Food- Fresh cookies per usual... Service-Jordyn was attentive & very friendly. Ambiance-very clean store I would definitely come back to this location. read more

These cookies are absolutely amazing!!!! The cookies and cream cookies taste exactly like a cookies and cream bar from Hersey and it's perfect!! The white chocolate chip macadamia nut cookies are also a 10/10 I highly recommend both of them!!! The ice cream does have a milky taste to it which some people don't like but it's still delicious regardless. read more

Insomnia Cookies - White Chocolate Macadamia and Cookies 'N Cream - Desserts Near Me - Harrisonburg, Virginia

For a specialty cookie place, I was very disappointed. Absolutely nothing special about them, I've had better cookies from a basic grocery store. They were overpriced and rock hard. Would not return again read more

We have one locally near us in Norfolk, VA. Had to come here to get our cookie fix while being out of town. Same quality, same awesome customer service, same DELICIOUSNESS! read more

Insomnia Cookies - Desserts Near Me - Harrisonburg, Virginia

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The staff are friendly and so helpful. We love these cookies so we're an easy sell. Customer service was absolutely amazing and if I could I'd give them 10 stars I would! The cookies are so delicious! Love insomnia! No one makes cookies like them. read more

Insomnia Cookies - Snickerdoodle and oatmeal chocolate walnut cookies here - Desserts Near Me - Harrisonburg, Virginia

I decided to try Insomnia cookies on vacation. I've heard of them before, but never tried. I was hesitant because the reviews weren't great, but my experience was pretty good. The cookies were hard on the outside, soft on the inside. My only complaint is they weren't hot. Overall a 4/5 experience- I'd eat cookies from here again. read more

Insomnia Cookies - Desserts Near Me - Harrisonburg, Virginia

We found this place by accident, I've heard of them before, from a friend of mine back home, we are out of State right now. I heard nothing but great things about this place, but I see some bad reviews. My experience was different, the Cookies were oowey, gooey, warm and delicious and the Staff was polite too. read more

Insomnia Cookies - Chocolate Chip,Snickerdoodle,Oatmeal,Double Chocolate Chip, Peanut Butter - Desserts Near Me - Harrisonburg, Virginia

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I came from out of town (Williamsburg) for a basketball camp at JMU. I visited this establishment and was met with poor customer service and an exasperated attitude. Upon arrival I was not greeted to the point that I actually asked was the business opened I was met with a nonchalant "yes" and as I started looking at the cookies I was told only chocolate chunk was available. I said that was fine and then asked with a "poker face" If I wanted the regular or mini sized. I went to pay and was told "NO CASH"!!! There was no sign up and I was not informed before attempting to make a purchase. I felt so unwelcome. And coming out of town with students and parents I recommended they not go either because of the treatment I received. read more

A great way to have dessert on vacation when you are away from your kitchen at home. The warm cookies are gooey and delightful.

I have had their cookies many times. Their cookies are quite good. They are soft and bit goey. They are flavorful and a bit on the sweeter side. They have huge chunks of candy in them, depending on what you order. I have ordered almost all of them. Their regular chocolate chip cookies are fantastic. read more

Used to get cookies here all the time. The last box I ordered was a 6 count free for students and teachers. When I got home the cookies were very hard and not fresh at all. Really disappointed, the quality really went down. read more

Smh, I don't know what to even say... I could go to Walmart, buy the cookies, make them and eat them within an hour. I really don't know what takes them a long time, when we got the cookies we found some raw ones, don't get it. Want my money back. read more

Insomnia Cookies - Raw cookie - Desserts Near Me - Harrisonburg, Virginia

Highly recommend Insomnia!!! Download the app to keep up on all their new cookie flavors. Top three favorite items chocolate chunk blondie, Carmelmillionaire ice cream and their Reese's deluxe cookie. read more

Man I must say I am highly impressed as I am absolutely obsessed with cookies!!! Best cookie spot in Harrisonburg. I came here late night as they stay open till 3 am. They have a nice selection of traditional and deluxe cookies, as well as a good selection of ice cream. They keep all their cookies warm, so you get them quick and warm and melt in your mouth soft. I simply cannot which one is my favorite as all of them were so delicious. I wish I could just binge on all their cookies all day long. If I were to choose though, I would say the pecan, white chocolate, and the peanut butter cookies. read more

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The m&m cookies were fantastic, but the customer service deserved 1 star. It's sad that one person can make a 5 star rating turn into a 2. I had never been here before, so I wanted to order 6 chocolate chunk and 6 m&m. I felt sooo rushed to make the decision even though we were the only ones in the store. Natasha didn't even apologize when she said there were only 4 m&m cookies left. Bummer, but I chose two random cookies to complete my order. It felt like she snatched my card when I handed it to her. She didn't even hand me the box of cookies to me, she slide them to me across the counter. I thanked her and didn't even get a "you're welcome." Wow. I have never felt so unwelcome in a business like this before. I don't know if the cookies are worth the attitude. read more

Insomnia Cookies - Desserts Near Me - Harrisonburg, Virginia

Such a cute little shop with a fun name! I love that they have vegan options and stay open late, something here for everyone. Just a little FYI they don't accept cash currently, might be because of the pandemic. read more

Insomnia Cookies - Cookiewich - Desserts Near Me - Harrisonburg, Virginia

All the bad reviews are correct. They took my money and never delivered. I had to call their call center, and then they had to call the store. Customer service said it was straight, so I decided to just pick my order up myself. When I got there, they told me they didn't have an order at all. When I showed them that I had been charged, they offered no refund saying I had to talk to the call center. I strongly discourage doing business with them. Just to be clear, this place S T O L E from me. Don't be lured in by the cookies, you'll only get lies. read more

went in on a friday night and was met with wonderful customer service and friendly staff!! 10/10 and great food

I ordered delivery online. The website said it would take 30 to 45 minutes. After an hour I called to see where my cookies were. Whoever I spoke to said that my driver had just gotten back from the last delivery and my cookies would be here shortly. Then another 45 minutes pass so I called again. The next customer service rep I spoke to told me the exact same thing and then added that there was only one driver tonight- I was understanding and they assured me my cookies were on their way. After another half hour I called and canceled my order. It had been 2 hours and 15 minutes since I placed my order. They ended up delivering my cookies a half hour after that still, but considering I canceled my order I'd better not have to still pay for that. read more

Terrible and such a disappointment. Ordered 12 cookies at 11:35 am for delivery at 1pm. At 1:30 I call and get the out for delivery response even though the app said it was already delivered. So I wait. Call again at 2 to be told that the driver gave my food to a girl outside who said she was me. I have a unisex name and the driver apparently just said "Are you OPs name?" And she yea that's me and took it. No signature, no card verification, no phone number verification. Store said they would resend my order but at that point I had places to be. Can't wait all day for damn cookies. Do delivery drivers not knock on doors anymore? It's a college campus for fucks sake. You think people aren't low enough to take a mans cookies!? Never again. read more

Perfect warm cookies with a heaping serving of ice cream in the middle. Will definitely have to try all the cookie flavors. The M&M and snickerdoodle were super tasty and soft. read more

We ordered cookies and they sent the wrong amount, and wrong cookies. We called them back to notify them that our order was incorrect and we were told on the phone we were not top priority. Over an hour went by and we called back to see if the cookies were on the way and they had not been out in the oven yet. Waste of time and money, next time I will stick Campus Cookies. read more

I ordered a cookie cake for my son's birthday on 6/2 for pickup on 6/3 at 6pm. Arrived at 6 and was told they didn't have my order ready. They hadn't checked their online orders. So upon finding my order they offered to make the cookie and asked for us to come back in 20 minutes. 20 minute delay on my son's birthday party and they gave me a $5 discount. Cookie was great, but not great enough to delay the party and make the food cold! read more

Over priced. If you order delivery, plan for over hour, and still waiting. Person on phone stated, driver had 8 deliveries, I asked if they all had ice cream. She didn't know. I advised her food already on tracking as out for delivery over 20 minutes, I ordered ice cream. She stated he has a bag to keep items cold. I asked if he had 1 to keep items froze, or was I getting a milk shake, or milk. Again, she didn't know. I told her I wasn't paying for this, she said tell driver to return items, she couldn't refund till he returned with food. I told her I'd already been waiting outside over 15, delivery now at 30 minutes out store. I wasn't waiting outside any longer. She said have a nice night, and hung up. He finally arrived,l, 90 minutes after order placed, hour with ice cream, said website stated would take a while, I told him it didn't, nor confirmation email, nor store when I called. He said it did, I stated no, and you could have called, review already on yelp. Driver stated mam go f... yourself. read more

Yes, they have good cookies but I have waited 2+ hours twice in two weeks (cancelled the first order because I was waiting so long that I was going to bed). EXTREMELY unprofessional, and this is one very dissatisfied customer. Not only are they unprofessional, but they are also liars, because I was contacted an hour ago apologizing for the wait and saying my order was up next. One hour later, STILL WAITING! Take your business to campus cookies where they have their crap together and get your order to you in a DECENT amount of time. read more

Made an order through the app since the website was so confusing. After paying for my order and waiting for an hour, had to make a call to their call center (not at the store) to check on delivery process. Then they had to call the store and check while I was on hold. I said I would just pick up the order myself, so I drove to the store but they had no idea about the cookies. I wanted cookies and all I got were lies. read more

Delicious cookies. Ship nationwide. They deliver locally until 3am!!!! Just wish they would deliver to Massanutten Too good to be true!

DO NOT ORDER DELIVERY! I ordered delivery and it took them 4 hours! To deliver my cookies. I called their main office and they called the harrisonburg store and said they'd be here in 25 minutes- 1 half an hour later they call me and ask if I still want them and tell me they only had one driver the whole night!(?) That's RIDICULOUS. However the cookies were AMAZING! Best cookies I've ever had. I would totally buy them again but pickup. read more

Great cookies. Great customer service. Little annoyed it's Saturday night and they're not open.

I will not be ordering from Insomnia cookies ever again. i placed my order online and everything went smooth.. i was excited because this was my first time ordering from them! we waited for 45 minutes and nothing.. i figured wait another 15 or 20 before i call.. still nothing. I call the store to cancel because i just wanted to go to bed.. but they tell me the driver is just now leaving.. so we wait 15 more minutes and the driver pulls up in front of our apartment building.. and he sits there.. and sits there and sits there for about 10 minutes.. we weren't sure if we were supposed to go down and get them ourselves?? and then i get a call from the driver who then hangs up as soon as i pick up the phone so at this point, we just go down and get them ourselves. driver was nice but there was no apology for the delay and no explanation of why he sat there for 10 minutes.. whatever i have my cookies. i open the box and the cookies are all over the place like the box was thrown around, whatever cookies are cookies. i pick one up and it's hard as a rock and cold.. never again will i order from them. ‍ read more

Typically I love this place, however yesterday was Valentines day, and my boyfriend surprise ordered me a cookie cake that was supposed to get to my apartment at 9:20pm (thats when I get home from class). They called me at 9 (ruining the surprise), and said they were so behind on deliveries that they wouldn't be able to get to my place until after 1am! I said that was crazy and to bring it the next morning, which they did. I got the cookie cake, and it was NAKED! It was just the heart shaped cookie, and my boyfriend said "it was supposed to have red and pink icing, a message in the middle, and a note." It had none of these. Basically, my long distance boyfriend paid $30 for his surprise to not be delivered on time, and to not even have what he paid for on it. Terrible on Insomnia for this one. read more

This place is really great! I come in for cookies, I leave with cookies. Always a great interaction with the staff. Never had any problems.

The cookies were hot and delicious. We found a space right out front. Staff were really nice and patient. I took a long time deciding what cookies I wanted and he answered all of my questions. I would definitely go back. read more

great customer service, went in for a late night snack right before they closed and they were more than willing to start a fresh batch for me and my classmates. would go again without a doubt! read more