As we walked in we noticed the drive through was empty and the dining area had one couple.We thought maybe we hit it just right for fast service....nope,stood at counter almost 5 minutes before one of the employees came from the back wreaking of marijuana.As we gave him the order he couldn't concentrate as he kept asking us to repeat our order 3 times.We went to sit and wait on our food and the couple that were eating told us "Good luck getting our food" that they had to wait 20 mins on theirs.We got ours in around 15 mins and it was not even close to being correct.Also the place was VERY nasty as in tables,restroom had water standing in the floor and trash was so full,it was on the floor.With 6 employees you'd think they could run a better business.This place needs a management overhaul as well as a sanitizing.Now I know why I don't go to Krystal read more

See all

This place is the worst, old food given to me and not one other person in this place, showed the manager and said sorry. Y'all. If you like Krystal's go to Greenville exit if your own your way down this place is horrible, more employees than I've ever seen in a Krystal's and they serve old and cold food read more

Over an hour to get my order done while waiting in the store. Ordered 12 cheese burgers and 2 Krystal Chiks. No excuse except incompetence. They had everything messed up. Won't try Krystal again. read more

Krystal - Fast Food Near Me - Prattville, Alabama

I give Krystal 5 stars just like Chicago White Castle hamburgers. Fifty-one years ago I ate at White Castle (was 12 cents for each burger) Boy am I aging, Krystal burgers are still small but they are .60 cents each. Try their breakfast specials with eggs bacon & toast made to order . I think they are great, my wife hates to go there. Oh well everyone has an opinion. I stop by when ever I am free from house. read more

I placed order online got to store to pickup and it still wasn't ready! Took over 45 minutes just to get a sackful of Krystal burgers!!! Not acceptable! read more

Absolutely terrible service! The cook was on his phone and the cashier was very pushy. My burger was undercooked and he gave me no utensils for my chili fries. I asked for no cheese and they put cheese on all 5 of my burgers. read more

At noon they were slammed. Food was what you want from Krystal. No iced tea had been prepped though so only soft drinks. Server was ok but was on a personal call when they first greeted. Staff seemed scattered but was getting orders out in a timely manner. read more

If you want food after the lobby closes, skip Krystal. Ordered at the drive thru, got pulled around even though there was no one behind me. Waited for 20 minutes while watching the employees play on their phone and talk to each other. Food was cold when I finally got it. Customer service at its worst. AVOID. AVOID. AVOID. read more

As I write this review, my family and I are sitting outside the restaurant waiting on a mobile order we placed over a half an hour ago. When we pulled into the parking lot, the lobby doors were open (we saw people enter); we ordered on the mobile app for pick up inside and waited the fifteen minutes the app said. When it said our order was ready and my husband went to get it, the doors were locked and two employees were sitting at the booth next to the window, watching over their shoulders as he and others tried to enter. We pulled into the drive-through line with about four cars in front of us then sat in line for at least twenty minutes, only to get to the window and be told to pull forward and wait again...still sitting here waiting and have been for at least ten minutes...worst experience I've had at a restaurant I think ever. We just received our food after waiting right at an hour. Never. Again. read more

Thank you Krystal for being open when most else was closed! The food was fresh and good!

I've heard about this place especially from my friends who have lived in Georgia. Sadly, I hadn't encountered any during my travels south. I have to say these little burgers were really good as were the fries. The inside of the restaurant looked find although it looks like its seen its better days. The staff was friendly enough although they were a little slow. I'd certainly eat there again. read more

Krystal - a box of krystal on a table - Fast Food Near Me - Prattville, Alabama

They use false advertisement to get customers to buy their meals. When you get the order, it does not look nothing like the advertising items. It is truly a dang shame that any company operates in this manner. I do not recommend this location. Here is the proof I am talking about. Notice the lack of food?? Not worth the money I lost. read more

Krystal - A mini sausage scrambler, where is the product?? - Fast Food Near Me - Prattville, Alabama

Went to Krystals in Prattville, AL. Sign said dining room was open till 8:00pm but doors were locked at 6:00. Went to the drive-thru and was told there is a 20 minute wait for Krystal burgers. Ridiculous. read more

Pulled up finally after a 10 min drive off the highway to be told they were out of meat

I have been sitting at the drive thru for 35 minutes, at the window for 15 and was asked what was my order. This is the slowest most unorganized restaurant I have ever seen. By the way it has now been 35 and I was asked to pull up after being at the window for 15 minutes I'm still sitting past the drive thru lane waiting on 12 Krystal's ! Get it together. Service is horrible read more

I haven't had Krystal's in a while since the one near my house closed so I was excited to have it again. Pulled up and ordered four regular Krystal's, three Krystal Chicks easy on the mayo, and a small fry. Order was made timely and the employees were friendly, however it seems their food has changed. The Krystal chicks weren't nice white breast meat but instead were fatty preformed patties of some kind, the Krystal burgers buns were wet on the bottom, and they left the condiments off of all my burgers and chicks (no mayo, no mustard, no pickles, no onions...nothing). The fries have been changed to be "crunchy " and I didn't like the new recipe. All in all I threw away more than half of my order and probably won't be back to this location again. read more

Pulled up at exactly 11AM. They still honored the breakfast menu for us! They are the greatest!!!! Got a craving we will definitely be back to this location. read more

This was a new experience for me. I've heard good things, so I had to go. The burgers were quite different but very good. The buns were light and fluffy and tasty on their small buns. I suggest getting at least 3. If you're hungry you could probably eat 12. I had the sampler meal that came with one burger, one chicken sandwich, one corn "pup", and one chili cheese pup. The chicken sandwich was the same size as the burger and was also very good. It was on the same bun as the burger. The corn "pup" was very good. It wasn't your regular corn dog. It was also mini sized just like the burgers but the batter was very good and almost had a smoky flavor to it that I really liked. The chili cheese pup was also very good, and very small. It was your regular chili cheese dog and I liked it. I will definitely go back and try the rest of the menu. The only thing I was not happy with was the fact that the dining room had plenty of empty tables but they were all dirty. I had to wipe one off myself when I sat down. read more

Krystal - a bottle of krystal on a counter - Fast Food Near Me - Prattville, Alabama

It was clean, inexpensive and pretty good little burgers. Fries were a little thin but tasty. Friendly service and decent environment to eat in. Overall decent fast food. read more

CEO Paul, a lot of use customers know that the manger has emailed you about this and you have never responded to them. Sounds like you are all talk and full of shit. Krystal corporate has turned their backs on these employees and is allowing the owner to treat them like shit. The managers have proof of all of this. Speak with Russ and Karen and the rest of the employees and they can prove y'all covered it up and have been for over 6 months. read more

This is the 1st time for breakfast at a Krystal I had the Sausage Gravy Biscuit No Sausage had even passed by this Biscuit!! read more

This location is the only Krystal Prattville Alabama, they have outstanding customer service and a very clean premises. It is conveniently located around all major shopping centers and many nice neighborhoods. The one person I would like to personally thank her for customer service would be the lady that help me with my order this morning she was extremely friendly and helpful when it came to making my order. I want to personally thank Lazana for being an outstanding member at my local Krystal. read more

Gave Krystal's another try the other day. Same old cold burgers, cheese wasn't melted. Buns tasted like they came right out of the bag. Nonchalant customer service. Fries were lukewarm, definitely won't be back again. Condiments were meticulously stacked, attention to detail on that part! read more

Every time I order I ask for a cup of jalapeños on the side and no it's not an issue to pay extra but the point is this the 3rd time I have order them gotten charge but they never put theme in the bag . Stop charging for stuff that you are not going to put in the bag . read more

I hate this Krystal . Out of all the fast food places on Prattville this has to be the worst . This wasn't even the first time . They really need to do better . I ask for no onions the was all on the side and up under my meat on my burger . My cheese was thrown on my fries and they was cold ! Need to find some better workers cause their customer service was horrible I am very dissatisfied . Never again Nasty ass shit ! read more