I returned an item and asked for store credit because I've been a customer there for a very long time. They messed up and didn't give me the appropriate card to utilize it and wouldn't help me straighten it out. Said I have to do it on the website and "it's very difficult." I couldn't figure it out and emailed the "front desk" email suggested on the GV store website and crickets. I drive by the Home Depot to get there. No more Menards for me unless I have to go there first something very specific. Very poor customer service, especially to a loyal customer. So they can screw off unless they credit me the money they owe me. It's called stealing. read more

Starting a business and needed some supplies. Cleaning and painting in progress. Several employees were very helpful. I will definitely be returning to this location. read more

Nice 2 story Menards- I'm not much of a "home"store person but I think everything you need is here and I do feel there are plenty of staff on site to help you find something read more

I get it, times are tough. But the people working this Menards are just total grumps. I went in with a very specific list of items including some wood for a specific project. Asking for help: Not my department Ignored me as they walked by and I was obviously comparing products We definitely dont have that (they did) Actually walked away as they saw me walking towards them You know who helped? THE CLEANING LADY WITH A MOP. Just in case Menards reads their Yelp reviews, huge points to the only woman working in the store who really shouldn't be the most helpful at customer service. read more

Came in to look for a new light fixture and bathroom vanity. This place is always so well-stocked, and everyone who works here is so helpful! We quickly were directed to the correct aisle to peruse the selection of in-stock and special order cabinets. We also did a cruise through the lighting department, where we found an excellent selection of light fixtures. An unexpected treat today was a pianist, whose lovely lovely music made for a pleasant errand. I definitely recommend a visit if you have home improvement or yard maintenance projects to do. read more

If you live in the area then you have probably been to a Menards in your life. There is an a lot to say about this large home improvement store. Overall you can find basically anything you need for your household needs here. I will say I actually prefer Menards or Lowe's or Home Depot any day. I definitely feel like a staff here are always friendly and super helpful. I also enjoy that you can find grocery items, pet items, honestly they have a lot of random stuff and you end up filling your cart with things you didn't know you needed. We ended up going for some bathroom/kitchen needs and were able to find everything pretty quickly. I would definitely recommend checking this location out as everything was pretty easy to find and when we got stuck an employee was always nearby to help us out. Also make sure you check the bottom of your receipt, often they are doing a rebate program where you can cash your receipts back in for money. read more

This one stop all home improvements shopping place is all that you need in your neighborhood. I've been here many times to get to our hardware and electric household needs. What I've loved about this store is their size, various items they offer and their ever stock full inventory. The top floor is literally a housing community of different homes with the different kitchen styles at display. I recently had a chance to take my father in law to this store while I got there to get some tools. Since he had come from India and to this store for the first time, was instantly impressed with this store, I took him around this store. He watched the most of the section in the store with bewilderment. His remark, "Inga ellaame kedaikum polarike" which typically translates to "Looks like you get everything at this place". True isn't it? read more

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I suppose if you're a contractor and already know everyone there, it might be fine. Maybe if they know you, they act like they're employees of a large retailer, and answer questions and try to be helpful. But if you're not a contractor, stay away. I was just looking to finish a small project. So I ordered a few pieces of lumber online. I got the email, Your order is ready for pickup! So I went to pick it up. I was sent to several wrong places beginning with my entrance the lumber yard. Back and forth. Go all the way down there to the right, the first guy said. He was wrong: I needed to go down there to the left. How stupid do you have to be not to know right from left? Remember, this is a big lumber yard. I finally got irritated after being batted back and forth by lazy workers who couldn't have cared less about my customer experience. So I raised my voice, which woke up the hungover millenial who I finally found to look up my order, who then informed that in fact my order was NOT ready for pickup, and not all of it was in inventory. Some of it might be. He didn't seem inclined to do any digging. He needed constant prompting. So, when he said nothing to follow up, no "Sorry about that" no "Let's go see what we do have in stock", I said, "Well, are you going to help me look for these pieces of lumber, because if I try to find them myself it will take me ten hours." At which point he resentfully heaved himself up from his computer and took me to look, which is when he discovered that in fact they didn't have any of my order at all. Not a single piece. Again, he didn't follow up, leaving me to say, "So, you will be refunding my money, then?" At which point he said I needed to go speak to someone else. At which point I left the store, because If I had stayed I would have started yelling, and I didn't want to do that. So, I had to go online to request a refund for the order that they didn't fulfill. So, my advice: stay the f**k away from Menard's. The brain-dead people working there couldn't care less about customers. They're rude, unhelpful, and obviously don't want to be working there. read more

An employee on the job died here during business hours and the store kept on running

This place is colossal, two floors and they have everything. Books, magazines, food, plumbing electrical, roofing, we even bought our trampoline here! This trip I was looking for kitchen cupboards. They have a whole huge layout and the woman who helped me was super friendly. I came home with some many brochures. I didn't like that they didn't have price sheets, but I guess not everybody is like IKEA! She said I could come back and we would make up a layout they would price it up for me. Each kitchen came with a price for a standard set of cabinets so you can compare, oh that kitchen was $2000 for that amount of cabinets and this one was $4400, so I had a rough idea.They had a funky teal cupboard which I loved and she also told me the option of paint matching cupboards for an extra fee. Would've never thought that was possible! Especially since she said it was sprayed on then baked and sprayed and baked again. It wasn't just when they are cheap paint that would gouge. I will be back to Menards! read more

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This place has everything and I mean everything lol. I came here to get some paint and left with tons of stuff from Halloween decorations, paint, plants and more. The only thing I didn't care for was that there was no staff around to help me find certain items I was looking for. Other than that it was a great experience read more

Very clean and up to date Menards, and good customer service. On this particular visit, my mom and I needed to repair our screen door to the patio and needed a new screen and some wood. Very helpful employees. Russ at the front desk was helpful in directing us to the wood area, the self-serve saw to cut the wood and screens. We arrived to self-serve saw area and one of the staff members (I didn't get his name...) helped us cut the wood to size. Wow! That's customer service! read more

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This place had someone use a forklift without the proper certification & now he died today & the store still was bold enough to keep the store open that same day. me darás why would y'all let someone operate a forklift without the proper training? His death is on Menards supervisor or store manager! read more

First time at this location, won't be back. When they say "pets welcome" online, they do not actually mean it. (I thought it was just like Home Depot) I was approached by elderly male employee telling me that I had to leave immediately because I had my dog with me. I apologized then continued to quickly grab what I was there for, meanwhile he continued to make me feel very uncomfortable by standing over me telling me that I was buying the wrong items... it was an embarrassing awful experience all because of a 15 lbs dog that wasn't cause any trouble. read more

Abmissal customer service. I understand they are likely short staffed right now but they need to still be able to effectively communicate and not hang up on people read more

Why can't they train their employees to value the customer? They're not grateful for the opportunity to show the customer where an item is located instead of pointing in the general direction! Even greeting the customer with a Hello or asking if they are finding everything they need... they're like robots stocking the shelves... I've shopped at Menards for many years and never have encountered an employee willing to assist me in that way. Please improve your training... if you do any training at all! read more

I love what they've done to this Menards. It's bigger. It's better. It's bomb. The employees are very helpful. We always find someone to help us. In fact, they usually find us first. There have been times they don't know exactly what we want or are looking for, but they do their best to help us locate it. I've been working on a lot of projects at my father's house and Menards has come in handy. The only real issue I have with them is that many of their smaller items are sold in bulk instead of individually. Therefore, I sometimes find it more useful to go to a local, smaller store that can sell me a few screws instead of a 10-pack. Otherwise, this has been great for larger items such as sledge hammers, sheets of siding, filter masks, goggles, and the occasional economy size of Reese's Peanut Butter Cups to help me keep my sanity while working on aforementioned projects at my dad's. read more

The good: -They always have what I am looking for. The bad. -Staff isn't helpful. They are all busy performing some task they are told to do and ignore the customers. Hey, people, the reason your there working is because I am here shopping, maybe pay some attention to the people spending hard earned cash in your store! read more

Menards has a good selection of pet supplies, I have to come here because my cat is picky about his litter. Thankfully, he's cheap like his dad and prefers the Menards brand. While I'm here I also get cat and human food for excellent prices. They also carry a great selections of paint and canning supplies. read more

This is the cleanest and most up to date Menards, which is why I go back. You can get your grocery shopping done, while picking up a hammer, then plants for your garden. Around the holidays, and weekends, it's not uncommon to see someone playing the piano! Take the escalator upstairs, where the carts magnetize, to avoid slipping. The attached garden center is huge. I will often go to the checkout register here, because inside the lines are so long. The only annoying part is going back inside the main store to grab my rebate forms! Menards often pays you back for shopping with them, just remember to send your rebates off in time. About 4-6 weeks later, a check will come in the mail to be used on anything in store for the next trip. read more

Some months later and yet another bad review. I decided to order online and pick up from the store. Bad idea. The person pulling the product off the shelf didn't know to look closely at the labels to make sure they were giving me the same items. Then the employee helping me decided that he would bring me another size and say "will this work"? What? No... So, I then ordered online and delivered to my house. Same thing. Not I have one right and one wrong item yet again. Either there is no training program or there is no way to cross check orders. This has been such a hassle.... read more

Customer service is nonexistent. Difficult to find any employee period and when you do find one, asking a question is an imposition and beyond the employee's scope of knowledge. We purchased heavy pavers and received no assistance with loading them into our car, which seems like a total liability from a business perspective. Not sure if this a Golden Valley specific issue or a widespread issue with Menards as whole. Regardless, really unfortunate, we will be taking our business elsewhere from now on. read more

Oh Menards, you're not what you used to be... This is the Menards that I "grew up at" & always had a special place in my heart for it because of familiarity. Unfortunately, ever since the big remodels that took place all over, the compromise for getting more selection is getting less service. Before the remodels, the Richfield location was actually my favorite because it was the smallest AND it felt like a small town friendly hardware store...but then they remodeled (but that location is for another review ;-). I've been to this location a number of times since the remodel awhile back, but honestly, ALL of the Menard's location have the same feel to it (but prices are nice...darnit, I bet THIS is why people shop at Wal-Mart)...shoppers are nameless & faceless. I walked in with a to-buy list that was going to take hours to find if I didn't find someone to help point me in the right direction (ALWAYS where the fun begins). I started at the Guest Services counter. I'm going to save a couple paragraphs here and just write that they didn't know (& I KNEW that was going to happen...I just wanted to be surprised). I WILL say that I really do adore their paint department. I've only had really nice people help me out and have remarkably sparkling personalities...so beeline it to their paint department; you will feel loved! I will also say that they have a better selection on a number of items that I can't locate anywhere else (besides amazon). When looking for nails, after narrowing it down to a few aisles, I asked for help (because no one offers it no matter HOW MANY times they see you passing them w/ a look of inquiry on your face. Sidenote: *sarcasm alert*) The upside is that my Fitbit got more steps in than I was expecting (especially when walking waaaaay around the two salesmen pitching for DirectTV (c'mon! I'm trying to shop here!). The other upside is that Sunday's are definitely the day to go for the live piano music (totally out of place at a hardware store, of course, but it's still AWESOME!). 742 hours later, I re-emerged back out into the parking lot with all the items I had gone looking in for...except the one item I accidentally left at the paint counter while getting paint mixed. I guess it's a sign that I'm supposed to come back for more fun! read more

Let me start off by saying that this isn't my normal Menards and I was only in there for say 15 minutes tops. This menards was well organized, the employee I dealt with (Betsy) was absolutely fabulous (she was quite the comedian), and everything I needed was on sale (and I got a secondary discount). Most of my time was spent in the outdoors section; picking out stones and plants. They had more choices of stone that other stores, but their plants were seriously lacking. Half of them were dead or just looked extremely sad. :( I honestly cannot comment on much else, but if they put a little more effort into their plants I probably would have given them 5 stars. read more

Menards - Main entrance - Building Supplies Near Me - Golden Valley, Minnesota

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Customer service???? No I have never witnessed a more miserable group of Employees. I thought I would save some money by not shopping at a small local store. I guess if you want good service you have to pay for it. read more

Asked for help finding a particular kind of bathroom fixture (I'm tired, very pregnant, with health issues at the moment, just asked for help with inventory). The old man who worked there said "well I'm not a plumber so read the boxes." read more

This is my home improvement store that I go to consistently. I run into the same employees often and they are very courteous, friendly and helpful. Prior to COVID the store was always stocked and I've never had difficulty getting or finding what I've needed. Anytime I have questions I have always experienced knowledgeable responses and they assisted finding products. I love this Menards! read more

Sherrie in paint was AMAZING! She went out of her way multiple times to help me with primer, paint, tools and tips to help with my projects. If you're going to paint anything go talk with her! She deserves employee of the year! read more

This is not about the Menard's store. It is about their rebate system. On two rebates I never received. I have received some for smaller amounts in the past. I don't wait for the 11% off sales anymore. I dislike going through the hoops for the rebate and then possible not receiving it. Now I wait until the item I want is actually on sale if I don't need it right away. I keep a list of things to look for. I agree with Liz E. about the rebate system. On 10/18/2018 she wrote: "I can't understand is why Menards has these big sales with 11% off - but they make the customer go through the hassle of filling out coupons, mailing it in and then waiting for your rebate. Why not just give the 11% off at the register??? I know you're expecting a certain number of people to not send it in - but seriously - this is the least customer friendly sales tactic I've seen in years! Most retailers have finally figured out that they shouldn't make customers jump through these ridiculous hoops." read more

Shout-out to Jeff who was running the forklift in the yard on Saturday, July 27 around 7pm, and Mick in plumbing! Husband and I went to Menards to pick up supplies for a lawn sprinkler system, needed a bit of help to make sure we purchased the right parts. "MICK", the gentleman working upstairs in plumbing was super helpful, and gave us tips to help prevent the rain from washing out a newly seeded lawn (burlap!). The 3 large coils of tubing we needed from the outside "yard" appeared to be out of stock, until my husband noticed them about 20 feet up on top of the shelving. Found "JEFF" in the yard, he drove his forklift over and had the pallet down within minutes, then drove to the back of our car so we could load them right in. He worked the forklift like a master, and was super friendly. Menards - keep hiring guys like Mick and Jeff, they are the ones who will keep customers coming back! read more

Bad attitude or training. I went to the hardware department and clearly asked for hooks for the bathroom. He showed me hooks which were very industrial. He said that's all "I" have. I almost left the store at that point but instead went upstairs to look around and I found plenty of bathroom hooks in the bathroom department. I went back to the guy told him I didn't appreciate the lack of assistance and he did not apologize. read more

No frills here, but the prices are cheap and the staff is super nice. I stopped in briefly to return some items I didn't end up using after installing some new ceiling fans. I expected to leave disappointed: I didn't have my receipt, and I had opened one of the packages and realized I had gotten the wrong item. I was going to try to return them anyway! I was very impressed with the teenager working the service desk. No problem with the open package--thanks for bringing back all the pieces. No receipt? No problem, let me show you how to use our kiosk to print an old receipt by swiping the credit card you used. Thanks Menards! I'll be back for my other home improvement needs. read more

The new Menard's stores are ridiculously huge. The good part about that is the massive inventory, but the drawback is that it can be time-consuming if you need to hit a few different departments. I needed plumbing hardware/fittings, laminate floor glue and drywall repair compound. This required me to walk to 4 parts of the massive store (on two levels). Am I being kinda whiny? Yes. Truthfully, I expected this walking in, realizing that this store is aimed at folks with bigger projects. The part about my visit that was irritating though, was how difficult it was to find someone to help me find the items I was looking for. I had to interrupt a conversation to get the guy in plumbing to help me, and there were employees in drywall repair doing nothing as they watched me search for the compound. The massive inventory and convenient location will bring me back, but the customer experience is definitely lacking here. read more

I have loved shopping at menards until I went to the one in golden valley and had to deal with the manager Cody.. I was looking for a matrix blk and decker drill that showed eden prairie had 3 I went their and they didn't have any, manager said he would look and call me back he never did, no big deal they were busy, I understand. So I went to golden valley noticing they had 4 online, I get there and the price is 69.99 and EP had it for 64.99.. at this point I was driving all over and very annoyed with the lack of organizing with menards. I got to the register and asked for the manager about the price. I explained this situation to Cody very politely, he said well unfortunately that's not my problem and I'm "going to stand my ground on my price" ... I explained I've worked in retail before and for $5 to keep a customer happy is worth more than you "standing your ground". This was rude, childish behavior by a obviously young manager.. very disappointing in menards. I then drove all the way to EP to get my damn $5 bucks.. read more

Menards - Building Supplies Near Me - Golden Valley, Minnesota

I rented a Rug Doctor machine yesterday. I cleaned it out and returned today. The lady at the service desk said its not clean because of a small amount of debris in the dirty tank. I told her I rinsed it 3-4 times and I can't possibly get all of the debris out of the tank. If you ever rented one of these machines, you know exactly what I am talking about. She then turned it over and said there was some hair there and more debris in the inside lip. I tried to explain that it was unreasonable to have this machine completely clean and that it wasn't completely clean when I received it. Also, the machine I picked out, was "unrentable" and the customer service lady yesterday named Alexa grabbed a different one. The service desk lady today was insistent that she would have to charge me a $20 fee. She also kept talking over me while I was trying to explain the difficulties and the unreasonable expectations for cleaning. Another old customer next to me intervened and said "Ma'am I don't think you are listening to him." This led me to ask for a manager. The lady then told the manager that I brought it back dirty. I then had interrupt because what she was saying was not true. I told the manager that the machine was not completely clean when I got it. They never have been over the last 8 years I've been renting and that I did a reasonable job cleaning it. They argued that they clean the machines all the time in their janitors closet with a hose. How many people have a janitor's closet and a hose??? I told the manager if he can show me another completely clean machine, I would be happy to pay the $20 cleaning fee but they didn't have any more available. I told the manager that I would take the machine back and clean it again. But as I was walking away, frustrated with their unreasonable service and expectations, I asked the manager if he was the store manager. He said no and I asked to speak to the store manager. The store manager comes by and we all explain what's going on. I told the store manager I should have inspected this machine before renting it but so should the Menards employee. They should have gone over the current conditions and expected conditions upon return with me. That never happened. I said since cleaning is at the discretion of the employee, then her view of clean may likely be different from the Alexa's (the lady that rented the machine to me). Plus, understanding this lady's expectations of "clean" it would be easier for me to not clean it at all and bring it back completely dirty and pay the $20 fee. The store manager said he rented that machine before and it was "a bitch to clean." Thank you! The store manager took the machine off to clean and said I would not be charged. If you are going to rent anything from Menards, I highly recommend that you inspect thoroughly with the associate and take pictures of the conditions. Also, ask to speak to the managers when the employees become overzealous. I will never rent from them again because the stress they put me through was not worth it. read more

Complete fraud. Made a simple online order and the tracking history claimed it was delivered. It wasn't, at least not to me. That's not even the real problem. When I attempted to contact Menards about the issue, THERE IS NOT WAY TO CONTACT MENARDS ABOUT THE ISSUE. You are sent through this endless circle of emails and voice messages. It is a joke. Never was able to deal with a human being about the problem. My only real recourse is to report the purchase as fraudulent to my credit card company. Then I had to return over a hundred dollars worth of other pieces because they were meant to match what I was ordering. Compete joke. read more

The newly built Menards in St. Louis Park is big, spacious, and clean. Their prices are very low, but finding what you want is difficult with the lack of employees. So, if you are looking for low prices, this is the place to go. If you are looking for help, good luck. Despite the store being large enough to have its own zip code, you will still find products out of stock. 99.9% of the products they sell are made by the cheapest manufacturers in China. It's like the Wal-Mart of hardware. Overall, it's okay. read more

The store is great the customer service is horrible. If you don't need a picking list or help finding anything this is the place to go. They have great prices and just about everything a person could need. If you need information, help finding something, or want to buy countertops or appliances. Expect to wait then wait some more and wait and then get poor customer service. I really wish they could pull this part together because I love this place other. read more

I purchased an $800 water heater in September. I submitted the rebate request the day after my purchase to Rebates International (the third party that Menards uses to process rebates). There was a comment on their website indicating that it is taking 10 weeks to get rebates. I have sent 3 emails with no response at all as it has now been 13 weeks. My rebate doesn't even show as having been received in their system. No one at the local Menards store had anything to say other that "be patient". This is very poor customer service, and Menards needs to find a better way to process rebates. I like their products and their store, but I will think twice next time I need an appliance or tool or something for my home. I feel like Menards doesn't care about their faultering rebate process. read more

Yikes...checkout folks are having problems finding prices on many things that aren't tagged. Cashier had no idea what to do when one of our items didn't have a tag so we had to pull out of the line and go figure it out ourselves. Got mostly a blank stare from her and the manager. He sort of offered to go up there but my husband was already all the way up to the department and back by them. Poor customer service. Why could they not simply call someone in the department to help?? We told her exactly what department it was from. read more