New to the area and this is my go-to supermarket. Seems like they've recently reorganized (maybe that's what the older reviews are about) but the only Kroger I've experienced has been really great, helpful and easy to get around. read more

I am concerned that overcrowding at the Sandy Springs store is creating a fire hazard of frightening proportions. The aisles are blocked by canned goods stacked in boxes in the aisles, the end caps are increasingly loaded with products that take up walking space especially towards the front of the store, there are tables of junky toys and clothing blocking passages, exits are crowded by featured sale products, anti-loss scanners severely limit access and exits, and areas near entrances and exits are full of products and machines. The only exits are narrow and full of baskets which are frequently haphazardly placed. Besides regular shoppers, there are delivery service personnel pushing large double sized baskets trying to get down the aisles. These workers are doing a service for the community but concentrate on their jobs instead of being aware of others in the aisles. I am a regular customer in the store 2-3x per week. At holiday seasons the SS store is frequently overcrowded with products but when I was in the store om 1/16, the aisles were nearly impassable. Customers are trying to keep the 6 ft quarantine recommendation, but there is hardly anywhere in the store where their is 6 ft of empty space. This is especially true of the front of the store which would be the extra area for customers and staff. Are staff given any crowd control or disaster assistance training? If the lights were to go out, panic could ensue. I have been in stores where a power failure caused the lights to go out. THe only light was from the front windows and that was dim. It was very scary. If a power failure happened at night, there would be total darkness. I know SS Kroger has its own generator and an emergency lighting system, but I think management should quickly and competently review safety concerns. My concern goes beyond fire potential to other natural disasters or civic unrest. THere is a disaster waiting to happen there. read more

This location at 227 Sandy Springs place is the worst. I rarely go into this location to shop just because they're always out of stock. I would only pop in there to pick up a few things but would almost always regret it. I went there one day to pick up a few things and end up leaving one of my bags. I immediately called about the items I left. My working hours can be extreme, and I didn't get back to the store right away. I would always forget my receipt every single time. Well, I went into the store recently, and I did remember my receipt this time. I guess he's a new manager there and don't really care. It really wasn't that serious over $7, but it was my money. If it was too late to get my money back then so be it. It wasn't two or three months ago either. The way the manager looked at me was really offensive. He made sure to look me dead in the eyes like I was lying or something. While he's treating hard working people like myself like trash, other people are robbing the store blind Then had the nerve to show me the receipt as if to say why did it take so long. Really? I already told him it was no big deal but thought I'd ask. He then tells me people don't usually take this long, a week tops. I just looked at him like what are you talking about? He stated he can give me a $5 credit, and I thanked him. Additionally, I thanked him while exiting the store. He sort of shrugged me off like I was the scum of the earth. I literally live less than a minute from the store. If it wasn't for the convenience when I need to pick up a few things, I wouldn't ever visit the store again. I've been shopping at the other Kroger down Roswell or Publix. Maybe next time have the customer service representative write down people names if they call about lost bags if it's that serious. I most certainly have other things to do besides trying to scam someone. Thank you to the manager for making me feel welcome. I appreciate it! Next time, wait until customers leave the store before showing your disdain towards them. Yes, that's how I felt! Next time, never judge anyone, and give people the same respect they give you. They say pick your battles, and I'm normally passive. This time, I felt the need to voice my concern. I'm going to keep it professional, and leave it alone. read more

Color me confused about the bad ratings for this place. I found the selection, produce and prices to all be above par. I joined the rewards program and even got super cheap gas right outside. Winning! Will be back for sure. My only complaint is that the staff seems pretty new and weren't super helpful. read more

"You're neither. You're an errand boy, sent by grocery clerks, to collect a bill." -- Apocalypse Now (1979) I'm not a big fan of Kroger, I much prefer Publix or Trader Joes or even Whole Foods. At least in the last couple of years they have updated, remodeled, cleaned up this Kroger, but it still seems a bit cluttered and hard to find things. The beauty of this store is I can buy jelly jars, fruit pectin and other jelly making supplies without fail. It seems a small thing, but Publix doesn't really stock much of these items, but this Kroger does (and when I buy them out of jars, I can go across the street to the Ace Hardware to buy more). The staff is nice, but I usually go through the self-checkout (a feature that most Publix stores do NOT have). I do dislike the fact that my iPhone app with my Kroger card does not work on the self-checkout machines. Hello, technology - it's 2013! Also, they don't like it when I bring my own grocery bags here - they don't know how to pack them and they always make a mess of things. They do have a Kroger gas station here now, which is helpful. Especially since gas stations in Sand Springs are not easy or convenient. #165 (2013) read more

This is my local Kroger. Less than 2 miles from my house. The one thing consistently that annoys the crap out of me, there are NEVER any cashiers around in the late evening. Usually there are at least 7-8 people standing in line with loaded baskets, melting ice cream, and frazzled tempers. The self check out registers malfunction here on a regular basis, or just can't handle the fact that I can scan items quicker than the damn things can keep up, really aggravating when you are in a hurry. read more

So far I like this uncrowded grocery store. Friendly staff. The natural foods and organic section has been increasing along with competitive brands. Kroger has its own brand of organics and the prices are excellent! read more

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This Kroger is fairly large with a nice selection of items that we sometimes can't find at other everyday grocery stores. The biggest downfall to this Kroger is that the prices seem to be consistently higher. We have also found that Kroger is not as accommodating with coupons, when their major competitor Publix has a very coupon friendly policy. Publix will take competitors coupons, which is pretty smart in my book however Kroger will not. This Kroger did go through a recent remodel which has added a larger deli with gourmet cheeses. There is also a much larger organic and natural foods section, with the wine isle having more emphasis on variety and beer section having more microbrew choices. It does seem though the isles don't have the space they used to. On a side note, there is an extra percentage sales tax that this Kroger has rather than the Publix grocery store a couple miles up Roswell Road. That extra percentage sales tax is just due to the way it falls in the city limits, but one of those small things we've noticed as we go about our grocery shopping. read more

I have gone to this Kroger for over 4 years. Parking can be a bit tricky during peak times. The plaza has really flourished over the last year with more businesses coming to area. They have a gas station located towards the back of the parking lot. Again it gets very busy during peak times. You normal Kroger with most anything that you may need. They have a good amount of organic produce. Not has many options as whole foods but enough to save some money. Staff is usually helpful and friendly. Sometimes Starbucks there will be a few bad attitudes. read more

I can usually find everything I want at the store as well as getting gas here. I own a pet sitting business called Atlanta neighborhood pet sitters so sometimes I pop in here for dog or cat treats as well! read more

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I do not have celiac disease, but I find that I'm less gassy and weigh less when I eat a gluten free diet. So I've started buying gluten free cereals and pastas as well as flour blends so that I can make dishes that require flour dredging and whatnot without wheat. Kroger is my store of choice! But I don't believe in buying gluten free breads though- they never taste good or have the right texture. So I try to cut sandwiches from my diet completely. http://www.dinewithdani.com/?p=1217#more-1217 read more

I am going to pick up an order and tried to call the store to find out where to pick it up. I've never dealt with such rude people in my life. It takes forever to get a live person on the phone. No thanks, Kroger Sandy Springs. When I asked the woman's name (Diavante, Delavante, something like that) she hung up on me. Very poor management. Very poor skills. ***** It gets worse. I ordered boneless chicken breasts, and they gave me bone in. (but eventually swapped them out) They totally left yeast out of my order without telling me. Walmart has this so fine tuned that they text you if they are out of something or making a substitution. You know ahead of picking your groceries up. Not Kroger. They put a huge package of chicken on top of the eggs that were in the bottom of the bag. read more

GROSS GROSS GROSS!!!!!! Where do I even start? The customer service is atrocious! Prime example is the lady who bagged my groceries was eating powdered donuts at the same time and her powder all over her face. This was also while having an inappropriate conversation between three other associates across three lanes. Not once did she acknowledge me and I had to actually bag items myself. Food was nasty and rotten. I went to grab a bag of carrots and they were completely rotten, black and mushy! Don't even get me started with the deli area... 10 people work behind the counter and it takes 3 minutes for any of them to acknowledge you. I will NEVER come to this location again! It's disgusting. read more

This is the closest grocery to my house but I'm going to have to start shopping somewhere else. Regardless of how crowded it is or how long the lines are they refused to open more manned checkouts. Apparently the goal is to force everybody to self check out to cut their labor cost. No interest in what the customer wants. Hence the long lines. read more

we all know gwinnett is infamous for their quality of stores. especially chains and franchises. this kroger is lost and needs to find its' way back home. the exterior of the kroger can be misleading. the design of the exterior is 'decent' - which isn't saying very much. the architecture needs to be redone to match all their other kroger locations. whoever designed this kroger was definitely an old person and needs to get with the current trends. all the neighboring stores and restaurants make this kroger look like its' an outsider. but aside from their nice looking neighboring businesses, the interior (and service) of this kroger is truly disappointing. the selections are usually unorganized; almost feels like a walmart environment. you know, when jerks grab something and leave it anywhere in the store and the staff have no intentions to do their jobs correctly? yeah that's what you'll get here. not to mention the useless and unhelpful staff. no friendly service here. they all mind their own businesses and could care less than you're in the store. read more

Just spent 30 minutes at the deli ordering two sandwiches. Absolutely worst service of my life. They didn't have any bread thawed, no tomatoes, and they spent 10 minutes cutting the meat like she had never used a slicer before. I'm here at noon on a Sunday, and will not be coming back to this location. read more

Let's get things straight first. This isn't the best grocery store or even the best KROGER I've been to. I mean, it's fine. It's stocked fine. However, the past few times I've tried to get prepared food or even tried to eat there didn't go too well. Broken soda machine, no napkins, dirty tables, etc. Parking is always surprisingly an issue here too, despite being there at seemingly an off-peak hour. The only reason I'm giving three stars is because of the gas. The cheap gas here makes me happy and, at midday, it's never the morass of chaos I've had to deal with at my homebase Kroger off of Moreland. That all said, I noticed that this Kroger doesn't have a nickname. Well, based on my numerous lunchtime visits, I have one--Krogan's Run. Why? Because everyone there (at midday at least) is can easily tell you where they were when Kennedy was shot. Wait, did I say Kennedy? I meant LINCOLN. I've never seen this many old people concentrated in one store and I'm from FLORIDA. Are they giving away VHS tapes of Matlock with every purchase? Is this store just one big lawn and I'm the kid on it? No lie, I was just in here yesterday and I waited in line behind an elderly woman as she wrote a check. A check! (You see, kids, before debit cards and Apple Pay, people used to have to pass slips of actual paper with their banking information on it to the store to pay for things.) Good for all these fogies for getting out and, honestly, there but for the grace of another 20 years go I, but still. It might be time for Sanctuary for some. Krogan's Run it is. (Cue "Enter Sandman.") read more

I've become a Publix girl, since the Kroger closest to me feels old, small, and slightly haphazard in the location of items. So I was excited to try out the big "modern" Kroger that's just a little bit further of a drive (yes, when you have a newborn, any time away from the house is fun). At first glance, this store seems so much better than Fountain Oaks in that it's big and bright with wide aisles and seems much better organized. It's clear that they're trying to compete with the Whole Foods that's less than a block away. Their natural foods section seems decently stocked, their produce is bright, shiny, and well-maintained. But they don't have some of the things I like to keep as staples, including jars of Indian Simmer Sauces (tikka masala, rogan josh, korma), unless you're going for the smaller and more expensive organic kind. And while the people who only buy organic and natural like that their products are segregated, it makes it annoying when you're looking for granola bars and the kind that you want isn't with the others on the cereal aisle, it's back in the natural section. But what really got me was the check out experience. I did U-Scan, since I only had a few items, but the credit card scanner wasn't working. The attendant was slow to respond, had to call over a manager who was also slow to respond, despite her "Customer Satisfaction is #1" vest. She asked if the attendant has reset the card reader, the attendant said no, and then they both stood at the stand while deciding how to reset it. After trying that 2 or 3 times, and 5 minutes later, the manager said that she could ring up the transation at the main stand. After that didn't work, she came over and ask if I had another way to pay. And when I said no, she said, "You'll have to go to Customer Service." So NOT worth it for 10 items. So I told her so. She asked if I was sure, but didn't really seem to care. So I left. Sorry for inconveniencing you. If you're determined to shop at Kroger for the gas savings, coupons, etc, then save yourself the hassle and drive down to Fountain Oaks. It might not be as shiny and new, but the employees are friendlier and the aisles are appropriately stocked. #Yelp365 - 69/365 read more

I really like this Kroger! One of the best ones I've ever been to. They even have a sushi bar (if you're into that). Great selection, reasonable prices, and there is hardly ever a wait. This is my go-to grocery store most of the time. read more

I'm pretty sure I go to this Kroger at least 3 times a week (probably more), and I always find everything I need. Friendly check-out clerks although I always use the self check-out. Plus the man that works in the wine section is super friendly and has given me a couple wine suggestions that I really enjoyed!! read more

This is a super Kroger that has every amenity you could possibly need. It has the fresh sushi bar, olive bar, well stocked deli and more. I appreciate the fact that this store has a nice "eat-in" area and a cash register near the deli and hot bar so if you are just interested in purchasing a quick snack, you can pay and eat without having to wait in line. I noticed that this Kroger has a full sized bakery with individual pastries and donuts readily available, (after 12:30pm). I have recently noticed that many of the Kroger stores have pastries in the morning ONLY or they will only carry the packaged (not individual), pastries. When I am out and about, Kroger is my "go to" stop for a quick snack. I love their baked chicken wings. First of all they are real, fully formed chicken wings, no winglets, or just flats as you find in restaurants. They are also full-sized and look as if they came from an actual chicken and not a dwarf Cornish game hen. Most importantly, they are never too salty or greasy. Today I stopped by Kroger for my favorite snack but was not pleased with the selection. The baked wings looked fine, but I did not like the fact that they were sitting in two inches of liquid. I understand that they want to prevent the wings from drying out, but sitting them in the liquid makes them soggy and unappetizing. There must be a better way! Kroger please find a better way to keep your wings warm and fresh so that I can continue to enjoy those delicious baked wings that I have grown to LOVE! Thanks read more

I buy most of my groceries at Publix (have been an avid Publix shopper for well over 10 years). But, I was in the area on Saturday and decided to give Kroger a try. I was very impressed. It seems they stock lots of things I have a hard time finding at my usual Publix (like baby arugula...I normally would make a trip to Whole Foods to get it, but there it was at Kroger)! I found the produce to be very fresh, which was awesome. This Kroger is a little further than my usual Publix, but from now on I'll drive the extra distance. Was impressed with this Kroger. read more

The black exterior is different from all the other Kroger's I've seen and been to, but inside it's just the same. Good selection, and decent prices. read more

Kroger's has a wonderful grocery store at Sandy Springs Circle with a very good produce and cheese department. 6 days ago I entered the store and was under the impression that all employees had to wear face masks. Wearing a mask was up to customers. I noticed that a male employee in the produce section did not have a mask on and was unloading fresh produce to the bins. I noticed a second male employee in the flower section without a mask on. I went over to customer service to report my findings, but no employee was there. I waited 10 minutes with out any employee showing up at the desk. I asked a bagger if employees were mandated by Krogers to wear masks in the store and she said yes. I also noticed that one entrance to the store had a clerk wiping down carts, but at the other entrance there was not anyone wiping down cars. I did send Kroger a message on their web site 5 days ago about my finding, but never did hear back from them. Obviously the store must have a management problem if they can not monitor their employees nor have someone at their customer service desk. read more

This review is solely for the Gas Station. Don't go here unless you want the pump to reject your card so you have to go stand in line for 10 minites behind the drunk trying to figure out how much cash he has left for lotto tickets (yes, this really happened), then try to guess or do the math as to how much money will actually fill up your tank because you have to pre-pay. This gas station is too busy to have the pumps constantly rejecting credit/debit cards. This has happened to me on at least 5 occasions now. I ended up going down the street and getting gas a lot faster than if I stood in the ridiculous line for the attendant. You're losing sales here Kroger. Fix this. I will not be back to your station for gas. Morale of story: If you're in any kind of hurry, do not stop here for gas. read more

If you visit this Kroger know you'll end up at at least two other markets. By far the worst produce section of a large supermarket I've ever experienced. Clunky sections for aisles, and no one around to help if you need to find something. Only reason for two stars is the gas station. read more

This store desperately needs a re-do but Kroger refuses to spend the necessary money to do the upgrade. The store is dark and depressing, as well as dirty. Employees are not as friendly and of the quality that you encounter at Publix. The Produce Department is hit or miss. I do, however, recommend the Pharmacy which has much better employees. read more

This Kroger is a typical suburban supermarket. The sushi is not great. They are rude at the deli but the check out people are nice. The carts aren't covered so they are a disaster on rainy days. The produce is extremely average. read more

This store is consistently poorly run. Pharmacy and meat department employees are friendly and helpful. The rest have attitude problems. Long lines at registers. Lots of products out of stock. You thank them and they ignore you. Contrast with Publix where the employees can't seem to do enough for you. read more

I love this Kroger. Clean, neat and sparkling with a wide selections of the foods I love! Customers service is always on point. They haven't been out of anything I've wanted, as has been other reviewers' experience. PLUS, Kroger gas station where I can save on gas. Nuff said. read more

Easy to access this pinnacle position supermarket; the rewards program is good, everyday value prices are usually great, Illy coffee is stocked... a dependable option whether stocking up or to satisfy a spontaneous need. read more

Become a Kroger member (for free) for awesome deals! $1.00 each for a limited time!!!

I spent 10 minutes with an attendant trying to get labels on their special deals to scan and they won't. If they can't get deals to scan why bother. I can shop at Whole Foods and pay full price. read more

This Kroger has a Starbucks in it. It also has a wide selection of food. The backers is ok, it can't compete with public. They have a Kroger gas station here, if you have those old gas powered automobiles. I wish they had charging stations here. Plenty of parking and other stores to shop at near by. Their rotisserie chicken is also a little suspect. But they do have better prices than publix. read more

This location has been on a big upswing in the last few months. Cleaner inside and out. The staff is much more helpful than other locations. Stuff is fresh and well stocked. Thanks to them and the management for making it awesome. read more

The Pharmacy is awful. I called my RX in on Thursday night. I went in Sunday afternoon to pick it up. They did not have the medication, but would get it on Monday. Went in Monday afternoon around six. They did not have it ready. They said they would have it ready in 10 minutes. There were 6 people in line. They only had one man checking people out. After 30 minutes of waiting (and there were 5 people in line by then) I left without my medication. I have worked in 3 pharmacies before, I would have been fired if there was only one person checking people out. SHAME ON YOU FOR PATHETIC SERVICE!!!! read more

No issues with this Kroger location. I very much enjoy this Kroger over other locations I frequent. Employees (all of them that I've encountered) have always been inviting and helpful. It's a definitely clean and organized store. That already gets 4 stars. I plan to go to this location more often. read more

I have been going to this Kroger for over 5 years. I can say after the way I was treated at the deli dept I will never step foot in a Kroger again. 5 employees standing around talking, when I walk up they all walk away. I asked the empoyee that walked right inbetween me and the deli counter if anyone was going to help me. With a huge attitude she asked me "what do I want?" I said nothing, took my cart full of food and walked away. She did the same mumbling under her breath. A very nice lady from the bakery witnessed all this and said she didnt blame me for walking out. Do some couponing and go to Publix... You may spend a little more but it's worth it. After complaining to the manager and corperate, the same lady is still at this loction. read more

Messiest supermarket I've been to in Sandy Springs. They're selection was limited. Shelves were all out of order. I asked an employee for help and they were rude and brushed me off giving me direction and kept walking. Will not being going back there ever. Publix rocks it. read more

I couldn't agree more with Gretchen O. I work very close to this Kroger location and it's very convenient for me to do my grocery shopping here on my lunch hour or at the end of the day when I get off work. I also like that it is located in a safe and easily accessible area (other grocery stores in the area make me a little apprehensive). However, in the few months that I've been shopping here, I've had some pretty bad shopping experiences. First of all, the employees are typically irate, unattentive, and downright rude. When I asked for the form to fill out in order to sign up for a Kroger card, the cashier rolled her eyes and was silent for at least two minutes before saying that I could get it at the customer service desk on my way out (and there was no one else in my line. I've had many experiences such as this one, but listing them all would just be exhausting). I've never seen a member of management in the store. There are almost never any baggers (I normally have to bag my own groceries as the disgruntled cashier tosses items at me), and if there are, they are astonishingly slow and will bag produce with cleaning products, bread with canned goods, etc. If I need help finding a specific item, it's a futile effort. On the rare occasion that an employee is actually in an aisle, they'll practically run from you if they see you approaching with a question. Recently they have been remodeling the store, and the place has been an absolute mess. On one trip there, they were working on the dairy aisle (it sounded like they were using a jackhammer), so guess what? I couldn't buy yogurt or cheese, as it wasn't on the shelf elsewhere. Anywhere. As Gretchen mentioned, most of the regular shoppers here are elderly, which I am fine with. However, like the employees, they are generally very rude and will nearly run you over with their carts to reach a sale item before you do, giving you the stink eye as they do it. The quality of the produce is mediocre. It really is a shame that this store's employees and its customers are so obnoxious, as it is an otherwise clean and well-located location. Still, I think I'll be taking my business elsewhere (to Publix)! read more