1: 22 mins to even place an order. Mgr completes one order at a time, even though I counted 5 others employees there and only 3 cars in drive thru 2: paid in cash, didn't give me change until I asked for it 3: I spilled a drink at table, informed mgr twice ( once when spilled, another when we left since no one made an effort to clean The food was good as expected, but the non-smiling. Unable to multi task mgr is a poor excuse for service and efficiency My "quick" Krystal lunch turned into a 55 min worst time spent at a Krystal. I travel this road often, but will alter to visit a different Krystal from the point forward. Oh and the mgr is who took our order, served our order, didn't give me change, and didn't have anyone clean up the spilled coke and NEVER had a smile on her face, NEVER !! Assuming mgr wears the gray shirts read more

Stopped in first time trying the "burger" that are compared to White Castle- definitely not!These were the most vile , disgusting "burgers'" I have ever had. I'm not sure what the "meat" was. It was gray, soft& mushy similar to dog food. These so called mystery meat "burgers" were inedible & thrown out immediately. I guess having no customers in the restaurant or parking lot should have been a sign. I'd give this zero stars if I could. read more

Not great. Greasy. Order was incorrect. Food quality is poor. Roof was leaking profusely in the dining room due to rain storm, and no one seemed to care. No reason to ever, ever stop at a Krystal again. We don't have them on the west coast...thank goodness. read more

It's been a while since I have eaten at any Krystal, but these burgers today were the best I have ever had!! I think there were only 2 employees working but the service and food were excellent! read more

Have always wanted to try Krystals but never had the chance so we were super excited when we arrived. As we walked up, we found the door locked with no signs saying they were closed. We noticed 2 women inside near the drive through window but they didn't pay us no mind so we eventually realized the the drive through was open. The wait was somewhat slow but we assumed they were understaffed so it made sense the doors were locked. While waiting in line, I started reading the reviews and it seems this location has had this problem for over a year now which is crazy. Now for the food, the fries were seasoned well and crispy. The chili cheese was pretty good too. The burgers, well, they were just okay, I don't think they were as fresh as they should be seeing the color of the beef was concerning but flavor was mediocre. Pretty pricey too for what you're actually getting. Would I try Krystal's again? Yes, but another location. read more

See all

Literally like 2 people working here. I sat in the drive thru for 10 mins and then went inside a there were 4 people standing around and it was 15 minutes before I even got to order inside. The same truck was at the drive thru window. They were not in a hurry at all. Update it's been 40 mins and a couple just got there's that I ordered. Next update: finally got my food and 41 minutes! read more

Omg avoid at all cost. My son needed a quick bite on our way to a game. We pulled off the interstate and when I tell you this is the slowest fast food ever... read more

I haven't had Krystals since I was a child and this was 100% worth the pit stop on our trip. We ordered with no issues and to my surprise they were open at 12:30am. For food I simply got sliders and fries. The lady at the window working this night was so wonderful and sweet. She saw my son and smiled and waved at him. She really made our night. I wish I knew her name. The food was beyond delicious and filled our tummy's with joy as we got back on the road. Even though the lobby is closed they have a nice outdoor seating area. Overall 5/5 for great food and a great experience. read more

Krystal - Must stop for the tiny red boxes - Fast Food Near Me - Brunswick, Georgia

Horrible service! Waited over 20 minutes at the front counter being ignored. Me and 4 other people walked out because they wouldn't take our order. I also noticed a low B for health score and black mold on the ceiling tiles. Do NOT EAT HERE! read more

This place is straight trash. Order 12 mini, 6 plain, Six all the way. 2 person working. Cashier don't even know how to operate. Waited over 30 mins. Really? No one's in inside. Straight pathetic. Closed the shop. Owner do better. This falls on you. read more

So I accepted that this location doesn't have gravy, and they have since removed all gravy items from their breakfast menu, but now they don't even have biscuits at 6:40 in the morning. This location is clearly not being managed by anyonewho cares, and I will never stop at this location again! read more

This place doesn't have enough personnel to Serve 2 customers, they are too slow, over 30 minutes for an stupid hamburger??? Worst service in this area read more

Krystal - Worst service ever, this place doesn't have enough personnel to deal with 2 customers. This is not a fast food place. - Fast Food Near Me - Brunswick, Georgia

DO NOT STOP HERE!! They told us it will be 7 min and we ended up waiting for at least 30 min. I am writing this while waiting for our order. They won't let you use the restroo, even if you are a paying customer. Do yourself a favor and do not stop and waste your time here! read more

Awful. We drove 30 min and were told they need 30 minutes to prepare food in the drive thru and there was zero people in the dining room. Stay away!!! read more

Three Stooges meets Fast Food Nihilism Make that 2 stooges as there is never more than 2 people operating this fast food disaster. The only reason we used to go here was because my daughter liked the small size of the sandwiches. The building itself and it's exterior parking lot are filthy and the staff -literally the most irritably sullen and churlish souls on the planet. Rot and the searing Georgia sun has transformed the outdoor wooden picnic table into a warped and twisted piece of art,unfit to sit or dine at but a pleasure to behold and conveniently located next grease slickened dumpster. Twice I was told my order would take about a 1/2 hour to make...and there were no other customers, inside or out. They routinely simply ignore people at the drive through- When I finally gave up and drove to the window- I had to beep the horn for several minutes before someone appeared -only to disappear after staring at me. How this place makes money and is still in business is beyond me. The last thing these people wish to do is serve you or actually give you food. Another time when I beeped, they showed up at the window with the look of utter contempt and anger and questioned what I wanted-as if this was a private residency at midnight and I was disturbing them from their sleep. I told them I was waiting at the drive through for over five minutes and I wished to order. She actually told me to drive around and try again. That was the last straw. As far as food quality- think school cafeteria with a prison budget and an inmate staff. All things being equal, as performance art, if that was indeed what they were going after, I must hardily applaud Krystal's and acknowledge their brilliance. While initially their performance seemed gratuitous, ingratiating and just plain weird. Krystal's often forces us to think about fast food in a way that can be disturbing and uncomfortable, but it can also make us laugh by calling attention to the absurdities in life and the idiosyncrasies of human behavior. I left with the profound belief that all values are baseless and that nothing can be known or communicated. Thus, Krystal's focuses the absurdity of the human condition arising from our need for meaning in a meaningless world, and still I weep. read more

See all

I was a drive through customer at this establishment this evening. Within 30 minutes of leaving, my credit card was hacked after it was skimmed by the employee working the drive through. There were 5 attempts made on my card in excess of $1000.00. I called to get a phone number for the general manager to no success. If you're going here, bring cash. read more

Sat in the drive thru while the employees smoked for 10 minutes, never received any service, they just stared us. It was clearly open per building and website. read more

This is by far the worst Krystal I have ever been to! Service is almost non existent! Drive thru or inside orders take 20-30 minutes to be served! The staff just don't give a shit! read more

If I could give 0 stars I would. Waited 45 minutes for my order and it was wrong. Had people ahead of me waiting for an hour. Absolutely ridiculous. read more

Went in late night on a road trip. Waited about 15 minutes in the drive thru for a sack of burgers. The food was as expected, tasty little burgers that fill you up. Getting back to the highway was a bit tricky, and the parking lot could use more lighting. Staff was polite, even apologized for the wait. read more

This is like White Castle, but different. It's not horrible, but it is fast and cheap. You can't go wrong if you just need some quick food. read more

Krystal - Fast Food Near Me - Brunswick, Georgia

Do not waste your time. Employees were in the back no one came to take orders. Too busy on their cell phones to bother with guests and actually working. By their lack of work ethic I would never eat here read more

This is a pitiful experience from a place that should be closed, we make a annual trip to Disney some time during the year and we have often stopped here. Since COVID this place should not have opened back up. So they meet you at the door telling you that the dining room is closed and have to use the drive through. Not a big deal if staff is short no biggie. Order the food and the person taking order messed up when she repeated it multiple time with stuff that I never even mentioned. I also asked up front for sauces and was given none. When I asked if there was sauce in the bag when the lady that looked like she should have been holding a sign at the stop light looking for hand outs, she turns around says nope and walks in building never to return. The burgers where nasty some what cold and the each sandwich was made different. The Drinks and the Fries was the best thing. If the owner or corporate see's this please close this location!!!!! Or get a few people that have a idea on how to treat customers. I used to love Krystal's but now I might never do them again, and wait till I get White Castle when going north. No pictures due to the very sad quality and customer experience read more

Do not stop here. Waited 16 minutes with no cars ahead of us to order. Waited 45 minutes for the wrong order

We placed an online order for food while traveling on I-95. We received an e-mail indicating the approx time the order would be ready. We arrived at the location and they were closed. They took my money and we never received any food. I filed a complaint with the Better Business Bureau after the location and corporate offices never responded to me. Krystal Burger never even responded to the BBB complaint. This is a worthless rude company. read more

This location is easily off the highway (like RIGHT off) and is very nearby to a bunch of gas stations and restaurants (Starbucks, Wendy's, Burger King, Pizza Hut, KFC, McDonald's, etc.) on either side of the road. It's nondescript for the most part and looks a little worn down and in need of some TLC from the outside of the building and the parking lot area - we drove through quickly so my hubs could try a Krystal original burger. He was not impressed. read more

Was denied restroom privileges because they "weren't allowed to let anyone in the lobby." As she let another customer come inside to pick up their meal. Trash. read more

Just attempted to go here at 7:15 pm. Went to the drive thru and ordered 3 plain Krystal's. Was told "It's gonna be 20 minutes cuz we ain't got none cooked." WHY does KRYSTALS not have any KRYSTALS cooked during the dinner hours? On what planet does that make sense?! read more

No food come back in 15 minutes. We came back in thirty. Out of coke. Gave the food order three times and they never got it right so we drove away. read more

We come here often one of my favorites for something quick. We do have to wait for our food sometimes but it is fresh and hot. And u know u dont mind waiting when the staff is as nice as they are here. And the store is always in superb condition. That is one of the first things i look at in a place. read more

Krystal - Fast Food Near Me - Brunswick, Georgia

This is the worst krystals i've EVER been to. It took us 30 minutes to even get our food! They added cheese and mustard when we told them not to add it. It's run down and the worst looking place ever. One star read more

I went here and the workers stared at me like I was stupid. The business hours are posted on the door and I was there within that timeframe. Don't waste your time here. read more

Honestly if 0 or negative stars was an option I would give this place a lower rating. Worst experience in customer service I have ever experienced. I ordered on the app and it gave me ready time of 16 mins. I drove around and waited in the drive thru behind the other vehicles. When I got to the window my food wasn't even ready. When I finally did get my food 7 on my Krystal's were wrong. I drove back around and was asked to pull up and wait. After another 20 mins went to where I walked in view of the window and questioned where my food was. They brought another bag out and the food still wasn't right, to which the worker got an attitude. I waited over an hour and a half and still didn't get the correct food. The "manager" came to the door when I had the exchange with the worker and I stated that I had been here an hour and a half and he was in there walking around on the phone to which his reply was "I'm the manager I can do what I want." When I asked for a number to call he yelled at me to call corporate and locked the door.The only decent thing about this experience was the drive thru cashier who seemed to be doing the best she could. read more

Came here because of convenience, and had low expectations. It took quite a while to even order, And I was second in line. Only one couple was sitting in the dining room. I got my food after a few minutes, definitely not "fast" by any means. The other two in my group waited almost 20 minutes for basic cheeseburgers. My food, although it took a while, came out room temperature and was not delicious. Cars that got pulled up from the drive thru to wait had to walk in after waiting for extended periods. Between the slow service, room temperature food, less than ideal tasting food, I won't be back. read more

Unbelievably slow service - waited an hour in a 3 car line at drive thru. Not worth the wait!

On a road trip from out of state and wanted a Krystal Burger for lunch. Stopped and went inside. Staff at the counter was rude. Luckily she walked away and a nicer young man helped us with our orders. We ordered. As we went to sit, none of the tables were clean. There were two other tables occupied. Not too busy to clean the tables. The windows had greasy fingerprints from the inside and crumbs in the windowsills. It was DIRTY! Like, hadn't cleaned in a long time!! Food was not good. We ate some of it, since we were hungry. And we left. Decided the snacks in the car were better. I've had Krystal Before and it was good. THIS was not. read more

I just visited this amazing establishment late, and on Easter sunday. the lady that took our order and gave us our food was so extremely nice and prompt, so pleased that we went back through the drive through to get her name (keyona johnson). She was very helpful and patient , as I had never been here before. She was AMAZING. The food was also so so good, hot, and quick. I will go out of my way to come back to this location!! read more

We stopped by this on our way down from NJ. We were very excited to have finally eat here after hearing so many good things about it. Unfortunately our experiences were very disappointing. Or burgers were cold, and flavorless. It seemed to me that the burgers were defrosted with microwave and served to us. There's no way that it's this bad. Will not eat at Krystal's in the future. read more

The gal working the drive thru left her mic hot while filling orders, so in addition to an insanely long wait JUST to place our order, we had to hear EVERYTHING she said, profanity and all. She socialized with every customer ahead of us, while there were 8 cars behind us in line. We spent 20 minutes waiting, just to find out they don't have half of the items on the menu. We left without food. read more

Can never go wrong with Krystal! My husband isn't a huge fan like I am but he actually enjoyed it from this location!