I've always loved and only ever heard great things about Krispy Kreme. It's been a really long time since I've actually been to one, and when I found out that this one is not too far from Coeur d'Alene, I've currently visited it those 2 times I had to go to Spokane anyways. However, two *VERY* different experiences each time. As mentioned I haven't been to a Krispy Kreme for awhile and was just craving to get some, and so thinking that the late night visit would be a splurge with surely little doughnuts left, the nice guys working told me "oh, you can get a dozen for $6 bucks actually!" I *literally* stared shocked with mouth open, thinking I misheard him and asked to make sure. I was again SHOCKED by the rare awesome deal of 12 delicious doughnuts for only $6 bucks!! I spend more on my weekly Starbucks coffee haha. They were really nice and helpful about everything, and the donuts were mouth watering amazing and the leftovers lasted awhile too.
However! The 2nd time I got to go a few months later, the lady and apparent new guy were *really* rude. I don't like to hold anything against anyone in customer service having worked it myself and I usually don't leave bad reviews, but tonight was pretty ridiculous. I wasn't greeted, and waited at least a few minutes before the lady finally acknowledged me walking around in front of the registers waiting to be served. She then told me in probably the most confusing way possible that I'd have to wait for the "deal". I didn't understand what she meant by how she was barely explaining it, and she then said that 2 other customer groups were there first and I'd have to wait. I replied and inquired with okay that's fine, how long of a wait, and she snootily didn't give a clear answer. Apparently the drive-thru customers were much more important and she couldn't serve anyone the 12 for $6 donut deal until *exactly* 9pm. Pretty ridiculous, and then the lady who came in after me was treated even worse! She asked about the deal and the man told her yes we have the 12 for $6, and she said but you told me you didn't have any deals? He said "we do." She said okay but that's not what you told me originally. He said "it's my 3rd day" and then the lady serving me helped her. I feel for the new guy, but if you're working night shifts, you should definitely know about your main evening "deal". I had no doubt the other customer was annoyed as well, and although I usually feel bad for the employees, these 2 employees were just not caring to the in person customers at all. So, I will only come back for the late night deal and only if it's in my commute. Customer service Krispy Kreme! ~SL~ (10/16/18) read more