I don't live in this area so this was more like, 'I need something and there's an Ace'. The store…read moreis filled from floor to out of reach with merchandise. Within seconds of making eye contact I was helped, led to my product, paid and out the door. If I lived in the area I'm sure I would be a regular. There were some interesting impulse items in clear eye view on the way out but my resistance held up and I avoided buying what I really didn't need.

The BEST and only store for ALL my hardware needs. Personable and helpful. Why should I go anywhere…read moreelse? The store manager, here, Bryan is the best! Thank you for all your help over the years.

This is my favorite Ace location in the area. It is bigger than the other stores and is much better…read moreorganized. As Raquel mentioned, the garden center is larger than most, and I love that they often have racks and racks of flowers and plants out in front of the store to advertise their large offering in the garden department. The staff here is friendly without being pushy (which is definitely different than some other Ace stores). Knowledgeable and friendly, pretty much everything you'd want from a neighborhood hardware store. Be sure to sign up for the Ace Rewards program if you're not a member.

You know when you enter to the hardware store you always want to find whatever you are looking for…read moreI soon as possible. However many stores are very confusing and it's really hard to find something. Ace hardware is not like that. They have many variety of choices of different kinds of materials that you will need for remodeling or just your garden. They have some of the lumber like 2 x 4 x 8 they also have a lot of rough material for plumbing. They also have a lot of rough electrical material and also finish the parking lot is pretty big. I would highly suggest to come there and visit this place and you will meet your needs

Great at the door. Pointed to the key cutting area. 5 minutes all together good experience. Will…read moredefinitely go back.

I know we are all guilty of shopping at that ubiquitous big box hardware store. However, when I am…read morenot sure what I need, or want to ask some questions, or sometimes know exactly what I need (which rarely happens), I come here to this Frattallone's location. Several times, I have found myself asking a bunch of questions and getting helpful answers from the staff. I have purchased all sorts of stuff here from leaf bags, to paint brushes, to spray paint to drain snakes. Oh and there is plenty of parking in the off-street lot.

Excellent local hardware store! I needed a bulb to replace my microwave light and the cashier…read moredirected me to the correct aisle. When I got to the aisle, another employee was ready to help me find exactly the right size and style within seconds! Very nice and attentive staff! Definitely will return for more hardware and household needs!

The customer service representatives were very friendly and helped me find exactly what I was…read moresearching for.

I love this store! I actually get excited to go there! They have a great selection of everything I…read morehave ever needed, and their staff is incredibly friendly and helpful. I am greeted by someone every time I enter the store. I am very grateful to have Nicollet Hardware near our home.

Amazing staff - Darnell was outstanding in helping me today. I was trying to back into my driveway…read moreand got my car stuck in the alley ice ruts - Minneapolis plowing was not top rate this winter. Darnell delivered bags of salt and traction grit. He brought an ice pick and worked on the ruts, then spent time pushing the car to get me out. He was amazing and delivered outstanding customer service support today!! He was absolutely fantastic!!!

A great local hardware store with the best Big Green Egg selection in the area. I have been to…read morequite a few hardware stores in the Minneapolis area in search of Big Green Egg accessories and Jerry's consistently has those difficult to find items. Although, I primarily go here for my grill accessories they are a full service hardware store where they also,do small engine repair. Very friendly and helpful staff that go the extra mile.

I can't speak to experiences reported by others. I'm basing this review on three specific…read moreencounters with the staff at this store. In all cases, I found them knowledgeable, dedicated and ultimately highly effective. The first time I walked in needing help was last spring. An outdoor faucet had begun to leak. I shut off the water supply and took out the handle hoping to replace just the washer. In trying to remove the washer, I managed to strip the soft brass center screw making it impossible to proceed. I went to a big box home store a purchased a replacement faucet. Overkill when all that was needed was a washer but I didn't think I had a choice. As it happened, the replacement didn't fit. I returned it and did what I should have done in the first place, took the faucet core to Jerry's. An experienced hand took a look and within minutes had extracted the stripped screw, found the proper washer replacement and installed it with a new screw. Total cost was $1.29. No charge for his time. I went home, reattached the handle and voila! No leak. The second trip involved the handle on my front door. After twenty years of reliable service, an internal part had broken off and was lodged inside as to make it impossible to unlock. I took the latch core out and saw the issue. Once again, I bought a replacement handle at the same big box home store only to realize once I got home that the new key wouldn't match the dead bolt. You'd think by now I would have learned my lesson and avoided the trip to Home Behemoth but no, I'm apparently a slow learner. I returned the door handle and took the broken mechanism to Jerry's. Another hardware veteran quickly located just exactly the replacement part needed that, when installed would mean I could continue to use the same key. Back home, I followed the steps that the fellow at Jerry's had patiently reviewed with me and, success! Finally, I needed a Cotter Pin (spring type). Yep, first went to Home Behemoth. Doh! First two people pointed vaguely toward hardware. Third person produced a box of Cotter Pins when I only needed one. Back to Jerry's. I was asked where will it be used (inside or outside), what type I needed (traditional, spring type, hammer lock, etc.), and the size. Based on my answers he pulled out a bin, extracted a single pin that perfectly met my requirements and I walked out only $1.79 lighter. Now, for most things hardware related I just go to Jerry's first and skip the big box headache.

Walked in and immediately had great service from the man working. He asked what I needed and found…read moreit for me right away. I was in and out in just a couple minutes. Really great customer service & nice selection of products!

I was so disappointed when the UPS slip on my door stated that my package was delivered here (it's…read morea UPS Access Point). I like to shop local, but I had already resolved to stop shopping here because of poor customer service on multiple occasions. I tracked the package on the UPS website and saw that it was delivered the previous day, and I called to double-check that it was actually there before stopping by. The guy who answered the phone couldn't have been less interested in helping me. It was evident right away that he felt like checking for the package was a huge inconvenience. He left the phone to go search for it WHILE I WAS STILL TALKING, describing what it should look like (excuse me for trying to be helpful), and asking if another undelivered package also happened to be there. He came back to the phone and said he didn't find anything. I walked over shortly afterward and explained to the same guy that the UPS tracker showed that one package was delivered there the day before. Long story short, he found it and explained that he didn't see it initially because he was looking for the other one I described, and he grumbled on and on about how this store "isn't a UPS." Try ACTUALLY LISTENING to your customers when they're speaking to you, and you won't miss key details. And a business currently has to apply to become a UPS Access Point, so you can save all that grumbling for your manager. I didn't want to come here to pick-up my packages in the first place because of EXACTLY THIS kind of shitty customer service that seems to be the norm here. Yes, it requires additional time and effort, but one of the supposed benefits of being an Access Point is its potential to increase foot traffic (and ultimately, sales)--but I will go out of my way to shop elsewhere because I'm beyond tired of the misogyny and condescension.

Convenient location when I need something quick for home repairs. The store is well laid out, open…read moreisles with lots of room to push carts down. There are usually staff walking around to help if needed. Lots of garden options, paint counter, carpeting & flooring, key making, outdoor decor and more. Mostly self checkout which makes it go pretty quickly! Best part for parents is their monthly kids workshop kits!

I just bought a new home, and I am so excited to get started on improvements. New paint is a must…read more Cleaning is a must. Of course Home Depot is the first place that I thought of. What a fantastic experience! Wade in the paint department was phenomenal in helping me--he was very patient with my needing to call my consultant on which paint to get, he offered good recommendations, and he was able to mix up just what I needed. I also stopped by to get some (many) cleaning products for my new home. They have everything and more, including an impressive collection of Meyer's Clean Day scents. (I chose Honeysuckle.) I also snagged some cleaning tools to keep my new place sparkling. Everyone here is helpful, friendly, and good-natured; it was such a pleasure to come! Update: I just realized that this draft has been sitting unpublished for ten months! Dang! Since I wrote it, I have also come to Home Depot for other things, including two new toilets, house plants, and other assorted home care items. It's such a great, convenient way to get what I need for my home!

I returned an item and asked for store credit because I've been a customer there for a very long…read moretime. They messed up and didn't give me the appropriate card to utilize it and wouldn't help me straighten it out. Said I have to do it on the website and "it's very difficult." I couldn't figure it out and emailed the "front desk" email suggested on the GV store website and crickets. I drive by the Home Depot to get there. No more Menards for me unless I have to go there first something very specific. Very poor customer service, especially to a loyal customer. So they can screw off unless they credit me the money they owe me. It's called stealing.

Starting a business and needed some supplies. Cleaning and painting in progress. Several employees…read morewere very helpful. I will definitely be returning to this location.

Well I go to a big box store when you can go to your local Settergrens?! this is by far my…read morefavorite hardware store in the Twin Cities. They have an excellent selection and the best customer service ever. When the staff recommends a product, you know that they stand behind it, they've tried using it and it is a high-quality. I bought a new ice scraper today that is by far the best ice scraper ever. I had at least 1 inch of ice on my driveway and it got right underneath it without killing my back. PLEASE BUY LOCAL! AND PLEASE STOP IN AND MEET MARK AND THE CREW!

Fantastic hardware store!…read more Mark has probably saved our family thousands of dollars over the years ($1,300 in plumbing quotes alone) with his advice to solve problems backed by knowhow and knowledge of the problems his products help solve! This month the shower faucet was leaking. $3.99 kit of washers combined with Mark telling me which ones to try first. In 30 minutes, the leaking was fixed. He has done this multiple times. I literally search the internet for how tos and Amazon for products to fix a problem, then look at Mark's site online to see what they have in stock and buy it Settergren's of Linden Hills instead. When I don't know I ask... and he doesn't charge me for the advice... Mark is also great with referring service providers. I have a beloved ~30-year-old Toro lawnmower that was taking 12+ pulls to start. I thought I was going to have to replace it for $500. Mark referred me to Glen Rud, a fantastic, honest, and reasonable small engine repair expert in located in Richfield. Glen fixed the problem and I had it back in 1.5 days. It just needed an adjustment to the choke... Fantastic hardware store!