikiki, pay for parking, and try to find a manager--without any guarantee of when one will be there. This lack of clear policies and poor customer service made the whole experience incredibly frustrating.

Very professional, helpful and a very smiling face. Kalex was the perfect sales person. Would…read morerecommend others to visit the site.