Very good, detail oriented and helpful i in troubleshooting. Honest and knowledgeable…read more very satisfied

Jacob was our technician and did an excellent job setting up our fiber optics !!!! He was so…read morepersonal and willing to answer all questions of a senior couple. Thanks so much Jacob!!

Cox communications retail location. Already did everything online and still have to wait for a…read moresales rep to finish his sales pitch with each, and every, customer. Jason was great. Very overqualified

This was truly an excellent experience. After countless unsuccessful attempts to resolve the issue…read morethrough online channels and phone calls, I visited this store and met an associate named Michael (as shown on his badge). He was extremely patient and tried multiple times on-site using the Cox Communications website system as well as the call center, but the issue still couldn't be resolved. He then continued exploring various alternative approaches to help set it up, and even consulted with his manager to seek additional solutions. In the end, he successfully resolved the long-standing issue I had been facing--setting up automatic payments under a trust account--which had taken me several weeks to try to fix. I am truly grateful for Michael's patience, attention to detail, and strong sense of responsibility in helping me solve this difficult problem.

It's great when it works. But be aware that you are on your own when something goes wrong. The…read morecustomer service is an absolute rubbish. A few months ago our Internet speed went down from 100Mbps to 3Mbps. Yes, three. It took them about 3 weeks to get it fixed. In the process I have been in contact with mediocre customer service reps that are trained to copy/paste boiler plate responses. It doesn't matter whether they've given you an answer or ETA. They'd always ask, "Is there anything else that I can help you with?" so they can end it asap. This time around I had to move my service to a different address. The first rep that I talked to set up the install schedule. A day later I still didn't get any sort of confirmation. I contacted them again. Turns out that the schedule wasn't made at all. So I had to make another request. The rep that I chatted with this time was extremely slow and couldn't get a grip of the issue and task to be done. In the end, the install was scheduled. But wait... I ain't falling for this again. I immediately contacted them again to see if there was an install scheduled. Yes, there was, except that it was scheduled to be done at my OLD ADDRESS!! How can they mix this up?? Come on.. transfer of service to a new address that you were aware that was not in your system yet. Need any more clues on where to send the technician to? So, it took me the third time to get this simple job done.

Horrible internet service and horrible high charges!!!! I was misled and will never use COX never…read moreever again!!!

Unfortunately, El Monte Community Credit has had a terrible experience with Zero Outages. We…read morepurchased service from this company in 2021 and recently experienced an outage where we had to shut down our credit union for an entire day leaving our members in disarray. When we spoke to a tech to resolve the issue to get back online the tech confirmed that the service hadn't been turn on for 3 years, around when first purchased. We had spent resources on a service that did not benefit us in the moment we had an outage, not only did it have a negative outcome, but the cost of this service was not taken lightly, abusing our trust and our member's trust. When asked to speak to the CEO to discuss this unjust issue Daren French refused to give information on upper management in a rude tone dismissing us completely. We do not recommend this service at all, very unprofessional and unwilling to help.

Thanks to the team at ZeroOutages. Outage in our area and we never went down. Huge thanks and so…read moreglad we use their service.

Great customer service!…read more And overall the mobile connection by T-mobile is simple the best.

My modem was under guarantee, Had it less than two months…read more Customer service said go to the store and they should assist, by replacing the modem. Apparently, once again, given an older model, and with no electrical cord. Employees wanted to charge me $75 to purchase a new modem after the old replacement modem wasn't working. there's a difference between T-Mobile and Metro. T-Mobile is what I found out today.

This review is for in-store client care . Austin, at this store is an exceptional product…read morespecialist and ambassador. Brand loyalty is built upon good products, value and client care. The standard online customer care with exceptionally long wait times and inconsistent solutions is frustrating to clients and associates. I hope that Verizon resolves the flawed system.

Absolutely the worst customer service experience ever. 18-year Verizon customer and treated like…read moredirt. They wouldn't help me AT ALL. I had to sit in their store and call Verizon to get the store to do their job. So disappointing.

We've hired OC WiFi Solutions for multiple projects, full home network build-outs, enterprise-grade…read moreWi-Fi, and several Ubiquiti camera systems across different sites, and the experience has been consistently exceptional. Ryan is a true professional: knowledgeable, transparent, and relentlessly solution-oriented. He walks you through options up front, explains everything in clear detail, and always finds the right path, whether that's a smart alternative or a custom configuration. His workmanship is top-tier. Cabling is tidy, equipment is labeled, racks are clean, and everything is optimized before he leaves. Installations are fast and efficient, with zero wasted time, and his communication is excellent from quote to final hand-off. Post-install support has been just as strong, with quick responses, helpful guidance, and proactive follow-ups to make sure everything is running perfectly. If you need Ubiquiti done right, Wi-Fi coverage, networking, security cameras, license plate readers, access control, or multi-site deployments, this is your team. Ryan and his crew are some of the nicest, most trustworthy people you'll work with, and the results speak for themselves. He's completed numerous sites for us already, and we'll continue using OC WiFi Solutions for many more. Highly recommend.

Ryan - Thank you for the first-class security and wifi installations. Ryan was on time, efficient,…read moreprofessional and loaded with lots of great solution options. Ryan is just the best!