The people in this office, including Dr. Seiler, should not be in business that requires being in…read moreservice to others. I made an appointment last week after realizing I was nearly out of contact lenses. When I arrived, I was given paperwork to fill out, including a form indicating an optional $49 "Optos" exam, so I opted out of it, not wanting to pay an extra elective fee. Within moments of the paperwork being delivered to the back, a woman came out and demanded to know why I'd declined the exam. I told her why, she asked if I wanted "dilation," without explaining this was the alternative and what these procedures were for and why they were necessary. I said no, I didn't. Her next statement was an annoyed, "Then we can't see you." I was surprised and tried to ascertain why, but she kept interrupting me, wouldn't explain and then yelled, "You've been here before!" Like I remember what happens at an appointment I go to once every year or two lol. I was stunned. I again tried to understand why she'd brought up dilation, then said I would do it if one or the other - dilation or Optos - was required.
But was that enough? Oh, no, it wasn't. Then Dr. Seiler came out and said I was the second person in three years who had requested dilation "because everyone else understands you need Optos."
Okaaaay.
He said I wouldn't be able to see/focus for 6-8 hours with dilation, which I can't do because I need to work today. I made the point that if they need one or the other in order to see a patient, then they need to be up front, when someone makes an appointment, that there is a mandatory - not optional - $49 fee. Or I tried to make that point but Dr. Seiler kept cutting me off and wouldn't let me speak, finally stating that my options were, "One, get the optos. Two, do dilation. Three, leave, because I'm done talking about this." I said I needed to think about it, and he replied, "In that case, it'd be better if you leave and don't come back."
You can bet I won't be coming back, and you can bet I'll be writing a review!
FYI, for anyone else looking for an eye exam: HC Deuchler across the street offers a $25 optional eye health exam (similar to Optos) that is actually optional. I made an appointment there instead.