My wife and I swung by the Harrisonburg Krispy Kreme while on a road trip, and we're glad we did. The place is very clean, bright, and inviting. The two staff members working (a young guy and a young lady) were incredibly friendly, upbeat, and made the whole visit feel easy and enjoyable. Our dozen donuts came out fresh and tasted amazing. The display, counters, and floors were all well taken care of -- you can tell the team takes pride in keeping the store tidy. If you're in the area and craving something sweet, this location is definitely worth the stop. Great service, great vibe, great donuts. read more

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Look at the photos I've included the prices have gotten way out of hand, and the donuts have gotten so small and then they up charge for certain donuts come on America. It's time we put an end of this. read more

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Having a paper sign in the door stating "no running donut production" because the donut maker didn't show up today is crazy work! You can't be Krispy Kreme and rely on one person to make ALL THE DONUTS! F-I-R-E-D!! What a disappointment- especially for people traveling and this is their one chance to get KK! Not a good impression!! And here we are... forced to give one more star than it deserves just to rant about one person not showing up to do their job! Two thumbs down and don't recommend!! read more

I ordered 4 strawberry iced, but was given 4 glazed! Donuts were dry and had very little icing! Pretty disappointed in the glazed donuts too, usually they are good but these ones didn't even look/taste like regular Krispy Kreme. read more

I waited at the counter for 10 minutes, got yelled at for trying to get their attention when they were outback smoking very disrespectful and very disappointed! read more

Wife drove 50 miles to buy doughnuts for Eater Sunday, something special. Went to Harrisonburg, Especially after Being constantly inundated by the advertisements on all the special doughnut creations. Our the little ones were Especially disappointed! A sign posted "Equipment failures" for 2 days? What's up!? Need another shop close to Winchester! read more

This shop is terrible and the donuts are never hot. The workers are lazy and won't even open the drive through. it's horribly run and they never have any donuts. Step it up. The floors are nasty aswell. dissapointing read more

Krispy Kreme is a nice place for a quick sweet bite and chug of milk. They have indoor/outdoor seating and a drive thru as well. I recommend getting your donuts from here and not the grocery store, fresher and last longer. The service is friendly and quick. Ambiance is very casual, I like that you can watch the donuts come fresh of the rack. Enjoy!! Also, they have some coffee's you may want to try!! read more

Clean store, not crowded at all on a Saturday morning. I had the kindest customer service. Donuts were tasty as expected ! read more

Krispy Kreme - a pink frosted donut with sprinkles - Donuts Near Me - Harrisonburg, Virginia

The well-meaning young lady at the drive up has a hard job. They stop hot donuts at 10 AM and the coffee is bitter. Never again.

On Tuesday, October 22, 2024. I went to the Krispy Kreme on E. Market ST., Harrisonburg, Va. to get 4 dozen donuts for a group gift. I had coupons, a large bill to pay in cash, was walking with a cane and quite unsure of how to manage my task. The manager and the young lady filling the boxes, front counter girls, everyone was incredibly kind and helpful, even offering to carry the boxes to the car. I neglected to get their names but can just offer my thanks and respect for their happy, cheerful service. read more

Yum yum yum! Love me some Krispy Kreme! On our way up North this is the last Krispy Kreme right off of 77 that I have found so we try to make it a habit to stop here and get us some. It is in a convenient location so we always go to get gas maybe a sub from Jimmy John's etc so ofcourse that justifies my stop to Krispy Kreme (when that's really the only reason I get off that exit). The staff is friendly enough and they have a variety of donut options. The donuts here are very soft and yummy! No comparison to Dunkin donuts- so much better! Look for the hot sign when you drive by and you can get the hot and fresh off the conveyor belt ! Even if not they are made fresh daily and probably within the hour. I highly recommend getting assorted dozen donuts because for the price it is worth it! read more

Krispy Kreme - Donuts Near Me - Harrisonburg, Virginia

Best donuts ever. It's a good thing that I came here right when they made the fresh and hot donuts, or I would have waited another 6 hours for the next batch. read more

There doughnuts are so good and not to mention the service would be a crime. The service was so good it was better than anywhere in the world. read more

Usually a have a pretty good experience when picking up donuts here (drive thru and inside). However, the past 3 times that I have gone their hot machine is "broken" so they can't make hot drinks.... Including lattes and hot chocolate, which is pretty disappointing. Besides that, their donuts are almost always fantastic. Earlier this week, I picked up a dozen to bring home (2+ hours away) for my family. I asked for kreme filling but I received custard :( if I was closer I would have just gone back for more, but sadly we are so far away. read more

Wow. So much for quality control. I love Krispy Cream and could not believe how bad/old their donuts were at this location. If corporate is seeing this, you got some problems here. read more

Krispy Kreme - These donuts look nothing like the ones we get at home (Gaithersburg, MD) - Donuts Near Me - Harrisonburg, Virginia

While visiting Harrisonburg, I saw the Krispy Kreme store across from my hotel. Before this I had only had Krispy Kreme donuts from a box at a gas station or grocery store. Krispy Kreme Store's have a red light outside that when turned on means they have fresh warm donuts available. I decided I was going to stop by while the light was on and get true Krispy Kreme experience! On the way back from dinner, the light was on and I knew it was my chance. I went to the drive thru and ordered just one fresh glazed donut. The kind lady working the drive thru gave me the donut for FREE! I was so excited and told her it was my first time trying them! The donut tasted amazing! Way better than in the boxes, and the service was just as awesome! They also have other flavors of donuts and coffee available! Some seasonal items were available too! Definitely a place to stop if you are in the area! read more

Krispy Kreme - Glazed donut - fresh off the line! - Donuts Near Me - Harrisonburg, Virginia

Whoever manages this location seriously sucks. No espresso machine for WEEKS now! So unprofessional.

On my long drive to visit family in West Virginia, I now usually stop at this location. I'm not a fan (I know it sounds crazy) but my WV family loves them so I grab a few dozen of original glazed for them. I stopped here during the Christmas break via the drive thru. Once I left, I realized that the special offer as a rewards member was not automatically applied. Given it would save me $10, I turned around and went inside. Though it took awhile, the manager (Kasey?) did a great job at getting it resolved. Good customer service is everything, read more

Went thru the drive thru on 5/1 to get the Cinnamon Toast Crunch donuts and a few others and the employee was very rude and after she asked if we wanted chocolate crème filled donuts and I said no because my son is highly allergic when I got home I had chocolate donuts on top of my other donuts and and only 1 of the cinnamon ones when i called back I was told i would have to speak to a manager and now it has been 2days and still no manager calling back or there whenever I call would never recomt this location read more

I placed a pre-order on 6/6/2024 for pickup at the 35 Burgess Road, Harrisonburg, VA location. The website stated that pre-orders were available to begin on 6/6 for pickup on 6/7 for the BOGO2 deal. I went to the location to pickup my 3 orders since the website only allowed orders placed online the option of 1 BOGO2 compared to Instore option of max limit of 2 -BOGO2 deals. I have approximately 110 employees I was purchasing donuts for. I got to the location to pickup my orders and they weren't ready. The employees didn't know which bags were mine as they weren't labeled. Then I was told I didn't get the discount because the deal didn't start until today (however my receipt clearly showed I'd received it). I was also told I couldn't get the Dolly dozen with the deal. I was even told by an employee my orders (which they say were incorrectly packaged by the night crew) should have been cancelled since I had more than 1 order. The employee said that it didn't matter what Corporate said since they don't allow more than 1 transaction online per customer. I asked if they had it written somewhere and she said no - corporate was just wrong. I spent almost 30 minutes waiting, going through box after box sorting out my order. The employee seemed annoyed with having to throw out 9 boxes of glazed donuts that were in the bag they said were for me but were missing the 2 boxes of classic assorted and 2 dolly's. The manager, Emily, I'm told doesn't have a business card available and is running route so she's not available for me to speak to. The employee doesn't know who the district manager is since they change so often. Overall this was the most inconvenient experience that should've been convenient due to the pre-order. Employees lack of knowledge & rudeness not acceptable read more

Happy to see a Krispy Kreme across from our hotel in Harrisonburg. Fast friendly service and hot glazed donuts! What more could you want? The store was clean and the donuts were being made which is always fun to watch. Donuts were amazing as only hot glazed Krispy Kreme donuts can be. Glazed steal the show when you can get the hot but we also got lemon and kreme filled as well as coffee and all were good. read more

My daughter was SO excited to see a Krispy Kreme near where we stayed on vacation. So when we had a little extra time I brought her there for a dozen. WHAT A LET DOWN. We always hear how awesome KK is but... they barely had any donuts, they had no glazed donuts.. the KK we get at the 7-11 seem fresher and better selection, and WAY cheaper. No more KK for us. And to think.. I broke my diet to try what I thought was going to be an amazing donut. NOPE. So sweet it made me sick. read more

The donuts are always fresh and delicious. The girl who works in the drive-thru during the morning is always super friendly and fast. Maybe these other reviews just have bad luck of the draw? Out of every time I have been there, I have never had a problem. It is disappointing to hear their espresso machine has been broken for months and never seems to get fixed. I would recommend corporate look into this... it's very sad they are unable to serve hot lattes (or iced lattes) at the current time because they are having technical issues that do not seem prioritized by the company. I do not blame the workers as I can clearly see they are trying their best and doing everything within their power to help you as a customer and keep you happy. read more

Super friendly associates at this location. The donuts are always good and they have fundraising options for local non- profit organizations. read more

Krispy Kreme - Donuts Near Me - Harrisonburg, Virginia

Not cool, Kristy Kreme!! I ordered a dozen limited edition Key Lime glazed for my sons birthday this morning. Just got them home. Where's the bright green glaze? Where's the key lime flavor? No where. These aren't even fresh. What a rip off. They're not even as good as just regular glazed would have been. Wasted $12.99. These are going IN THE TRASH where they belong! read more

Krispy Kreme - Key Lime glazed - Donuts Near Me - Harrisonburg, Virginia

Horrible workers, yelling at costumers and yelling at co workers. Didn't get what asked for and when I asked to change it she just ignored me read more

Walked in and the douche working the counter walked up and turned the hot sign off and then refused Us our free warm donuts telling Us they don't do that here and the hot sign means nothing more than the donuts are hot and there is nothing free. He had an attitude and was shitty with the whole family. When I walked up to order something, FOR MONEY, he put a receipt straight up in his face and ignored me completely and so I laughed and walked out of the store and on the outside looking back in he was still standing there acting oblivious to me. Horrible service. No respect. Tall skinny African American man was the employee. Didn't catch a name. Will never be back. read more

The website says they're open to 11 o'clock. We pulled in at 8 o'clock and the lobby was closed and the drive-through said they had no more coffee. read more

It's definitely a hit or miss here. Regardless if the "Hot and Now" light is on.. more than half of the time the donuts are cold when they should be hot..or at least warm. If it's a hot donut you're in the mood for.. skip this Krispy Kreme, because chances are you will be disappointed. read more

The donuts were good. I was expecting warm donuts considering you could see the donuts being made, but all of our donuts were cold.

Visited the establishment August 17 2019. It was around 2 :00 PM. They was almost bout of donuts and wasn't going to make anymore. This is a piss poor way to run a business read more

Big disappointment! While we love KK donuts this experience was awful! We arrived two hours before closing. We were never greeted by anyone and the clerk walked away as we were about to order. We ordered decaf coffee, but was told they didn't have anymore tonight. ( They had just poured coffee down the sink although it is nearly 2 hours before the stated closing time on the door. Further, the donuts did not taste fresh or what they were supposed to taste like. Staff really did not seem to care at all!! Also they required exact change. Glad I had it. Why is this still a problem for this location?? Seems problems abound at this location. read more

Really delicious original glazed donut but best eaten same day it's bought!! If not they usually get stale and hard quickly just sitting on the kitchen counter. I think there should be a set price on half dozens like dozens. Dozens are a good deal so great to buy for work or large families..somewhat hard to eat for small families before they start tasting not great. read more

If they actually had donuts or understood how a queue worked it would be a pretty legit donut shop. Sadly no one has any idea what is going on. read more

Krispy Kreme - Complete disorder in the Krispy Kreme - Donuts Near Me - Harrisonburg, Virginia

First let me say I live Krispy Kreme donuts. My favorite of all donuts. Never had a bad one even when I buy the boxed ones in the grocery store UNTIL today. Traveling through Virginia on our way home to Georgia and was so excited to see find Krispy Kreme store. My husband went in and bought a dozen donuts. It supposed to be 4 Angel cream donuts, 4 cream filled donuts, and 4 glazed donuts. Not only was the order wrong but these were stale donuts. 8:00 a.m and stale donuts? Too late to take them back as we are on the road. Sure glad that I know this was not a true representation of Krispy Kreme. You can see by the picture how stale looking the glazed donut are. So sad read more

I've grown up in KK as my father worked for the founder, Vernon Rudolph, back in the 1960s & 70s. Hot Glazed are like crack in that you cannot get enough. While this is a new store, the product is great as expected but the service could be a little better (faster). read more

Krispy Kreme - Hot Glazed Heaven! - Donuts Near Me - Harrisonburg, Virginia

My family and I absolutely enjoyed our trip here. We watched the donuts being made and were waited on promptly. The donuts were delicious and fresh. read more

Their hours are not the same on their website. Also, their was a sign on their drive through speaker that said the business was open and serving until 9:30pm. We showed up at 9pm and sat there for 5 minutes before we were talked to. By then, they said they were closed for the night. Would suggest updating the hours on the website and sticking to their word of their closing time. read more

Cold donuts, terrible staff and customer service. Would rate zero stars if possible. This is a bit of a long review, but please bear with me. We stopped in at this location, wanting to get some donuts. They took our order, then told us the donuts would be ready in 15 minutes. Half an hour goes by, and no donuts. My mom gets up to ask where the donuts were. She was rudely ignored while other customers were being served. Mom then asked for a refund, (it was only $20) and the staff member played dumb and said that she didn't know how to give refunds from the cash register (while said staff member was taking orders and giving change to other customers just moments before.) It gets even better: the staff member, and the people she was serving were of the same race, and my mom, who was being ignored, was of a different race. After wasting another 20 minutes arguing with the manager, and even phone calls to corporate, they finally decided to give us "free donuts", as compensation. (They were cold, and it wasn't even what we ordered) SUMMARY: Racist and incompetent staff. Would give zero stars if possible. This whole experience was strange, because my family has been to several other Krispy Kreme locations, all of which were well run and great places to go. For some reason, this one restaurant has absolutely terrible staff. read more