Made the mistake of ordering doughnut holes and found out they're 2 days old. Good thing we haven't left the drive through lane when we did. Manager swapped out the 24 count for 5 regular size original glazed. They were warm and oh-so-perfect! We'll definitely be going back to this location. Drive through was fast. Employees during the order taking process were still a little slow. Manager had good customer service. Overall, a decent experience. read more

Krispy Kreme used to be SO good when I was a child. Now I'm not sure if it's this Krispy Kreme's or all Krispy Kremes together, but the quality has really gone down since having them many years ago. My sister and I ordered two donuts and an ice coffee in the drive thru, and waited just under 15mins for that. There were no cars ahead of us, and no cars behind us,and maybe two cars in the parking lot. I don't think it should've taken that long for our order to come out, and we ordered simple glazed donuts, none of there "limited edition" donuts or anything like that. I could see if our donuts were fresh, but they weren't. The glaze was SUPER crumbly, which means it's kinda old, and somehow the donut was somehow stale but doughy at the same time, it was really strange. And when the girl gave my sister her iced coffee, there was coffee ALL over the cup on the outside and was super sticky, and she us gave no napkins. And soon after my tummy hurt from my donut. I don't think I'd go here again, maybe to another Krispy Kreme to see if it was just this store or not, but definitely not this location again. read more

Krispy Kreme is back! very attentive staff and fresh coffee. Formerly a Burger King, this place is packed with customers who obviously missed the fresh treats. read more

Krispy Kreme - Donuts Near Me - Allen, Texas

So I rated this location 2 stars for effort. I purchased donuts on December 18, 2020 roughly around 8pm. I purchased a total of 3 donuts. 2 holiday minis and a regular size donut called Cake Batter. The minis were ok although not as fresh as they should have been. The Cake Batter donut was not edible and only looked good for a marketing presentation. That donut was and is still hard like it sat from morning til evening awaiting a purchase. Not only was it hard I received the donuts fast because no one was in the drive thru which should have been a red flag. Without anyone in the line those fat boy treats I purchased should have been fresh. So I have decided we are still in a pandemic and prices are up everywhere but also the I don't give a $h!t service is also on an all time high. But one thing I am grateful for is social media to help expose BS like this. I encourage everyone going forward who has noticed this behavior especially from large or BIG name companies to STOP this by making videos or taking pictures. As we know a visual can tell the stories better than words can at times. If we continue to allow this, large chains will continue to throw us slop like we are pigs. If you want the best we must protest against those providing less. In a nut shell I'm saying support your Mom and Pops establishments, the ones that acknowledge the people in the community and actually give a damn about us as not only as spenders but as hard working families that deserve better. Below you may view the donut that looks good but is ......... no kind words. read more

Krispy Kreme - Cake Batter filled A - Donuts Near Me - Allen, Texas

Excellent location! The customer service at this location is great. I accidentally dropped a dozen donuts on my way out and was completely fine with paying for another dozen to replace. The staff didn't blink an eye in offering to replace them for free. I was really impressed. Bonus - the doughnuts are AWESOME too! read more

This particular location of Krispy Kreme is really terrible. I came during "hot and fresh" hours with the light on for the hot donuts and told them at the drive through that I wanted to make sure they are actually hot bc this is the third time I've been during the "hot and fresh" hours when the light is on and received cold donuts. The only time I eat Krispy Kreme is when they are hot so I choose to only come when that light is on. Since it has been the third time this has happened, I can't let it slide anymore. I've gotten cold donuts every time even when I ask if they're really going to be hot this time?? Not only that... not sure why I was kept waiting at the window when I pulled up but I was waiting at the drive through window for about 5 minutes until the guy decided to finally open to collect my card for payment... he asked me to repeat the order again in which I said... " a dozen of original glazed and I want to make sure they are hot!" He says "yes they are hot" and hands me a box in which I was suspicious about bc you can feel through they box that they are not hot. I asked again... are you sure these are hot? He answers "yes" and I left bc I trusted he wasn't a liar after I repeated myself so many times! upon opening the box in my car, my suspicions were correct and they were in fact cold again!!!! I'm so mad!!!! Why advertise the hot hours and not honor them??? I feel like this location is absolutely terrible and as another customer stated... their donuts are sloppier here than at other locations!!! I'm not giving this particular location anymore chances. Fork this place and their fake news "hot and fresh" sign. Don't be fooled! Might as well just grab them from a gas station if I wanted them cold! read more

Quote possibly to worst drive thru service....anywhere....ever. I hate that my kids love their donuts as I can't stand supporting any place that clearly either is totally inept or simply does not have any interest in customer service. Max's down the street is the spot but here I am waiting forever in a very short line feeing like a clown for giving into my kids' wishes. read more

its very good, the donuts are very sugary and that's not for everyone. they make mini ones too which taste the same and are good. you can watch them glaze the new donuts right there in the store so you know they are fresh. read more

Purchased a dozen donuts and was upcharged for "premium" donuts. Sign advertised "any" dozen donuts for a given price. Wrote to the corporate office and lodged a complaint. Received a response that I would be contacted by a representative. After 3 weeks, I had not heard from a representative. I informed the corporate office of the situation and 2 weeks later have heard nothing. I like their product but I don't like their method of doing business. read more

I waited in the drive through for 10 minutes then decided to walk inside instead. There were only three employees working. None of them acknowledge that I was in the store, the lady was building boxes and couldn't take orders. I waited for another 10 minutes inside. read more

Apparently they cannot read an Uber eats order. I ordered a dozen donuts with milk. I got the donuts and no milk not a huge complaint but donuts aren't as good without milk. Buzz kill on the donuts read more

Awesome fresh soft donuts, friendly and happy staff has good coffee. Very clean place.

So good. The donuts here are amazing every single time I come and always fresh. We usually pick up a few donuts for breakfast the night before. I went through the drive thru to get a dozen glazed donuts, and was offered to add another dozen for only 79 cents! It's a lot of donuts, but couldn't resist such a good offer. Will keep returning for sure. read more

Krispy Kreme - Yummy dozen of glazed donuts! - Donuts Near Me - Allen, Texas

Stopped to pick up donuts for everyone at work today... Was informed in the drive-through it would be at least an hour for a limited supply of donuts. And they do not have St. Patrick's Day donuts. read more

The only good thing about this KK location is Myra. The district manager ignored me along with a lazy subordinate. Every 1 star rating, was given because you have to choose someone. Yes, 1 star is a mercy star. The Krispy Kreme name deserves better and the customers. read more

I am so excited Krispy Kreme opened up in Allen. It is amazing. I love the hot and fresh doughnuts. Remember to look for the sign if it isn't on you aren't getting fresh doughnuts. The staff is incredibly nice. We went when they didn't have napkins but had an order coming in the girl was apologetic and gave us a free donut to go with our purchase. Awesome! read more

Krispy Kreme - Original Glazed - Donuts Near Me - Allen, Texas

This morning started out great!! I had a little prayer time and then 'GREAT' customer service at the Krispy Kreme Doughnuts at the corner of McDermott & HWY 75!!! Love this place! read more

Krispy Kreme - Donuts Near Me - Allen, Texas

It's so nice to set your alarm, to get up early, to take a 20 minute drive to the Krispy Kreme in Allen, Tx and be there at 6am, only to find out that they are not open and the employees are just walking in at 6:05am and when they see me at the door they come out and tell me that the inside is not open yet and will be another 5 minutes. Then as 5 minutes pass by, I look inside to see what is going on and two employees are just standing around talking. They are not getting the register ready or anything. I continue to wait for another 3 minutes until the guy making the donuts comes over and unlocks the door. I place my order and ask for a decaf coffee. At first, they tell me they do not have any, then they say they don't have any made. Such a disappointment!! It seems that more and more people have no sense of responsibility anymore. No pride in their work. I have to assume that either the management is complacent or have no idea what's going on. read more

This is the worst location. Staff are very rude and have been on multiple visits. They gave us cold doughnuts when the hot sign was on even when we specifically asked for fresh ones! Very sad, won't be going back to this location. read more

The cashier at 9:30pm was insanely rude and cold. They don't close until 11pm so I don't know what her deal was. She stares us down frowning as we entered them when we ordered she quickly said "anything else?!" Like woah hold on and let me look geez. Then as we went to pay we accidentally handed her the card and she pointed sarcastically at the card swiped machine. Wow okay. The sign outside was out so I assumed (since every time it has been) I got a free donut. We never got a free donut and she didn't even offer. We didn't ask because she was so very hateful. I'll try to skip this location from now on. read more

Great place to get donuts! We had a lot of fun there, tonight. Today is Pirate Day at Krispy Kreme's!! Arghhh Matey!!!! That's some delicious booty!! read more

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They have pretty good donuts but their drive thru is terrible!! Don't go through the drive through unless you have a higher up car like a truck or else your car will bottom out. So many potholes just in the drive thru!!!! don't go in a low to the ground car or else you will bottom out!!!! read more

I am so happy that our area has a delicious warm donut heaven again, I was so sad when the one in Plano went away! I have been here several times and found the doughnuts just as wonderful each and every time! Nothing as wonderful as a hot warm glazed fresh Krispy Kreme!! My family likes the chocolate glazed filled ones but nothing like the original for me!! I have tried a couple of their drinks now and even though I am very picky about coffee I have found that their Skinny Caramel Late and frozen coffee are also excellent! I am heading there today because I found a recipe for Krispy Kreme Pie!! http://www.wineandglue.com/2015/05/krispy-kreme-pie.html read more

I am updating my prior one star review. I think this entire team and management have switched over. I've returned here twice to have an excellent experience with cheerful people and great donuts! I would highly recommend visiting if you have not done so recently. They have made many changes! read more

The staff was friendly, however I had to repeat my order at the window and then waited another three minutes just to be asked if there was anything wrong when I was still waiting on a latte. read more

My experience here today makes me want to never go back, and seeing as there are so many good doughnut shops in the area I probably never will. I went in there today to get some doughnuts and coffee for the guys working on our house. An older lady with glasses walked over (the receipt said Nancy but I can't be sure that it was her name since she did not wear a name tag) and asked what I wanted so I asked for 8 iced coffee. She said she wasn't sure if she had enough coffee in the pot for 8 cups and walked over to the coffee area and started pulling out hot cups. I reminded her that I had asked for iced coffee to which she said she knows but continued to pull out hot cups (???). Luckily, she then realized herself and changed them out for cold cups. No biggie, I wasn't bothered by that. Anyway, she started filling the cups with coffee so I walked over to the doughnuts to see which ones I would get since I needed a dozen. A few minutes later, I look over to her and she had already filled all 8 cups with coffee and was putting lids on them. I saw that there was already milk or it could've been cream, but I wouldn't know because she didn't ask which one I wanted, or that I even wanted any. So I asked if she had put sugar to which she very annoyingly said "You didn't say you wanted sugar". Ummm, well usually baristas will ask when they get to that point and she didn't. Plus, she never even asked if I wanted milk or cream in the coffees and yet she put it in all of them????? She just seemed like she was in a super rush to get those coffees done. When I asked about the sugar, she was just about to put the lid on the 5th cup of coffee and after I asked, she didn't even stop to 1. ask and see if I wanted sugar in the coffees or 2. put sugar in the coffees. Then she continues to put lids on the rest, set them in 2 holders, and brought them in front of me. She pulled out a big box of sugar packets and put a large handful in each cup holder. At this point I'm pretty peeved but I'm not about to let her ruin my day so I decide to just let it go. Then she asks if I wanted anything else and I said yes I'd like a dozen of doughnuts. Now if you've been to this store, you'll know that there are 4 tiers of doughnuts in the display, with 4 different variety in each tier. Tier 1 and 2 are different, but tiers 3 and 4 are repeats of 1 and 2. So I told her I wanted 1 of each from tier 1 and 2. She puts one of each from tier 1 and then tells me that tier 2 is the same as tier 1. I told her that they were different but she continues to argue with me, saying that they're the same. At this point I'm baffled as to why this person is arguing with me on something that is obviously not true. After going back and forth a few times, she was clearly very annoyed and walked out from behind the counter, probably wanting to prove me wrong. But when she came next to me, she realized she was wrong and they were indeed different. She said nothing, no words of apology and stormed back behind the counter and threw 4 more doughnuts in the box. I pointed out a few more from the adjacent counter and asked how many I had because I had lost count. She didn't even look at me and just said "you got your dozen", closed up the box and walked over to the counter. After I paid, I took my coffees and walked over to the counter with stirrers and straws, opened up each coffee, and added 2 packets of sugar in there. I was bringing these for workers who were covered in dust, I wasn't going to expect them to take off their work gloves, clean their hands, and put the sugars in themselves. I am not a difficult customer by any means. I don't like to give people a hard time and I'm generally very understanding and easy going. But this lady clearly hates her job and it shows in everything she did. I'd sooner get my doughnuts from a supermarket than to come back here and withstand this type of torture. read more

Oh dear! They need to fix the drive thru intercom. It was difficult to understand anything that was said. One dozen donuts took at least 15 minutes to get from the drive thru. The donuts tasted just okay. I miss the days when the donuts were warm coming off the belt. read more

Great variety... Freshly made donuts!!! Plenty of parking and they even have a drive through. Friendly staff and the kids can ratch the donuts being made... read more

Krispy Kreme - Yummy sugary goodness - Donuts Near Me - Allen, Texas

Very pleased to report that after a long time of not having a Krispy Kreme the Allen store was fantastic, came in and made an error on order reimbursement was professional and quick full reimbursement and great customer service! The whole place the staff and the donuts fantastic!! My great appreciation for the staff here at the Krispy Kreme they made the experience even better than the donuts!!! read more

I went to get donuts this morning. I ordered 2 donuts and asked for an iced coffee. The woman taking my order said their machine was broken. So I asked her if they had the iced coffees premise from Starbucks that every other other coffee shop has, and she sarcastically responded, "no ma'am, this is not Starbucks." If you think you can speak to a customer that way, you are very confused. I said, "I know this is not Starbucks; just disregard my order." And she said, "$2.76"....like I was going to still pay them money. You've lost my business! read more

Horrible coffee. Do not waste your money unless you want to drink straight fake syrup in a cup.

Best donuts ever! I get lucky every now and then when I see the Hot Donuts sign is on. Here is the thing....they have to really be hot or at least warm. Yesterday I drove thru and a dozen real hot donuts. The sweetest lady gave me my order and I asked her if they were really hot? She said let me go check and she did. Then she hands me a half dozen really hot ones and tells me to have a wonderful day! This woman is what customer service is all about. I hope her manager knows what a gem he has in this awesome woman. Whoever you are you made a really bad day good and lifted my spirits! read more

Okay, maybe I've become a jaded donut aficionado, but Krispy Kreme is definitely not where it's at. I only came here out of desperation, after the place I really wanted a donut from had like 10 donuts left (and not the kind I wanted). I tried the maple iced glazed donut here. Yuck. Really. It was so sugary sweet, and fake maple tasting, it was the opposite of enjoyable. I should have known they wouldn't be warm either, but they were cold, like colder than room temperature. I was asked to wait at the drive thru too, despite there being no other business ahead of me. Now I know, no donuts is better than Krispy Kreme donuts! read more

This has got to be the worst Krispy Kreme in the metroplex- the donuts tasted like they had been sitting in a racetrack gas station case for 8 hours. And the manager was a condescending jack wagon when asked about the lack of fresh product. read more

Tastes just like they always do, fresh and delicious. What I really want to write a review about is the service. Yes, they have had a few technical difficulties with the lights and drive thru microphone not working, but the employee that I've always seen in the drive thru is wonderful. Her name is Roxanne. She is always friendly and obviously doing the very best she can with the technical difficulties. I don't see any reason to complain about the minor issues when the donuts are great and the employees are friendly. read more

I went through this morning to get two glazed donuts. As the worker brought my donuts to the window I noticed she was wearing gloves. She pressed a few buttons (on the screen) on the register with her gloves still on and the buttons didn't do what she needed them to do so she licked her thumb and pressed the register button again. She licked her gloved thumb after not removing the gloves to use the register. When she reached for my payment I said never mind because I just saw you lick your thumb. She said she did it so the register button would work. My question is, how long have those gloves been on her hands when not handling food and how many times had she already licked that thumb? read more

I still love Krispy Kreme but I must have them hot. What a wonderful surprise as I was on my way home after 9 pm and saw the hot light on. I had a coupon too! Yay! Found out this location has the hot donuts from 5pm I think it was into the night. Was glad to hear it. All I need is one or two every once in a while and I'm good for a bit. BUT THEY MUST BE HOT! Yum! read more

I was excited to try these donuts after everyone told me how amazing they were. I was not let down by the taste! The donuts were delicious. But, the service was not as pleasing. The cash register was having problems, which I understand. So, it took a couple minutes for my order to be cashed out. I ordered three donuts and two drinks. I got the donuts right away and the frozen drink took a couple minutes, but they forgot my fountain drink. And there wasn't anyone in the line before or after me. So, I reminded them I got a medium drink. They got me a drink, but it was not a medium. At this point I just wanted to go back home, so I left. Customer service is such a huge thing for me and I didn't feel welcome or like I was top priority. I was disappointed to say the least. read more

OMG. LET ME TELL YOU MY EXPERIENCE. I CANNOT WAIT. Let's just start with very slow service for 3 people. Waited almost 30 minutes to get 4 pre-made donuts while 2-3 people were washing the machine, 1 making a drink, and 1 standing around clueless. Not one person walked up and asked if we needed any help. Pretty much ignored us. But of course their donut is always good but not enough to give them more than two stars. Stars are just for the taste of the food. So if you have time to spare and wait in the morning go ahead and drop by for some donut. Otherwise, I'm sure there are faster service around for donuts. read more

I went through the drive-thru and asked for the cake donuts with chocolate frosting, the girl that took my order said that they don't sell that kind of donuts. I told her that I bought the cake donuts there before, she said they never sold them and I must be mistaken. I didnt have time to go in, but I went on the web site and they do sell them. I don't like to be called a liar!! Kripsy Kreme, please educate you employees on your products and how to deal with customers in a better manner. Its a shame to lose a customer because of this. BTW, the donuts I did get tasted like they were a few days old...gross. read more